AliExpress

I see to many people review about aliexpress for stars witch totally they are wrong they are really happy with them purchase witch ok ???? did they have problem with seller or customer service ???? let me tell you guys I am experience on aliexxpress almost years customer service do not waste your time with them also when you claim about seller also they do not care I do have couple problem with sellers they never send me order or fake track number I been dealing everyday with multi customer service people at the time nothing work you lucky when you purchase item and arrive well but help support customer service live chat dont waste your time with them lots of sellers there fraud liars never ship item fake tracking number look here seller what did to me I order battery after days seller never ship the order I ask why he say item not in stock I apply for refund reason seller never ship item and seller apply to me if you need refund you have to change reason other I refuse to change I contact customer service more than times more than hours chat non help at all when the seller not ship the item you have time days to wait if he not ship item will auto cancel and refund but the seller smart he will give you hard time how here after the time is end the seller apply shipping with fake tracking number here you cannot complain or depute until days you contact customer still non help here how seller ship my item even fake tracking number he know I am canceling my order how com the problem he want give me hard time because my reason cancellation affect his company till now chines really difficult to deal with them at all just be ware

Ali Express has one of the worst customer service, while attempting to break into local market, they don't have a functional support teamI have been trying to get my profile verify for a week nowI have send an email to [redacted] and also talked to multiple representative on there live chat, one of the most frustrated experience everAfter talking to the reps they promise they would resolve it the next dayThey have promise that consecutively ask them if they receive any email regarding the appealThey DON"T GIVE YOU DIRECT ANSWERSNow I basically send very sensitive information my credit card number and ID, and have no idea whom receive it Good luck to whom ever decide to use that platform maybe stay with [redacted] or [redacted]

Dear customer, Good day!Based on your order history, you confirmed receiving goods on March 23, you had days to open a dispute till April According to your conversation with seller, you only claimed to dispute the charges with your credit card company on April but did not mention about the dispute link on AliExpress not working at that timeTherefore, we are unable to promise anything as the protection time has passedHowever, we considered the unsatisfied experience you have with AliExpress, we offered experience compensation this timeAnd feel free to contact us on our 24/online Customer Service live chat if you encounter any problem next time.Thank you for your time!Respectfully,AliExpress Customer Service Team

I purchased a Umi Super Euro Edition cell phone online on Oct14, 2016, recived it mid DecThe order # [redacted] , so after I had the phone activated I noticed some issues which contradicted the specs and wasn't worth the money I paidI contacted the company with my issues with the phone, such as speaker sound very low & muffled even at the maxAlso the wifi didn't reach 4G and internet service would drop or not connect at allThe company requested I send pics, when I did showing comparison with a late model iphone 5s they asked for video, it was never enoughI explained to them I had no more storage space to send anymoreOn DecTheir solution was that my issues were invalid, and I later received a message stating for me to take it to a local repair shop to see if they can fix itMind you they didn't offer to send a partial refund as I requested if I was keeping the phone to get it fixedThe warranty says you can request a full refund or receive partial in som

Complaint: [redacted] I am rejecting this response because: I tried several times to communicate with your business via your suggested email, and never recieved a response back to any of my emailsSincerely, [redacted]

I ordered fabric on [redacted] on October 5,@ 2.51pm.The money was taken out of my account on 10/06/17.An email was sent to me stating that my order [redacted] has been paid successfully and that my order will processOn 10/17/17,I received email from someone named ike li and in his own words he wrote' 'hello...this no have, would you like to change for other style?'' I emailed back saying that I did not want another fabric and for them to cancel my order and refund my moneyThey insisted that I cancel the order online and give a reason for cancellationUsing their drop button on their website I choose the reason why I want my order cancelledThey repeatedly kept asking me to give a reason why I want my order cancelled even though I told them it's because they said the fabric was out of stockFinally I was told my order cancellation request is pending the supplier's approval and that my order will be automatically cancelled if the seller fails to shipOn October 11,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like the company to process the refund immediately as I've been going through this process for over three months and they have been disputing the amount owed and still did not process a refundI just want to resolve this matterI will no longer use this companyThank youPlease refund my credit cardSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as I have been issued a refundAlthough not the amount I was promised, I am satisfied.Sincerely, [redacted] ***

I placed an order with aliexpress in August The seller [redacted] never sent me half of my orderI ordered lip kits from the company and they only delivered half of the items to meWhen I sent the complaint to disputes the company claimed they sent the items and they never didWhen I asked for a refund of only the undelivered items, aliexpress and the seller denied and did not refund me for iems I never receivedI dispute the problem twice with aliexpressBoth times they claimed the seller would send me the product and to give it timeI contacted them once again in october and they still refused to refund me the money

Dear customer, We have received your case and requested a dedicated team member to follow up your case separatelyPlease monitor your email as the team might contact you anytime Feel free to contact us if you have any questions.Respectfully,AliExpress Customer Service Team

I placed an order on June 11, (# [redacted] ) with ShopStoreWhen I received the order, it was a pair of shoes and not the advertised tshirtI reached out to the seller and never received a responseI opened a dispute and it was denied claiming that I didn't provide any evidence when in fact, I uploaded pictures of the shoes that I receivedTo my knowledge, the seller never responded to the dispute either

[redacted] sold me hair is dry, tangled and unmanageable and not good quality as described which is advertisementI tried contacting the vendor and eevrn followed their instructions on how to care for the product but it is still tangled, dry and unmanageableI have placed orders from the [redacted] in the past and there was no issues with my purchaseI would like to continue ordering from your website as long as the products are “good quality products” After disputing the purchase I was denied compensation because my reason for the dispute was invalid but my reasons for disputing the charges are valid and I would like my money back because they allowed their vendors to falsely advertise products that are not as described on their website

Dear customer, Good day! We have contacted our team about the status of your case again for final decision and we are regret to inform you that your request of refund has been rejectedFirst of all, you have not provided any evidence about the product that you have received on the dispute system, we see that you have also made a number of disputes without providing evidences as well On the other hand, we have also suggested you to return the product in order to receive a full refund, but you have rejected itSince item being heated up is a subjective feeling, we cannot confirm if it is a quality problem, therefore, it will require the buyer to bear the return shipping Feel free to contact us if you have any questions Respectfully, AliExpress Customer Service Team

Ordered a product onlineProduct was not as described and [redacted] confirmed that to be accurateThey told me to pay to ship it backI did and gave [redacted] my tracking numberLater the seller claimed they never received the package and [redacted] wanted evidence from meI asked what evidence they needed on many occasions with customer service just saying add evidence onlineI went to the evidence page to re submit my tracking number and former pictures of the device but add evidence option was not availableCustomer service stated on multiple occasions that they made a note of it and to not worry that I will get my money backDeadline ended and [redacted] gave the money to the sellerI appealed it and same situation customer service liedI paid $for the item and another $to send it backEverytime I asked to speak to a manager or the review team, the customer service said there was no way of contacting them

I have bought a laptop battery, the item is faulty since day Order ID: [redacted] from Store:Laptop batteries factory Direct WholesalerThe supplier is giving me a very hard time regarding the warrantyI have contacted Aliexpress over times regarding this matter and to report this sellerAliexpress customer service is almost none existant, it seems like they are supporting the seller to rip people off! I have chatted to people regarding this case and each time I have been lied to and cheated to time and time againI have waited and waited and have not received any emails back from Aliexpress regarding this after being promised every timeThey are nothing but LIARS! I have asked for a case manager instead of dealing with so many peopleI have spent countless hours, more time trying to resolve this simple matter than what the value of it isI have to rewrite everything I have complained about and keep repeating myselfI am so frustrated with this company who is su

Dear Customer, Thanks for highlighting this case to us We have checked your order history also contacted the seller to clarify the issueAs per communicated with seller, they are agree to get back to you with solutionLooking at the good gesture of the seller to assist your case, then we will give another chance to them to handle your inquiryIf within working days you did not receive any contact, please feel free to let us know Hope above information has resolved your inquiry AliExpress Customer Service

Hello, I have purchased Order No[redacted] from [redacted] site, and after days received a damage itemopen a dispute and finally agreed with refund of $After three days my dispute was canceled and I am told to return the item at your cost within daysThis is not my fault that the item was received damaged, and why the [redacted] does not honer their offer and my acceptancethis is scam Please respondThank you

We order a Creative DIY 3D Door Stickers Horse Stable Pattern for Room Door Wall Decoration Home Decor Accessories The package we received was brick wall sticker? The description clearly states Horse StableWe went through what they called a Dispute process which they refused to refund my monies based on their finding Creative DIY 3D Door Stickers Horse Stable Pattern for Room Door Wall Decoration Home Decor Accessories Large Wall Sticker RECEIVED BRICK WALL NOT HORSE STABLE AS STATED! WHAT IS THE DISPUTE??? Have had some good luck in the past but how can anyone justify a brick wall being what was order Order number: [redacted] Thanks [redacted]

Dear Customer, We are regret that you encountered unhappy experience on our platformWe have checked your order and dispute record, in result we accepted your claimWe have raised a compensation on your behalfPlease be informed, the refund process might takes 3-working days (depend on your local bank regulations) Thanks, AliExpress Service Team

Complaint: [redacted] I am rejecting this response because: WHAT CAN I DO WITH A COUPON FROM A WEBSITE I HAVE NO INTENTION OF EVER BUYING FROM AGAIN?Sincerely, [redacted]