AliExpress

Dear Customer,
After checking your order record we found that our service team has applied full refund compensation on your behalfAlso we noticed that you never open a dispute for your order, please be informed that it is very important for customer to raise a dispute on time to protect their
paymentSince you are new customer, we believe that you might missed out to raise dispute on timeFor future order, please do not forget about this
Refund process might takes 3-business days (depend on customer local bank regulations)
Thanks,
AliExpress Service Team

Their should be a minus on the stars, I order items from AliExpress and I got some, but did not get other items after I placing a complaint and waiting over two month
there resolution is a scam, now I know how the owner is a billionaire he is scamming us from our moneyBelow is their resolution blocking my account and basically saying I am lyingWe have noticed irregular activities being carried out by your account which violate the AliExpress Buyer Protection Program rulesAccordingly, we regret to inform you that we have terminated your accountYou will still be able to access your account and ongoing order will stay remain, however the buying, dispute, feedback privileges has been taken outSo basically thanks for your money, and good byI feel like an it for trusting AliExpress

Aliexpress SUCKS!! I will never order from this company againThey stole my money and I did not receive my orderand I tried to dispute it but they kept saying it as past days! im sorry but if I order something first off it shouldn't take months to get itand secondly what part of the order I did get was damaged

On 3/02/18, Placed an order #*** (Funny Googly Goggles), on Ali Express website for $As of 3/29/18, I have not received itI tracked my order on the Ali Express website and they state that the shipment is dispatched but that it has not left the country of origin, China yetAli Express website also states that my order should arrive 12-days and if the order does not arrive on 2018-04-that I can apply for a refund by opening a disputeI have not been able to contact Ali Express Customer ServiceI cannot find a Phone Number and I have tried "chatting" with no luckI was not told that it would take this long to receive my orderI DO WANT MY ORDER ANY MORE AND I WOULD LIKE A REFUND IMMEDIATELYI wish I would have checked the Revdex.com BEFORE I placed this orderI am extremely disappointed! Thank you Revdex.com

Dear Customer,
We understand that you would like to have complete refund for your case, however since the case never escalated to us and the case was closed based on your agreement with seller, so we are unable to assist our inquiryWith regards to $refund that seller promised but never delivered to you, AliExpress team has cover this amount to you and has been delievered to yoru account since June
Thanks,
AliExpress Customer Service

Customer service at Aliexpress*** is non existenceThey have setup a nice complex web portal for complains, customer can input their grievance but a dispute team member after to weeks responds using a standard table and most of the times it rejects the complain due to in-sufficient evidence and in more than cases I had with them more of the times they are on the seller side unless something is so obviousI am doing business with them since There is no standard for presenting electronic hardware, every seller can change the wording on top of the pageAt the top you what you want but a few lines toward the bottom of the page story changes and again in many cases there is another table at the end of the page that holds more technical dataFor example a camera model named "SDWAction Camera Degree Full Visual Angle" on many different vendor pages some indicate it has remote control some say no, some say it has WIFI option and many others say it does not and many in combination of these twoThere is no authority at Aliexpress to document hardware device names and their features, every one is free to say what they want to sayWhen the problem comes up Aliexpress will write you should have contacted the seller and ask for what you wantI have followed their instruction but the seller does not know what, he or she is sellingMost of the sellers have another main job and this is a side job therefore no item is stocked and shipping process takes from days to a month at least, plus the shipping time which almost more than a monthThe worst thing, there is no 1-number and a live customer supportAlmost 95% products sold on Aliexpress and other similar Chines sites do not provide web tech support for their productsThere is no manufacturer name and web siteBut for sure one thing is very good, it has the lowest price possibleA chines seller who is selling the same product on *** or *** they sell the same product at three times the Aliexpress price, but the good thing, it arrives in a week because it is shipped from their California warehouseI hope this helps those, who want to do business with AliexpressYou need to know the rule of the game then you can save a lot

I have orders that I put in disputeone I have been waiting over a month and no refund nor I have received my itemSecond order my refund has not yet processed after the seller cancelled orderi have contacted *** times and cuatomer seevice continues to say they will help and refundor come to a resolution, but neither or are accomplished

AliExpress gives a fake coupon to new customers through the website ($off $--all that is written in the requirements)This coupon does not allow you to make any purchases when used and automatically closes themWhen you make a purchase without the coupon using the same acct, credit card, and etcthe payment goes throughWhen you contact customer service, they tell you to buy the item without the coupon and that they will work with you afterwardsWhen you purchase the iteml; however, they say that they cannot honor the coupon and/or give you a refund for the amount of the couponDespite me sending screenshots of everything (coupon, closed order, order that went through without coupon, SECOND closed order trying to use the coupon, etc...)Customer chat and emails were worthless and kept repeating the same useless information without helping at allVERY DISHONEST SALES TACTICI am cancelling my order and never buying from them againIf there is any other issues with them,

I found a charge on my credit card from AliExpress, but I had not ordered anything My credit card company determined that the charge was fraudulent I contacted AliExpress and asked them to ban the person who made the fraudulent charge They refused I asked them to give me information about the person who made the fraudulent charge, so that I could report it to the police They refused to cooperate The have a known thief as a customer, and they are doing absolutely nothing about it I will never do business with them

I ordered a wig from Ali Express from seller: Prosa Official Store I paid $for a wig, which came baldI contacted the seller several times, who informed me if I gave them a "bad" review they would not as a seller allow me to get a refundSo, I was threatened not to give them a truthful review when, I couldn't get my money back for a defective orderThey originally sent the wrong wig out and recalled it, then sent the correct wig which was baldI wanted to return the merchandise but to return it back to China would cost more than $USDThat would be the only way to get my money back for bad merchandiseSeller will not release my moneyAli Express does not have a customer service lineOnly chat, with no resolutions

Dear Customer,
We have checked your case status and found that the team has applied compensation on your behalfBased on your order history, we did not see you raise a dispute to protect you paymentTherefore we only provide experience compensation for you with hope that for your next purchase you would like to monitor and use dispute procedure to protect your purchase
Thanks,
AliExpress Service Team

ordered a fuel pumpwell it was missing a check valve and hose.they refuse a refund or returnor even partial return, just lost my job car is down and this company doe,s this .know this all they care about are their vendors.and their profit costomers do not matter after they have your money

My complaint is against *** on a purchase placed October 2, and received on November I purchased a set of Luggage Roof Racks for a *** EdgeWhen they arrived, they where the wrong size, they where 35cm longer in lengthI submitted pictures, demonstrating that the part did not fit my vehicleI also researched the Chinese version of the *** Edge and the American version of the *** EdgeIt turns out that the Chinese version of the *** Edge is 35cm longer than the American versionThe Chinese version is limited ne’er with a third row seat apprise to the American which is only two rows, compact, and smallerEven though I sent in all this evidence the company denied my claim, I filed several appeals with all the evidence I just described and they keep denying itI need you guys to intervene and see if you can help me resolve this issueHere is the order number:*** placed on 10/02/for a price of $

I claim my rights and interest in aliexpressI am not abandoning my rights a is not abandoning a's rightsi'm a elitestop abeyanceI apologize if I failed you aliexpress forgive meplease stop rumorsmy place is ceremonious to do business in my place or house is not abruptmy rights aliexpressed abridgedplease abolish the abridgementplease leave my rights alonethanks

I ordered copies of a video game from *** ***were broken upon arrivalThe seller cannot be reached and/or ignores all attempts to contact*** customer service agents are unhelpful, and appear to be trained to deliberately waste the customer's time with reassuring platitudes, while not putting forth a real effort to resolve complaintsCustomer service agents provide misleading pathways to dispute resolution while protecting their fraudulent sellers

Hi I ordered some hair from AliExpress from Beauty forever hair and the hair was messed up so I contact the seller they told me it was nothing they can do about it then I contact AliExpress and they rejected me I send pictures of the hair n everything thing

I received advertised hairI filed a complaint with the company to get a refundThe lady took to long to refunding me my money so I filed a complaint with my credit card companyMY credit card company issued a refund in the amount of $Then aliexpress issued a charge back and took the $So I contacted Ali Express to expalin the situationThey said I had to cancel my chargeback with my Credit card company 1st and provide proof to their chargeback dept and then they will give me the full refund of $backI have proof of most of the sametime converstation with themBut since then I have been giving me the run around on getting my money backThey told me to send a request to their chargeback department to get my money back and wait 3-business days but I have yet to hear a responeI contacted them againand was told we will escalate it and get back to you in 1-business day since the chargeback team never responded to my requestSo I contacted them today st

I have purchased an *** TV box in *** The listing indicated that there is a year warranty on the product purchasedThe product stopped working within monthsI have been trying to get the return address from the seller in Chinese because the seller said I cannot use the regular methods of shipping otherwise Chinese customs would not allow the item to be imported
It took sometime but I found a Chinese shipping company who can guarantee delivery, however they would only accept the package returned with a Chinese address The seller only provided a return address in English I have been trying to get the address in Chinese however the seller has not been respondingAt one point *** attempted to translate the address however I can read and write enough Chinese to know their translation was incorrect
I have contacted *** nearly seven times regarding this issue and they say they are customer service and there is nothing they can do except contact th

I ordered a package from aliexpress.***The package was sent from ChinaAfter a month of tracking, the aliexpress app told me that my package had been delivered successfullyWhen I looked on my front porch there was no package to be foundI contact fedex, UPS, and the local postal serviceI gave them all my tracking order and they all said they had no record of the orderI filed a dispute and requested a refund through the aliexpress appAfter two days I received an email saying that the seller and I didn’t agree on the dispute and I wouldn’t be receiving a refund

I placed an order for a plush cosplay neko set that contained a headband, choker, and two cat pawsI paid for express shippingThe item came several weeks late from the time stated it would arriveAdditionally, the items were wet and rust was on the headband and chokerFurthermore, the items were not as described in the imageI emailed them immediately with images in an attempt to resolve the issue and obtain a refundI did not hear a response and emailed twice moreAgain, no response