AliExpress

Dear customer, Thank you for contacting us.We have received your complaint under order ***, where you were claiming that the product you ordered have not yet receivedWe have contacted the seller and requested a dedicated team member to follow up your case separatelyPlease
monitor your email as the team might contact you anytime
Feel free to contact us if you have any questions.Best,AliExpress Customer Service Team

I made a purchase order # *** with one of their promotional coupons for $off orders of $or moreMy order was immediately closed citing that there was coupon misuse, yet payment was taken from my bank accountI immediately contacted customer service and spoke to Hyan_, they suggested that I hadn't read the terms and conditions, which is ridiculous because it was automatically added to my order by their system when I signed up to receive their coupons as a first time customerMy order was for $without the coupon, my bank was charged $He refused to let me talk to a supervisor or manager, and when I asked for proof of refund or receipt, he also refused to give me any evidence other than his typed word of what was happening

I ordered a pack from aliexpress a few weeks ago with these items, three gen pens * refill * But when the pack arrived I found only gen pens thereI asked them to either send another pack or refundBut there are multiple difficulties They need me to file independent claims for every missing itemsThree claims each takes 10min to complete and return only dollarsThey asked me for CLEAR photo proof with mail tagbut all clear photos when uploaded to their system become blurI think they might be doing this so on purpose

I purchased Techstream software from a seller on AliexpressWhen I received the item on 3/27/it was a flash drive, but was advertised as a programmable DVDI brought the software to my business and had my computer tech try and install this softwareIt did not workI tried to install it myself and got the same outcome my computer expert didI contacted Aliexpress that day and informed them that this was not as described and I wanted to return it for a refundThe seller began sending me emails calling me a liar and ***He said "*** does not help *** peopleI forwarded all these very rude and offensive emails to AliexpressI even got on a chat with customer support because you can't call themAliexpress did absolutely nothingEvery time I would contact customer support via chat the agent would say that " I promise I will be the one to resolve this for youI escalated my claim to Aliexpress who lets the seller keep denying my claimAliexpress cares nothing about their customersThey sent me an email about a month later saying I had violated their trade agreement rules which is impossibleThey did this so I couldn't get my money back! When I asked them which rule I violated they could not give me an answer because all I did was report a seller who sold a product that did not workI own my own business and have 75-transactions on Ebay with 100% ratingI have no reason to lie or try to scam some seller out of a 90% productTo let a seller on your site call a customer *** and for you to do nothing proves you do not care about your customers! Do not ever trust this company as you with eventually go through what I didTo top it off this flash drive had a Trojan virus on it and has infected our computerNow my computer guy has had to fix our computers from this Trojan virus which is probably some scam artist off this scam site! Buyer beware

Terrible experiences in delays, non-delivery, unwillingness to assist disputes, poor customer service

I placed an order on June 11, (#***) with ShopStoreWhen I received the order, it was a pair of shoes and not the advertised tshirtI reached out to the seller and never received a responseI opened a dispute and it was denied claiming that I didn't provide any evidence when in fact, I uploaded pictures of the shoes that I receivedTo my knowledge, the seller never responded to the dispute either

Company is not helpful in disputing with business I bought the item from in China I am stuck with a defunct item of $ Company help service is not there Can't get to it Can't get to on line chat and can't get a phone number I never knew I was buying an item from China and am nothing but problems getting my money back because item is foreign plug and can't get an adapter unless pay another $which is not rightAliexpress is no help Never order from this company!

On 10/I ordered two gray shirts order ***The seller sent me two counterfeit Beats headphones I did a disput with pictures and videos and one order was refunded and the other was notThe disput team actually said there was nothing wrong With the order and release the payment to the sellerI did a appeal and they denied it but I just don’t understand because the buyer guarantee policy states once a disput is made they will give the seller a chance to respondThe seller didn’t even respond and they release the payment to the seller

I ordered incense burners from Dreamland for Living Store through AliExpressof those burners were damaged to shoddy packagingThe burners were placed in a bag without padding, bubble wrap or anything to keep them from ubbing against each other.I filed a complaint with this store and attached photos (one for each damaged piece.) I paid for the itemsfei ding first offered a dollar refund and when I refused he offered a dollar refundI realize that I will not get any satisfaction from this store

Dear customer, We have received your case and contacted the sellerThe seller agreed to involve the logistic company (FedEx) to investigate this case and directly contact with youIf the mistakes come either from seller or shipping company, full refund will be provided to you.Feel free to
contact us if you have any questions.Respectfully,AliExpress Customer Service Team

I have opened a dispute against a seller on aliexpress, because I ordered Nike huarache shoes and it was obviously counterfeitI have contacted with my Nike official store who has sent me official statement that these shoes are counterfeitI have provided all evidence and pictures about shoes what aliexpress requested from me but they did not care and closed the dispute in seller's favour!! TOTALLY SCAM-!! I want my money back or I will turn to other bodies to solve my problem!!

Complaint: ***I am rejecting this response because:
I am to be refunded for the cost of the dress - $Please read the communication history previously providedIt appears as though Ali Express has STILL not reviewed all of communication history, nor have they addressed their poor customer service and failure to provide buyers with a customer service phone number and access to management.
Sincerely,*** ***

Hello I was writing with concerns with aliexpressOder numbers *** and ***I orders a lace front wig that was nothing like the pictureAfter going back and forth with the seller for a while we agreed on a refund of $with me keeping the wig (to avoid paying shipping costs)But after me completing all that was asked of me for them (Closing the initial dispute and leaving star feedback) the seller has since then refused to give me the refund that was promised! I have since then then asked aliexpress to step in on my behalf showing evidence of the conversation between myself and the sellerALiexpress has also no efforts to help me by denying my requests for the $that was promised to meI have no idea what I should do about this situation is there anyone that can help me?? I will attach some emails that were exchanged between myself and the sellerThank you, Octavia McWilliams

Complaint: ***I am rejecting this response because:
I don't understand what the issue is here? You have not refunded me for the dressYou are to refund me $as you stated you wouldPlease check YOUR recordsI will not be responding here any longer and if I do not receive my refund by Monday, 3/20/17, I will be taking legal action
Sincerely,*** ***

Dear Customer,
We have checked the compensation record and found out that the amount has been delivered to youPlease contact your bank first to clarify the status, or you can contact our payment/refund team via online chat to get the transfer code
Thanks,
AliExpress Customer Service

My wife order me some two pieces Short sets and they never arrived I contacted them and they keep telling me wait a few days it has been more than days and I paid for to day shipping

I ordered a Mouse and USB Receiver (2.4GHz Keys Wireless Optical Mouse Mice + USB Receiver for Laptop PC Tablet) from this companyThe payment for the items was taken from my bank accountI waited several weeks to get the itemsI finally received the Mouse, but not the USB ReceiverI contacted AliExpress and the provider several times to get the USB Receiver, yet no one responded

I have ordered several seeds to start a gardenMost seeds never started to growI sent pictures to customer service and refund request was deniedI sent appeals and refunds was deniedThe customer service don't know anythingThis company is scamming peopleI ordered some rosemary seeds and as the plant was growing I noticed that is wasn't rosemaryI reached out the the seller and told them that the seed was the wrong plantI haven't heard back from the seller

I bought a phone and it never arrivedI opened a dispute like they said you couldAfter waiting like weeks they closed the dispute and did not give me the refundThis page is horrible.They do not care about customers

I ordered from AliExpress through a vendor named *** ***According to *** *** the package was stopped by customs and stated to open a dispute with Ali ExpressHowever, when I tried to open a dispute it did not allow me to do so due to the timing of the order, as it was done some time nowThe vendor did not respond to this when I told them about not being able to open a disputeThis looks like fraud as the vendor ignored my emails and continually places excuses for this orderEmail from vendor below: please open a dispute, and choose the reason for "be stopped by customs" that will no hurt us and I will refund ASAP, thanks in advanceDear Seller, I didn't receive the package, refund my money as soon as possibleMe 17/07/12:*** *** 17/07/01:dear, your pakage is stopped by customs, so sorry for that, please open a dispute, and choose the reason for "be stopped by customs" ,but before open dispute can you kindly give us stars ? You can't receive your pakage