AliExpress

I placed an order with your website with my account: *** and order number *** with your seller Bala Baby FirstThe problem is that while I paid extra money for it to be sent with China Post Registered Air Mail, your seller shipped it with China Post Ordinary Packet Plus a non-traceable cheap airmail service which takes much longer for the parcel to arrive at my doorstep and it has also increased stealing - losing percentage on my local post officeI contacted your chat support and I messaged the seller immediately in order for her to cancel the first shipment which had not left her warehouse, but she was changing the subject with irrelevant topics to my inquiry and finally she shipped the product with China Post Ordinary Packet Plus

Terrible experiences in delays, non-delivery, unwillingness to assist disputes, poor customer service

I purchased Techstream software from a seller on AliexpressWhen I received the item on 3/27/it was a flash drive, but was advertised as a programmable DVDI brought the software to my business and had my computer tech try and install this softwareIt did not workI tried to install it myself and got the same outcome my computer expert didI contacted Aliexpress that day and informed them that this was not as described and I wanted to return it for a refundThe seller began sending me emails calling me a liar and ***He said "*** does not help *** peopleI forwarded all these very rude and offensive emails to AliexpressI even got on a chat with customer support because you can't call themAliexpress did absolutely nothingEvery time I would contact customer support via chat the agent would say that " I promise I will be the one to resolve this for youI escalated my claim to Aliexpress who lets the seller keep denying my claimAliexpress cares nothing about their customersThey sent me an email about a month later saying I had violated their trade agreement rules which is impossibleThey did this so I couldn't get my money back! When I asked them which rule I violated they could not give me an answer because all I did was report a seller who sold a product that did not workI own my own business and have 75-transactions on Ebay with 100% ratingI have no reason to lie or try to scam some seller out of a 90% productTo let a seller on your site call a customer *** and for you to do nothing proves you do not care about your customers! Do not ever trust this company as you with eventually go through what I didTo top it off this flash drive had a Trojan virus on it and has infected our computerNow my computer guy has had to fix our computers from this Trojan virus which is probably some scam artist off this scam site! Buyer beware

Dear customer,Good day!We have checked your order status again, as result refund will be proceeded in days in your disputePlease be informed that your refund might takes 3-working days (depend on your local bank regulation). Feel free to contact us if you have any questions.Respectfully,AliExpress Customer Service Team

I ordered a pack from aliexpress a few weeks ago with these items, three gen pens * refill * But when the pack arrived I found only gen pens thereI asked them to either send another pack or refundBut there are multiple difficulties They need me to file independent claims for every missing itemsThree claims each takes 10min to complete and return only dollarsThey asked me for CLEAR photo proof with mail tagbut all clear photos when uploaded to their system become blurI think they might be doing this so on purpose

I placed an order on June 11, (#***) with ShopStoreWhen I received the order, it was a pair of shoes and not the advertised tshirtI reached out to the seller and never received a responseI opened a dispute and it was denied claiming that I didn't provide any evidence when in fact, I uploaded pictures of the shoes that I receivedTo my knowledge, the seller never responded to the dispute either

Company is not helpful in disputing with business I bought the item from in China I am stuck with a defunct item of $ Company help service is not there Can't get to it Can't get to on line chat and can't get a phone number I never knew I was buying an item from China and am nothing but problems getting my money back because item is foreign plug and can't get an adapter unless pay another $which is not rightAliexpress is no help Never order from this company!

The product I purchased did not work and was not what was advertised I was told I would not get $of my $purchase price until I returned the item at a cost of $to return The communication is terrible and they do not stand behind their products The product is junk***

My wife order me some two pieces Short sets and they never arrived I contacted them and they keep telling me wait a few days it has been more than days and I paid for to day shipping

I ordered a tablet from the companyThe tablet did not work properly right out of the boxI filed a complaint with the company with video evidence and they agreed the complaint was validThey said everything would be properly dealt withThe seller did not respond to the complaintI could not send the product back because shipping is too expensiveThe company offered me a reasonable refund and I acceptedThey then changed the refund to an unacceptable refund and I declinedThey then issed the unacceptable amount and closed the complaintI appealed and they denied my appeal

Dear customer, We have received your case and contacted the sellerThe seller agreed to involve the logistic company (FedEx) to investigate this case and directly contact with youIf the mistakes come either from seller or shipping company, full refund will be provided to you.Feel free to
contact us if you have any questions.Respectfully,AliExpress Customer Service Team

I have opened a dispute against a seller on aliexpress, because I ordered Nike huarache shoes and it was obviously counterfeitI have contacted with my Nike official store who has sent me official statement that these shoes are counterfeitI have provided all evidence and pictures about shoes what aliexpress requested from me but they did not care and closed the dispute in seller's favour!! TOTALLY SCAM-!! I want my money back or I will turn to other bodies to solve my problem!!

Complaint: ***I am rejecting this response because:
I don't understand what the issue is here? You have not refunded me for the dressYou are to refund me $as you stated you wouldPlease check YOUR recordsI will not be responding here any longer and if I do not receive my refund by Monday, 3/20/17, I will be taking legal action
Sincerely,*** ***

Hello I was writing with concerns with aliexpressOder numbers *** and ***I orders a lace front wig that was nothing like the pictureAfter going back and forth with the seller for a while we agreed on a refund of $with me keeping the wig (to avoid paying shipping costs)But after me completing all that was asked of me for them (Closing the initial dispute and leaving star feedback) the seller has since then refused to give me the refund that was promised! I have since then then asked aliexpress to step in on my behalf showing evidence of the conversation between myself and the sellerALiexpress has also no efforts to help me by denying my requests for the $that was promised to meI have no idea what I should do about this situation is there anyone that can help me?? I will attach some emails that were exchanged between myself and the sellerThank you, Octavia McWilliams

Complaint: ***I am rejecting this response because:
I am to be refunded for the cost of the dress - $Please read the communication history previously providedIt appears as though Ali Express has STILL not reviewed all of communication history, nor have they addressed their poor customer service and failure to provide buyers with a customer service phone number and access to management.
Sincerely,*** ***

I have ordered several seeds to start a gardenMost seeds never started to growI sent pictures to customer service and refund request was deniedI sent appeals and refunds was deniedThe customer service don't know anythingThis company is scamming peopleI ordered some rosemary seeds and as the plant was growing I noticed that is wasn't rosemaryI reached out the the seller and told them that the seed was the wrong plantI haven't heard back from the seller

Dear Customer,
We have checked the compensation record and found out that the amount has been delivered to youPlease contact your bank first to clarify the status, or you can contact our payment/refund team via online chat to get the transfer code
Thanks,
AliExpress Customer Service

Someone keeps using my email address to open an account on ***I have never used this site, nor will II have used my email to change the password, login to the account and deactivate itSomehow it gets reactivatedI contacted *** via online chatI exhauseted my options with the chat bot and was told I would be connected to a customer service repIt turned out to be another chat botI asked for a phone number to call and was given a number in ChinaI'm not paying to call China about thisI have asked that the stop allowing accounts to be opened with my email addressTheir response was to tell me to change my email addressI am not going to go around and try to track down all of the various people and sites that I have registered my email address to

I bought a phone and it never arrivedI opened a dispute like they said you couldAfter waiting like weeks they closed the dispute and did not give me the refundThis page is horrible.They do not care about customers

I ordered incense burners from Dreamland for Living Store through AliExpressof those burners were damaged to shoddy packagingThe burners were placed in a bag without padding, bubble wrap or anything to keep them from ubbing against each other.I filed a complaint with this store and attached photos (one for each damaged piece.) I paid for the itemsfei ding first offered a dollar refund and when I refused he offered a dollar refundI realize that I will not get any satisfaction from this store