AliExpress

I placed an order for a handbag through a seller on ***The item that I ordered should be CM in length, but what I received instead was CMSince this was not the product that I ordered, I opened a dispute via *** with the sellerAs soon as I submitted the dispute, I received a series of death threats from the seller (I have proof of this in my message history)The seller also began harassing me and called me several times in the middle of the nightWhen I reported this to ***, they took no action and instead chose to ignore my concernsThey also allowed the seller to keep his account
Moreover, they asked that I pay for return shipping to return the item to the seller with no refund in exchange, essentially having me pay money to return goods sent to me in errorThis is not a solution to the problem, and *** has acted unethically by supporting sellers who mis-advertise their goods and viciously attack their customers if they dare to file a d

I purchased items from a seller, ***, on ***The seller informed me two of the items were sold outI asked the seller to then cancel my orderThey told me they would not even though nothing had shipped yet (they admitted this and there was no tracking information) Then I asked seller to refund me for the two items that were sold outThe seller refused, telling me they would just give me "store credit" and told me that refunding is "too much work" and this is the "rule of ***"I told them I would dispute the charges with my credit card companyThe seller ignored me and went ahead and shipped the remainder of the items except the two that were sold outWhen I did, *** solely provided information to my bank showing delivery information- of these items that were not sold outBecause of this my bank allowed *** to charge me for the full amount again*** could see the messages between this particular seller and I and knew that this seller did not se

Dear Customer,
Please try to inform your local post office using this delivery company name: *** or Singapore PostUsually speaking, using international tracking number as informed previously, your local post office will be able to allocate the package
Thanks,
AliExpress Customer Service

On 10/I ordered two shirts order ***The seller sent me two counterfeit Givenchy shirtsI did a disput with pictures and videos and one order was refunded and the other was notThe disput team actually said there I had to return the shirt to mail back to China which will be over $also it’s against the law in the U.S to mail counterfeit items in the mailI tried to appeal but no luckI just don’t understand because the buyer guarantee policy states once a disput is made they will give the seller a chance to respondThe seller didn’t even respond and they are going to release the payment to the seller if I don’t mail the shirt backHowever one of the Shirt payment was refunded to me alreadyAliexpress is not following their own policy

Multiple sellers on the *** platform have been found to be stealing and selling designs that belong to myself and my company***/*** claims to handle copyright claims through a specific website they have set up, which requires registrationThey have required "identity proof" to process a claim, which I have providedMy account has been listed as "pending approval" for close to months***, ***, ***, and all websites related to this company have no working contact informationAny email addresses I have found on the web bounce or receive no reply
***/*** is in violation of the law by not responding to a valid DMCA takedown notice, and by knowingly selling copyrighted goods on their website

I purchased an electric hot air gun through Aliexpress from Suda House & Garden Store I specified "120V/60plug" I paid $ When I received the product it was "220V-50hz-Australian plug" I filed a dispute I wanted refund without return since the return would cost more than the product The Seller admitted that they no longer stocked or sold the product, yet they had not changed the website ad to reflect this They admitted sending me the wrong product rather than cancel the sale I filed a Dispute and Aliexpress agreed with Seller to only refund me $refund unless I pay for the return of this product as my own expense They are not willing to pay to return the product I am an Arated customer which should provide Customer Protection but this is a myth Both the Seller and Aliexpress are not honest

I ordered a Bluetooth Wireless Headphone on AliExpress website on July 18, On August 1st, I received the package, upon opening up the packaging and noticed the headphone couldn't turn-onSo I thought the battery need to charge to be able to use itI use the phone charger and with the cable included in package to charge the headphone for a few hoursThe headphone still couldn't turn-onI inspected the headphone carefully while I plugged in the charger and I noticed the headphone couldn't charge and that was the solve of the problem, so the headphone arrive DEAD conditionI opened dispute with AliExpress on the same date my product delivered 8/01/I waited for days for the seller to respond to my complaintThe seller accused me burned the headphone which it didn't make sense because I took pictures at the time that I plugged in the adapter charging the headphoneThen the seller tell me that I have to use my computer to charge the headphone...I did and it still didn't

Complaint: ***I am rejecting this response because: the cooperation with Ali express has been horribleNo follow up when inquiries were madeI have submitted a claim with my bank and the product was returned. Sincerely,*** ***

I bought an item in late jan Item arrived 1-I reported a problem in communication on 1-Seller had vacation message on store page to wait for response to get problems resolvedSeller first responded back on 2-Before I had a chance to get a comprehensive response, the buyer protection window closed on 2-5, despite the fact that I contacted the seller with a problem in communication several times between 1-and 2-without responseI bought cpu fansAll three have the wrong plug and arrived deadI was asking for a fair partial refund, and seller requests picturesI sent picturesThen seller in their communication asks for video of keyboardI explain that I didn't buy a keyboardThey repeatedly ask for a keyboard operation videoI take this problem to Aliexpress, who acknowledges my problem, then says they will directly negotiate with sellerInstead I get an cc'ed email telling me that Aliexpress "highly encourages" the seller to get in touch with meI go

I placed an Order in JanIt,s May I have recieced nothing can,t get a hold of them DO NOT USE THEM DO NOT USE THEM DO NOT USE THEM

Purchased a guitar on March 30,US$Received wrong guitar, forwarded it to California for them, and received a damaged guitar without the case that I paid for as a completion of my orderThey refunded US$to consider the matter resolvedI paid for a guitar that should have been discarded as garbageNever deal with them again

They advertised that if you sign up you get a $discount coupon usable on ALL ITEMS in the storeHowever I went to purchase an item and it did not allow me to use the couponI opened up a chat window with a rep named "Taylor" and he was very very unprofessionalI did not hit the buy button, and deleted my card info with out making purchase, praying that I did not get my info stolen, and there is no way to delete your info from their site, or delete your account

I ordered some products on February 2, They had a guaranteed delivery of 10-daysIt is now April 9, and I still haven't gotten my itemsThe website says it shouldn't take more than days and to file a complaint for reimbursement by thenI filed on Mach and the site showed should take days to close the caseI keep contacting them, yet I have had no updatesOne representative sent me an email on April 2, to say that my problem would be resolved in hoursI have gotten nowhere with this company and I am out a lot of money

Waiting for months for my orders (Alibaba & Aliexpress) - they've not delivered six products I ordered I made five complaints and not one response Then instead of delivering my products, they blocked my account, no products, no refund, no response! Stay away from this company!!!

Dear customer,
Thank you for contacting AliExpress
We have checked your order status again, as result refund has just been processedPlease be informed that your refund might takes 3-working days (depend on your local bank regulation).
Feel free to contact us if you have any
questions.Respectfully,AliExpress Customer Service Team

Dear Customer,
We understand that you would like to have complete refund for your case, however since the case never escalated to us and the case was closed based on your agreement with seller, so we are unable to assist our inquiryWith regards to $refund that seller promised but never delivered to you, AliExpress team has cover this amount to you and has been delievered to yoru account since June
Thanks,
AliExpress Customer Service

AliExpress gives a fake coupon to new customers through the website ($off $--all that is written in the requirements)This coupon does not allow you to make any purchases when used and automatically closes themWhen you make a purchase without the coupon using the same acct, credit card, and etcthe payment goes throughWhen you contact customer service, they tell you to buy the item without the coupon and that they will work with you afterwardsWhen you purchase the iteml; however, they say that they cannot honor the coupon and/or give you a refund for the amount of the couponDespite me sending screenshots of everything (coupon, closed order, order that went through without coupon, SECOND closed order trying to use the coupon, etc...)Customer chat and emails were worthless and kept repeating the same useless information without helping at allVERY DISHONEST SALES TACTICI am cancelling my order and never buying from them againIf there is any other issues with them,

I contacted a Vendor through Ali Express called Dreaming QueenThis vendor sent me a very poor quality of productThrough messages and whatsup app the vendor has been notifiedThe vendor pressured and harassed me into giving him a high ratingHe harassed and manipulated me into not returning the productFinally, when I wanted my money back, the Vendor asked for my PayPal which goes against Ali Express policyIn addition, the seller was upset that I opened a dispute and constantly called and texted me in the wee hours of the morningI want my money backThe seller is claiming that he sent me clips which I never receivedI told him that If I received it, I would send it back but I honestly have not received itI am very uncomfortable as this behavior from the seller has been permittedHe continues to message me through ALI ExpressI had to block him on my Whats UP App and my phone

Dear Customer,
After checking your order record we found that our service team has applied full refund compensation on your behalfAlso we noticed that you never open a dispute for your order, please be informed that it is very important for customer to raise a dispute on time to protect their
paymentSince you are new customer, we believe that you might missed out to raise dispute on timeFor future order, please do not forget about this
Refund process might takes 3-business days (depend on customer local bank regulations)
Thanks,
AliExpress Service Team

Their should be a minus on the stars, I order items from AliExpress and I got some, but did not get other items after I placing a complaint and waiting over two month
there resolution is a scam, now I know how the owner is a billionaire he is scamming us from our moneyBelow is their resolution blocking my account and basically saying I am lyingWe have noticed irregular activities being carried out by your account which violate the AliExpress Buyer Protection Program rulesAccordingly, we regret to inform you that we have terminated your accountYou will still be able to access your account and ongoing order will stay remain, however the buying, dispute, feedback privileges has been taken outSo basically thanks for your money, and good byI feel like an it for trusting AliExpress