AliExpress

Initial Business Response /* (1000, 7, 2015/06/11) */
6-11-15
Sent via email:
Hello [redacted]
Thank you for your letter regarding case # XXXXXXXX. Alibaba.com has designated channels where our customers can reach the Alibaba.com Customer Service team...

(http://www.aliexpress.com/help/newContactUs.htm) directly. We encourage all concerned customers to reach out to the team directly through the appropriate channels. We will look into this matter further and reply to the customer directly.
Once again, thank you for your letter.
Best,
- [redacted]

Complaint: [redacted]I am rejecting this response because:
You're repeating yourself.
Sincerely,[redacted]

Dear Customer,
We have checked all the information under your order and we did not see you opened any dispute as an alert that you have an issue with your order. We will try to assist this issue but we need your cooperation by proving the evidence for your claim? Once we have the evidence, we will...

request the related team to process your case.
Thanks,
AliExpress Customer Service

Based on the order information on our system, Based on order information the dispute has been closed on your favor and the amount has been refunded to customer since 2017-03-14. Please contact your respective bank for further information. Thanks, AliExpress Customer Service

Dear customer, We have checked your order status again, as result refund has just been processed. Please be informed that your refund might takes 3-20 working days (depend on your local bank regulation). On the other hand, we did not see you raise a dispute to protect your payment based on...

your order history. Therefore we hope that for your next purchase you would like to monitor and use dispute procedure to protect your purchase.Feel free to contact us if you have any questions.Best,AliExpress Customer Service Team

Complaint: [redacted]I am rejecting this response because: Although AliExpress did contact me via e-mail and I did respond with photos, this dispute is not resolved and I would like the Revdex.com to stay in contact until it is.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the dispute link on your website does not work, therefore I had to find other means of dispute, I contacted your customer support in regards to the nonworking dispute link and they did not respond.
Hi, I would like to add additional information to my initial complaint, I am now disputing the full charge $617.50 as the battery I recieved burnt out and is no longer working. this additional information can be added to complaint ID [redacted]
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I did try to do a dispute on your website after the seller would not respond to my complaint, but your website was not allowing me to do a dispute, I do not understand what you mean by "experience compensation"? I did recieve an email from [redacted] 2 days ago, the email stated a refund will be issued, but according to my credit card no refund was issued yet?
Sincerely,[redacted]

Dear Customer,
Thank you for your information. In order to provide an effective communication and solution we will inform the team to contact you via email. You may provide all the information via email and hope receive a better solution. 
I hope above idea suit you better and we hope that you can close this case with satisfaction result. If you have any doubt after, you can always reopen the case.
Thanks,
AliExpress Customer Service

Complaint: [redacted]I am rejecting this response because: I have attached photos of the conversation between me and the seller of him telling me to go out of my way to pick up the item and ship it for him at another location as he promised to pay me back. It is not acceptable that company is not able to help  especially if you have sellers using your website and allowing them to continue to sell to other people. You have not remove them in anyway I'm sure there are many more complaints about them and still you continue to do nothing not because you can't but because you refuse to; therefore I am not excepting your excuse. I am sure you were able to contact  them in order to process their selling account and their payments so I'm sure you will be able to find them in order for me to get my refund.  I also have photos of representative from your website telling me that they would be able to refund me back my money and yet that was also a lie .  If your company is a scam then you need to remove yourself . Sincerely,[redacted]

Dear Customer,
 
We have checked your order status again, as result refund has been processed since 9 June 2017. Please be informed that your refund might takes 3-20 working days (depend on your local bank regulation). 
 
Thanks,
AliExpress Service Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as I have been issued a refund. Although not the amount I was promised, I am satisfied.Sincerely, [redacted]

Dear Customer,
We understand your frustation and we have tried to contact seller on your behalf for several times, unfortunately there was no feedback from the seller. Since this is an additional amount, we are afraid that this kind of inquiry quite hard to assist that is why our team immediately...

assist the coupon experience compensation to you. We will try to reach seller, however we are unable to promise anything for you.
Your kind understand and cooperation is highly appreciated.
AliExpress Customer Service

Complaint: [redacted]I am rejecting this response because:
I do not think a online retailer has the right to collect such information. You request government issued id without a proper cause. You has no control of who can or can not access the documents I upload and you have no proof people who view the document has the ability to identify fraud or even not part of fraud. You are basically unlawfully collecting information inside USA.  
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The package never arrived and I am sceptical if it was ever sent. For starters, Aliexpress could inform me about which shipping company to check with for the package? Is this USPS, FedEx, UPS, other? Obscure responses that claim it is not their fault and that there is no recourse is unacceptable behavior for any company -- let alone one that has a history of exactly this behavior and has been called out on it before.Sincerely,[redacted]

Dear Customer,
Apologize for the inconvenience. Please kindly check your email again as we sure that the team has reached you out again via email.
 
Thanks,
AliExpress Customer Service

Dear customer, Thank you for contacting us.We have checked all the information under your order and we suggest you to open a dispute as an alert that you have an issue with your order. You are able to use dispute procedure to protect your purchase. Please be informed that you can submit an "Open Dispute" from the 6th day to 39th day after seller sent the goods out.Feel free to contact us if you have any questions.Respectfully,AliExpress Customer Service Team