AliExpress

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

I have purchased an [redacted] TV box in [redacted] The listing indicated that there is a year warranty on the product purchasedThe product stopped working within monthsI have been trying to get the return address from the seller in Chinese because the seller said I cannot use the regular methods of shipping otherwise Chinese customs would not allow the item to be imported It took sometime but I found a Chinese shipping company who can guarantee delivery, however they would only accept the package returned with a Chinese address The seller only provided a return address in English I have been trying to get the address in Chinese however the seller has not been respondingAt one point [redacted] attempted to translate the address however I can read and write enough Chinese to know their translation was incorrect I have contacted [redacted] nearly seven times regarding this issue and they say they are customer service and there is nothing they can do except contact th

Complaint: [redacted] I am rejecting this response because: It is unfortunate that I have had to repeat myself so many timesIt is clear that Ali Express has continued to fail to read the communication historyFurthermore, it seems that Ali Express's management is misunderstanding the issue at hand and yet after over a year of miscommunication, I have yet to receive a phone callI am requesting a phone call at ( [redacted] , and will not stop fighting this issue until I am refunded the total amount of the dressI will be contacting the media if this is not resolved hereAs explained numerous times prior: The item was not sized as describedI was offered to return the item for a full refund, but return shipping would cost $80, and the item itself was approximately $It was agreed that I would be issued a credit of $for alterations, however, the refund was not issued in a timely manner because the representative I was communicating with seemingly left the companyAfter several months of outreach, the refund of less than $was issued, and the dispute was closed without my consent or acknowledgment, however, due to the poor service I had received and all the time I had invested in trying to reach someone, I had requested a FULL refund for the dressI reached out to Ali Express several times thereafter and was told that my concerns with poor customer service would be sent to management and that Ali Express would assist me with contacting the company for a refundI have no evidence that this was ever doneAli Express then agrees to issue me a credit in the amount of the dress, but never did soI stated that I was no longer interested in buying on ali Express and simply wanted my money returned and was told that this would be addressed with managementAli Express is now denying thisI should mention here that each time I contacted Ali Express to follow up, I had to repeat what was going onAli Express does not offer a phone number or e-mail address for customer service, which I requested several times, and the agents are seemingly not fluent in English, inefficient, and unprofessional Sincerely, [redacted]

AliExpress is the most misleading company out there.I had a lot of items never got and I was never refunded the moneyAlmost *5% of the items you see in their portal are fakeI got a lot of items absolutely different than the picture, a lot of them damaged from the factory that they are not able to sell locallyFrom the electrical supply, nothing works more than one monthIs a woeful companyOrder ID: [redacted] -Never arrived and no refund Order ID: [redacted] -Never arrived and no refund Order ID: [redacted] -Never arrive, refunded with the dispute Order ID: [redacted] -Never arrived, no refundOrder ID: [redacted] -Never arrived, no refundOrder ID: [redacted] -Never arrive, no refundOrder ID: [redacted] -Never arrive no refundOrder ID: [redacted] -Arrived different item than one I ordered Order ID: [redacted] - I was charged for the canceled orderOrder ID: [redacted] -Arrived different item than the one I orderedOrder ID: [redacted] -Arrived nonfunctional,no refundOrder ID: [redacted] - Arrived nonfunctional Order ID: [redacted] -It was sent damaged from the factory Order ID: [redacted] -Arrived different item than one I ordered Order ID: [redacted] -Arrived different item I ordered and nonfunctional, I sent the item back,seller lie that parcel was not found and $[redacted] never refund And more items with defectsNAW THINK IF IT'S WORTH TO WORK WITH SUCH A WOEFUL COMPANY

Dear Customer, As we informed previously that the amount has been refunded to your account accordingly since June 2016, if you still did not received this amount we highly recommend you to contact your respective bank and provide official statement that your balance not yet receivedAfter we will contact related bank and reconfirm the situation Thanks, AliExpress Customer Service

Dear Customer, We have reviewed your case and accepted your claimTherefore we have applied refund on your behalf from seller, refund process might takes 3-working days (depend on your bank regulation)If you would like to follow up teh status of your refund, please feel free to contact our refund team through online chat Hope above information has resolved your case satisfactorily AliExpress Customer Service

Initial Business Response / [redacted] (1000, 7, 2015/06/11) */ 6-11- Sent via email: Hello [redacted] Thank you for your letter regarding case # XXXXXXXXAlibaba.com has designated channels where our customers can reach the Alibaba.com Customer Service team (http://www.aliexpress.com/help/newContactUs.htm) directlyWe encourage all concerned customers to reach out to the team directly through the appropriate channelsWe will look into this matter further and reply to the customer directly Once again, thank you for your letter Best, - [redacted]

I ordered Hair extensions or bundles from a company through Aliexpress called "MaxineHair Store" on March 21stThe seller, by the name of " [redacted] *" contacted me with the tracking numberMy order came as of March 23rdThe bundles had a lot of breakage to the welts or damage to the hairAlmost as if someone had sent me reused hairI've reached out to the seller through aliexpress, they apologizedAdvised me to send the hair back to an address and they would send me a return label and pay the feesI followed directions, went to the UPS store, They gave me an incorrect address, nor did they pay any fees, returning label etcI am displeased with their serviceI have reached out to customer service, but they don't have a numberJust a live chat where a person basically repeats what I just said

Dear customer,Thank you for contacting AliExpress.We have checked your order status again, as result refund has been processedPlease be informed that your refund might takes 3-working days (depend on your local bank regulation)Feel free to contact us if you have any questions.Respectfully,AliExpress Customer Service Team

I ordered from AliExpress through a vendor named [redacted] According to [redacted] the package was stopped by customs and stated to open a dispute with Ali ExpressHowever, when I tried to open a dispute it did not allow me to do so due to the timing of the order, as it was done some time nowThe vendor did not respond to this when I told them about not being able to open a disputeThis looks like fraud as the vendor ignored my emails and continually places excuses for this orderEmail from vendor below: please open a dispute, and choose the reason for "be stopped by customs" that will no hurt us and I will refund ASAP, thanks in advanceDear Seller, I didn't receive the package, refund my money as soon as possibleMe 17/07/12: [redacted] 17/07/01:dear, your pakage is stopped by customs, so sorry for that, please open a dispute, and choose the reason for "be stopped by customs" ,but before open dispute can you kindly give us stars ? You can't receive your pakage

I ordered some merchandise on Nov20th & 25th, It was 9-days delivery guaranteed I purchased different items through [redacted] , but these merchandises came from various vendors I was not given any delivery information there were messages " Tracking information is temporarily unavailable." or "Tracking information is available within 5-days", but it was never ever available to me I have contacted four vendors number of times, but they were not able to give me sufficient answers Now, I am disputing these vendors, but I have not been able to get full refund or any refund at all I am at wits end, as I have been trying to resolve this since Dec6th

Complaint: [redacted] I am rejecting this response because: The package never arrived and I am sceptical if it was ever sent. For starters, Aliexpress could inform me about which shipping company to check with for the package? Is this USPS, FedEx, UPS, other? Obscure responses that claim it is not their fault and that there is no recourse is unacceptable behavior for any company -- let alone one that has a history of exactly this behavior and has been called out on it before.Sincerely, [redacted]

I ordered a part and it had to come from china and I decided it was worth spending more money on shipping because it was for my personal computer and not having my computer running was NOT an optionand the seller gave me the part that had the correct part # but it was the WRONG CONNECTIONS! and their refund policy is have you talk to the seller and have them say nope its your faultnot uswait days for the "Dispute Process" of talking back and forth and go no whereTo having the Company step in and see what they deem is the right JudgmentF [redacted] them to hell and look elsewhere for anythingThis website and company does not care about correct products, the seller OR the customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

I got a fake tablet that had specifications lower or differentThere were detailed messages, videos exchanged with the seller in China and I spent 22$ to shipt it back weeks ago by USPS The product does not include delivery confirmation and USPS adviced that packages are delivered within weeksThe seller is not refunding and they should be stopped from selling in the US given the spurious goods it supportsI can share all email, video sent and the details Order Number: [redacted]

Complaint: [redacted] I am rejecting this response because: I finally recieved refund but it was for about half of the disputed price, The refund I recieved was in the amount of $dollars and $totaling $ The amount that was being disputed is $what happened to the other $97.45? And as far as raising a dispute within days, as mentioned before, your website was not allowing me to do so, In other words when I would click on the link that says ("open a dispute"), nothing would happen, the link did not workSo please explain to me how I could open a dispute when the link is not working, In addition there is no phone number on your website for me to call and dispute? Please also explain what does experience compensation mean? I do not know what that meansThis was not a pleasant experience, that seller should be banned from selling on your website he is advertising, which is illegalI did not recieve what I paid for, and this is wrongPlease put yourself in my shoes, and ask yourself how you would feel, if you didn't get what you paid for?Sincerely, [redacted]

I had a terrible experience with Yvonne Hair Store online Aliexpress. I bought some haiir from the store for 93.00. The hair was not what I expected it to be. so I requested a refund; after many back and forth conversations the owner stated that I had to pay for the shipping which would have been close to 100.00 to ship back to China. The owner refused to pay for the shipping ;therefore I had to keep a product that I am not satisfied with. I will never buy from aliexpress again and I will tell as many people as I can not to shop from this store, Horrific experience!!!

On 10/I ordered two gray shirts order [redacted] The seller sent me two counterfeit Beats headphones I did a disput with pictures and videos and one order was refunded and the other was notThe disput team actually said there was nothing wrong With the order and release the payment to the sellerI did a appeal and they denied it but I just don’t understand because the buyer guarantee policy states once a disput is made they will give the seller a chance to respondThe seller didn’t even respond and they release the payment to the seller

On Nov 14, I ordered double side tape for an important Christmas Project through Aliexpress, the estimated delivery lead-time was 12-20daystoday is 12/25/Christmas Day I still have received NONE from my ordersAccording to the tracking information, the parcel still in transit from Shanghai to USAit is already 40days! I filed complaints with Aliexpress, no one care! they proclaimed on their website that we can shop with confidence! I am so scare now! I couldn't complete my Christmas,, I loss a huge business opportunity! I cannot trust Aliexpress or those sellersI don't know whether I can get my money back or notI am luck this time, as I only loss around $in total not $or $but I think I need to share thishere are the orders details: Seller: [redacted] my order number: [redacted] Tracking number: [redacted] & [redacted] Re 1> [redacted] said that will refund $5.90, but the total amount of my order with them is $

Dear customer,We have received your case and contacted the sellerThe seller agreed to directly contact you to arrange either full refund or resend the product according to logistic you requiredIf you have any doubt with that, you can open a dispute on the 11th day after seller has sent out your order and within days of the order’s completionYour patience and understanding are really appreciated regarding this matter.Thank you for contacting AliExpress and feel free to ask if you have any questions.Respectfully,AliExpress Customer Service Team