AliExpress

For order number [redacted] The seller defrauded me by sending inferior productthe seller acknowledged the error agreed to give me half off of the productthe seller then gave me a new tracking number for DHL that was a fake tracking numberthe product was never transferred to DHL [redacted] The seller did agree to give me the money back but it has not arrivedI believe that incorrect information may have been given to my bank during the credit card dispute process.The seller violated ali expresses terms and conditions by requiring me to remove my dispute with ali express in order to get a refundThe seller also misrepresented the amount of time it would take to make the productI asked clear questions prior to the orderAfter the money was transferred to Aliexpress the seller then mentioned that the amount of time would be differentI have had a concern with more than one merchant on aliexpress giving infor

I purchased Techstream software from a seller on AliexpressWhen I received the item on 3/27/it was a flash drive, but was advertised as a programmable DVDI brought the software to my business and had my computer tech try and install this softwareIt did not workI tried to install it myself and got the same outcome my computer expert didI contacted Aliexpress that day and informed them that this was not as described and I wanted to return it for a refundThe seller began sending me emails calling me a liar and [redacted] He said " [redacted] does not help [redacted] peopleI forwarded all these very rude and offensive emails to AliexpressI even got on a chat with customer support because you can't call themAliexpress did absolutely nothingEvery time I would contact customer support via chat the agent would say that " I promise I will be the one to resolve this for youI escalated my claim to Aliexpress who lets the seller keep denying my claimAliexpress cares nothing about their customersThey sent me an email about a month later saying I had violated their trade agreement rules which is impossibleThey did this so I couldn't get my money back! When I asked them which rule I violated they could not give me an answer because all I did was report a seller who sold a product that did not workI own my own business and have 75-transactions on Ebay with 100% ratingI have no reason to lie or try to scam some seller out of a 90% productTo let a seller on your site call a customer [redacted] and for you to do nothing proves you do not care about your customers! Do not ever trust this company as you with eventually go through what I didTo top it off this flash drive had a Trojan virus on it and has infected our computerNow my computer guy has had to fix our computers from this Trojan virus which is probably some scam artist off this scam site! Buyer beware

I recently placed an orderThe system would not allow payment to go through immediately and I was forced to try again a few days later per their recommendationI tried and the payment was able to go through to complete order # [redacted] The amount was for $to purchase a 3D printerThe amount was withdrawn from my bank accountAfter the amount was withdrawn the order was immediately closed without noticeWhen I tried to contact their company I was told that my order was canceled and I would see a refund days from now not including weekendsI needed the equipment I was buying and it is ridiculous for them to hold my funds for over a month without any reasonI have still not received a refund or proof that a refund is in process

AliExpress makes you think you're getting tons of savings by giving out "select coupons." These coupons say $off and have no mention of a minimum purchase price, which leads you to think you can use the coupon on anything, regardless of costWhat they don't tell you upfront is that the select coupons only work with a handful of sellers on a handful of items and the seller chooses the minimum sale price in order to use the couponMany sellers make the minimum price absurdly high ($65+ when they mostly sell items for $or, usually, much less) so the discount is barely worth it when you have to buy of the same item to save $I've contacted AliExpress customer service about this a couple times and they always say it's an issue with the coupon system and to "check back in hours" to get you to disconnect the live chatYou can get some good, although cheap, items from AliExpress if you don't mind paying full price (full price is usually quite low anyway), but I say avoid them since they like misleading customers

Order Number: [redacted] Aliexpress was not able to fully resolve my issue of missing pieces from my orderProduct cannot be assembled completely due to missing piecesAliexpress only gave a cent credit on a $purchase, which is unreasonable and unfair dispute resolutionThey closed the case on their own without my acknowledgementSeller Mego Store said they were sending missing part in February, I have message log between seller and IThey never sent me a confirmation of shipping any such missing part, and I feel I was told that only to be pushed off and forgotten aboutSeller no longer replies to my request for missing piecesI was taken for in this purchase and sold a incomplete setI never got the opportunity to send back for refundthey never provided me with return instructions, I feel wronged and trapped in this purchaseAliexpress failed to make it right through their resolution processAs a consumer I think Aliexpress should not allow sellers who do not co

Dear customer, Thank you for contacting us We have received your case and contacted the seller, the seller agreed to refund full amountTherefore, we suggest you to directly contact the seller or open a dispute in order to get your refund Feel free to contact us again if you have any questions Best,AliExpress Customer Service Team

Dear Customer, Thank you for your informationIn order to provide an effective communication and solution we will inform the team to contact you via emailYou may provide all the information via email and hope receive a better solution I hope above idea suit you better and we hope that you can close this case with satisfaction resultIf you have any doubt after, you can always reopen the case Thanks, AliExpress Customer Service

Complaint: [redacted] I am rejecting this response because: the dispute link on your website does not work, therefore I had to find other means of dispute, I contacted your customer support in regards to the nonworking dispute link and they did not respond Hi, I would like to add additional information to my initial complaint, I am now disputing the full charge $as the battery I recieved burnt out and is no longer workingthis additional information can be added to complaint ID [redacted] Sincerely, [redacted]

First-time buyerSpent hundreds of dollars with various sellersI was so excited to get my items in time for Christmas that I even paid expedited 12-shipping on Nov 11, It is now AFTER Christmas and still do not have several of my shipmentsMost items received were poor qualityI did leave a good review on the few items that were goodIn general horrible customer service!!!! BAD SELLERS! I have not been refunded for all the poor quality or missing items! BUYER Beware!

Filed a complaint with Aliexpress for suppling unpacked material for JGAURORA 3D Printer order: [redacted] After receiving package parts inside the box found scattered all over at the bottomMany components were broken hazardous due to broken electronic components like capacitorAliexpress is rejecting to take back this package also there are broken and missing parts that makes it unusable

Dear customer, Thank you for contacting us Based on the seller's measurement information, it has already shown the hair lengthAs their return policy, seller will only bear the shipping cost when they ship the wrong items or it has quality problem As well, seller did not agree to pay for the return shipping fee nor the refund amount according to your previous conservation with sellerTherefore, you will be receiving partial refund, US$ We appreciate for your understandingAnd we highly recommend you to open a dispute to receive better protection on yourself and your products next time Let us know if you have other questions Respectfully,AliExpress Customer Service Team Best, AliExpress Customer Service Team

First-time buyerSpent hundreds of dollars with various sellersI was so excited to get my items in time for Christmas that I even paid expedited 12-shipping on Nov 11, It is now AFTER Christmas and still do not have several of my shipmentsMost items received were poor qualityI did leave a good review on the few items that were goodIn general horrible customer service!!!! BAD SELLERS! I have not been refunded for all the poor quality or missing items! BUYER Beware!

Dear customer, Thank you for contacting us.We have contacted the seller and the seller promised to contact you about the refund arrangementPlease kindly check your order again as we sure that the seller will reach you anytime.On the other hand, we did not see you raise a dispute based on your order history.Therefore we hope that for your next purchase you would like to monitor and use dispute procedure to protect your purchase.Feel free to contact us if you have any questions or difficulties contacting with the seller.Best,AliExpress Customer Service Team

Dear Customer, We have checked your case along with your communication historyOnce costumer decided to return the product and seller agreed to that, the return address will be displayed on your dispute page.As per checked, the seller address was available under your dispute page (go to your account-click my order-search the order-click dispute)Since you did not return the product on time, the dispute team has released the amount to sellerFurther, with regards to harassment issue, please provide the evidence of converstion between you and sellerOnce we have the valid evidence, we will report this to our relevant team for further action Thanks, AliExpress Customer Service

I made a purchase on Aliexpress on May 25, 2017. Order ID: [redacted] . The products arrived broken due to poor packaging and poor quality. I have spent 2 weeks of time asking for a refund but they rejected my claim. I wasted me so much time and gave me so much stress. They asked buyers to go to the shipping company to get a damage report. However, the shipping company they use is cheap (post office) and they know that the local post office won't issue any report for international packages. Our Canada Post only issue report for domestic shipment, not a package coming from China. That is their excuse. Aliexpress knows buyers cannot get this damage report from Canada Post so they don't need to issue you a refund. I found these complaints on BBB and the following website against Aliexpress after my purchase went bad. One business owner made 500 purchases on the Aliexpress and he found out the defective rate on Aliexpress is 30%. Buyers are lucky if the transaction goes well but if you

First, I received a defective product and my seller didn't want to return my moneySeller offered me to resend the product, but I refused, because I don't want the second product in such terrible qualityThey advised me to open a dispute in a sarcastic way meaning that I will not receive anything thenThe customer service opened a dispute for me choosing the wrong reasonI updated the reason as soon as I received an email from Aliexpress saying my reason is invalidMy dispute was not handling for a very long timeFinally, my dispute was finished Aliexpress wants me to return the product with my expense and then I can expect a refundI don't think it's fair especially taking into account how expensive is international shipping in my country(Probably twice more than I payed for the product)Additionally, if seller receives this damaged product back he can send it to other buyers again as he is now sure he will win a disputeAnd I want my money back not because I just didn't li

AliExpress used a different company's product picture to sell a product and sent a totally different , and very cheap item, instead

Complaint: [redacted] I am rejecting this response because: This company is a fraud!!Sincerely, [redacted]

Dear customer,Thank you for contacting AliExpress.Under the current policy, buyers can only cancel the order with the agreement of sellersWe noticed that you requested to cancel the order on Aug16, but the seller refused the order cancel on AugTherefore, the seller delivered the item on Aug and that’s why you are charged.On the other hand, we cannot find the record of your conversation with our customer service on our service center, do you mind to provide the screenshots of the conversation in order to have further investigation? Feel free to contact us if you have any questions.Respectfully,AliExpress Customer Service Team

[redacted] lies about not taking your money when the did and also doesn’t want to give your money back until almost a month laterScammers