AliExpress

I ordered some jewelry the first order they say they lost it and they reordered it without my consenti never received second order demanded my refund of never received it I have made sebetsl complaints just been string along until I got tired till I fpind you all onlineThey string me along sine last year

I will never order from here againThis company is a scamI had a seller tell me they won't refund me for items that were sold out because it was "too much work" to do soWhen I disputed with my CC company, Aliexpress sided with them and provided delivery information of the rest of the items to "win" the case against meI now have had to pay for items I have not, and never will receiveAliexpress can see the messages between the seller and I and they still refused to acknowledge this

I received a defective cell phone from alibabaI have spent hours on chat with the vendor, and with their arbiter, and the arbiter agreed that the cell phone was brokenSomehow the seller was able to ignore the arbiter, and then got the process stuckI reversed the charges with my credit card company, and the seller agreed to $of the $chargeback(The $was a second item on the order, which I wasn't disputing, and the seller knew that) I think that kind of broke the whole system, and now my credit card company has returned the money to the vendor's bank, but they won't provide me with an address or an RMA number to return the deviceThe credit card company's legal team is working on getting me a letter to send to them to prove that I've returned the money, but I don't know if it will make any differenceAlibaba supposedly has a product guarantee, but I've given them youtube videos that show the product is defective, and they don't care

Unable to get money back

I placed an order from this business months agoOrder number ***Due to dissatisfaction with two items they were returned via USPSI was told by the business that I would have to return the items to two separate locations both locations in ChinaOn 4/24/these items were sent back USPS tracking number *** and ***I have not received a refund on neither and the only thing I am being told is that they can't find the orderI have contacted the post office and the products were sent out

After measuring my kitchen sink, I ordered of the RoDish DrainersWhen they arrived (from China) they were slightly shorter and narrower than advertised - but just short enough that it wouldn't work on my sinkI tried Contact Us and was instructed I had to create an accountWhen I tried to create an account I was instructed my account (email address) already existed(???)When I clicked Forgot Password, Send Email - it never sent an email!!!
I finally sent them a Facebook messagedays later they replied asking for my order#From their response, I knew I was obviously dealing with ESLI replied same day - and waited another few days for a responseThis went on for a couple of weeksMy last couple of responses (yes, once was not enough & I don't know yet about the latest) was LEAVE ME ALONE!!! I'd rather forget about my $18, it hasn't been worth the hassle
It wasn't possible to rate NO stars

AliExpress provides no help when one of there Sellers cancels an order without shipping itI have had several orders canceled without warning and no refundI attempted to file a order dispute, but their system won't allow it since they think the items have been shippedThe online chat help system is a real jokeThere is no help and no way to actually speak with their corporate office

I ordered a product for from AliExpress San Mateo CA US , on 11-20-2017, and never received the product and was billed immediately for the itemI paid by debit cardThis is a front for Alibaba groupThis is a fraudulent operation, making people thing it is coming from the USI have no way of contacting them to get my money backI do not want the item anymore, I just want my money back

Dear Customer,
We are regret you have encountered unhappy experience on our platformWe have reviewed your case and will accept your claim for better experienceOur team will process the refund to you within working daysPlease be informed you will receive the amount back to your original
account within 3-working days (depend on your local bank regulation).
Hope above information has resolved your case
AliExpress Customer Service

AliExpress used a different company's product picture to sell a product and sent a totally different , and very cheap item, instead

Do not buy from this company, I had issues from them charging my bank account and then they claimed there was no order on file, however they charge my bankDo not compromise your personal information

I purchased an item off of aliexpress that I initially took at a dispute because the seller took months to move the productWhen I finally recieved the item it was a totally different itemAcompletly different item than I paid forThey require to add eviedenec but the evidence needs to be less that photoThey do this because they side with the sellers so that they dont have to pay back there customershours of trying to download and evidenceI uploaded all the evidence and placed it in the chat area discussion board because there site doesnt let you download evidenceI explained this to different people who would not help me down load it because its a scamI showed them the evidence but they would not help me upload eveidence that clearly shows different productsTalking to people nobody actually helped meI was sworn by different people that they were going to personally over see this through and nothing happenedThere is a very small amount of time that yo

Complaint: ***I am rejecting this response because:
I am responding to the response from Ali Express they are not truthfully responding to my allegationsThey have never responded to my dissatisfaction about the hair product shipped to me after they sent me a form about the product that I completely filled out about my dissatisfaction of what they sent and not totally being what they advertised online. This company is a disgrace to online companies who guarantee the products that they advertiseThis is ADVERTISEMENT of a company and I have talked to many and researched this company and they seem to do this to many many customers and get away with it. They offer you percent guarantee of the product and when it is not sent as such they send you a form stating what you feel about the product be it complaint or compliment you fill it out and then, NO RESPONSE from them. This is so wrong on so many levelsYet I had to pay nearly to have the hair installed in my head and then I paid Ali Express for the hair almost in total just to have the hair tangle and shed to no end REALLY and the ALI Express has the nerve to tell me in the response to go to my bank, NO I am going to the company that advertises Bad products and Advertisements
Sincerely,*** ***

WARNING! if you want a quality item, do not buy from sellers on aliexpress! Also, if you want your money back, you not going to get it as this company does not protect it's customers at all

Contact Name and Title: *** ***/Jacq*** **Contact Email: ***WITHOUT PREJUDICEWITHOUT SUBMISSION TO JURISDICTIONPlease note that our platforms allow registered third party suppliers (the sellers) to advertise and sell goods and services to potential buyersWe do
not manufacture, sell, possess, distribute, or export any of the products that its users promote and sell via any of its websitesProduct listings are posted by individual sellers independentlyWhilst it is no obligation of ours, we support our users by having a dispute handling protocol in which we facilitate communication between the parties in attempt to settle disputes amicablyLikewise as above, we deny any liability to the refund claimed by the buyer hereinOur team handling buyer/seller's dispute has been handling the buyer's complaint already and understand that the buyer and seller have agreed that upon the buyer's returned product, a refund will be made from the sellerHowever, the seller has never received the returned product which our team has just found that the returned product from the buyer has somehow been sent to the post office of MECHANICSBURG, PA instead of the seller's addressAs continued effort in facilitating the communication between the parties in resolving the dispute, our team will inform the buyer to arrange for redelivery of the returned product to the seller so the refund can be made as they have agreed

Order ID: ***,Order ID: ***,Order ID: ***,Order ID: ***,Order ID: *** still has not been receivedNo one has contacted me about the prior complaint ***
2nd request Complaint ID #*** was never resolved
I have ordered several seeds to start a gardenMost seeds never started to growI sent pictures to customer service and refund request was deniedI sent appeals and refunds was deniedThe customer service don't know anythingThis company is scamming peopleI ordered some rosemary seeds and as the plant was growing I noticed that is wasn't rosemaryI reached out the the seller and told them that the seed was the wrong plantI haven't heard back from the seller

Dear customer, Thank you for contacting us.We have received your complaint under order ***, where you were claiming that the product you ordered have not yet receivedWe have contacted the seller and requested a dedicated team member to follow up your case separatelyPlease
monitor your email as the team might contact you anytime
Feel free to contact us if you have any questions.Best,AliExpress Customer Service Team

I made a purchase order # *** with one of their promotional coupons for $off orders of $or moreMy order was immediately closed citing that there was coupon misuse, yet payment was taken from my bank accountI immediately contacted customer service and spoke to Hyan_, they suggested that I hadn't read the terms and conditions, which is ridiculous because it was automatically added to my order by their system when I signed up to receive their coupons as a first time customerMy order was for $without the coupon, my bank was charged $He refused to let me talk to a supervisor or manager, and when I asked for proof of refund or receipt, he also refused to give me any evidence other than his typed word of what was happening

I tried to purchase a 3d printer from AliExpressThey immediately flag your credit card purchase and tell you for the payment to go through they need you to "Amend" the payment and give them a picture of your drivers licence, credit card and copy of your bank statementWhen I asked them why they needed it, they say "The reason why we need to verify the card is because we need to ensure that your card and payment will be more protected." as a canned responseTwo separate chat agents typed the same thing

On 10/I ordered two gray shirts order ***The seller sent me two counterfeit Beats headphones I did a disput with pictures and videos and one order was refunded and the other was notThe disput team actually said there was nothing wrong With the order and release the payment to the sellerI did a appeal and they denied it but I just don’t understand because the buyer guarantee policy states once a disput is made they will give the seller a chance to respondThe seller didn’t even respond and they release the payment to the seller