AliExpress

Awful service
Product arrives,
quality is bad,
I contact seller, and they agree I can return it
they then refuse to sign for it when it arrives and it is sent back to me
in this whole time they have dragged it out enough for the seller protection and dispute to expire
I contact aliexpress, as expired the site wont connect you to a real person
their email bounces back as the mailbox if full (probably complaints)
I manage to eventually speak to someone on twitter after leaving endless comments
twitter agent tells me its basically all my fault for not opening a dispute in time
I try to explain when the matter because a dispute the site would not let me
they tell me rubbish and apparently I should have somehow looked into the future and saw the seller would do this scam and opened a dispute before
its absolutely Ludacris and they lie, on twitter I have even had the agent deny they said anything when I have the reply less than message before, I screenshot it and they still deny saying itIts just totally Ludacris and juvenile and criminal and beyond comprehension how utterly bad and scummy aliexprss is
PLEASE SOMEONE SHUT THEM DOWN, OR AT LEAST STOP THEM TRADING IN THE UKMY EMAIL IS GOING TO TRADING STANDARDS ALSO AND RECCMOMEND EVRYONE ELSE DOES THE SAME, THERE HAS TO BE SOME LAW WHICH CAN STOP THEM RIPPING OF UK CUSTOMERS,

I purchased a dress from a seller on the Ali Express website in January The dress arrived in good condition, but was not sized appropriately and as described onlineI contacted the seller, and it was agreed that I could return the item for a refund, however, the cost of return shipping was $and the cost of the dress itself was $The seller offered a $refund to put towards alterations, and I agreed, however, the seller never issued the refundStaff within the company seemingly changed, the company closed the dispute, and stopped responding to me altogetherAli Express offers a Buyer Protection program, so I contacted customer support, and was directed to their dispute resolution teamTo date, I have contacted the dispute resolution department approximately five times requesting advocacy and assistanceAli Express offered a refund of $20, as well as a credit for the price of the dress, but has since retracted this offer for a credit for the price of the dress, and

On Nov 14, I ordered double side tape for an important Christmas Project through Aliexpress, the estimated delivery lead-time was 12-20daystoday is 12/25/Christmas Day I still have received NONE from my ordersAccording to the tracking information, the parcel still in transit from Shanghai to USAit is already 40days! I filed complaints with Aliexpress, no one care! they proclaimed on their website that we can shop with confidence! I am so scare now! I couldn't complete my Christmas,, I loss a huge business opportunity! I cannot trust Aliexpress or those sellersI don't know whether I can get my money back or notI am luck this time, as I only loss around $in total not $or $but I think I need to share thishere are the orders details: Seller: *** *** * *** *** my order number: *** Tracking number: *** & *** Remarks: 1> *** *** said that will refund $5.90, but the total amount of my order with them is $

I bought an item with day shipping and never received itEven after seller agreed to refund, Aliexpress kept delay the refund, and I still haven't received my refund after more than two month

Hello,
I have purchased Order No.*** from *** site, and after days received a damage itemopen a dispute and finally agreed with refund of $After three days my dispute was canceled and I am told to return the item at your cost within daysThis is not my fault that the item was received damaged, and why the *** does not honer their offer and my acceptancethis is scam
Please respondThank you

My daughter made a boot purchase from AliExpress for $on 11/18/as was sent an e-mail with order #*** on 11/22/that the order shippedWe waited almost a month for the order to arrive and finally I contacted the companyThere is no phone # available where you can talk to a LIVE agent and can only start a chatI was transferred to so many different people and was disconnected a couple times and had to start overAfter about three hours of this I finally threatened contacting the Revdex.com and FINALLY got a little reactionThe gal I talked to said she'd contact the seller and have him reach out to meI waited about a week and got nothing! On the AliExpress website you can start a dispute but they make it almost impossible to do so as I didn't have a tracking # or a seller nameI tried doing so again a few days later and still got nowhereI'm thinking this company is a fraud! Not only did I lose almost $40, but I still had no boots for my daughter

I order SOME BUNDLES FOR MY DAUGHTERS PROM IT WAS I NEVER RECEIVED THEM AND I ASK THE COMPANY TO RUSH ME SOME MORE HAIR BECAUSE SHE IS GOING TO PROM THEY TOLD ME NO I THAN SAID JUST GIVE ME MY MONEY BACK AND THEY SAID NO SO I FILE A DISPUTE AND I HAVE NOT RECEIVED MY MONEYIT SAID THAT THE PACKAGE WAS LEFT AT A DOOR WHAT DOOR WHO DOOR AND WHY THE LAST TIME I ORDER HAIR I HAD TO SIGN FOR ITMY DAUGHTERS PROM IS RUIN I DONT HAVE MORE MONEY TO BUY HER MORE HAIR I HAVE SPENT OVER AND COULD NOT BUT ANYTHING ELSE MY DAUGHTER COULD NOT GET HER HAIR DONE

I bought a painting advertised at *** from a Chinese sellerThis painting not only arrived later than expected but also it was completely different as advertised such as different colors and shapeI couldn't answer my feedback on time due to loss of power, phone and WiFi because I was affected by the hurricane Irma, which occur during my buyer protection timeWhen I finally was able to communicate with *** I was told my time was expired and the only thing they could do was to send an email to the sellerSeveral times I chat with *** *** the seller representative, and they refused to give my refund backI even tried to negotiate and request the exact same painting that I bought and they respond they didn't have it in stockAgain I went back to *** several times and different representatives only kept saying they wouldn't tolerate that sellers behavior and just keep sending emails to *** *** to contact meIt's been almost three months ago I bought wi

I received an incorrect item from the sellerIn addition, it arrived damagedAccording to company policy I should have Buyer Protection and receive a refundI opened a dispute on January 23rd and have no resolution from aliexpress

I had a package stolen, and they wanted me to give proof that it was stolenThey left the package on the street, and I basically lost the money I spentStay away from this site

I ordered a part and it had to come from china and I decided it was worth spending more money on shipping because it was for my personal computer and not having my computer running was NOT an optionand the seller gave me the part that had the correct part # but it was the WRONG CONNECTIONS! and their refund policy is have you talk to the seller and have them say nope its your faultnot uswait days for the "Dispute Process" of talking back and forth and go no whereTo having the Company step in and see what they deem is the right JudgmentF* them to hell and look elsewhere for anythingThis website and company does not care about correct products, the seller OR the customer

So I purchase a suitcase from AliExpress for vacation I told the vendor that I needed before a certain date he assured me that I would it got close to the date fact I was leaving and I checked the status of my order and it wasn’t even shipped out yet at that point I had to go and order another suitcase from a different site at the time the other order was shipped but didn’t reach until I departed for my trip the order arrived which at this point I didn’t want it because I had Already spent extra money to purchase another one so I reached out to AliExpress requesting my money back for the suitcase which I didn’t receive I put in a dispute and they still advised the vendor to keep the money it’s now months down the line and I have contacted them several different times about refunding my money all the reps are giving me ** no one is really helping not to mention the order has been returned back to the vendor so they have my order plus my money

I made a purchase on Aliexpress on May 25, Order ID: ***The products arrived broken due to poor packaging and poor qualityI have spent weeks of time asking for a refund but they rejected my claimI wasted me so much time and gave me so much stressThey asked buyers to go to the shipping company to get a damage reportHowever, the shipping company they use is cheap (post office) and they know that the local post office won't issue any report for international packagesOur Canada Post only issue report for domestic shipment, not a package coming from ChinaThat is their excuseAliexpress knows buyers cannot get this damage report from Canada Post so they don't need to issue you a refundI found these complaints on Revdex.com and the following website against Aliexpress after my purchase went badOne business owner made purchases on the Aliexpress and he found out the defective rate on Aliexpress is 30%Buyers are lucky if the transaction goes well but if you

Ordered pairs of shoes, company delivered past delivery dateWhen order finnaly arrived they were wring size and they will not return money, or fix the issue

I placed an orderI never received it *** *** continued to tell me that I would receive a refundI haven't received a refund, can't contact the seller, ignored by the seller previously and this situation is ridiculous

Dear Customer,
We have checked all the information under your order and as result, the order has been sent by seller. Based on tracking information the package has arrived your place, you may try to check with your local post office. Please refer to this information: [redacted].
Since...

you never raise any dispute for this order, we have released your payment to seller. Please be informed, that we always alert customer about the buyer protection time via email and also customer account. Protection time only follow general working days not spesific for certain country. We have contacted seller on your behalf, so please follow up your package status with them via order message. 
Thanks,
AliExpress Customer Service

Initial Business Response /* (1000, 8, 2015/10/14) */
Dear Revdex.com,
Our AliExpress customer service team has contacted Ms. [redacted] offline and is working with her directly to resolve the issue.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/17) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
The resolution from the customer service team was fair and ethical. I would have hoped this resouloution was granted during the initial dispute. I am satisfied with the final outcome and I am waiting for the business to follow through with their proposal.

Complaint: [redacted]I am rejecting this response because:
the seller is dishonest. ups deemed package damaged.
you can contact Lisa at UPS [redacted] filed an insurance claim when I reported my item not received.
she received her $100 insurance claim #[redacted]. I already provided the tracking number and the seller is not compliant with ups. they are awiaiting to know if the seller is going to pay for the damage package.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
  Its really sad despite all the documents, including video that I submitted that you stand behind sellers that cheat and fraud customers on your website, I told you several times your website was not allowing me to open a dispute , so please tell me how could I open one if your website is not allowing it???????? in addition your website does not have a customer support phone number, but its ok, I will go to the next level, I will contact the department of consumer affairs over there in California, and if they dont help I will be hiring a lawyer in regards to this matter.Sincerely,[redacted]

Dear Customer,
Based on the order information on our system, the dispute has been closed on your favor. The amount has been full refunded to your account since 4 Oct 2014.  Please contact your respective bank for further information.Thanks,AliExpress Customer Service