AliExpress

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also, I have a new card and bank account number as my previous card and bank information was compromised. How can I receive the funds into my new bank account. Please advise.Sincerely, [redacted]

Dear customer,
Thank you for your information. In order to provide an effective communication and solution we will inform the team to contact you via email. You may provide all the information via email and hope receive a better solution. 
Thanks,
AliExpress Customer Service

Dear customer,Thank you for contacting AliExpress.It is shown that your order is still in dispute. And we have contacted our team about the status of your case and based on their explanation that since the tracking status for the return order is still in transit, so we need the screenshot of seller...

saying he/she has received the order or confirmation of receiving in order to have further process.Feel free to contact us if you have any questions.Respectfully,AliExpress Customer Service Team

Complaint: [redacted]I am rejecting this response because: Return shipping was not reimbursed in the amount of $13.00 on a defective product for USPS first class shipment to China.Sincerely,[redacted]

Dear customer, 
Thank you for your information. In order to provide an effective communication and solution we will inform the team to contact you via email. You may provide all the information via email and hope receive a better solution. 
I hope above idea suit you better and we hope...

that you can close this case with satisfaction result. If you have any doubt after, you can always reopen the case.
Thanks,
AliExpress Customer Service

Complaint: [redacted]I am rejecting this response because: The seller has not given me any refund and I cannot open a dispute for this order. Furthermore, I am not looking for a refund in first place I am asking for my product to be shipped and arrive fast (within 15 days!)!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
My initial compliant was actually one compliant not three, and it was literally as following: "the grinder I received doesn't work properly as it overheats and smells bad", and because it overheats it smells bad, and that for sure is improper work, and for sure there was no picture or video would be able to prove the mentioned symptoms, then you suggested to ship it back on my expense, and I rejected that as it wouldn't be fair to pay the shipping cost for the defective item I received. Later, I added the return reason to "function are not as described" per your customer service request, as the wording of my initial reasons didn't satisfied your return policy. 
As your customer service agents are well trained to waste their customers' time, they kept repeating themselves. exactly like your are doing now, until the return period got up, so I opened my first dispute, and every time I chat with them to follow up on it, they dragged me to open new one saying that "currently there is no open dispute for this item. and that they will do their best to solve my problem", and for sure with no case or dispute number, or agent full name, instead they didn't provide such information to prevent customers from owning any reference to use for following up purposes.. everything was vague.... just wasting people time. 
Finally, when I used the grinder for the second time "based on the seller recommendation who replied that it is normal to generate heat", the grinder stopped working, and it didn't work anymore after that, I recorded that as an evidence of Improper Functionality, and I wasted about three hours of chat before someone found a way to to upload the evidence so they can review it through my Google drive, as they don't have the ability to receive videos!! And until now, you still repeating yourselves  
 
 
 
Sincerely,[redacted]

Dear customer,We have checked your order status again, as result partial refund (US$7) due to failure of goods returning, has been processed since 26 June 2017. Please be informed that your refund might takes 3-20 working days (depend on your local bank regulation). 
As well, we will be offering an extra US$9 coupons to cover the amount you paid.
Thank you for your time!
Respectfully,AliExpress Customer Service Team

Dear Customer,
Would you like to clarify the your desire solution for your case? If you would like to received refund, first you need to cancel your chargeback. After that, we will process your case through dispute team. Again, if you continue the chargeback process the dispute will handled by your bank instead.
We are sorry for the unhappy shopping experience that you have encountered, therefore will apply coupon worth $30 that you can use for any product on our platform.
Wish above solution able to meet your desire solution.
AliExpress Customer Service

Dear customer, Thank you for contacting us.We have contacted the seller and the seller promised to contact you about the refund arrangement. Please kindly check your order again as we sure that the seller will reach you anytime.On the other hand, we did not see you raise a dispute based on your...

order history.Therefore we hope that for your next purchase you would like to monitor and use dispute procedure to protect your purchase.Feel free to contact us if you have any questions or difficulties contacting with the seller.Best,AliExpress Customer Service Team

Dear Customer,
We have reviewed your case and accepted your claim. Therefore we have applied refund on your behalf from seller, refund process might takes 3-20 working days (depend on your bank regulation). If you would like to follow up teh status of your refund, please feel free to contact our...

refund team through online chat.
Hope above information has resolved your case satisfactorily.
AliExpress Customer Service

Complaint: [redacted]I am rejecting this response because: I provided evidence from your website login of conversation between me and the vendor that sells on your website, I explained to him that this battery is not in fact 30 amps its about 13-14 amps, and requested a partial refund for the price difference between there 13amp battery that I recieved and the 30 amp I paid for which is about a $220 difference. He then offered for me to send the battery back for a better battery but never provided a phone number or return address, after this communication, the battery went bad and I took it to autozone for testing and battery is bad, I then contacted the owner again and explained I want to mail battery back because it is now defective, my concern was not the amps at this point but a completely useless battery, he never responded back with a return address. as proven in my messages.Sincerely,[redacted]

Dear Customer,
Thanks for highlighting this case to us.
We have checked your order history also contacted the seller to clarify the issue. As per communicated with seller, they are agree to get back to you with solution. Looking at the good gesture of the seller to assist your case, then we will...

give another chance to them to handle your inquiry. If within 3 working days you did not receive any contact, please feel free to let us know.
Hope above information has resolved your inquiry.
AliExpress Customer Service

Dear Customer,
We have contacted our team about the status of your case and based on their explanation that you have not provide the valid evidence about the product that you have received. You only provide the screenshot conversation between you and seller. Further, you also mentioned that you will provide another evidence soon but until now the team did not hear back from you. Therefore, there is no solution has been provided.
Thanks,
AliExpress Customer Service

Dear customer, 
We have received your case and requested a dedicated team member to follow up your case separately. Please monitor your email as the team might contact you anytime.
Feel free to contact us if you have any questions.Respectfully,AliExpress Customer Service Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: the payment went through and has cleared my bank.  The business asks for extremely personal information to "validate" payment after they have already received my funds.  They are holding my funds for an extended timeline without providing any true reason.  It seems as if they never had intent to ship the item at all and just wanted to hold my funds.  There has been no method other than "chat" platform online and when told via the chat that they would email me there has never been a response.  I have no visibility to my refund at this time.Sincerely,[redacted]

Dear customer,
We have checked your order status again, as result refund is processing. Please be informed that your refund might takes 3-20 working days (depend on your local bank regulation). 
Best Regards,
AliExpress Customer Service Team

Dear customer,Thank you for contacting AliExpress. We have contacted our team about the status of your case and based on their explanation that your disputes were rejected because of the repeated usage of the same evidence picture. However, considering the experience you had on AliExpress, we...

have offered you with US$5 coupon this time for your next time purchase.Feel free to contact us if you have any questions. Respectfully,AliExpress Customer Service Team

Complaint: [redacted]I am rejecting this response because:
I never agreed to the case being closed. It was closed without my knowledge or consent. Your company has offered a credit for the dress. I copy and pasted the exact correspondence for you to read in my previous message, in which your employee, [redacted], stated that a credit will be issued. You have not commented about this or your poor, unethical, and inefficient business practices. Simply stated, the actions of your company are illegal and I have been disputing this for approximately a year and a half. This will not end until your company takes responsibility. If I am not provided a full refund via PayPal by Monday, March 27, 2017, I will be escalating this matter and contacting the Federal Trade Commission.Sincerely,[redacted]