AliExpress

Dear customer, Good day!Based on your order history, you confirmed receiving goods on March 23, you had 15 days to open a dispute till April 7. According to your conversation with seller, you only claimed to dispute the charges with your credit card company on April 11 but did not mention about the dispute link on AliExpress not working at that time. Therefore, we are unable to promise anything as the protection time has passed. However, we considered the unsatisfied experience you have with AliExpress, we offered experience compensation this time. And feel free to contact us on our 24/7 online Customer Service live chat if you encounter any problem next time.Thank you for your time!Respectfully,AliExpress Customer Service Team

Dear Customer,
We have checked the history of your dispute even your order communication. Based on dispute history, your case was closed because you were failed to send the good on time. And based on your order message, on Mei 2015 you still following up the $20 compensation that you and seller agreed on. Since we have compensate you accordingly, we are afraid that we cant move forward for this case.
Your kind cooperation is highly appreciated.
 
"Dear Customer, we deeply sorry for the unhappy experienced. After careful investigation we saw that you and seller had an agreement to return the product. Since the dispute did not escalated, so the dispute team unable to step in to your case. Further, about $20 refund that seller promised, our online chat team has filed compensation and delivered to your account since 19 June 2016. Please contact yoru respentive bank for further info.AliExpress Customer Service"

Dear Customer,
We are regret to hear that you encountered unhappy experience on our platform. We tried to use your email address to allocate your ifnormation but unfortunately we were unable to allocate any information. Please provide your order number for further investigation.
Your kind...

cooperation is highly appreciated.
Thanks,
AliExpress Customer Service

Complaint: [redacted]I am rejecting this response because:
It is unfortunate that I have had to repeat myself so many times. It is clear that Ali Express has continued to fail to read the communication history. Furthermore, it seems that Ali Express's management is misunderstanding the issue at hand and yet after over a year of miscommunication, I have yet to receive a phone call. I am requesting a phone call at ([redacted], and will not stop fighting this issue until I am refunded the total amount of the dress. I will be contacting the media if this is not resolved here. As explained numerous times prior:
The item was not sized as described. I was offered to return the item for a full refund, but return shipping would cost $80, and the item itself was approximately $117. It was agreed that I would be issued a credit of $20 for alterations, however, the refund was not issued in a timely manner because the representative I was communicating with seemingly left the company. After several months of outreach, the refund of less than $20 was issued, and the dispute was closed without my consent or acknowledgment, however, due to the poor service I had received and all the time I had invested in trying to reach someone, I had requested a FULL refund  for the dress. I reached out to Ali Express several times thereafter and was told that my concerns with poor customer service would be sent to management and that Ali Express would assist me with contacting the company for a refund. I have no evidence that this was ever done. Ali Express then agrees to issue me a credit in the amount of the dress, but never did so. I stated that I was no longer interested in buying on ali Express and simply wanted my money returned and was told that this would be addressed with management. Ali Express is now denying this. I should mention here that each time I contacted Ali Express to follow up, I had to repeat what was going on. Ali Express does not offer a phone number or e-mail address for customer service, which I requested several times, and the agents are seemingly not fluent in English, inefficient, and unprofessional.
Sincerely,[redacted]

Dear customer,We have received your case and contacted the seller. The seller agreed to directly contact you to arrange either full refund or resend the product according to logistic you required. If you have any doubt with that, you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion. Your patience and understanding are really appreciated regarding this matter.Thank you for contacting AliExpress and feel free to ask if you have any questions.Respectfully,AliExpress Customer Service Team

Dear Customer,
We have received your concern about your order with order number#[redacted]. After checking the order information, you have raise a dispute under this order and dispute has been closed on your favor. The amount has been refunded to your account since June 3rd. You might...

received the amount within 3-20 working days (depend on your bank regulation) and if you still encounter an issue, please feel free to contact our Payment & Refund team here:[redacted]
 
Thanks,
AliExpress Customer Service

Dear customer,
Thank you for contacting AliExpress. 
We have contacted our team about the status of your case and based on their explanation that you have not provided any evidence such as video or photo about the product that you have received on the dispute system. We have also suggested...

you to return the product in order to receive a full refund, but you rejected. Therefore, your dispute is unsuccessful and your request is rejected.
Feel free to contact us if you have any questions.
Respectfully,
AliExpress Customer Service Team

Complaint: [redacted]I am rejecting this response because:
When I used the grinder for the first time it overheated and smelled bad, so I contacted AliExpress Customer Service who sent my message to the seller. The Seller said it normal symptom and it is safe to use. That time there was no way to provide an evidence to proof the overheating or the bad smell!! So the customer service considered my reasons as invalid reasons, and they offered me to return it at my own expense in order to get a full refund, and of course I rejected to pay for the international shipping to return a defective grinder, so they closed my dispute with $0 refund. As I had nothing to do, I decided to use it for another time based on the seller statement, when it suddenly stopped, and it didn't start up anymore. I opened an appeal with Aliexpress customer service about that,and I provided them with a vedio that show how it doesn't start up anymore, however they rejected my appeal. So I decided to file this issue to the Revdex.com.
 
Please see the attachments that support every single step I mentioned on my above statement, and one of them is a video that I'm not sure if it would be allowed to attach.
 
Thank you for your help
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I finally recieved refund but it was for about half of the disputed price,  The refund I recieved was in the amount of $100 dollars and $3.00 totaling $103.  The amount that was being disputed is $200.45 what happened to the other $97.45? And as far as raising a dispute within 15 days, as mentioned before, your website was not allowing me to do so, In other words when I would click on the link that says ("open a dispute"), nothing would happen, the link did not work. So please explain to me how I could open a dispute when the link is not working, In addition there is no phone number on your website for me to call and dispute? Please also explain what does experience compensation mean? I do not know what that means. This was not a pleasant experience, that seller should be banned from selling on your website he is false advertising, which is illegal. I did not recieve what I paid for, and this is wrong. Please put yourself in my shoes, and ask yourself how you would feel, if you didn't get what you paid for?Sincerely,[redacted]

Hi Revdex.com Team,
 
we have looked onto this issue and as per checked in our system, we have performed compensation $20to replaced the refund as seller promised. The compensation was created on June 21th 2016.
 
Thanks,
AliExpress Specialist Team

Dear Customer, if you are referring to order [redacted]. Based on order information the dispute has been closed on your favor. The amount has been refunded on 2017/3/26. Please be informed that refund process will take 3-20 working days. If this is not the correct order, please provide the...

correct one. Thanks, AliExpress Customer Service

Dear customer,Thank you for contacting AliExpress.We have checked your order status again, as result all the refunds have been processed since 25 August 2017. Please be informed that your refund might takes 3-20 working days (depend on your local bank regulation). Feel free to contact us if you...

have any questions.Respectfully,AliExpress Customer Service Team

Dear customer,
 
Good day!
We have contacted our team about the status of your case again for final decision and we are regret to inform you that your request of refund has been rejected. First of all, you have not provided any evidence about the product that you have received on the dispute system, we see that you have also made a number of disputes without providing evidences as well.
On the other hand, we have also suggested you to return the product in order to receive a full refund, but you have rejected it. Since item being heated up is a subjective feeling, we cannot confirm if it is a quality problem, therefore, it will require the buyer to bear the return shipping. 
Feel free to contact us if you have any questions.
 
Respectfully,
AliExpress Customer Service Team

Complaint: [redacted]I am rejecting this response because: I tried several times to communicate with your business via your suggested email, and never recieved a response back to any of my emailsSincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: WHAT CAN I DO WITH A COUPON FROM A WEBSITE I HAVE NO INTENTION OF EVER BUYING FROM AGAIN?Sincerely,[redacted]

Dear Customer,
We have reviewed your case and unfortunately we are unable to assist your inquiry. We take that buyer did not obligate the agreement, therefore there is no further action can be taken. You can contact the seller is seller still willing to assist the refund for return solution. Once both sides can reach another agreement, please feel free to contact our online service team.
Thanks,
AliExpress Customer Service

Dear Customer,
We understand that you ahev an issue with the product that you have purchased on our platform. After careful investigation, we did not see any dispute has been opened under your order and no communication record about the product issue. Please be informed that AliExpress only a...

platform and we did not hold any product. So, if you encounter any issue, our platform designed dispute to protect yoru payment.
Further, you have applied chargeback for this order. In this case, the dispute now being hande by your bank also with amount. If you would like to expedite the process, please contact your respective bank or our chargeback team here: [redacted]
Hope above information has answered your inquiry.
AliExpress Customer Service

Dear customer, Thank you for contacting us.
We have contacted our team about the status of your case and based on their explanation that you have not provided valid evidences about the product that you have received. We have sent you emails to request extra evidences for further process but...

until now the team did not hear back from you. Therefore, your request of refund has been rejected.Feel free to contact us if you have any questions.Respectfully,AliExpress Customer Service Team

Dear Customer,
We are regret that you encountered unhappy experience on our platform. We have checked your order and dispute record, in result we accepted your claim. We have raised a compensation on your behalf. Please be informed, the refund process might takes 3-20 working days (depend on your...

local bank regulations). 
Thanks,
AliExpress Service Team