AliExpress

Alibaba's Trade Assurance is a jokeAlibaba does not honor the terms to me against the supplier EVEN AFTER I provided multiple picture and video evidenceI am losing $5,dollars on this orderNever buy from Alibaba

Buyingredients sneakers online try to contact sellers and seller never responded to any emails I try to contact seller for refund never no contact from sellerI contacted aliexpress but I was told I have to wait for seller but tried again to contact seller but never got response I look on sellers website and seller has no products listed like it was taken down

On 12/04/I bought the drone Mavic Pro Platinum at auction *** for $for a Christmas gift, but the item was not delivered to me
When I noticed that the tracking number indicates the delivery, I immediately contacted the seller, he confirmed that the delivery took place and he sent me again *** tracking # ***
After thoroughly checking the tracking, I noticed that the receipt of the package was signed by a person named ***, but in my home does not have a person with that nameI have two daughters, but the name indicates the male nameIn addition, on the day of delivery, on 12/17/(Sunday) there was no one at home because the whole my family was on Christmas shopping
I also checked the recordings from my security cameras on the building and on that day there was no one with the delivery of the packageI can not present the recordings because too much time has elapsed since the complaint was opened and I did not know that the complaint process was

Counterfeit, low-quality goods, and shady business practices by nearly all their sellersOnly shop here if you're looking for items with no quality control that fall apart or don't work altogetherThen, when you try to return them for your money back, customer service berates you and says you're lyingThen they flood reviews sites like this with fake, nonsensical positive reviews so they look goodAbsolute fraudulent, horrible place to shop

Initial Business Response /* (1000, 7, 2015/08/16) */
Hi, Revdex.com
This is *** from Alipay Service TeamI am sorry to hear that *** were deducted two times for one itemAlipay provides an escrow service, in which consumers can verify whether they are happy with goods they have bought before
releasing money to the sellerNormally, the incorrect payment does not happen and if *** was charged for more than one time, we will process the extra payment as refund
Please be assured that we will try out best to assist ***However, for this issue, please note that our service team needs order number on Alibaba shopping platform to check payment detailsPlease click this online service link: https://icshall.alipay.com/hall/index.htm and there is an online service button at the bottom of the pageIn addition, please note that I have sent an email to ***'s niu***@hotmail.com to follow this caseOur customer service will provide the quick and best service to ***
Sorry again for the double payments issueI sincerely hope the above information can help ***
Best Regards,
***
Alipay Service Team
Initial Consumer Rebuttal /* (3000, 9, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for your help I been trying for almost a year to resolve the matter, I spend hours with the representative with the
***
8-18-
Sent via email from consumer:
*** ***
Hi Ms***:
No the issue is the same they not refund the money and they never sent to pick up the dress
*** ***

Ordered a specific jersey through their websiteThe shipping was extremely long (but billing was not), but my complaint is it was the wrong itemSo I entered a dispute thinking I can get an exchange or refundI was asked to upload evidence which I did, I uploaded a picture of the product showing it was incorrect and then the order stating what I wantedApparently the third party that sold the jersey said that was not their picture - reallySo we went back and forth and ultimately they denied any recovery for meDO NOT ORDER from the fraudulent site

I ordered sets of hummingbird solar mobiles for which Alibaba was paid $on April The company never sent me an acknowledgement of the payment nor of the order I sent them an email and was told the the order has been shipped and that it should arrive by May If it does not, then I can issue a complaint to the shipper That sounds extremely suspicious to me There is another Chinese company, zapals, from which I have also ordered recently and they are pulling the same gambit I am very disappointed that I dealt with another Chinese company after having been swindled by Chinese dress companies whose products are totally unlike the ones advertised This is it, I shall never deal with the Chinese swindlers again

Worst Service, Worst Website, Worst Sellers EVER!
They will only care about your money
They will send you the wrong item to get rid of their inferior products
Bottomline! Never waste your money on an almost-scam website

Buyer be aware, this company sells goods and services that are not what they say they are and when disputing they go with the seller and close the case
Items are not what they say they are, you will lose your money!

On 3/5/18, I placed an order with a seller on the Aliexpress website, for an item that cost $Within an hour, I cancelled the orderMore than hours later, my cancellation request was rejectedOn 3/6/18, the order at the FedEx location to be shippedThe package was never received, nor was a refund givenI filed a dispute on the AliExpress site, but have not had any luck in a refundThe buyers tracking info shows the item was left at the front door of the address submittedIf the item had been stolen off of the porch, it should never been shipped in the first place, as I had cancelled the order right away

Shipped product does not work, dispute resolving procedure seems to be a scam!

Dear Customer,
We are deeply sorry for the unhappy experienced you have encountered on our platformAs we are not able to track the mails with the two USPS tracking numbers you provided, thus, we require other proofs of your return mails as to process your case
AliExpress Customer Service

Dear customer, Thank you for contacting AliExpress.Requiring customers to prove identity is in our existing process of appealingWe need to confirm that the account is safe and avoid unauthorized use of the account and fraudulent use of the customer's own informationWe guarantee that patient
data is kept completely private and secure, you don't have to worry.Feel free to contact us if you have any questions.Respectfully,AliExpress Customer Service Team

Order No: *** Order time & date 02:MayI ordered Bluetooth transmitters for $The seller sent me two receiversAliexpress will not give a full refund for sellers mistake or pay for return shipping

Dear Customer,
We have rechecked your account and we are unable to allocate any order under your accountPlease contact your bank to clarify the payment that has been chargedHope this suggestion will help you to solve your issue
Thanks,
AliExpress Customer Service

I ordered humidifiers on 1-23-from Aliexpress in the amount of $I receieved one unit on 2-10-i contacted the seller *** *** an was told on 2-the others were being senti still have not recieved any unitsupon doing an online chat with csutomer service they stated they would look into teh matter and get me a refund within a few daysit is now March 10,I have not recievd any additional units nor a refund on my credit card

I just want my money back because the ink don't work it made a mass all over you and ever were the case no is I just need for you to refund me$back that you took and want give backProduct_Or_Service: Kodack Order_Number: ***

I have made several orders over the past yearrecently I made numerous orders thru their phone app and I noticed that they changed my shipping address and had an expired credit card on fileI completed the orders, corrected the shipping address and updated the payment informationA few days later I received the confirmation that my order went thru and payment was madeI then noticed that they defaulted the delivery address back to the incorrect addressI contacted customer service and they informed me they would correct the addressI waited another days and noticed the delivery was still incorrectI again contacted customer service and the individual sellersI was told by customer service that they could contact the delivery company and correct the addresswaited yet again and nothingCustomer service then told me to create a disbutePer Aliexpress rules you have to wait days post delivery to create a disputeI waited and complete a disbute for each and every one of the items I orderedFor each order they asked me for an explanation of my disbuteI explained that my items were sent to the wrong addressTheir response was, the items were sent to the addressAgain I explained that the address was incorrect and I attempted to correct it numerous timesThis TEDIOUS process went back and forth over a month and the end resulteach of my disputers were denied because they said the items were delivered

AliExpress is the most misleading company out there.I had a lot of items never got and I was never refunded the moneyAlmost *5% of the items you see in their portal are fakeI got a lot of items absolutely different than the picture, a lot of them damaged from the factory that they are not able to sell locallyFrom the electrical supply, nothing works more than one monthIs a woeful companyOrder ID: ***-Never arrived and no refund
Order ID: *** -Never arrived and no refund
Order ID: ***-Never arrive, refunded with the dispute
Order ID: ***-Never arrived, no refundOrder ID: ***-Never arrived, no refundOrder ID: ***-Never arrive, no refundOrder ID: ***-Never arrive no refundOrder ID: ***-Arrived different item than one I ordered
Order ID: ***- I was charged for the canceled orderOrder ID: ***-Arrived different item than the one I orderedOrder ID: ***-Arrived nonfunctional,no refundOrder ID: ***- Arrived nonfunctional
Order ID: ***-It was sent damaged from the factory
Order ID: ***-Arrived different item than one I ordered
Order ID: 9***-Arrived different item I ordered and nonfunctional, I sent the item back,seller lie that parcel was not found and $36* never refund And more items with defectsNAW THINK IF IT'S WORTH TO WORK WITH SUCH A WOEFUL COMPANY

I placed an order to purchase a hair from your sute; however they were I'm unable to fulfil my request after about two days they told me thatI kindly asked for a refund immediately and they havebtold me I have to request a refund in which I didNow they told me if it hasn't refunded within a week I should contact you guysI just need my money back because I haven't received no order from you guys I need my money ASAP to go ahead to another site to do businessI hate this site and I would not recommend or purchase feom this site ever