AliExpress

Dear customer, Good day!
We are regret to inform you that your request of refund has been rejected since there was no dispute record nor proof of dispute attempting. Therefore we only provided experience compensation for you with hope that for your next purchase you would like to monitor and use dispute procedure to protect your purchase.
Thank you for your time!Respectfully,AliExpress Customer Service Team

Based on the order information on our system, Based on order information the dispute has been closed on your favor and the amount has been refunded to customer since 2017/2/13. Please contact your respective bank for further information. Thanks, AliExpress Customer Service

Dear Customer,
 
With regards to yoru complaint, we checked that your dispute case was closed due to evidence unable to support your claim. The dispute team unable to identify the issue of voice quality and WIFI problem via picture. The dispute has requested video for this claim but they did...

not received your response. We regret to inform you that your claim unabe be supported.
 
Your kind understanding is highly appreciated.
AliExpress Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Customer,
Understand your inquiry, we will ask the refund team to contact you directly and we may continue the solution via email. We hope that you can soft close this case with satisfaction, and if you still not happy with the service you can always raise your issue again.
 
Thanks,
AliExpress Customer Service

Dear customer,Thank you for contacting AliExpress.We have checked your order status again, as result refund has been processed. Please be informed that your refund might takes 3-20 working days (depend on your local bank regulation). Feel free to contact us if you have any...

questions.Respectfully,AliExpress Customer Service Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like the company to process the refund immediately as I've been going through this process for over three months and they have been disputing the amount owed and still did not process a refund. I just want to resolve this matter. I will no longer use this company. Thank you. Please refund my credit card. Sincerely, [redacted]

Dear customer,
Thank you for contacting us.
Based on the seller's measurement information, it has already shown the hair length. As their return policy, seller will only bear the shipping cost when they ship the wrong items or it has quality problem. 
As well, seller did not agree to pay for the return shipping fee nor the refund amount according to your previous conservation with seller. Therefore, you will be receiving partial refund, US$50.
We appreciate for your understanding. And we highly recommend you to open a dispute to receive better protection on yourself and your products next time.
Let us know if you have other questions.
 
Respectfully,AliExpress Customer Service Team
 
Best,
AliExpress Customer Service Team

Dear Customer,
We have checked your case along with your communication history. Once costumer decided to return the product and seller agreed to that, the return address will be displayed on your dispute page.As per checked, the seller address was available under your dispute page (go to your...

account-click my order-search the order-click dispute). Since you did not return the product on time, the dispute team has released the amount to seller. Further, with regards to harassment issue, please provide the evidence of converstion between you and seller. Once we have the valid evidence, we will report this to our relevant team for further action.
Thanks,
AliExpress Customer Service

Complaint: [redacted]I am rejecting this response because:  Clearly you feel that since your automated system has changed the status of the return case to closed that you are justified in your behavior.  However as a realistic critically thinking human being, I am still reporting that I was never refunded for the return shipping amount on a damaged item that is not as described.  Your denial to claim responsibility for these charges is testimony to your unethical business practices.  If the seller agreed to cover return shipping in the details of the return request, I do not understand how you could still regard this matter as being resolved because as a result I lost the return shipping expenses on this purchase.  Please understand that it is improper and unethical to ignore certain parts of a return agreement after they have been agreed upon.  It is also improper and unethical to justify this based on the fact that your automated system does not support such details and/or stipulations included along with the return request. 
Sincerely,[redacted]

Dear customer,Thank you for contacting AliExpress.Under the current policy, buyers can only cancel the order with the agreement of sellers. We noticed that you requested to cancel the order on Aug16, but the seller refused the order cancel on Aug21. Therefore, the seller delivered the item on Aug24...

and that’s why you are charged.On the other hand, we cannot find the record of your conversation with our customer service on our service center, do you mind to provide the screenshots of the conversation in order to have further investigation? Feel free to contact us if you have any questions.Respectfully,AliExpress Customer Service Team

Dear customer, Good day!We have contacted our team about the status of your case again for final decision and we are regret to inform you that your request of refund has been rejected since there was no dispute record nor proof of dispute attempting. Therefore we only provided experience compensation for you with hope that for your next purchase you would like to monitor and use dispute procedure to protect your purchase.
Thank you for your time!Respectfully,AliExpress Customer Service Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

As mentioned before, I was unable to open a dispute because the ("dispute link") on your website did not work, so please explain how am I supposed to open this dispute if so called dispute link does not work????????? in addition, experience compensation? this was a horrible experience, you really expect me to return and buy from your website again after getting cheated by one of your sellers, and in the manner in which you the ("Customer Service") is handling my complaint?
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: This company is a fraud!!Sincerely,[redacted]

Dear Customer,
As we informed previously that the amount has been refunded to your account accordingly since 19 June 2016, if you still did not received this amount we highly recommend you to contact your respective bank and provide official statement that your balance not yet received. After we will contact related bank and reconfirm the situation.
 
Thanks,
AliExpress Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Customer,
We regret that you encountered this situation, after checking all the information under your order; we found that you have provided incorrect address to seller. Please be informed that only buyer has access to choose the delivery address. What we can do for you is to contact seller...

on our behalf, request them to assist you if they can re-call the package. However, we cant control the final result of your order.
Your kind understanding is highly appreciated.
AliExpress Customer Service

Dear customer,
Thank you for contacting us. 
We have received your case and contacted the seller, the seller agreed to refund full amount. Therefore, we suggest you to directly contact the seller or open a dispute in order to get your refund.
Feel free to contact us again if you...

have any questions.
Best,AliExpress Customer Service Team

Dear Customer,
The product was delivered under AliExpress Standard Shipping Method, you may contact your local post office about your package or simply check with your seller. 
Thanks,
AliExpress Customer Service