AliExpress

I ordered items from Ali Express on July 8th worth $The money successfully left my account the same day I placed the order, however, I still noticed that the items were still in my account--these items are supposed to be in my order historyI contact the seller and they tell me that they cannot find my tracking number and I figured they cannot find it because it is still showing in my cart

Impossible to reach customer serviceSeller led me on a wild goose chase until I was no longer able to open disputeNo way to reach anyone afterCrazy! Thought I was being nice trying to work it out with the sellerDo not do that on this siteFight back right away or you lose!!!!

I placed an order on August 16, with aliexpress and I cancelled the orderI contacted customer service and they said they would send me an email with the information necessary being that I never received itToday I contacted them again because I never received an email and a customer service employee asked me to screenshot my inbox so that they can see that I did not receive an email from them instead of just sending me the emailThis is a violation or privacy and stealing because they charged my card

Ordering on AliExpress is a gamble and should be treated as suchAli is simply a platform for various sellers and manufacturers based in China to sell their goodsSome are good, and some are bad - you can score an awesome deal on a well-made item, or receive a piece of crap that's uselessI shop on Ali all the time and know the common pitfallsHere they are:
1) Never order something you think you might have to returnYou will have to pay return shipping, and shipping costs from US to China are outrageousWhen ordering from Ali, ask yourself 'am I ok with having this item be a dud and throwing it out'? If not, don't order2) Don't order things you need to receive quicklySome items got to me in weeks, some took over months to arrive3) Read reviews and look at pictures! They are very helpfulDon't trust reviews that are just 'stars' with no explanationI have ordered clothing, jewelry, paper goods, electronics, and home goods from AliOverall, I'd say 40% was awesome, 30% was ok, 20% was fairly bad, and the remaining 10% unusableI never spend over $on an item there, and most of my purchases were under $3, so it's worth it for me

Dear customer,Thank you for your opinion.As one of largest online marketplace corporations, we're confident in our security system and we guarantee that customer data is kept completely privateRequiring customers to prove identity is one of the ways to protect AliExpress and users, therefore, we are afraid there is no solution can be provided if you are not able to provide identity. Thank you for your time!Respectfully,AliExpress Customer Service Team

Fake Tracking is provided, no item received and no refund, Beware of the fraud SellerI just lost $for using AliExpress.com

I purchased a dresswhen they dress arrived it did not fit and did not meet the measurements as orderedAlibaba Group (Ali Express) told me to work it out with the sellerafter months of emails, me chatting with CS with Ali Express ( you can not call them) put in disputeSeller agreed for me to send the dress back and they would refund my moneythe Seller refused the dress because of taxesthey refused it and would not agree to refund my moneyi raised the dispute to urgentAli Express opened the case and in turn after the wait period they released my funds to the Seller and told me sorry that it worked out the way it didI lost my money and do not have the dressDO NOT USE THIS COMPANY FOR ANY REASON

Dear Customer,
After careful investigation, we encounter that seller has released the refund accordingly since June 2ndSince the payment has been completed, we will mark this case as resolvedIf you have other concern, please contact our online customer service team
Thanks,
AliExpress Service Team

Ordered bush hat on August Order Number: ***Product deliveredFirst time I washed the product it started unravelingSecond time got even worseI wrote to supplier with photoSupplier promised to send replacementIt is now November and I have still not received replacementHave had many interactions with vendor and vendor keeps telling me that replacement has been shipped and on asking for me to be patientThis has been going on for way to long nowI get excuse after excuse after excuseI need replacementI have received a tracking number, but the tracking website shows that package can not be found

We placed an order on *** *** website The order was duplicated and we are being charged twice I have tried all means to contact *** *** to get this resolved and no one has returned my calls, answered my messages or emails

Aliexpress is an online marketplace for international vendorsI made a purchase through their site with a vendor for a clothing item that was sent to me in a different size not even close to what was ordered per description and requestAliexpress fronts that they protect buyers but they do notI attempted a refund or correction through their complaint process and was flatly denied by the seller and AliexpressAliexpress allows rogue online businesses to misrepresent and rip off customers

Bought stuff on aliexpress credit card was charged and orders canceledI went through the hoops of verifying accountThey ask for to much personal info including ss#I spoke to three different associate no help whats so ever,

I bought wrist activity watches one red and one green band from TRO-ZUM Store on aliexpress, I received a very small box with red watch and big smelly packing paper in the box , no green watch, however on the shipping label of the box it says wrist watch, so I reported and inquired about the green watch, according to seller they mailed watches and refused to send me a green watch which they didn't send or refund me my money, no invoice also, very bad customer service, their way of dispute is very complicated, its a scami would NOT recommend buying from TRO-ZUM Store as they think they do not make any mistakes, they do not even deserve any star highly frustrated and negative experience

I ordered Hair extensions or bundles from a company through Aliexpress called "MaxineHair Store" on March 21stThe seller, by the name of " *** *" contacted me with the tracking numberMy order came as of March 23rdThe bundles had a lot of breakage to the welts or damage to the hairAlmost as if someone had sent me reused hairI've reached out to the seller through aliexpress, they apologizedAdvised me to send the hair back to an address and they would send me a return label and pay the feesI followed directions, went to the UPS store, They gave me an incorrect address, nor did they pay any fees, returning label etcI am displeased with their serviceI have reached out to customer service, but they don't have a numberJust a live chat where a person basically repeats what I just said

I placed an order on AliExpress on March 16th for a Men's Dashiki T-shirtThe contact person sent me a message stating "Can you cancel the order and place again, because I can not capture the details of this order, our warehouse can not send the t-shirt, you need cancel the order choosing the reason" others "then I will make a new link for you to pay." I cancelled the order and requested a refund for my orderI never received a refund for my order

This company allows sellers to take advantage of their customersI purchased something from a seller with a promised day arrival window (from China)That was November 23rd, It is now January 16th, and the site still refuses to close the dispute

AliExpress sold me a product and shipped a different (broken) product

Product arrived in broken conditionThe package was wrecked and the product had a broken screenI started a dispute requesting a full refundLots of pictures were submitted and Aliexpress marked them as invalid and granted zero dollars in refundThe seller immediately agreed with the decision and I was left with a broken productThe entire procedure spanned well over a monthWill never make another purchase here again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Aliexpress is involved with Intellectual Property Theft big timeThey have a Report Item section, but it is impossible to use because they require a copyright registration numberThe US Copyright Act does not require registration, just proof of ownershipIf you are an artist, Aliexpress probably is using your artwork illegallyLook it up on their site