AliExpress

I placed an order on 12/7/(order # ***) with Sani Fur Flagship Store for a mens leather coatI paid $The seller (Elaine Qin) contacted me via email and asked me to confirm the measurements needed for the coatI gave her the measurements and she said that the coat I ordered would not be large enoughShe asked me if I wanted to order a different coat and I said NOI asked her for a refundInstead she posted a fake tracking number (that was invalid) and filed the order as "finished"I never received a coat, a refund, or a responseI have been communicating with Aliexpress for months and they keep saying that my refund will be processed in business daysNow it's MayMonths have gone by and nothing has happenedAliexpress claims to have buyer protection but they have done nothing even though they acknowledged that the tracking number was invalidAliexpress has allowed this seller to totally ripped me off

Fake SiteDo Not!!! , I repeat do not go to this websiteThis site is full of nonsense and if you are smart buy from a company that is not online or overseasI have tried to create/login into this site to purchase hair with three different emails and each time failI hit reset/forgot password link, all it does is loads continuallyThis is not an authentic site and I would not dare spend my money on this site, not to mention they sent me an email saying my order was not complete but when I hit reply to seller it prompts me to sign on only that does not workThis company is dog poopStay away from this siteI wish I could give it a zero but would have to sufficeit makes no sense to spend an hour trying to make a purchase in the browser that is supposedly secure and made easyThank goodness my card is the kind that will not accept any transactions if the funds are not availableCASH OUT QUICKLY..by the way, the rating I posted earlier, seems like it was deleted

I bought wrist activity watches one red and one green band from TRO-ZUM Store on aliexpress, I received a very small box with red watch and big smelly packing paper in the box , no green watch, however on the shipping label of the box it says wrist watch, so I reported and inquired about the green watch, according to seller they mailed watches and refused to send me a green watch which they didn't send or refund me my money, no invoice also, very bad customer service, their way of dispute is very complicated, its a scami would NOT recommend buying from TRO-ZUM Store as they think they do not make any mistakes, they do not even deserve any star highly frustrated and negative experience

Ordering on AliExpress is a gamble and should be treated as suchAli is simply a platform for various sellers and manufacturers based in China to sell their goodsSome are good, and some are bad - you can score an awesome deal on a well-made item, or receive a piece of crap that's uselessI shop on Ali all the time and know the common pitfallsHere they are:
1) Never order something you think you might have to returnYou will have to pay return shipping, and shipping costs from US to China are outrageousWhen ordering from Ali, ask yourself 'am I ok with having this item be a dud and throwing it out'? If not, don't order2) Don't order things you need to receive quicklySome items got to me in weeks, some took over months to arrive3) Read reviews and look at pictures! They are very helpfulDon't trust reviews that are just 'stars' with no explanationI have ordered clothing, jewelry, paper goods, electronics, and home goods from AliOverall, I'd say 40% was awesome, 30% was ok, 20% was fairly bad, and the remaining 10% unusableI never spend over $on an item there, and most of my purchases were under $3, so it's worth it for me

I placed an order on AliExpress on March 16th for a Men's Dashiki T-shirtThe contact person sent me a message stating "Can you cancel the order and place again, because I can not capture the details of this order, our warehouse can not send the t-shirt, you need cancel the order choosing the reason" others "then I will make a new link for you to pay." I cancelled the order and requested a refund for my orderI never received a refund for my order

Dear Customer,
After careful investigation, we encounter that seller has released the refund accordingly since June 2ndSince the payment has been completed, we will mark this case as resolvedIf you have other concern, please contact our online customer service team
Thanks,
AliExpress Service Team

I ordered Hair extensions or bundles from a company through Aliexpress called "MaxineHair Store" on March 21stThe seller, by the name of " *** *" contacted me with the tracking numberMy order came as of March 23rdThe bundles had a lot of breakage to the welts or damage to the hairAlmost as if someone had sent me reused hairI've reached out to the seller through aliexpress, they apologizedAdvised me to send the hair back to an address and they would send me a return label and pay the feesI followed directions, went to the UPS store, They gave me an incorrect address, nor did they pay any fees, returning label etcI am displeased with their serviceI have reached out to customer service, but they don't have a numberJust a live chat where a person basically repeats what I just said

Aliexpress is an online marketplace for international vendorsI made a purchase through their site with a vendor for a clothing item that was sent to me in a different size not even close to what was ordered per description and requestAliexpress fronts that they protect buyers but they do notI attempted a refund or correction through their complaint process and was flatly denied by the seller and AliexpressAliexpress allows rogue online businesses to misrepresent and rip off customers

I purchased a dresswhen they dress arrived it did not fit and did not meet the measurements as orderedAlibaba Group (Ali Express) told me to work it out with the sellerafter months of emails, me chatting with CS with Ali Express ( you can not call them) put in disputeSeller agreed for me to send the dress back and they would refund my moneythe Seller refused the dress because of taxesthey refused it and would not agree to refund my moneyi raised the dispute to urgentAli Express opened the case and in turn after the wait period they released my funds to the Seller and told me sorry that it worked out the way it didI lost my money and do not have the dressDO NOT USE THIS COMPANY FOR ANY REASON

Ordered bush hat on August Order Number: ***Product deliveredFirst time I washed the product it started unravelingSecond time got even worseI wrote to supplier with photoSupplier promised to send replacementIt is now November and I have still not received replacementHave had many interactions with vendor and vendor keeps telling me that replacement has been shipped and on asking for me to be patientThis has been going on for way to long nowI get excuse after excuse after excuseI need replacementI have received a tracking number, but the tracking website shows that package can not be found

Dear customer,Thank you for your opinion.As one of largest online marketplace corporations, we're confident in our security system and we guarantee that customer data is kept completely privateRequiring customers to prove identity is one of the ways to protect AliExpress and users, therefore, we are afraid there is no solution can be provided if you are not able to provide identity. Thank you for your time!Respectfully,AliExpress Customer Service Team

This company allows sellers to take advantage of their customersI purchased something from a seller with a promised day arrival window (from China)That was November 23rd, It is now January 16th, and the site still refuses to close the dispute

I placed an order on August 16, with aliexpress and I cancelled the orderI contacted customer service and they said they would send me an email with the information necessary being that I never received itToday I contacted them again because I never received an email and a customer service employee asked me to screenshot my inbox so that they can see that I did not receive an email from them instead of just sending me the emailThis is a violation or privacy and stealing because they charged my card

AliExpress sold me a product and shipped a different (broken) product

Fake Tracking is provided, no item received and no refund, Beware of the fraud SellerI just lost $for using AliExpress.com

Bought stuff on aliexpress credit card was charged and orders canceledI went through the hoops of verifying accountThey ask for to much personal info including ss#I spoke to three different associate no help whats so ever,

We placed an order on *** *** website The order was duplicated and we are being charged twice I have tried all means to contact *** *** to get this resolved and no one has returned my calls, answered my messages or emails

Order *** I ordered GPS MountsThey sent a box of decalsI have escalated this to AliExpress support weeks agoVia chat, they indicated a refund was issued on June No refund has been received as promisedTheir dispute process has not helpedI have placed hundreds of orders with this company and never had an issue such as thisIt is disappointing that I need to go to the Revdex.com for resolution

Complaint: ***I am rejecting this response because: I did not mention about the dispute link not working to seller simply because the seller stopped responding back to me, and seller does not have an address or phone number listed anywhere on your website,, your company aliexpress also did not respond to my complaint of the dispute link not working and you also do not have a phone number to call for disputes, I did reach out to you guys via email and never recieved a response in regards to this matter, I had no choice in this matter, and that's why we are now here at the Revdex.com customer complaint resolutionI submitted sufficient proof that I did not recieve what I paid for, why wont you just please give me the remaining money you own me? in addition you should really ban that seller from selling on your website, he or she is falsely advertising products and cheating customers using your sellers platform ("aliexpress").Sincerely,*** ***

Product arrived in broken conditionThe package was wrecked and the product had a broken screenI started a dispute requesting a full refundLots of pictures were submitted and Aliexpress marked them as invalid and granted zero dollars in refundThe seller immediately agreed with the decision and I was left with a broken productThe entire procedure spanned well over a monthWill never make another purchase here again