AliExpress

Aliexpress is involved with Intellectual Property Theft big timeThey have a Report Item section, but it is impossible to use because they require a copyright registration numberThe US Copyright Act does not require registration, just proof of ownershipIf you are an artist, Aliexpress probably is using your artwork illegallyLook it up on their site

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I ordered a volt 30ah lithium bike battery and instead recieved a volt 13ah batterythere is a price difference between the two I paid $when the battery I received is priced at $that's an extra $difference which I should be refunded

I ordered some merchandise on Nov20th & 25th, It was 9-days delivery guaranteed I purchased different items through ***, but these merchandises came from various vendors I was not given any delivery information there were messages " Tracking information is temporarily unavailable." or "Tracking information is available within 5-days", but it was never ever available to me I have contacted four vendors number of times, but they were not able to give me sufficient answers Now, I am disputing these vendors, but I have not been able to get full refund or any refund at all I am at wits end, as I have been trying to resolve this since Dec6th

After years they want a copy of my driver's license and a picture of my credit card for "account verification" why? so they can charge stuff to my card? no thanks

On 05-17-I received the coffee grinder that I ordered through AliExpressThe grinder was broken when it is delivered, so I opened a return case, that was refused, then I opened a dispute and I sent them a video recording that showed how the grinder was not functionalSince then their customer service keep wasting my time and lying on me

Complaint: ***I am rejecting this response because:
it kicks the can down the road, but doesn't address the fraudulent advertisement resulting in a product sent to me that I can't useSeeking full refundWilling to return product for full refund if fraudulent seller pays the return shipping cost back to china. Sincerely,*** ***

January 18,2017*** *** *** *** ** *** ** *** *** *** This is in regards to a purchase I tried to make with All Products Stores from ChinaOn November 11,2016, I contacted the store in regards to the purchase of HatchimalsThe person who responded to me was *** ***He told me the minimum order was 100@ $20,eachI explained I was unable to afford thatThese were being bought out of my pocket for needy children for a Christmas presentOn November 12th he agreed to the units @ $20.00= $I was told I need to make a bank transfer in order to get shipping confirmationThis is the first and last time doing thisOn November 13th told him I was waiting for invoice from him so I had something to present for the transferHe sent me his bank information needed for the moneyAgain told me I needed to send the money to get the confirmation of orderSo I contacted my credit card company and took a cash advance and then went to World R

These people are thievesThey do not ship you anythingTwice now I foolishly ordered something from themNEITHER TIME DID I GET A THINGI AM GOING TO REVERSE THE CHARGES ON TUESDAY BECAUSE I KNOW THAT THEY ARE NOT ANSWERING ME, NOR DID THEY SEND ME ANYTHING

I submitted a dispute because the seller stopped responding to my order issueI originally thought an item was missing and had that clarifiedImmediately following I noticed that the costume was defective(the costume had right hands and the fingers were sewn so tight that fingers could not fit)I tried notifying the seller since returns are available and asked for thatThe seller did not respond so I filed a disputeAliExpress said I did not provided enough evidence, so I appealed that claim and provided an up close photo of the defectThe appeal was found in favor of the seller and no return/refund allowedI provided the additional evidence requested and now they are refusing to helpAliExpress told me that it was my problem now, not theirs, and that I was screwed(as the customer service rep said)

Someone used my email to create an account with these scammersThey will not allow me to close the account, even after an hour of "help" from customer supportI am now feeling the need to close my bank accounts and email because they will do nothing to prevent this fraud

Complaint: ***I am rejecting this response because: Aliexpress did not answer my question about who they used as a shipperThey refuse to tell me who they shipped with (USPS, FedEX, UPS, etc.?)Without knowing who the shipper is it is impossible to know where to look for the packageThey have now instructed me to contact their representative to learn who the shipper isBut AliExpress themselves cannot get their representative to respond to my request (they cc'd me on two emails to the representative - neither has been answered; after two weeks, I sent a third email that was also unanswered). Sincerely,*** ***

AliExpress is okay until you need a refundA seller provided me with the wrong shipping option with a fake tracking numberWhen I requested a refund for the shipping cost, they offered to refund through PayPal, which is not an authorized method of paymentMany buyers have detailed experiences in which the seller "refunds" them through PayPal by depositing it via "goods and services" and then takes the money back by filing a "item not received" claimSo I told the seller that I wanted a refund the same way I paidThey didn't answer so I opened a disputeAliExpress did not have the appropriate options available for me to categorize my disputeOnly AFTER my dispute was rejected, suddenly the appropriate category "Shipping not as described" appearedI changed my dispute category, added all of the evidence, gave a description** refused to look at it and offered me NOTHINGThe seller provided NO evidence, did not dispute the claim at all, and didn't even answer my final messageAliExpress does not care about its customers, only their moneyWhile eBay usually sides with the buyer, ** chooses to side with the seller because it's too much trouble for them to tell the seller to offer a refundIf every seller is insisting on offering refunds through PayPal, ** needs to start allowing PayPal as a payment option

This company opened up an account with my email address which now sends me ads in SpanishI didn't open it and informed them of this but constantly get emails and now random calls from California

The website (***) tricks people to download their app by saying "Go to our app to receive US $off orders over $5"After I did what they told, I was not offer a $couponThe customer service told me that the coupon was "first come first serve" and I was not "entitled to it"
The website also tricks people to provide their phone numbers by saying that the customers account have "account irregularity issues and need to verify the phone number

this complaint is also in conjunction with assigned case # ***, with *** ***beginning of march 2017, I went to the AliExpress subcontracted *** *** & ordered wedding dress for my july weddingthe order #*** beginning of march 2017, I went to the AliExpress subcontracted *** *** & ordered wedding dress for my july weddingprocess the order #***Sexy lace satin beaded long sleeve boat neck dress I paid $for a non customized dress, size right from there., the seller, *** ***, started sending me conflicting to insulting messages from my online order account asking for more monies, to make the dressI advised on numerous occasions that I will not be sending more monies, notified the customer service department thru aliexpress to be advised that I have to go thru the dispute process and that my monies will be securedstill no dressthe first tracking number she provided to me was DHL *** date sent *** 19:there is n

This company sucks Don't order anything that you think you might have to return You have to send your item back to China It cost more to send it back than what you paid for it Be aware don't buy

Do NOT deal with this company I never received my $purchase Back and forth with them for months! All through their message center in broken English! No telephone number Now I am dealing with my cc company I should have come to BB before placing my order Never again!

I placed an order with aliexpress in August The seller *** *** never sent me half of my orderI ordered lip kits from the company and they only delivered half of the items to meWhen I sent the complaint to disputes the company claimed they sent the items and they never didWhen I asked for a refund of only the undelivered items, aliexpress and the seller denied and did not refund me for iems I never receivedI dispute the problem twice with aliexpressBoth times they claimed the seller would send me the product and to give it timeI contacted them once again in october and they still refused to refund me the money

Aliexpress has a Buyers Protection policy that guarantees that the buyer will be billed only if *** receives the goods orderedDue to some technical issue that goods were never delivered but I was still charged (I am a buyer)The Aliexpress team asked me to provide official DHL documents that I could not obtain because the products were not shipped to my addressAs a result Aliexpress team decided to forced me to pay the full purchase amount against their policyOrder No: *** Amount: US $ Link to their policy: ***