AliExpress

Complaint: ***I am rejecting this response because: The merchant's web portal does not allow me to open a dispute showing the message : Our records show that your order was recently shipped and is currently in transitFor this shipping method, no tracking information will be provided in your destination countryAccording to our past experience, the majority of the packages will be delivered within the time frame promised by the sellerIf your package does not arrive by 2017-08-, please open dispute and we will handle this immediatelyWe appreciate your patience.Sincerely,*** ***

y is Sunday, July 23rd and nothing is being done after numerous contacts and chats

When will these people learn that STEALING is not good???
Almost all of the artwork on this website IS STOLEN, from artists who work hard and actually have imagination, only to have their original designs stolen by these low sellers who profit from something that is not theirs!!! Shame on them and SHAME ON THE PEOPLE WHO BUY FROM THEMMy advise is to stay away from this website

Dear Customer,
As much as we want to provide the best solution based on your expectation, however for your case, we have limitation to provide cash refund as this is an additional amount besides the orderWe can only delivered coupon and it has been injected to your account
Your kind cooperation and understanding is highly appreciated
AliExpress Customer Service

Complaint: ***I am rejecting this response because: ther seller reached out to me to agree alone giving me a refund but first I had to cancel the complaint on Revdex.com I did not agree to this solution He also told me that they will give me half of my payment and then after the complaint was confimred deleted they will refund me the restI did not agree to this either He then stated he spoke with his boss and they will be giving me my full refund and they just needed my email related to my PayPal I have provided them with all the information but they fail to reply They read he's out and asked if I got a refund but I didn't cause PayPal didn't notify me that there was any type of request of a refund being issuedHe then told me his boss will look into it , and I replied several times and they have still failed to reply with issuing my full refund they are not responding after already advising my full refund will be issued. Sincerely,*** ***

BE WARY of the sellers on AliExpress You are better off with an online market such as Ebay that has much better buyer protection Not only do packages regularly go "missing" but even after you receive an item, it is often misrepresented I bought a pair of boots that were labeled as "genuine leather"The price was comparable to what can be bought at a store This was not a $something item When I received them, it was obvious the boots were plastic When I disputed with the seller they held steadfast that the boots were real leather I opened a Dispute with their customer service but did not get any satisfactionI have sent them numerous pictures - close up and far I have submitted videosThey wanted ME to prove the leather was fake by spoiling them with water, cutting the boots open to show the inside and finally burning the boots to show the were plastic AliExpress has asked nothing from the Seller to prove the origin of the boots The process is unfair and does not protect buyers This is a untrustworthy company to do business with

I have paid for two pairs of rainbow coloured leggings and I received the wrong size leggingsI had been chatting for four months now, using online chat, to correct the issue, and the online retailer, AliExpress, said they’d handle my dispute case for me, which never happenedI also cannot contact the seller anymore because they ignore meThe seller requested my personal measurements to make the both pairs of leggings to, and I have sent the online retailer my measurements as well as in email to the sellerThe seller said the size is “free “, and she took my measurements...size in male measurements...38” waist, 32” inseamShe said she’d have them made in my sizeNo they turn around and keep my money, I have two pairs of leggings I can’t even pull over one leg, since they’re made for a small childI don’t want a refundI explained this times to AliExpress, and the sellerAll I want is two pairs of rainbow leggings made in my size...38-Male size

I bought more than a hundred items through AliExpress, and my experience with
individual sellers has been on the whole very positiveAlas, when a problem
finally occurred, AliExpress proved it couldn’t be trusted
A package didn’t arriveThe seller wasn’t at fault: my local post office lost
it; the postal service admitted so in writing, but added it couldn’t reimburse
me, only the seller, and that only if the seller filled a claimSo I sent a
message to the seller
No answerDays passedThen weeksI sent more messages, offering to send any
document the seller would need to fill a complaint, starting with a PDF scan of
the letter in which the postal service admitted to losing the package
Still no answerFinally, as the deadline to open a dispute loomed close, I had
no choice but to proceedI received an email from AliExpress requesting that I
explain the issue and send them the documents supporting my claimI did so by
answering their email
There was no indication in the email that I couldn’t simply answer it, and I
never received a “this mailbox isn’t monitored” kind of message, but still,
being suspicious, I went online and visited the order page with the claim
opened to see if there was a way for me to upload the required documents
There was noneThere should have been a Respond button, as I discovered later,
but the Case Management Team has the option to remove it, thus preventing you
from telling them anything, let alone sending them any document(It’s in their
FAQLook for “Can I add evidence or respond to my dispute?”)
And so, the Case Management Team breezily rejected my claim: “If you did not
get your package, we sincerely suggest you to contact with your post office to
get official documents […]When handling this case, we hope you can provide
valid evidence, whereas there is no response.”
They claim there was no response, but remember: they removed the Respond
button! So, in essence, they blamed me for not presenting them with the
evidence they preventing me from presenting
At that point, the seller finally sent me a message — to gloat
I tried to contact AliExpress in some other way, but this company allows you to
send it neither emails nor messages, and as someone (** ***) wrote in his
review on Facebook, when you chat with its customer support, you’re fed
promises and sweet words, but in the end nothing happens
And that’s if you even get to talk to someone: today, I was put on standby for
more than FIVE HOURS, until I gave upEach time I pressed the Send button, I
got the same “We will handle your inquiry when a service consultant is
availablePlease stand by.”
As stated in the incipit of this review, I bought more than a hundred items
through AliExpress, but not a one since this problem occurredI would advise
you never to buy anything expensive through AliExpress

I have ordered multiple items from the AliExpress website over the course of monthsToday, I received a package with some baby socks I most definitely did not order, addressed to me, with a tracking number not associated with any orders on my account...everI contacted their customer service to ask if they could figure out which order this was supposed to be so that I could contact the seller and let them know they sent me the wrong itemAfter being asked, over times, to tell them which order the socks were supposed to be for (the whole reason I was contacting them to begin with) and disconnecting me once so I had to start over, the second person I worked with tried to put me on hold again for longer than the amount of time their chat allows without timing outI told her no, that she wasn't going to disconnect me too, at which point she said she wouldn't help me, and that I would just have to figure it out on my ownI let her know I would be filing a Revdex.com complaint, and she was

I purchased a quad core tv box from them order number *** on march 27th & after waiting months I finally received itWhen I went to use it, it didn't workI contacted the company via email because they don't talk to their customers on the phone ever & on May 20th I sent a video of me trying to use the box & I didI also sent several messages from the seller stating that she was going to send me a new box as long as I cancel the dispute I had against her & I told her I would after I get a tracking number that I can check to make sure she was actually sending me a working boxShe send me a tracking number but I check for several days & It didn't show any shipping of any kind so I contacted her & told her I will cancel the dispute as soon as the tracking tells me she shipped it, but then she told me she cancelled the shipment & wasn't sending me a box that worksThe dispute continued & they refused to send me a box even thought I sent

I have placed numerous orders with AliExpressMost of them were fine and above board, but a couple dozen of them resulted in the seller sending me a Nerf bullet in lieu of what I orderedI suppose this shows proof of shippingMy largest complaint is that I can't reach a human to discuss this with, the website doesn't allow you to report such a thing and I have disputes with AliExpress that are being denied as the seller has proof of mailingThe first six or seven of these I received, I threw awayAs I started getting more and more, I started keeping themI've received no less than (and probably more than) bullets, one hair band, one hair clip, one small plastic thing of which I have no clue what it may be or how it is usedI can't find any way to track these or find out who sent them, so I don't even know which order they relate toI can only say the orders I didn't receive and assume these belong to thoseI've placed well over orders with AliExpress, so it's difficult

I have ordered an item and have no received it#*** I was not able to open a dispute in time and now the seller is being tricky and trying not to refund meI have contacted customer service many times and they keep telling me to contact the seller and the seller keeps telling me to contact customer serviceThis is getting ridiculous and is a complete scamI would just like my refundI have already reported the seller and left them negative feedbackI will no longer shop on aliexpress or recommend it as I feel I am being scammedI am already aware this item was lost is shipping

I purchased a bag from a seller on the Ali Express platformThe bag broke after uses, and Ali Express / Alibaba refuses to issue a refundThey always refer me to the seller, who is mostly ignoring my email communicationsAli/Alibaba does not protect their paying customersVery disappointingOne might as well throw money in the garbage

On January 26, I purchased a LeBron jersey for $for my year old sonThis jersey never arrivedI contacted the company numerous times via online chat (that is the only way to contact them) and each time the customer service representative stated that I would receive a "courtesy" refund within daysThe customer service reps that I have chatted with are "Twinkies", "Sakura", and "Maxwell", and at least two others that I didn't document at the time as I believed my money would be refundedTheir website clearly claims that they follow a have a "buyers protection" program that covers your order from "click to delivery." Despite all of these promises that customer reps have sent my claim to "higher management", I have yet to receive a refund or any type of email communication which they also promisedI have been contacting them since March,

I cannot put the correct information in this because I am including the order number and this software on this site thinks it is my Social Security number and it is not
After I received this email, I thought *** *** would not send the package and would cancel the order but you did not You sent it anyway In the meantime, since you said you cancelled the order, I ordered another product I forgot what the order numbers were on both of the products One order number is listed abov e I ordered the Kadio KD-Alarm Chronograph I ordered of them thinking they included a countdown alarm timer It is basically a stopwatch with a clock I press the buttons and sometimes the buttons work and sometimes they do not Sometimes the timer starts without anyone touching it It goes on and starts by itself
Because the note that the original order was cancelled, I ordered again This time I ordered digital LCD Timer Countdown Laboratory Channel, I would not have

I just wanted to present the other side of the argumentIt seems a lot of people leave reviews here after being burned on high priced itemsDon't buy high priced items from China when you can't ship them backThat just seems common sensePlus I'm 90% sure the Chinese soccer team does the handling so factor that in
For me, Ali has been pure awesomeI buy fishing stuff at an average of maybe $per sellerThe savings are outrageous, the items are excellent, always as described, and are fun as heck to get in the mailThis site is about cheap so buy cheap! Whatever your thing, cap yourself at $until you can'tBe smart
Plus I think Ali really does try to keep the sellers honest through terror, coercion, and threatsIt makes for a good place to shopAnd FREE shipping from the other side of the WORLD on items already radically cheaper?!? C'mon man you gotta admit that's amazing

We order a Creative DIY 3D Door Stickers Horse Stable Pattern for Room Door Wall Decoration Home Decor Accessories
The package we received was brick wall sticker? The description clearly states Horse StableWe went through what they called a Dispute process which they refused to refund my monies based on their finding
Creative DIY 3D Door Stickers Horse Stable Pattern for Room Door Wall Decoration Home Decor Accessories Large Wall Sticker
RECEIVED BRICK WALL NOT HORSE STABLE AS STATED! WHAT IS THE DISPUTE???
Have had some good luck in the past but how can anyone justify a brick wall being what was order
Order number: ***
Thanks
*** ***

I paid for a product and it's been over month and haven't received it so I want a refund

This was my first time, and last time, ordering from this companyI used this company because of the low price and free shipping, but didn't realize I couldn't rely on this company to actually get my item to me successfullyI ordered a Christmas gift for my year old and never received itAfter contacting the company, they only apologized for the loss of tracking information and extended my buyer protection dateHowever, since I didn't receive my item, I asked them a couple of times for a refundI was told that I wouldn't be charged until I received the item, which was not trueI received my credit card statement and was charged very early on without even receiving the itemIt is difficult to communicate with this company and receive refunds for items that were never received

I was charged with a transaction from Aliexpress on 8/01/for four charges with an amount of $When conducting the dispute with my bank they informed me to go the police department where I filed a complaint with the case number *** in Hidalgo TxVisa Fraud department is not willing to assist as the transactions where conducted in 08/01/and they notify me I only have days to file a complaint