All My Sons Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a claims form that was mailed to me on Aug7th which I am returning todayThus far, other than issuing the form this company has done absolutely nothing to resolve this issueInstead of handling locally I am now relegated to a remote office in Texas to deal with this matterTimeliness and attentiveness to customers needs are obviously not a high priority for this companyTherefore, I am subject to thier claims process that may or may not resolve this issueNo one has reached out to me to even apologize for the unprofessional manner in which they treated me and my family during the moveThe public needs to be warned of this companies methodologies in order to make an informed decision
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** The business has done nothing they said they wouldNot even a claim numberPlease can someone help me with this matter*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com
*** *** I heard from Brandon *** today who said he will send me a check for $ todayThis resolves this issue*** ***

[A default letter is provided here which indicates your acceptance
of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** The things that they did bring they left in the basement when I live on the and floorThey didn't finish the part they did do that's why I want 1/my money back

Thank you for your valuable feedback a customer care representative has reached out to our customer and will be working towards a resolution with them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still have not received anything in the mail or a phone callAgain showing the high quality of service All My Sons has to offerAgain you are pushing 20% and again it is even less then your first offer to make this go awaySo again I will wait and wait for the paperwork to show up and I will wait and wait for the phone call but I will, like before, refuse a 20% refund, that is less then previous offered, because I do not think a 20% refund comes close to the extremely poor service, and all the liesLike I said before I will settle on a 75% refund because I did use your company truck, so you deserve something for that, but the handling of the entire situation was the worst service ever provided to me by any company by far
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/07/15) */
We are sorry you did not have a great move with usWe will happy to acknowledge a $settlement
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Upon arrival to complex - the crew was unable to find any parking - closest parking was over 400yds away and across a major streetThe freight elevator was out of services and the only elevator was in side and in full use by tenants, due to time and services the crew was unavailable to complete the
moveThe deposit was refunded and move has been cancelled until further notice

We are sorry to hear you were not ok with the billing, we have reviewed all charges and all were correct on thsi relocation, we can offer $as good faith to help resolve this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would prefer they refund me the 20% of cost which is $AND the $that was charged for the additional day for their lack of poor planning
Regards,
*** ***

All My Sons conducted a move for *** *** on 10JunBased on the size of the inventory she gave over the phone, we gave her a rate of men at 159.85/ per hour with a hour minimum, additional hour of travel, and a flat rate fuel surcharge of She was made aware that any
additional time used after the two hour minimum would be charged in minute intervalsFrom the start of the move she was very aggressive and confrontational toward my moversShe called in claiming that the movers were taking excessive breaks and that they were trying to charge her additional moneyI spoke with the crew and then explained to *** my findingsThe amount of items she was trying to move greatly exceeded what was on the inventory she gave when she booked the moveAdditionally, she was not ready to move and due to excessive clutter, the movers were not able to move about the residence in an efficient mannerAs such, *** was upset at the additional time it was taking to complete the moveMy men explained that each additional item (including boxes) takes more time and as such, the move would take longerThey also, told her that if she wanted to decrease the time of the move, she was more than welcome to carry things to the truck, or have them more prepared to be movedThere was a miscommunication between her and the driver, and I explained that she was not being charged by the itemAdditionally, as a show of good faith, I credited her mins of the job to pay for the breaks my men did or did not takeAs for the disassembly of her bed, I was not made aware of any lack of tools, use of her tools, or her tools missing until this complaintOnce my men reached the destination, we took charges to the estimated end time, as per our standardsShe was not happy about paying, but reluctantly did soOnce the estimated finish arrived, the move was finished with the exception of non essential screws for the bedShe was told that she could file a claims package and the items would be taken care ofShe insisted the men do a few more things as well as stay to look for the screws, though the bed was still usable, and was still used that very nightOne hour and forty- five minutes after the estimated end time, the men left the residence and *** called me stating she wanted to file a claims packageI told her that I would be more than happy to file her claims once the additional time she used was paid forShe refused to pay for the last hours, or any additional time for that matterThere is still a balance an outstanding balance of $on her account The disassembly and reassembly of items is part of time usedEven with the claim of the men searching for pieces (per her demands) there was still an unaccounted hour for which owes moneyWe are unable to file a claim on a move that has not been paid in full

*** Moving date 8/2/ 9am
Melissa put a $deposit down to be moved from the USAFA military housing to their new houseWhen she called the night before to verify the date/time she was told that there would be movers and they would be there at 9am They did arrive at 9am but what showed up was a Prepper, a packer, and a mover(Rachel, Tay, and Tim) Within the first minutes we were told that Tim was upset saying that they needed at least more mover, Rachel was on Tramadol for a shoulder (she stated that she could lift some stuff as long as it was not heavy), and that Tay was there just to wrap stuff They got busy and wrapped the furniture(There were no boxes or household goods, just the washer, dryer, and furniture) When they were done and ready to load the truck, Tim realized that they did not have a dolly on the truck He was upset and spent minutes on the phone complaining to someone at the office (minutes that Melissa paid for because they were ch

Received an in-home estimate and chose company based on estimateMoving day came (6/5) and we were supposed to have trucks and menInstead we had truck and menThey weren't able to timely complete job and didn't pack everything they agreed to (all breakable items)They tried to leave but instead sent a new crew to "complete" jobThe completion was just throwing stuff on the truck rather than taking the time to pack anythingWe were upset and complainedWe were promised the job wouldn't go over the estimate and the workers would still move everything from storage to our house and put everything in the rooms and assemble all furniture they disassembledThey haphazardly through things in the truck from storage on 6/in my garage and all about my houseThey damaged my houseThey didn't sthe furniture citing CDOT as the reason they had to leave (this seems to be a regular excuse)They left without setting up even all the bedsThey even broke a bedI have picture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
I have contacted their customer service number several times, with no response I spoke with their manager *** and never got a call back Their owner ***, was supposed to call me back as well and has still not done that They do not follow up with customer service whenever you call to speak to them I have called several times and they keep saying we will call you back or you need to speak to someone else and it does not happen I would like the correct person who can respond to refund contact me and process it
Regards,
*** ***

All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaintIt remains our goal to respond to all customer inquiries in both a timely and professional mannerAt this time we will fully cooperate with the police, I have received information that the cost of the prescription is $Even though the investigation is still under way in an effort of good faith I would like to offer the prescription coverage costI will need our customers email address in order to extend the good faith offer

I thought that All My Sons Moving Company was extremely professional and thoroughThey gave me the most honest quote and were pleasant to work with through the entire planning process*** was extremely helpful and I would recommend them to anyone looking for a good moving company in Colorado Springs

Please call the customer care team at ###-###-#### and we will be happy to assist you with your claim

The customer care team received a phone call on 5/12/at 10:03am advising us of a claim, we mailed claim forms to *** *** *** *** ** ***We have not recieved the claim forms back yet and we are always here to help, please feel free to call us at ###-###-####, we are here from
8:00am-6:00pm CST

Again, we are very sorry that there were some household good items with nicks, scratchesWe have increased the offer multiple times attempting to reach a reasonable resolutionWe want to resolve with our cusotmer, however we have to honor the signed agreement to a certain extentWe will extend a very generous offer of $1,This will have to be as high as we go, thank youWe hope you will accept this offer