All My Sons Moving & Storage

We do not want our customer to be unsatisfied with the relocationWe can add an aditional $for a total of $as a full and final settlement

Don't use this moving service unless you want your belongings to end up crushed, broken or left behind I felt very confident in using this moving service when the salesman arrived at my home on-time nicely dressed and very polite He used an [redacted] to calculate what would be needed to make our move asked me a series of questions then told me he would send me a quote later that afternoon Just as he promised I received a quote and in order to secure their services I needed to pay 50% upfront which was understandableFast forward to the moving day and four young men and a lady show up to move since they were late I had to have our neighbor let them in and everything that was left in the home was scheduled to go as I had already moved a foot truck full of boxed items myself so they had furniture, some larger wall hangins, washer & dryer and I had all beds broken down ready to goThis group didn't know what they were doing as they packed the truck like they were angry One of the workers spoke to the person in charge saying they would have to come back as they had no more room and the person in charge said, "no we will make it fit and this stuff doesn't go." So they stuffed the truck and left stuff behindWhen they arrived to unload they started unloading while my wife picked up my daughter from school and I returned the residence they loaded from to find a mess Everything they had eaten or drank that day was tossed on the floor in the garage and kitchen They left several items that I had to move myselfNow the good part is when my wife saw the back of the truck as they were unloading she could tell nothing was properly secured She said it resembeled a truck load of junk and that's what we got The young lady told my wife about a shelf that was broken but said we don't guarantee sauder furniture it's in our contract So that just means they can break itNothing else was disclosed until they asked for final payment, accepted a tip then the main guy hand my wife the control knobs to the washer and dryer saying, "I'm not sure how these broke." Upon further review they were snapped off and the washer and dryer were crushed but the movers were on their way out the doorWe found a wall hanging broke, end table broke, hutch broke, ceramics broke and more When I returned after cleaning the mess they left from the home we moved my wife told me of her findings which I immediately called and called and called with no response I emailed and emailed and sent texts no response Finally on Monday morning I received a call from a customer service person saying these movers were professional trained(Not Hardly!) He said to take photos of the damaged items and we would need to call a number to submit a claim We did and we were told the packet would be sent out immediately Five days past and we finally receive our packet and it said to not only take photos, provide proof we purchased the items and to keep them I'm sorry but we have photos and video of our washer and dyrer but with limited space I couldn't store the units they broke when I had to buy new onesBottom-line will I receive a penny from this company "No" but I can post and warn everyone not to use their service unless you plan on spending more money on your move! I will post my displeasure on every site I can find and I already have two real estate groups that will not recommend their companyHorrible experience...terrible customer service...rip-off artists!

The people you talk to on the phone are not knowledgeable so do NOT take anything they tell you with any reliability They quoted me a person move, one truck and an hourly rate They also set a time for the person to come out and give me a packing quote Not only did the estimator come out an hour late, the quote jumped to people, two trucks and the hourly rates went through the roof You might say that there was a lot more than I described, but there wasn't I just moved years ago using [redacted] and [redacted] and it not only went seamless, but we moved more stuff in one truck with guys in less time So this is a completely bogus company that pads the numbers and blames it on the phone guys They wasted hours of my time knowing they were never going to be able to come close to what they quoted me What a scam They should be ashamed of themselves

This is the worst moving company I have ever seen in my life and I have used a lot of moving companies in my time To begin with the movers entered the house that we were moving from and smelled very badly; the odor was unbearable On top of that their professionalism was appalling; every other word out of their mouth was a curse word Now I understand letting one slip every now and then but when I go to work and I am on duty I make sure I keep my language clean When I called and spoke to the manager he informed me and kept informing me that he has never had a complaint about [redacted] (one of the movers) about odor or language Keep in mind I never even told him which mover I was speaking about I was talking about [redacted] but never mentioned his name once to the manager He told me [redacted] is family to him and he would talk to him So because [redacted] is family nothing will come out of this situation They over charged my parents for one item They told me they needed three people to move a piano which I can understand but to pay a third person after the piano is moved to sit down the whole time while two others did the work thats absurd! I believe we even payed for their lunch which was at least an hour long The only problem I am still trying to resolve is the odor they left in my apartment it smells like someone has died in the apartment The odor is overwhelming No words can really describe how hard it is to live in this apartment at this moment

Initial Business Response / [redacted] (1000, 6, 2014/08/06) */ Thank you for allowing us to respond to the complaint raised by Ms***All My Sons Moving and Storage has a protocol in place to respond to issues that arise from the services we provideMs [redacted] submitted a request for a claim package on 8/5/and it has been sent to herWe will review her claim and address specific issues stated only after we receive the completed packageHer requests have not been taken lightlyIt is our intention to remedy her issues within the terms of the contract she signed and accepted Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This Revdex.com case will not be closed until All My Sons has reviewed my claim and has acted accordinglyIt took them almost months to get me the correct phone number to make the complaint so at this point I do not trust the outcomeAlso, the man that came out to fix my damaged walls at my new house, although he did a great job, he is the brother in law of [redacted] and he cannot fix the damages I haveI asked him about it when he came by to repair the wallsAs far as a contract, I NEVER SIGNED ONE! I actually have my original estimate from [redacted] before he quit and no one ever followed throughI have it UN SIGNEDAnd even if I signed a contract, I would never sign something that said I assume all damages caused by All My Sons irresponsible and untrained staff would be my responsibilityOn the day of the move, I had men in my house and was told to sign the slip for the credit card chargeI had the manager of All My Sons, [redacted] , on the phone at the time and I asked him if he would be taking care of the damages even though I am signing to have the movers be done(I did not want to wait with these men in my house while [redacted] was on his way) [redacted] told me he would take care of it and not to worryHe was on his way to see all the damage at my new houseHe had already been to my old house to see all the damage Final Business Response / [redacted] (4000, 22, 2014/08/14) */ Thank you for that information, our claims department has 30-days to process a claim once receivedOnce processed you will receive correspondents from us Final Consumer Response / [redacted] (3000, 12, 2014/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The sooner this company sends me the information to file a claim, the sooner they will have documentationI have waited months now to file a claimI am STILL waitingThey have the address and my phone number so that they may send me the details on filing a claim

These movers are amazing! They were punctual, very communicative, very personal and helpful as well! They were very quick and it was done well under our quoted timeIt was quick and easy as well! Nothing was damaged at all, and they protected everything as wellI highly recommend and will use again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

I just had a move completed by this company and let me tell you WOW! I absolutely loved my crew, they were excellent (Ask for Armando's Crew) I was a little nervous at first wtih the move as I had never done this beforeBut after talking with Armando and operations, they made this a real easy process for usI would definitely use All My Sons again and refer them to all my friends and family! Thank you All My Sons!!!!

Thank you for this valuable informationWe will be reviewing the crewWe apologize we did not meet the expectations regarding your moving experience with us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I don't want the mover that demanded a tip from me to get a dimeI'll accept Regards, [redacted]

Do not schedule a move with this company, the only part of the process that was simple was making the appointment They promise to call within a few days of the move to confirm the moving time: they don't They promise to call a few hours before coming to your home: they don't When I made my appointment for a Saturday, I was told I was the "second move" At approximately 2:30pm, when I hadn't heard anything I called and was told the move was taking a lot longer and it would probably be about 5pm before the movers would arrive At 6pm, a driver calls to say he can still move me today(which is what I was scheduled for, but it would be very late when he finished) or he could move me "first thing Sunday morning" When pressed for what "first thing Sunday meant, he said then I told him after not hearing from anyone today, I had no belief I would be moved tomorrow as scheduled We discussed the items to be moved and the driver advised, he could still do the move Saturday, but he did not have the tools to break down my bed, so he couldn't complete the job I called and spoke with his manager whose resolution was to offer me a $10.00/hour discount (after waiting all day for a move that did not happen and would be rescheduled for Sunday) I canceled and would not recommend letting them take out your trash If you can make other arrangements, that will be your best bet Do not use this company No real explanations were given for why no one could manage to call to discuss this before the end of the day It's a wonder they are still in business I rate this experience as an F!

Thank you for your feedback, a customer care representative will be in touch with you

Complaint: [redacted] I am rejecting this response because, it's not the address (your team should know, as you delivered the moving truck to the correct address...) [redacted] Naperville, IL Additionally, I am fully expecting a response for the other service items that I detailed outside of claims Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ---There should be pages The first are part of original claimLast are copies of additional utility bills that are all at usage and cost for my vacant property.Let Revdex.com know if anything further is needed.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12593808, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Please call us at [redacted] to discuss your concerns

THIS COMPANY RIPPED MY FAMILY OFF SO BAD,DESTROYED FURNITURE ,LIED AND TOOK OUR RECIEPTS OFF OUR COUNTER TOP BEHIND OUR BACKS, CHARGERED TWO HUNDRED AND DOLLARS OVER QUOTE AND THREATENED TO TAKE OUR STUFF TO AUCTION IF WE DIDNT PAY MY FAMILY DID MOST OF THE WORK WHILE THE MEN WE HIRED STOOD AROUND MOST OFTHE TIMEIT WAS AWEFUL, I SAID I HAD DRESSERS,TWO QUEEN BEDS, AND THREE BOOKCASES ,WE WOULD GET THE LITTLE STUFFTOLD THEM I HAD TO MOVE OVER VETERANS BRIDGE-MILES AND HAD DOLLARS TO SPEND THEY CHARGED ME 718$ I HAD TO BORROW A FRIENDS CREDIT CARD AND MY KIDS DIDNT EAT FOR THREE DAYS BECAUSE THEY EMPTIED THE I HAD IN THE BANKOR THEY WOULDNT UNLOAD MY STUFFTHEYD TAKE IT TO THIER WHAREHOUWAS ALL THE THINGS I HAD IN THE WORLDI HOPE THIS COMPANY GOES DOWN IN FLAMES ,THEY HAVE DONE THIS BEFORE-THEY WERE SLICK

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have sent notarized documentation and several photographs of the damage incurred during the moveI am awaiting a response from All My Sons (beyond acknowledgment of receipt, which I did receive)So, yes, at present time, I am not satisfied with the response from All My SonsThank you for your communication and follow upKind regards, [redacted]

On the claim forms that she returned to us, she asked for $80.00, in an effort of customer service we sent her more, which was $Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.It is not that I do not want to follow you process but all you offered to send was a damage claim, that I have not receivedI was saying how is a damage claim going to make any difference when your movers had me sign a damage waiver stating that you guys are not responsible for the damage because I refuses to pay an extra $for pads when I was later told by your corporate office pads should of been included in the original flat feeAnd how is a damage claim going to do anything for me and my wife having to move stuff for the movers so they could meet there very short time frame we were stuck with because of YOUR scheduling problemsHow is the damage claim going to do anything for the Being quoted one price then charged a higher price by the movers and told if we don't want to pay it they will just leaveHow does a damage claim cover your mover talking on the phone for an hour while the customer moves themselves in an attempt to get the move doneHow does the damage claim cover having to make multiple trips in personal vehicles and again moving ourselves because you guys didn't have time to fully move me when I was paying for the moveYour attempt to make this go away with $bribe is very unsatisfactoryIf you want to drag this out and have me fill out a damage claim form then mail me one out and we can just drag this out longerBut don't try to blame it on me saying that I refuse to follow your process when to get any kind of service or response I had to put a claim in to the Revdex.com Regards, [redacted]