All My Sons Moving & Storage

In an effort to not waste the courts time, I would like to do some further research, please send the water bill for the previous months plus the month, time period, in questionLets review and see if we can come up with a resolution

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Please call our customer care team at [redacted] , we will be happy to help you with your claim/complaint Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/09) */

Following the completion of Ms [redacted] 's services, we refunded an amount to compensate for delaysFollowing continued correspondance from Ms [redacted] , a claims package was sent to address any further claims or complaints

Whereas there is a link at the bottom of the page for same day or next day moves, they are granted on an "as available" basis.Nowhere on our site does it guarantee that we will conduct any or all moves same or next dayIt is not meant to be misleading, only to let potential clients that it may be an option.When we have the availability we are more than happy to conduct a same day moveAs much as we would love to conduct all moves every day, there are times when we unfortunately will book a day or two outThe end of the month is a very popular time to move and as such customers would find it beneficial to utilize proper planning

Mr [redacted] ,I am not sure as to why you have not heard from our claims departmentI saw a chain of emails then the communication stoppedI will get to the bottom of this and either send you your processed claim, or, if for some reason it was not processed, make sure it gets processed and have it sent out immediatelyThat being said, it is not now, nor has it ever been, the policy of telling a customer to have something fixed and we will reimburse themThe paperwork you received with your claim actually tells you not to have the items fixedYou can expect the result of your claim from our claims department this week, and I apologize for the delay

Initial Business Response / [redacted] (1000, 5, 2014/09/15) */ All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaintIt remains our goal to respond to all customer inquiries in both a timely and professional manner Our customer can contact our claims department via email or telephone in order to file any claimsThe email address is [redacted] @allmysons.com phone XXX-XXX-XXXX Or email us at [redacted] @allmysons.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept this response due to the fact that we have attempted several times to get a response from the local office that we were dealing with and never received a call backIt's clear that the customer service with this organization is NOT geared toward customer satisfaction Final Business Response / [redacted] (4000, 9, 2014/09/18) */ All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaintIt remains our goal to respond to all customer inquiries in both a timely and professional mannerWe reached out to our customer and came to resolutionOur customer has been sent a resolution, thank you

Dear Customer, On behalf of All My Sons Moving & Storage, I would like to thank you for your businessand continued loyaltyWe always find innovative ways to continue to provide you withthe highest quality storage services our industry has to offer As you are aware, our cost of doing business increases every year, with heavy·increases coming from insurance, labor, rent, taxation, utilities, just to name a few We have never passed on these increases to our customers from the moment we haveopened our storage facility in 2000, which is an amazing testimony In our ability tomanage these vendor increases internallyUnfortunately, we have crossed a thresholdwhere increases must be made in order to ensure the viability of this service goingforward Effective 11116/2015, we are increasing our storage rates to $per month perstorage container Enclosed you will find a new Automatic Debit Authorization form, and a brief statementon how your account will be affectedThe ADA form must be completed and returned toour office no later than November 14th, to resume future electronic paymentsasany prior ADA forms on file will automatically be cancelled Please call our office should you have any questions Thank-You,All My Sons ***please see attached***

I have received the complaint from [redacted] ***, Reference ID [redacted] The reason that we could not continue the move and only moved half of her items is when we were loading out of her storage unit there was evidence of a bed bug infestation This was right after we had upsold the move to men and the 3rd man was already onsite At that point we offered to bring the items over that were already loaded on the truck Once at her new residence, [redacted] was not present Her son was the one that instructed my crew where to put things and said that he would move things around when he figured out where everything was going The total of her bill would have been $ When my driver brought the bill to her sons attention he told my driver that she had only left him $to pay for the move and that he had no more money or access to any money to pay the remaining balance Since we could not move everything from her storage unit I went ahead and waived the fuel surcharge and the labor minimum so that they would only pay for what our men did out there since it took less than the labor minimum We only collected $from the son because that is all that he said he had If you have any questions, feel free to contact me at any time, Thank you, [redacted] Operations ManagerAll My Sons Moving and StorageCincinnati, OhioP:###-###-####

Revdex.com: I contacted the company and spoke with JohnI have been refunded one of the deposits and half of the stars chargeI sent John a lengthy email detailing the issues I had with his company and he says that he will be addressing themI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ We do not offer quotes over the phone, we provide our hourly price, we will advise the customer of what the minimum charge is and then advise they are charged in minute increments after the minimumThe move was performed, services were provided and the billing is correctwe apologize for any miscommunication Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am upset with the response, and will let people know what kind of businesses they runI feel we were taken advantage of the situationThis was being done for my year old MotherShame on the company!!!!!!!!!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] No matter what I say or do you will not understand the personal distress your company put me through or admit your company made a mistakeAnd you will not give an inch concerning this matter because you have to be right and you are only concerned about the almighty dollarI was present during the reload but as I said before the purpose of this reload was to take out my belongings from the storage unit to go through to save, give away or trash My friend and I were busy going through boxes, seeing what I wanted to do with certain items then marking and taping up the boxesAnything that was completed we gave permission for the movers to put back in storage I assumed (and I know what assume means) the men would put back the items in a safe and secure manner without me having to watch every moveThis would have caused a delay and would have cost me even more than I was already payingPlus the men seemed to be in a hurry to shut the storage unit and I was so hot, sweaty and tired I let them close the unit door without taking a closer look This may be my problem but as I said before the men who originally moved me into the storage unit from All My Sons did a great job and I didn't have to do any directing at allBut I will not give up getting out the word that I was manipulated, had a bad experience and had lousy customer service from All My SonsI had given you such a high recommendation with my first move with All My Sons In business, bad experiences spread faster then good experiencesI had a wonderful experience with the company I had fix my storage problem and I really didn't have to direct them where to put what except for the items I preferred to have up front of the unitBy the way, your company needs to have someone who just answers the phone, voicemail or answering machine

All My Sons Moving & Storage cannot be held responsible for a toilet running, even if a mover used the toilet there is no way to predict what happened in the days before the shipper came back to the residence, anyone could have entered the residence during that timeAMS cannot be held responsible for a water bill at a residenceThere would have been a preexisting condition with the toilet to cause it to run, which we would not be held responsible for any liability with this situation

Best moving company ever!! 2nd time I have used this company and I will use them every time I move

The customer has been sent claims forms, when we receive the completed forms we will work quickly towards processing and a resolutionThe customer can contact the customer care team at any time, our number is 866-941-

Our moving experience with AllMySons was awesome! Our crew, ***, [redacted] and ***, were so respectfulThey offered help even if it wasn't part of the deal we were paying forShook our hands and introduced themselves and shook our hands when the job was doneAwesome crew!! Ask for this crew and you will get more than your money's worth!

The deposit for $has been refunded

Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaintIt remains our goal to respond to all customer inquiries in both a timely and professional mannerOur customer can contact our claims department via email or telephone in order to file any claimsThe email address is [email protected] phone [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response if from the main claims officeI just learned from this response that they have an e-mail addressI wish I would have known thatIt might have saved me some time and headache trying to call them during my working hours I was finally able to contact a live claims person on Monday, 6/16/While I am currently waiting for their form in the mail, this avenue is only for claims against damageIt does not address the issue of my lost time and damage to my body for having to move the items they would not put on the truck It does not address the issue the said items are not listed on the signed contract nor on the NON-TRANSPORTABLE ITEMS listed on their website (http://www.allmysons.com/ams_packingguide.aspx)Why wouldn't they move the stuff? It does not address the issue of the lack of customer service from my local location of All My Sons MovingThey said they would come fix the stuff they could fixThey said they would e-mail me a copy of my contractAfter many attempts, I finally did receive a partial copy of the contract on Monday, 6/16, AFTER I threatened lawsuitThe first time he sent something to me, he sent a copy of the sample contract from their website It does not address the fact that I will have to get a contractor to custom make legs for my dresserThe movers lost the broken piecesThat means I have to put the money up front, then maybe get reimbursed?? It's been nearly weeks and these issues could have been dealt with by my local All My Sons location like they said they would I shouldn't have to wait so long! Final Business Response / [redacted] (4000, 13, 2014/06/27) */ Yes please email your completed claims packet to [email protected] Final Consumer Response / [redacted] (3000, 11, 2014/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't have any trust in this company right now I'd like to get this resolved more quickly than it's been handled thus farThis coming Sunday will be month since the date of my moveThese issues should have been resolved by now After my complaint to the mover guys about breaking the legs on my dresser, THEY should have been the ones equipped with the knowledge to tell me who to callThat did not happenIt took over a week before someone finally gave me that informationUNPROFESSIONAL! I receive the claims form on 6/Why couldn't it have been e-mailed to me? Again, I had to wait nearly a week to receive it via USPSMore wasted time So, I want to know if I can e-mail my response?? Sure would take less timeThey want me to mail pics?? that means I have to go the the store, get all the pics developed, pay for them, buy an evelope to accomodate the fragile pics/claim form, etcetcetcDo you get what i'm saying? While reviewing the form, I also read "do not throw away any items that you are submitting a claim forleave items in container for possible inspection." TOO LATE!! no one told me to hang on to the item or even leave it in the boxI did take a picture of the item before I threw it, but that's allI also read "provide copies of any agreements or paperwork you may have signed..." I would if they would e-mail my contract to meWhy didn't I get a copy on the day of the move? UNPROFESSIONAL! it also states, "your claim cannot be processed until your shpping charges have been paid in fullI WILL NOT RELEASE THE HOLD on the payment until ALL this gets resolved, no if's, and's or but's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]There should have been other movers available if the ones that were scheduled were running over (say what you mean when you tell a customer the movers will be there between 12-3) Also DO NOT LIE saying there will now be movers when you know there will only be three and DO NOT LIE when you say you can not get a hold of the movers when knowing you canOh and DO NOT LIE when they are not done and CALLING a customer saying that the movers are on their way while the customer waits and HOUR AND A HALF OVER (do the math) then having the moving guy call the customer personally saying they are on their way and it should be another 20-minutes before they get thereThis company should really look for another person to schedule accordinglyThe company should not suggest they can pack up items for the customer knowing that that will take a day to three days and then scheduling over an appointment just to get the money and screw the customerThis is terrible management and very poor lack of knowing how to schedule accordinglyThe response the guy gave was worthless and I can think of more than one way around the excuses this guy gives to make their word be their word Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They only reiterated the issueAll My Sons left me stranded on moving day and left to pay $more than I was quoted while doing a big chunk of the work myselfIt seems they take no responsibility for over booking themselvesHow does a company of this size not have a plan for a "broken down truck?" I don't believe for a second that was the caseNever the less there was no urgency the day of to rectify the situationI had to reach out to them multiple times while juggling two closingsThen when I ask to speak to the person responsible for the booking he is no longer available to help Why will this not happen to people over and over again? Is there no accountability to honor your commitment? Or is sorry we ruined your day good enough? If so you run a poor business I think compensation of some variety would be the respectable solution for my troubles Regards, [redacted]

We did not provide service to this customer, please accept out apology, thank you