All My Sons Moving & Storage

[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

All My Sons Moving has moved members of my family timesAll moves have been extremely easy The crew is timely and efficient and always willing to do whatever it takes to get the job done rightFrom setup to haul away they just get the job done right!! We will use them in the future and recommend them to everyone we know who is moving

Initial Business Response / [redacted] (1000, 11, 2014/07/22) */ We apologize for the scheduling conflict it seems we wanted to load the apartments before pm so we would have enough time to unload the apartments before the 5pm unload deadlinewe would not have been able to load apartments then drive to the unload and meet a 5pm cut off time if we started the move at or after 1pmParking is a concern later in the day and we are sorry for the inconvenience Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company should never of confirmed the 1:time if they didn't think they could do itThe whole situation was explained to them beforehandWith the small amount of items they had to move, it could of easily been doneAs for the parking, they know the Chicago area and if they know how to drive a truck they should of not been a problemAnd if a spot needs to be reserved they need to tell the customers because most people are not aware of this Final Business Response / [redacted] (4000, 15, 2014/07/24) */ All My Sons was ready and able to do the moveWe arrived between the 8-window that was confirmed by the customer prior to the moveWe were told to leaveWe did not confirm we would be at the residence at 1pmThe customer had given us a 1pm-5pm deadline to have all the items unloaded at the destinationThere were multiple contacts to this move giving us different directionThe truck that was at the residence in the morning had a place to parkOn the 2nd attempt to move is when other cars were parked causing us to be unable to parkIn the end we apologize for the scheduling conflict however we were at the customers residence twice in the same day ready to take care of the move for them

Complaint: [redacted] I am rejecting this response because: Steve is not telling the whole truthYes in my letter to your CEO, Chris G [redacted] , I did mention my day I took off from work without pay to moveThis e-mail was intended to be the start of the conversation, not my asking just for the lost incomeHowever, what he is not stating is when he and I actually talked he asked me "what do you want from us" My response to him was that I wanted half of my invoice back At which point he thanked me and told me I would hear back from himHe never called, but sent an e-mail instead knowing I would be upset Again bad customer serviceTheir company can not just get away with this poor behaviorY Sincerely, [redacted]

The customer care team will be happy to process and respond to all customer claims and complaints, Mr [redacted] has been given the claims forms to complete, once we receive them we will process accordingly

Thank you for your valuable feedback, we are very sorry to hear you are reporting damages from your relocation with us, we see you contacted the Customer Care Team on 3/21/and a claim/complaint form has been mailed to youPlease complete and returnYou may also reach us at ###-###-#### Mon-Fri 8am-6pm CSTIf you have any questions or need any further assistance

Good morning, I am so sorry to hear your move did not go well with us, we never want a customer to be unsatisfied, please call our dedicated customer care team at ###-###-####, we are here to help you process your claim/complaint with All My SonsWe look forward to hearing from you soon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The amount you have offered for the one day of moving is fine, BUT, that does not cover any of the damaged furniture! So, how is the damaged furniture going to be settled?? [redacted]

Complaint: [redacted] I am rejecting this response because: I have not seen said refund (unknown anount) and I sent a claim form in for damages/expenses with reciepts and photographs almost two full weeks ago and have not received any response regarding these out of pocket costsIf further information is provided by this company I would know better how to proceed; however at this point in time, I don't feel this issue has been resolvedSincerely, [redacted]

This is the director of customer care, [redacted] , I assure you that my team is positive, professional and politeI understand your expectations were not met on the fieldWe are here to process, resolve and settle all claims for our companyThe customer care team can be reached at ###-###-####I am a strong believer in following processes and giving a company a chance to fix a mistakeTo automatically assume you will not be treated fairly and respectfully without contacting my dedicated and wonderful team is a very strong assumptionPlease call us so you can start the claims process and so your claim can be resolvedThank you

***Please address who loaded the consumer's furniture out of storage and into different carrier's truck and address your responsibility to load properly for transport. The invoice sent by the consumer shows [redacted] Van Lines billed for warehouse handling. ***Does the consumer have any insurance coverage on her items since she paid for full value coverage? Did the amount she paid provide coverage from old home until delivery to new home? Was the claim denied? Please include any documentation. ***The consumer asked for a copy of the report from the furniture company -please address if this is information available to the consumer. Dear Patricia, The consumer’s furniture was loaded by All My Sons into three [redacted] s Trailers. [redacted] then sealed the shipments and delivered them to the consumer. The consumer was charged for the handling based off the weight of the shipment as discussed. The shipment was then in the care of [redacted] . The shipper contracted [redacted] to transport the shipment. That is why we cannot be liable. We did not transport, nor did we unload the shipment. Had All My Sons contracted [redacted] or the company used to unload, then we could still be responsible. However, it was the consumer who contracted separate agencies. In doing so, the consumer removed our authority over the shipment and placed it with [redacted] . We cannot be responsible for a shipment we no longer have authority over. Finally, because [redacted] handled the interstate portion of the consumers move, All My Sons does not even have a bill of lading for the move to Minnesota. The shipper originally had full valuation on their shipment for the time period of loading, delivering to our warehouse, and while in our warehouse. For this the consumer was charged. The shipment ceased to have valuation once it was in the custody of [redacted] . We cannot provide valuation for another company. The consumer was not charged for valuation coverage for any time in which their shipment was not covered. The consumers claim was denied due to the [redacted] ’s lack of discrepancy with our inventory and the condition of any item. In regard to the furniture company’s report, we will not offer that to be reviewed as we had to pay a substantial amount to have it written. Had we found that we were at fault, it would have been included in the claims process. However, because it has been decided that All My Sons is not responsible, the consumer will need to obtain their own report. Enclosed are copies of emails exchanged with the consumer: Shipment Notes for ID# [redacted] as of 3/7/2017 8:06:03 AM [Claims]12/13/2016 12:59:00 PM Beth D [redacted] | reply From: Beth D [redacted] (AMS) [mailto:beth.d [redacted] ] Sent: Tuesday, December 13, 2016 12:59 PM To: [redacted] Subject: FW: All My Sons damagesMs. [redacted] ,The upper management team at All My Sons – Pittsburgh has re-examined the claim for loss/damage. The correctness of the inventory prepared at origin has not been overcome by any exceptions taken by [redacted] at the time the shipment was loaded onto the [redacted] trailer for transport to Minnesota. In other words, [redacted] did not find any new damage to the household goods at our warehouse. Also, we did not make arrangements with a company to deliver the goods when the trailer arrived Minnesota. The interstate portion was transported on [redacted] `s bill of lading, not ours. Therefore, any transit related damage would be the liability of [redacted] .All My Sons - Pittsburgh stands by their original assessment of the claim and finds no liability on their part. All My Sons – Pittsburgh was not involved with coordinating the interstate transportation with [redacted] nor did they make delivery arrangements in Minnesota. Our liability ended when the shipment left the origin warehouse.Thank you, [Claims]11/15/2016 9:39:00 AM Beth D [redacted] | replyFrom: Beth D [redacted] (AMS) [ [redacted] Sent: Tuesday, November 15, 2016 9:38 AM Subject: Cargo ClaimMs. [redacted] ,I have reviewed the claim with our All My Sons manager. [redacted] is the company who moved your goods from PA to MN, not All My Sons. Therefore, the claim is being forwarded to [redacted] for processing and expedited handling. They may contact you if any additional information is required. Any settlement will be made directly from their office. We are confident that your claim will be promptly handled to a fair and just conclusion.If you need any further assistance, please do not hesitate to contact their office at ###-###-####. [redacted] Claims: Ms. [redacted] `s claim is attached for your review. Once this has been assigned to an adjuster, please contact me and I will forward the photos and inspection report to you. This shipment moved on an [redacted] interstate bill of lading. Thank you, [Claims]11/15/2016 8:56:00 AM Beth D [redacted] | reply Discussed shipment with Jacob. [redacted] did the local portion of packing & loading. Someone the customer knows works for [redacted] , so [redacted] handled the interstate portion, not ***. That is why there is no [redacted] BOL. Customer paid [redacted] for the interstate move. The trailer was dropped at destination residence and unloaded by someone that [redacted] chose.

The police can contact us directly at ###-###-#### and we will be happy to help and answer any other questions they may have

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

Please see attached photo of originally sent claim on 10/ This claim was emailed and mailed The claim was resent to this email [redacted] and was also mailed via certified mail with signature required to [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease let me know the next steps in accepting this offer Regards, [redacted]

Initial Business Response / [redacted] (1000, 7, 2014/03/20) */ Contact Name and Title: [redacted] managert Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @allmysons.com On the day prior to the move we took the 50$ deposit as we would with any other moveWhen the crew arrived to the origin started the walk through with the customerAt this time the crew discovered unsanitary conditionsIf a move is cancelled before we get there we will refund the deposit if we get to the shipper and for some reason or another we can not do the move due to circumstances of the shipper ie, unsanitary conditions, another moving company is on site, lock outs or no one available to allow the crew entry we will keep the depositI spoke with the shipper on the day of the move, I was also sent pictures to confirm the conditions, the pictures were also sent to the shipper as well she confirmed that this was her house

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ I am sorry we were unable to move youIt is never our intention to not complete a move for a potential customerWe had some unforeseen circumstances happen on the day of your move and we were very disappointed that this happenedThe deposit was refunded on 6/29/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have verified that All my sons has refunded my deposit and they have acknowledge their mistakeI hope in the future they will communicate when "unforseen circumstances happen" and they are unable to provide their moving services with other customers

As a company we are not liable at all for this water damage, however we respect the courts and do not want to waste the courts timeA settlement agreement for $is going to be emailed to the customer for execution

We contracted with All My Sons for a move for the third time in about years because they were so impressive previouslyWe were not disappointedThe high standards and courteous staff from management to our movers, [redacted] and ***, went smoothly and stress freeThe continued high quality of exceptionally trained and helpful movers and management continue to make All My Sons Movers our only choice for any moves across town or across the country

Miss [redacted] was referred to our claims departmentWhile in negotiations with claims, and before a resolution had been reached, she had the damage repaired and was asking All My Sons to pay for repairsHowever due to the review the claim was denied for the following reason, "In your email below you stated that you signed off on paperwork about damage to the floor and a glass shelfThe paper that has this information on it is a pre-existing damage form In other words, what you signed signals to me that the floor was a pre-existing condition On the delivery paperwork, that you initialed, there is a section for origin and delivery addresses that specifically ask, " residence and outside have been inspected and no damage has occurred to doors, walls, floors, carpet, ceilings, driveway or walkways, or lawn area All property damage noticed after loading must be reported to AMS within hoursYou initialed both as no damage at origin or destinationAs stated in my denial letter, no mention of property damage was reported until the claim form came in a month after delivery."Sincerely,Jacob P***, Operations ManagerAll My Sons Pittsburgh