All My Sons Moving & Storage

All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaintIt remains our goal to respond to all customer inquiries in both a timely and professional mannerPlease email me directly at [email protected] so I may better assist you Thank you

On the claim forms that she returned to us, she asked for $80.00, in an effort of customer service we sent her more, which was $Thank youFor further assistance please call 503-387-

Initial Business Response / [redacted] (1000, 5, 2015/01/08) */ Thank you for your feedback, a customer care representative will be in contact with you regarding your moving experience with us Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I (nor my daughter with whom initiated the contract) have NOT heard from All My Sons, despite their statement to Revdex.com that a customer care rep would be in contact with me/usI was sure to include my phone (both work and cell) and email address, as well as obviously the home address they moved our belongings to in my initial claim of damages to themYet have not heard from them at allConcerning, yet not surprising based on dealing with this company to this point! Still frustrated and waiting for resolution! Final Consumer Response / [redacted] (3000, 11, 2015/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been no further contact as they state in their responseNo "multiple attempts to settle"Only the mailed offer of the cost of the move (minus the $deposit)If All My Sons Moving deems it necessary and acceptable to refund the cost of my move, why is it not also necessary and acceptable for them to compensate for the severe and crippling damage caused to both real estate and property, not to mention the name calling, emotional stress and abuse we were forced to endure? As evidenced in the video I have, and the numerous photos, they need to be held responsible and accountable for the damage caused by their employees, refusal to honor a quoted price and the negligent, deplorable behavior exhibited by this "company"I believe it may be time to see if a court of law sees their pitiful offer of the refund of a little more than $already paid to them is adequate compensation for the havoc this company has reeked on my families lifeAs stated before, I (a single mom) have had to pay not only their moving expense, but a LARGE repair bill to my former landlords, and have been left with a houseful of DAMAGED (some completely RUINED) furnitureAll of which was left in my garage - some still is! - so had to pay other movers to move what we could salvage into our home in order to live! I need to be able to replace the furniture that is no longer usable, repair the furniture that can be and have the funds I had to pay in repair bills returned to me so I may continue to provide a safe and comfortable home for my family! All My Sons Moving SHOULD NOT BE ALLOWED TO ROB ME OF THAT!!! Final Business Response / [redacted] (4000, 13, 2015/01/20) */ The claims packet that was submitted, signed and notarized by the customer did not make any mention of property damage, only house hold good damageWe have responded accordingly and offered our customer the cost of the move which is our full and final offer

Thank you for your valuable feedback, we apologize we did not meet your expectations during your relocation with us, we see you contacted the customer care team on 6/9/and the claims/complaint forms were sent to you, for further assistance with your claim please complete and return the forms, or call us at [redacted] We are available 8am-6pm CSTThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below "Our services include quilt-pad wrapping of your furniture, disassembly and reassembly of the same and the allowance to leave clothing in your dressersWe provide white-glove service at its finestOur customers can take advantage of our pristine packing and unpacking servicesWe assign a moving service coordinator to devise the best move plan for each clientOur team of All My Sons Moving experts will safely and swiftly load your items to ensure they are secure for the duration of the transportWe manage every aspect of your move from start to finishOur goal is to supply you with the best in cost-effective and supportive serviceWe treat your items as if they were our own-like family." That is directly from your company’s web siteThose services were never included I was expected to pay extra for your "included" servicesEverything from your company is a lieYou first say I don't want to follow your policies but you never send the paperwork to do soThen when called out on that you try offering $to make it "go away"Now you’re saying you can't offer a full refund only 20%Well your 20% would only be $that is less than your $offerI know that the 20% is not a company policy because your customer service told me that the refunds are based on whatever the management wants them to beSo again you are just showing the lack of how much you care about your costumers and making things rightI will be fair because I know you still have to pay your employees and I did use your truck, so I will drop down to a 75% refundThat would be $359.70, just so we are clearIf that is something you cannot meet then I guess this issue cannot be resolved and will just be another negative rating for your company with the Revdex.com Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They need to show proof of refund on our deposit and offset our expense of paying a higher than usual fee to come move us on a Sunday with less than hours notice Sincerely, [redacted] ***

We used All My Sons a few weeks ago for our move and couldn't be happierFrom the customer service of the managers keeping in contact with us regarding our move to the professional and kind crew, (Jose, Willy, and Servio treated our things as if they were their own!) Will definitely be referring All My Sons to our friends and family

Initial Business Response / [redacted] (1000, 5, 2014/10/31) */ All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaintIt remains our goal to respond to all customer inquiries in both a timely and professional mannerOne of our customer care representatives has already spoken with our customer and we are working towards a resolution

I wish to extend my sincerest apologies for your moving experience with us, I see you spoke with a Customer Care Specialist and the claim/complaint forms have been sent to youPlease complete the forms and we will work towards a resolution, you can reach us at ###-###-#### 8am-6pm CST for any questions you may have, we are here to help, thank you

I did not receive the claim forms until 6/16/I called the customer service department and spoke with ***a on 6/16/because I did not receive the claim forms that were to be sent out on the 9th of JuneI have filled out the forms, but based on AMS they have to be notarized by the \person filling out the claimI will do this tomorrow and email as well as mail it back to All My SonsI have received the run around from both management and the customer service departmentThe representative said I didn't receive the initial paperwork because they were having system problem on the 9th and that someone spelled yahoo incorrectly that's why I did not receive the mail or email until last friday evening after my fourth call to their customer care department Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Contrary to what the business has told you they are not cooperating with the policeThe report is under *** [redacted] should they be interestedI would appreciate a response Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/07/09) */ All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaintIt remains our goal to respond to all customer inquiries in both a timely and professional mannerI have reviewed our valuables customer information and also the details of their moveI am to provide our customer with a resolution of $If the customer will please email me at [email protected] I will be able to get the settlement arranged

Attached is the receipt for the refund that was issued on 7/3/We will be unable to offer any monetary resolution for services not provided

Please cancel this complaint against All My Sons MovingThe matter was resolved over the weekendThank you!

Thank you very much for this valuable information, this has been seen by the Reginal Vice President and we will address the issue with lack of communication and professionalismWe are very sorry for this situation as we never want to cancel on a customerWe hope you will accept our sincerest apologies and know that internal action will be taken to correct this issueThank you - All My Sons Management Team

All My Sons offered to reimburse me 20%I find it offensive that they think that would rectify the situation after what I went through, not only with regard to the main issue, the drivers smoking marijuana and then thinking it's okay to unload the truck, highBut then also what I went through with the driver who I observed throw at least pieces of furniture around my house because he was angry I requested full reimbursement for my aggravation and the way I was blatantly disrespected I chose not to make this situation worse for All My Sons by not calling the police while All My Sons was driving while intoxicated I am again demanding full reimbursement

All My Sons was a great experience for moving The entire process was professional, timely, efficient and the gentleman worked as a team when moving my items Supervisor checked with me during the move to be sure everything was going as planned and I was confident of the team I recommend All My Sons Moving for local or long distance moving

Good afternoon, I am sorry to hear that you did not have a good experience with usWe have a dedicated team that is hear to helpPlease call our customer care team at ###-###-#### and we will be happy to assist you

This move took place on August 30, 2016, we have not heard anything from the customer since the move dateDuring the move we completed a quality assurance call and the shipper advised 8/30/9:57:AM [redacted] QA All Good SPOKE WITH [redacted] AND CREW IS DOING GREATAlso, there is not a picture attached of said couch inside the new homeThis move was over months ago, it is difficult to go back and fact check a move that happened so long agoIs there a reason the shipper waited so long to advise us of the move being unsatisfactory to them?

We are truly sorry we were unable to complete your moveIt is never our intention to not complete a move or to cause any stress for a potential customer, we had unforeseen circumstances that arose and we did everything we could to face the challenge and minimize the disappointmentAgain, please accept my apology for not being able to complete the move for you