All My Sons Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just received a claim packet by email by the director of costumer care and the form was back dated 5/12/I will be filling out this form and sending it backAgain I ask why All My Sons only cares about the damage form and will not address any of my other concerns about the movePlus the damage waiver will have no meaning because the movers had me sign a damage waiver because I wouldn't pay $for pads that were suppose to be part of the $flat fee according to All My Sons costumer serviceSo please tell me what this will accomplish and why none of my other concerns seem to matter to All My SonsAgain the damage was the least of my concerns but it is all you seem to care about and the not horrible service and the lies about pricing
Regards,
*** ***

We at All My Sons regret that the move for Ms*** did not go as she would have hopedThis move took place almost three months ago and this was the first we have heard about any dissatisfactionAs for any damage that may have occurred, our office sent out a claims form and has never received
any information in return, much less the completed formWithout the form, they were never made aware of any missing or damaged piecesIn the matter of the gas grill, it is made clear at the time of booking that we only conduct simple assembly and disassembly such as bedsAny other assembly or disassembly is refused or done at the liability of the shipperLast, Ms*** was given an estimate of the men taking approximately hours, which she did signThe move lasted hoursThis is well within the reasonable amount of time it would normally take professional movers to move a story, sqft, bedroom house and garage into an even larger, story, bedroom houseAdditionally, my office called approximately one hour into her job and she said the men were doing a good jobShe was made aware that she did in fact have the direct number to the office and therefore any managers had something not gone to her likingMy office never received any such callAgain, we regret that Ms***’s expectations were not metHad we been made aware of any dissatisfaction or received a claims form, we would have been able to explain the situation and or processed her claim as per the valuation she chose

Initial Business Response /* (1000, 5, 2015/06/09) */
The customer has received two refunds one on 4/27/for the amount of $and one on 5/6/for the amount of $
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I am very displeased with this "so called claims payment"
My reasons are very simpleFirst it took forever to get anything done, being shuffled from one person to the next
The per pound is not how I will be charged to get my table fixedBut without even having someone that works with wood look at it, your company seems to deem this acceptable
I will at least hope that you will not take two months to process this payment, as it took this long to get anything done to get this far!
Once I fill out this form and send it back to get this "so called claim" payment, I will be posting on Facebook, you will see my posting because I will tag you in it, my displeasure of having done business with this company
I will also submit a complaint through the Revdex.com
This is the icing on the cake of the horrible service we have had to endure with our moving experience
First your mover tells me my table was already damaged when they moved it, just to find the piece in the truck!! Unacceptable!!
If anyone asks me who moved me, Oh I will tell them All My Sons, but will add that if you want better service do not use them*** will be your best bet!
They did not respond about the broken table issue

I would like to apologize that we did not meet our customer expectations during their relocation with usWe always strive to give our customer the best moving experience periodThe move was performed in hoursIn an effort of customer service I would like to offer a $refund

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will promptly contact them about my refund Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.You have offered no explanation other then apologized that the move didn't go well and you will look into itThen you offer $and I refused, then you say the best you can do is 20% and that is lower then your original $offer ($95.92), tell me how that makes sense?? then I lower my expectations and said I will accept a 75% refund and again all you say 20% is the best you can offer and you cant give a full refund, 75% is not a full refundand now you want to meet in the middle so we can just close thisNow wouldn't meeting in the middle be more then the 20%, that is less then the $you first offer but is greater then the best you can do?? Is it your company policy to lie and lie to costumers or is it when your company is caught in your lies you just try to low ball as much as you can to keep a good rating and to shut people up?
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/01/08) */
Thank you, we have had trouble refunding the credit through our system, I have submitted a ticket with my IT department and they will issue the refund for $todayI am so sorry for the delay and we appreciate your patience
Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunatley this answer does not work for me anymoreI am no longer just seeking what is owed to me for my "refund" I have had to spend hours of my own time just to get AMS to do what they promisedIt has been two monthsAnd even after sending this e-mail to AMS
***, this is the last opportunity that my wife and I are prepared to give you and your company to refund us what has been promisedWe are still owed If payment is not received/ confirmed by Tuesday 1-I will file a claim with the Revdex.com on Wednesday morning and will file a small claims action against you and your company as wellTotal damage to our property is around dollars ( we have proof of purchase for everything and pictures of ALL of the damage to substantiate our claim) please consider that our agreement to not do these things was predicated upon you issuing us a full refund for our move which you have notI expect this to be resolved upon the time described aboveIf you fail to do so, our previous agreement will be null and voidOn principle alone I am willing to see this through to the very endPlease take this seriouslyYou have had over months to refund us, you have not followed through on several dates that YOU promised to have this done by, and even had the nerve to yell at me over the phone when I called you at 6:30pm because you refunded me a little over half of what was promised and you were upset that I didn't "respect" your time by calling so lateQuite honestly, you have turned something simple into something very difficult and time consuming on my endI expect and will hold you accountable to fulfilling our contractThank you
***
P.S just e-mail me the referral code when the refund is complete
AMS still did not issue me my refund on timeIf AMS would lke to reach out to me directly to find a new agreement that we can come to..that would be fine
P.S I just checked my e-mail and noticed that AMS refunded me I explained in the e-mail above that our previous agreement would be null and void if not paid by EOB TuesdayEven after all of that AMS still refunded me the wrong amountAs stated in the e-mail above was the left over amount and they only just refunded me cents THEY ARE STILL SHORT
All My Sons - MIN
--------------------------------------------------
APPROVED
--------------------------------------------------
TYPE REFUND
ORDER ID ***
AMOUNT $
CARD NUM *** *** *** ***
ACCOUNT VISA
DATE Jan 05:04PM
REF NUM *** M
AUTH CODE ***
--------------------------------------------------
--------------------------------------------------
APPROVED - THANK YOU
Even after todays refund, they are still not where they should beAgain, *** from AMS waisted hours of my time in trying to collect this money, failed to meet several time linesOur previous agreement is null and VOID and I am looking now for AMS to accept responsibility for not just there sloppy workBut the dmamge done to my property
Final Business Response /* (4000, 17, 2015/01/27) */
We are currently working with our customer towards a resolution
Final Consumer Response /* (3000, 19, 2015/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All MY Sons as of days ago finally refunded me my final creditAs for the rest all pertinent proof and documentation was sent back to them on the 20th of JanuaryI again heard nothing back for over daysUpon following up All my Sons informed me that it would be another 2+ wekks untill I heard back on anything furtherAgain, even after contacting the Revdex.com AMS insists on taking months for something that shouldve only taken minutesAgain, I am still expecting an answer as to what was proposed as an amicable resolution by Friday 2-

Thank you for this feedback, although we do book up about amonth in advance, I understand that the communicaiton from the branch was unprofessionalThis will be addressedPlease accept my sincerest apologies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I just read your e-mail and the reply that All My Sons gave to youBut it is not all the way true.When the movers got to my storage unit they told me that men, not 2, would make my move go faster for the amount of items I had and they only moved only 1/of my itemsMy son paid them $in cash & cc ($cash) ($on a cc)See the enclosed receipt.He did not even address the part that they left the things that they did bring in the basement which meant my son and myself had to move upstairsWhy have movers if I had to do the hard part of the movingThat's why I am so upsetI had to move my items up the stairsPay them almost $for something I could have done for less the priceThat's why I want 1/my money back $Thank you for your help with this matter.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Still nothing in the mail or no phone callsAlso still no answer on how a damage claim form is going to help with any of my main complaintsThey again were Extremely poor service Customer having to help the movers because they didn't have time to move me because of poor scheduling Still not moving all our belongings because of there lack of time and being lateMover talking on the phone for a good portion of the move and the customers moving there own stuff The extra charges that were not in the quote Them not using pads ales we paid them $even though pad are suppose to be included in the priceHow come non of those issues have been addressed and All My Sons is only concerned about the damage when that was the least of my concernsBut I will check my mail daily and be waiting for that phone call
Regards,
*** ***

Yes, the claim packet was sent to the customer on 5/12/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. that is exactly my point When I scheduled the move in September I was quoted an hour amount and a price I was called a couple of days before the move and told something completely different Thankfully, my husband and I are capable of paying several hundred dollars more, many people may not be able to I was mad when I got the estimate days before the move, but at that point we had to be out of our house, we had no choice but to proceed It’s slimy business The claim was mailed and faxed, kind of convinent they did not get either of them If you look at social media accounts, there are several claims just as I am making The forms will be send again.
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/07/14) */
I am sorry we were unable to move youIt is never our intention to not complete a move for a potential customerWe had some unforeseen circumstances happen on the day of your move and we were very disappointed that this happenedThe
deposit was refunded on 6/29/
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have verified that All my sons has refunded my deposit and they have acknowledge their mistakeI hope in the future they will communicate when "unforseen circumstances happen" and they are unable to provide their moving services with other customers

Thank you for your feedback, a claims packet will be mailed to your address of *** *** *** *** ** ***

The deposit for $has been refunded to the credit card ending in We did not provide any moving services to this customerThank you

To address Ms***s concerns, Every move we do is offered the service of an itemized inventory which is the lawThe itemized inventory allows for a proper assessment of all items being moved; their condition prior to and after the moveThis is done at the hourly rate, and, due to the fact it is a lengthy evolution, is able to be waivedAll customers are advised that they can have it done, though to save money many opt out of this serviceIn the event this service is waived it is the responsibility of the customer to watch over the movers and to check their items and property for damages at both locationsIf it is found that property damage occurs the customer has hours to claim said damageIf items that are moved get damaged, the customer has nine months to claim the itemHowever, if there is damage, it is noted in several locations throughout the paperwork that the customer must mark all damage on the paperworkAdditionally, the paperwork says to not sign any delivery receipt until all damages have been listedWhen an inventory is waived we have no way of recording the condition of items as they were tendered to usTherefore we have no way of knowing if an item had been damagedIf the crew realizes an item has been damaged, they will point it out to the customer so that it may be placed on the paperwork and the customer is expected to do the sameUpon review, Ms*** had not listed any damage on her paperworkFurther, Ms*** did in fact sign in multiple places stating the items were received in good conditionFor these reasons All My Sons had to deny the claim

The above case has been resolved Thank you*** ***

We were scheduled to be moved miles by six men and two trucks at $350/hr on 8/17/and five arrived A half hour was wasted by two of the leaders trying to use electronic billing and later had to use paper Our old home had paint badly scratched moving out; but that was the least of our problems We had a steel astrolabe broken; a antique steel Venetian lamp broken; a mattress punctured; a bed frame chipped; our bed frame abraded; a leg broken off an antique chest; a carved antique daybed chipped, dirty handprints of silk upholstery and handprints on mirrors and windows in our new house My opinion is that they didn't know how to pack a loadThe leaders finished and drove off without offering us an inspection of the empty trucks We would have been far better served to have used *** and done it ourself

My misadventures with All My Sons Moving CompanyPlease read or share if you know anyone thinking about needing a company to move their household goods
It started in UT where I got a quote for $to move our thingsmind you, Bo and I had packed everything in boxes and moved everything to the garage except for the couch, washer and dryerI asked if there was anything I could do to cut down on the costsOur POC (point of contact) told me he could get the price down to $So we did as much as we could to keep the lower price pointWhen he came back to get the deposit, he told us that it would cost $We had no other choice but to pay the higher priceI had called people from their office asking questions about certain things, and our POC, and another employee never got back to me like they told me they wouldBo took off an entire day of work to be there for the movers, and when they didn't show up at the time we were told, I called their office and was told we w

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