All My Sons Moving & Storage

Per our company policies and procedures we had to stop the move, our customer only paid for the time we provided service

When you originally booked your move, as you stated you were given an hourly rateAt that time, they have little information regarding the full moveThey have what is needed to let you know how many men your move will require and the rate for those menWhen we call a few days before your move, we gather the necessary information to let you know how many hours the men will takeIt is made very clear throughout all aspects of the moving process that we move off an hourly rate, that we have a minimum, and that any additional time is prorated to minute intervalsThis is the process you experienced as does every other customerAs for the claims form, when it is received by the claims department it will be processed

Wishing I had read the internet reviews by former customers of All My Sons prior to contracting their servicesHad I done so, I would have chosen a more honest and reliable moving companyTo get straight to the point, the facts of my March 10, move are as follows: - Advised the "salesman" that my budget was $Was promised that a move kept under hours would be $ = At the end of the move within hours, they would not unload the truck unless I paid $ - Asked for a start time of 8am"Salesman" promised that they would arrive at 8am = Moving truck arrived at 9am - Asked for movers to ensure a fast movemen arrived at 9am = men were moving while the 3rd man stayed on the truck to count boxes I'm a year old female and worked harder and moved more than the 3rd man that I paid for - The movers damaged a television - specifically, scratched the screenThey knew they caused the damageThey tried to "scratch" the scratch awayEven asked if I had a lighter to see if they could melt the scratch awayI was asked to sign the claim form and they were smart enough to tell me to take a picture of the claim form with my cell phoneAdvised me that I'd here from the office within days to discuss the damage and claim = After weeks , I had to call the office to inquire on status of claimThey stated they had not received the claim form and didn’t know anything about the claim - I filled out another claim form for the office, and included a copy of the claim form completed and signed for the movers on the day of the move = The office would not deal with me unless I paid a notary to notarize the claim form (even though their movers admitted to the damage and a claim form was signed for the movers at the time of damage) - I paid a notary and emailed the claims forms = weeks later, received a call from their claims staff stating that they would not discuss settlement with me unless I promised not to post negative comments about All My Sons on the Internet ARE YOU KIDDING? From the very beginning, All My Sons did the Wrong Thing - made promises they didn’t keep and consistently failed to show that they were a company of integrity I've worked with moving companies over the last yearsI've never felt this compelled to post a world wide web complaint about a moving company....nor ANY company, for that matter Please do yourself a favor, spare the headache and work with ANY other moving company -you'll be thankful for it at the end of the day

I would like to thank All My Sons for helping my daughter move to her new apartmentThe whole process was effortless on my behalf and I didn't have to worrry about a thingI posted a request for bids online on a Sunday and within minutes I received a call and a very fair proposalThe family members I spoke with were extremely pleasant and courteousThe follow up was amazing and not annoyingA week later my daughter and granddaughter were moved into their new apartment ready to enjoy a new lifeAll My Sons took the worry and stress out of the process for me, especially since I live miles away Thanks Guy'sYou were fabulous

We are doing an internal investigation and will be speaking with, coaching and mentoring the local officeWe will also process your claim

Please have customer send over invoice via email as we have had some office turnover and are trying to clean up everythingSorry for the delay as we will get this handled immediately.Thanks, [redacted]

Good afternoon, that was not a canned response, in order for us to process your claim for damages and address your complaints for time, you need to contact the customer care teamWe have claims forms we will send you for your damages and we will also address your complaintsPlease call us [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was obviously rushed through this paperwork The movers would not begin until I signed all paperworkI mentioned the damage several times before we left the first location At the second location, they were in a hurry to leave, as one mover's girlfriend had twins and I felt bad keeping them The only document I was told to sign was the preexisting condition form, which didn't make sense to me, but I was assured it was the correct form After all, how would broken glass be a "pre-existing condition" This company is fighting over a small amount of money and creating a very bad name for themselves They have shown themselves to be very unprofessional Regards, [redacted]

The customer has been resolved

I was extremely satisfied with All My Sons Moving & StorageThe two men that moved our furniture were very professionalThey called before they arrived giving an estimated time of arrival and they arrived minutes earlier than anticipatedThey wrapped and moved our furniture with the upmost care as if it were their own furniture

To Whom It May Concern: [redacted] was scheduled for a move with us on Tuesday afternoon September 20th. The crew that was scheduled to move him had their truck break down in route and we did not have an additional truck nor crew available right then. The customer was informed of the incident with our apologies and we told him that he could reschedule for the next morning if we couldn't get a crew out later that evening if possible. [redacted] elected to go with another company and my guys gave him the contact information for that company. [redacted] is unhappy with the service that he received from the other company and claiming that they took too long. While I understand his frustration and apologize that we had an emergency situation come up that afternoon if he is unhappy with the service and time the other moving company provided he needs to seek a refund from the company that performed the service. We cannot refund a move that we didn't do and have no way to verify what happened between him and the other company that caused him to seek a refund for time. [redacted] may contact me if he like to discuss this matter and I can try to help him resolve his issue with the other company. Thank You. Gary Morgan General Manager All My Sons Cincinnati ###-###-####

I have never experienced such a disaster in my life. My wife and I were scheduled to move on a Friday morning. We needed to be out in a few hours in order to close on the sale of them. All My Sons called me the day before to confirm everything -- this was the second confirmation call I had received. I felt great about everything, then the next morning THEY NEVER SHOWED UP. I got a call five minutes after they were supposed to arrive and they said they weren't coming. Wasn't even much of an apology despite the fact I didn't raise my voice or anything. We nearly had to push our closing date back and take on two mortgages at once because of this company, and from what I've heard after the experience, this is not the first (nor the last) time this will happen. Please, please avoid this company. I've never written a bad review in my life in the understanding that everyone has a bad day, and I don't like to tarnish a brand's image based on one bad experience. However, this is the exception and the company nearly cost me thousands of dollars.

This move was completed on April 28, and this is the first we are hearing of this claim, shippers have days to submit a claim

Ms [redacted] , Your shipment was packed in the same manner as we would pack any other truckThe difference being, would we have been packing our own truck, we would have had the proper equipment to restrain the shipment as well as thicker quilt pads to protect the shipmentBeing it was not our truck, we cannot stand to lose such expensive equipmentWithout the proper strapping the shipment stands a great chance of shifting; hence your picturesMany of the boxes in your pictures are not boxes we packedTherefore, not only are we not able to verify their contents, but we are not able to verify that they were packed properly(Equal weight distribution, fully packed, extra paper packing to fill empty spots to maintain integrity, etc.) When we packed your truck, we did so in a professional mannerAs for the weight of items, many times that is irrelevantYou cite a 50- lbbike as being on top of your shipment; however a standard cu ftbox can easily run lbsyour shipment was roughly 30,000lbsIf every item over lbswere to be placed on the bottom, you would have had to use many more containersIt is not reasonableAdditionally, it is not unreasonable to stack items of lbsor moreAs for the placement of the bike in the picture, we would not have placed it on top of your refrigeratorUnfortunately, without the proper equipment items do shift in transitI deeply regret any issues you might have, but as we packed your shipment to the best of our ability, in a professional manner, consistent with a load of your nature, I cannot accept liabilityAgain, once we are no longer in care of your goods, we cannot hold ourselves responsibleHad we contract [redacted] to transport your goods, this would most likely be a different conversationVery Respectfully Jacob P***

Excellent service! Prompt and very professional Will be using them again soon!

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have submitted the claim for our damaged furniture to the outside company-awaiting responseI called the number provided in their Revdex.com reply-awaiting responseIn fact, I have yet to be contacted by the All My Sons company since our move, despite numerous attempts to contact themI find the way this company has dealt with this issue completely unprofessional and unacceptableThey have done nothing to resolve or remediate their blatant negligence and disregard during our move Regards, Jessica Nelson

Good morning, that would be correct, we do not offer a resolution/settlement until our customer care team receives the completed claims packetI do sincerely apologize that we did not meet your expectations during your relocation with usThe customer care team will respond to you within days after receiving the completed claims formsIf you have any questions you may contact at ###-###-####

Per our corporate office, they are willing to turn over the check to the customer, however, he has been asked to remove negative comments from any social mediaWe believe this is fair upon customer's requestAnything else will need to be handled by our corporate office as they have been the direct contact with this customer Thanks, [redacted]

This customer moved with us on 7/31/2016, on 8/17/we mailed claims forms to [redacted] Naperville, IL To date, we have not recieved any claims forms or corespondents from the customerWe will need the forms sent to usYou may call us at [redacted]