Allain Randy J DDS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11457047, and find that this resolution is satisfactory to me Regards, Da [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11689053, and find that this resolution is satisfactory to me NOTE: I will keep the wine and accept $credit to my card By the time I paid for return shipping and restocking, it would be about same result Please advise Vinesse Regards, Ralph Helwig

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11578033, and accept this resolution is satisfactory of a full refund of $This doesn't address the issue of the three bad bottles of wine, but we just wish to be done with this company Regards, W [redacted] ***

On June 10, 2016, C [redacted] activated an account with Vinesse for the American Cellars Wine ClubDuring the activation of her wine club, she notified the representative to hold the introduction shipment until June 20thThe representative placed the account on hold and added a notification to send the introduction shipment out on this dateAnother representative received the notification and processed the shipment for the customer, and did not notice a separate shipment processed as wellVinesse has recognized and corrected this situationThe shipment has been picked up at no charge and the full amount of the shipment was refunded back to C [redacted] 's accountThank you

Complaint: I am rejecting this response because:What the seller just stated was an absolute lie/fabricationI contacted them immediately after identifying the bait and switch fee increase on OCT2ndI have proof of these emails I was told the order HAD NOT SHIPPED and was beginning processing but they refused to stop it while it was in processing (less than hrs after order)And again, nowhere was I told either in written or verbal that I would be charged more (2.5X) than the offer price Regards, D [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11780764, and find that this resolution is satisfactory to me Thank you I contacted my bank and they confirmed that my account was credited Regards, B [redacted]

On January 29, 2016, [redacted] activated the American Cellars Wine Club with Vinesse through an American Airlines promotion to receive miles for wine shipmentsThis offer was for an introductory offer of bottles of wine for the price of $Ali proceeded with this offer and received two club shipments through Vinesse, receiving a total of miles to their American Airlines accountOn the date of April 14, 2016, Ali decided to discontinue the American Cellars Wine Club membershipOne month later, on May 16, 2016, Ali re-activated the American Cellars Wine Club with Vinesse through an E-Miles promotionThis offer included an introductory shipment of bottles of wine and airline miles for $On the terms and conditions at the bottom of the offer, a page populates notifying members that this offer is only valid for new customers only and that if you have taken advantage of an introductory offer within the last months, you will be allowed to enroll but may not receive the introductory offer or milesTherefore, the customer was made aware that the introductory price would not be honored since he had taken advantage of the offer within the last monthsThe customer, Ali, has issued a chargeback on the transaction and the shipment remains in their possessionVinesse is willing to have the shipment picked up and a credit to be applied, however the customer must drop the dispute and provide proof to VinesseUntil then no credit can be issued on a disputed transactionPlease see the attached documents for proof of terms and conditionsAlso, you may view the terms and conditions on the webpage http://www2.vinesse.com/emil2016/? located at the bottom of the page

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11604248, and find that this resolution is satisfactory to me Regards, J [redacted]

We regret to hear you were not please with the table top opener that was offered with our introductory shipment, as most of our members are very please with this free gift I've also attached a copy of our satisfaction guarantee, which can be found on our website Vinesse will replace wines that members are not pleased with within days, and send it at no charge with their next shipment Because you are no longer a member, you have no additional shipments, which is why the customer service representative advised that you would be responsible for shipping costs.Due to your dissatisfaction with our gift and product, we will replace the wine with no additional shipping costs Please allow 7-business days to receive your shipment Feel free to contact Vinesse customer service at 800-823-for tracking information or any additional questions you may have Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11688745, and find that this resolution is satisfactory to mePlease have the merchant credit the miles account and close my account without further send out the second shipmentThank so much for your help Regards, L [redacted] ***

On December 18, 2015, the customer, E [redacted] , activated the American Cellars Wine Club with Vinesse through a Hilton Honors promotionThe promotion advises there will be monthly shipments at a higher cost than the introduction shipmentOn January 15, 2016, E [redacted] logged into their member service center on Vinesse.com and changed the bottle count from to bottles and delayed the account until March On March 7, an email was sent to the email address the customer provided upon their enrollment that their shipments will begin processing againOn March 14, the second shipment processed, since E [redacted] did not contact Vinesse to cancelOn March 30, 2016, E [redacted] contacted Vinesse to cancel the club and demanded a full credit for the shipmentA Vinesse customer service agent let E [redacted] know that our po**cy, as stated on the Vinesse website, is a refund less shipping and a 15% restocking fee for all returned shipmentsSince this conversation, E [redacted] has disputed the charge and money was refunded to them by their bankNo refund is owed unless the dispute is droppedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10814183, and find that this resolution is satisfactory to me Vinesse did provide a very acceptable and appropriate solution to the issue, and I appreciate their attention to the matter Regards, C [redacted]

The account for the customer was refunded in the full amountWe understand there was an error when the order was processed and we have waived our policy due to the inconvenienceNo further action is requiredThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12747641, and find that this resolution is satisfactory to meAs a suggestion to this company, in an effort to avoid this issue that is common as evidenced by multiple complaints via Revdex.com, I recommend they improve the communication methods in regards to monthly shipments and chargesAny other subscription service I have used has always sent an email in advance notifying me of the upcoming shipment and chargesA lot of headache could be avoided with this simple solution Otherwise you are refunding a bunch of unhappy customers and are gaining a reputation of being dishonest and deceitful Regards, M [redacted]

Dear MrL***, I see you joined our American Cellars Wine Club on March 17, 2018, with our promotional offer of red wines, along with additional bottles of our Gracenote Pinot Noir for $ This offer was for a total of wines We are sorry to hear you were not satisfied with the varietals that were sent to you in our introductory shipment While we shipped a variety of Cabernet, Merlot, Pinot Noir, Bordeaux and blends, we understand that wine is a very personal and subjective experience This is why we offer our satisfaction guarantee We can be reached at ###-###-#### Monday through Friday, 6:00am to 5:00pm PST, with no solicitation messages during business, or non-business hours Perhaps you can send us the number you dialed so we can look into this further.Our live chat is also active during the same hours, with no hyperlink during non-business hours Again, we apologize for your experience and have issued a full refund of $and canceled your membership Please allow to business days for the credit to appear on your account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12689680, and find that this resolution is satisfactory to meHowever, just to tell anyone reading this message, I bought these wines as said "on a promotion"I did not buy to be in a enrollmentIf was, should be somewhere on American Airlines page with letters sized like or I would never buy for refillingI tried to returnThey refused to accept the package back Regards, A [redacted]

The customer, D [redacted] ***, contact Vinesse Wine Club on 7/2/in regards to a table top opener he received with his first shipmentDuring the conversation D [redacted] had mentioned that a the table top opener gift had pushed a cork into one bottle he hadThe customer service agent D [redacted] had been speaking with offered to send a replacement for the opener **d the bottle of wine that the cork fell intoD [redacted] told the agent he did not replacements for eitherD [redacted] has not contacted Vinesse since this phone conversationVinesse has a satisfaction guar**tee on all of our productsThe satisfaction guar**tee provides replacements in your next shipment at no costIf a bottle is damaged, we will send replacements at no cost immediately after being notified, unless the member refuses themThe customer, D [redacted] ***, may receive replacements for **y wines he does not like, per our satisfaction policyTh**k you

We are sorry to hear about your experience, however is it possible that you might have Vinesse confused with another wine club? We do have a membership under your address and phone number under the name of C [redacted] However we have not sent you any shipments since October, as there was a request to delay the November and December shipments, due to having too much wine I see we are also sending you replacements for wine that you did not enjoy These are sent with the next shipment, which is scheduled to ship in April I have attached the notes from our system that indicate these conversations and delays to your deliveries I have also attached a copy of the transactions on the account, showing that the last shipment sent to you was in OctoberIf you wish to not receive the April shipment, or have any other questions or concerns, please contact customer service at ###-###-#### Monday through Friday, 6:00AM to 5:00PM PST Thank you for choosing Vinesse!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11128939, and find that this resolution is satisfactory to me Thank you for your stated willingness to resolve this dispute and issue a credit.Proof that Citibank has dropped the dispute is attachedI have drawn a red circle around the relevant informationPlease confirm receipt and let me know if there are any other conditions I need to fulfill Regards, D [redacted]

On March 15, 2016, L [redacted] King became a customer with Vinesse through a NRA Wine Club promotionThe promotion was to enroll into the Seasons Wine Club and support the NRA with each shipmentThe offer explains that when enrolling into the club, you are authorizing ongoing automatic wine shipments The offer is attachedOn May 4, 2016, L [redacted] called Vinesse to cancel an order she accidentally placed through an email offerThis order was cancelled per her request, however, she never mentioned to cancel the membership at that timeOn June 7, L [redacted] called to cancel the club and this was done and a credit request form was sent to the email on fileWe understand L [redacted] was not receiving these emails, but we did send them on three separate occasionsL [redacted] reached out to our credit department through a separate email thread on June 16, The shipment that had processed on June 6, was returned and a full credit was issued to her account in the amount of $Therefore, no further credit is owed to the customer at this timeWe do apologize for the amount of time it took to have this matter resolved and we will be looking into why L [redacted] was not receiving the emails from VinesseThank you