Allain Randy J DDS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11720133, and find that this resolution is satisfactory to me
Regards,
J*** ***
Thank you for responding to my request. If $is not credited to my checking account in to business days I will certainly let Vinesse know. Ms Caballero

Dear MsT***,I've attached a copy of the notes from our system, showing your club join via phone on 8/26/ I apologize for the confusion that you did not understand you were joining a wine club membership These notes also indicate that you called us on 9/20/to cancel your
membership, with a confirmation email sent on 9/20/ Your Cancel ID # is and you will no longer receive any shipmentsThese notes also show that we offered you a 50% discount to keep the shipment of wine, due to this misunderstanding, which you accepted This refund was also submitted on 9/20/ I've also attached a copy of your transactions, showing that we issued a credit for $61.74, which is half the price of the wine that you have accepted to keep If you wish to return the wine, we will issue the balance of the credit at an additional $for a total credit of $123.49. Thank you

The customer, V*** ***, became a member with Vinesse on 6/2/with a US Airways promotion, web link After three months in the American Cellars Wine Club through the US Airways promotion, V*** cancelled her account on 9/26/On 7/9/2015, V*** reactivated the American Cellars Wine
Club through an American Airlines promotion, web link http://www2.vinesse.com/aaem0715/?Although this reactivation is against our policy that all promotions are for new customers only, we honored the promotion price of $for the customerOn 9/4/2015, V*** activated another wine club through the same account, trying to take advantage of the system and receive another promotional offer for the Seasons Wine Club, web link https://www.5seasonswine.com/enjoy0515/***0815DLThis promotion was denied and the shipment was returnedWe have honored a full credit back to V***'s account, as she stated she wasn't aware all the clubs were relatedWe have attached screenshots from all three offers V*** signed up for, showing that all the clubs were related through Vinesse, and that the terms and conditions state that all offers are one per household and for new customers onlyNo further credit is owed to V*** *** for the transaction in question, since the full credit of $was issued to her accountThank you

We apologize for your experience with Vinesse We do ask members to call us for cancellations, which gives us the opportunity to document the reasons, so we may better service our members in the future However it appears that this was a matter of timing between your email and phone call
to us, and when your next shipment was processing Due to this timing, we we will honor the full refund for the shipment We do publish our return policy explaining the fees on our website, which I have attached, along with a copy of the notes on your account and your transactions, to show the cancellation on 10/10/and the shipment processing on 10/10/ Again, we apologize for this confusion $will be refunded back to you for a total refund amount of $ Please allow 7-business days for refund to reflect on your account

The customer, K*** ***, called Vinesse on March 27, to activate our Seasons Wine ClubThe club had shipped cases of wine, plus an extra introductory offer requested by K***All shipments were delivered an signed for by K*** ***On September 28, K*** called
Vinesse to cancel f*her shipmentsSince the shipments were delivered over months ago, the shipping company Vinesse uses no longer has record of the signaturesVinesse has a day satisfaction and return policy in place that does not allow refunds or replacements on a shipment that was shipped over days agoTherefore, no credit is owed on the transactionThank you

The customer, J*** ***, activated the American Cellars Wine Club through the American Airlines promotion with VinesseWine contains alcohol, and it is against federal law to deliver alcohol without an adult signatureWe include this law in our terms and conditions on all offers and on our main
website under terms of saleThe shipment was returned to Vinesse, because Jane was not home to sign for delivery, and a full credit was issuedThank you

The customer, A*** ***, joined the American Cellars Wine Club on 7/14/through a promotion for Frontier Early Returns Mileage ProgramOn the offer, http://www2.vinesse.com/frones0214/?, located in the terms and conditions, our policy is clearly stated that all offers are limited one per
householdAnita then tried to activated a Delta Skymiles promotion on 8/4/through the provided link, http://www2.vinesse.com/deltaem0814/?Since our offers are one per household, it would not apply miles from both offersAnita called our company on 8/14/stating she did not know it was the same company and demanded her miles on the Frontier account even though the Delta miles had already uploadedAt that time, we explained to Anita our one per household policy and that she would not receive any miles promotions in the future if she applied for themAnita was upset and we went against our policy on 8/18/and uploaded the Frontier miles on top of the Delta miles she receivedShe stated she understood this was a one time exceptionOn 5/27/Anita enrolled in the American Cellars Wine Club again through a Delta Skymiles offer through the link, http://www2.vinesse.com/deltaem0515/?The Delta Skymiles promotion for 2015, which is the most recent offer Anita took advantage of, clearly states that not only is the offer one per household, but it is for new customers onlyWhen Anita decided to return the shipment, our company issued a credit less $shipping and handling and less a 15% restocking fee, per our return policyOur policy is listed on our website under "Shipping and Support," at www.vinesse.comPlease see attached documents, thank you

Complaint:
I am rejecting this response because:The 2nd order was placed for my mom (under a separate email address) who also lives in my householdI paid for the shipment because my mom does not like to make online paymentsWhen I saw that my credit card was charged for over $and not the advertised $41.94, I immediately contacted the companyAt this time, they informed me that the offer was limited to one per householdI asked to cancel the shipment and was told the order had already been sent outI was told I could refuse the shipment and receive a full refund - so that's what I didWhen my account was credited less than the payment amount, I called and was told there was a shipping and re-stocking fee applied to the orderI told the person I was speaking with that the other customer service representative told me I would receive a full refund and she said "that's not our policy." I think this is a horrible business practice for reasons: 1) If the offer was limited to one per household, I should have received a follto either cancel the order or pay the different amount; and 2) I don't believe customer service representatives should be able to lie over the phone just because there is a policy on the website that will be referenced if a dispute is filed.
Regards,
J*** ***

The customer, A** ***, joined the Seasons Wine Club through our introductory offer onlineThe webpage the customer joined through can be viewed at https://www.5seasonswine.com/enjoy0413/index.cfm?src=vmwebNo where on the offer does it state you may receive a full refund if the shipment is returnedOur satisfaction guarantee says that you may receive replacements for any bottles you were not satisfied with, but it does not say if you are not satisfied you will receive a full refund, as this is against our policyThe terms and conditions for this offer have no information about refunds for returned shipments, because this is stated on our website at vinesse.comThe shipment was returned because it was undeliverable once Ann refused to accept the deliveryThis return took place within days and refund was issued per our policy for the customerPlease see all attached documentsThank you

The customer, D*** *** has issued a dispute with his bank for the money in questionVinesse is unable to issue a refund on transactions that have been disputedIf D*** drops the dispute and faxes Vinesse proof that the dispute has been dropped, we will waive our credit policy for him this
one time and issue the remaining amount of the credit, which is the shipping and restocking feeD*** may contact Vinesse to retrieve our fax number to fax proof that the dispute has been droppedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11901952, and find that this resolution is satisfactory to me
Regards,
B*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12730924, and find that this resolution is satisfactory to meI will let you know when I receive the refundIf it is not forthcoming, we will start again
Regards,
P*** ***

The customer, D*** ***, submitted a mail order form to enroll into the American Cellars Wine Club on May 26, This order form notifies the customer, that by accepting the introduction offer of $39.98, you are accepting the monthly shipments and the withdraw of funds from the checking
account providedYou are able to cancel the club at anytime and are not obligated to receive anything after the introduction shipmentYou must call or send an email to Vinesse to cancel the membership, otherwise, the monthly shipments will be sent as scheduledTwo shipments on Danial's account were returned and a full credit of $was issued for both of the shipmentsNo further credit is owed, and the membership is cancelled as of July 26, Thank you

We are very sorry to hear about your recent experience with usWe do see that you enrolled through our American Cellars Wine Club through a mailed in promotion on February 6thThis club ships orders automatically once per month as stated on the promotional offer you enrolled throughWe currently
do not send email notifications prior to regular club shipments unless requestedHowever, you may view your upcoming shipment dates at any time through your online web accountWe also allow online delay and cancellations through this portalWe do apologize that you were not satisfied with this wine clubWe have issued a refund in the amount of $for the return of this recent shipmentPlease allow 7-business days for the credit to post back to your payment methodPlease contact our customer service department at ###-###-#### Monday through Friday, 6:00AM to 5:00PM, if you feel your issue has not been resolvedOur customer service representatives will be happy to assist youAs of today, your membership with the American Cellars Wine Club has been cancelledYour confirmation number is Cancel ID - Thank you and have a wonderful day

The customer, P** ***, activated their American Cellars Wine Club membership through an American Airlines offer on the website http://www2.vinesse.com/aaem0715/?On this website, it informs all customers that you are joining an automatic shipment wine club in order to receive miles through
American Airlines AAdvantage program*** continued to receive wine shipments and place orders with Vinesse all through her online web accountIn July *** received the introduction shipment and one online order, all delivered and signed forIn August 2015, *** placed a second online order, that was delivered and signed forAlso in August, *** was to receive her second American Cellars Wine Club shipment, but it was returned to VinesseVinesse emailed *** in regards to the returned shipment, and a credit of $was issued to the account per the Vinesse return policy*** received shipments following and two were returned back to VinesseAn email was sent to *** regarding the returns each time and no request to cancel was requested by her*** received two more credits for the two other returned shipments, in the amount of $and $At this time, no further credit is owed to P** *** and her account has been cancelledThank you

Vinesse offers a variety of different wine clubs, each with it's own unique name, to satisfy various customer preferences These can all be found on our website, describing what each club offers We also have partnerships with companies such as American Airlines, United Airlines, etc
We apologize that you did not understand the offer per household guideline, which is listed under the terms and conditions in the offer I have attached a copy of these terms and conditions for your review Due to this misunderstanding, you should have been offered the introductory price to keep the wine, as that is what you thought the offer was I apologize for this and have applied the $difference to your account I have attached a copy of the transaction history on your account that shows the initial refund of $34.49, which was applied on 12/19/and the second refund of $38.56, which was applied on 1/6/ Please allow to business days for the refunds to reflect on your account Thank you for choosing Vinesse!

The email that Mark was using to speak with a representative is the one he put on file, ***@optonline.netIn the thread of emails, Mark agreed to a replacement shipment at no costThe replacement shipment has been delivered and signed for at the address on fileThank you

As stated by the Business.In regards to Complaint ID#10862104, the customer must contact the bank to drop the dispute on the transaction in questionAs soon as the dispute is dropped and the bank faxes proof to ###-###-#### ATTN ***N, the remaining credit will be posted to the members accountA credit cannot be posted to a transaction that has been disputed.Thank you,** **Customer Service Supervisor

We are unable to see the attached documentPlease email Vinesse proof the dispute has been dropped to [email protected] we receive this email, we will refund the customer's accountThank you

The member, E*** ***, activated the American Cellars Wine Club through a mailing offer on September 15, The member was unaware of the upcoming shipments, so full credit has been issued to their account in the amount of $Thank you