Allain Randy J DDS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11689053, and find that this resolution is satisfactory to me
NOTE: I will keep the wine and accept $credit to my card By the time I paid for return shipping and restocking, it would be about same result Please advise Vinesse
Regards,
Ralph Helwig

Complaint:
I am rejecting this response because:The bank will automatically remove the dispute when the amount is credited back, which is also what the business wants I do not understand their logic.Since they are willing to pay back, they have in principle agreed that their charge is illegal and illegitimate So they have to do the right thing in this instance and credit back the amount immediately
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11491162, and find that this resolution is satisfactory to meThey worked with us and forwarded a replacement shipment
Regards,
*** S***

On February 23, 2016, S*** *** mailed back a Vinesse order form for the American Cellars Wine Club with a checkBy doing this, he activated the American Cellars Wine Club authorizing automatic monthly shipments removed from the checking account providedThis information is stated on the
signature box the customer has to sign and the satisfaction guarantee that explains checks will be used for upcoming shipmentsFor security purposes, the order form provided is a copy of what the member received with the signature and check removedThe first shipment processed on February 23, on the date of activation and was delivered and signed "MCDONALD." The second shipment processed on March 25, and was delivered and signed by "SMC***" on April 7, On April 11, the customer called Vinesse and requested cancellation of the membershipThe customer paid to return the second shipment that was delivered and a credit less a 15% restocking fee was issued to the members account in the amount of $The Vinesse return policy states that returns will be less shipping and the 15% restocking fee, but since the member paid the return shipping, only the restocking fee was appliedNo further credit is owed per the Vinesse return policy and since the customer did not call to cancel the club until days after the shipment had already processedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11578033, and accept this resolution is satisfactory of a full refund of $This doesn't address the issue of the three bad bottles of wine, but we just wish to be done with this company
Regards,
W*** ***

On June 10, 2016, C*** *** activated an account with Vinesse for the American Cellars Wine ClubDuring the activation of her wine club, she notified the representative to hold the introduction shipment until June 20thThe representative placed the account on hold and added a notification
to send the introduction shipment out on this dateAnother representative received the notification and processed the shipment for the customer, and did not notice a separate shipment processed as wellVinesse has recognized and corrected this situationThe shipment has been picked up at no charge and the full amount of the shipment was refunded back to C***'s accountThank you

The customer, M*** ***, activated the American Cellars Wine Club account through a mail offer with VinesseThe mail offer stated that by signing the bottom of the order form you are authorizing automatic shipments each month for a cost of $plus shipping and taxM*** returned the order
form signed to Vinesse with authorization for the ongoing shipmentsThe second shipment to the customer was returned and a credit less shipping and handling and less a 15% restocking fee was issued to M***, per the Vinesse return policyThe return policy is listed online for all customers to viewTherefore, no further credit is owed to the customerPlease see attached documentsThank you

Complaint:
I am rejecting this response because:What the seller just stated was an absolute lie/fabricationI contacted them immediately after identifying the bait and switch fee increase on OCT2ndI have proof of these emails I was told the order HAD NOT SHIPPED and was beginning processing but they refused to stop it while it was in processing (less than hrs after order)And again, nowhere was I told either in written or verbal that I would be charged more (2.5X) than the offer price
Regards,
D*** ***

The customer, E*** Thompson, joined the American Cellars Wine Club through an American Airlines promotional offerAfter enrolling through this offer, E*** activated the Cabernet Wine Club through her web account on Vinesse.comNo employee has access to her web account, as she creates the account
with a personal password and username, which is not relayed to the company employees for security purposesE*** called to cancel the Cabernet shipment on 9/2/but the shipment had processed the day prior and was shipping to herE*** spoke to several Vinesse agents that told her to refuse the package upon delivery so she would not endure any costs to herThe shipment was delivered and signed for, and the policy was confirmed by the customer that she would need to return it at her own expense. The shipment was returned and the entire amount of $was issued back to her bank accountWe are not responsible for overdraft fees placed by her bank, as we have issued all monies withdrawn by our company back to the customerThank you

Complaint: 10711970
I am rejecting this response because: Firstly, I did not receive an email inviting me to the wine club. I searched for a wine club and was impressed with "Satisfaction Guarantee" offered all over the Vinesse website. I ultimately chose Vinesse because of the fact that they had a Chardonnay Wine Club AND that I was guaranteed satisfaction with their product. On my original complaint email sent to Revdex.com, I included the email chain with Vinesse. You can see that I was NOT responded to in a timely manner and they did NOT offer to replace my bottles. They stated that since I had cancelled my membership (because it wasn't made clear to me that I would be charged $200+ for each shipment and that my in-laws would receive all 12 bottles in one shipment - the site is very misleading on this point), I would have to pay over $40 for shipping. This was an unacceptable response from a company who has "Satisfaction Guaranteed" all over their site and, frankly, one that has been endorsed by the Revdex.com. I am very unhappy with this entire experience. The wine was sub-par and the service is rude and in no way serving the satisfaction of the customer. I have offered several times (as you can see by my emails) to put the unopened bottles back in the case and leave on the porch for pick up and get a reimbursement to no avail. At this point, I will not accept replacements as I do not trust the product. I will only accept reimbursement for the 9 unopened bottles and I guess I'll just pour out the 2 opened and then re-corked bottles that are still sitting in my in-laws' fridge (and, for the record, wine does not sit around in their house EVER - if that gives you any indication how awful the Vinesse wine actually is). 
Regards,
S[redacted]

The customer, C[redacted], joined the American Cellars Wine Club through a Vinesse Priority Order Form which is sent through the mail. The order form notifies the recipients, that by turning in the form, you are authorizing monthly wine club shipments at the regular price of $90.00 plus shipping and...

tax where applicable. The introduction shipment was received and signed for by C[redacted] on June 13, 2016. On July 1, 2016, the second club shipment processed as scheduled. On July 5, 2016, William Wurtz called to cancel the club, but the second shipment was already shipped and in the possession of UPS. William said that a few bottles were bad and a credit and replacement form was sent to the email he provided. On the form, our return policy is stated that you will receive credit less shipping and handling and less a 15% restocking fee. William had called back to state he was not happy with the policy and was asked to reply to the form that was sent. William was offered replacements in the form but he did not reply to the email that was sent for him to accept the replacements, therefore, they were not sent. In order to compensate William and C[redacted] for the spoiled wines, Vinesse is willing to waive the shipping and handling and restocking fee for the returned second shipment. Therefore, instead of receiving a credit in the amount of $83.71, they will receive a credit in the full amount of $123.49. Thank you.

Complaint: 11451990
I am rejecting this response because: the merchant has not addressed my complaint at all. My coplaint is about the unlawful charge on my credit card without my consent. I want the merchant stop charging customers for the amounts more than what they agree to pay. Also, the merchant has to make their terms and conditins clear to customers. I have not yet been able to locate what the merchant claims that is specified in the terms of the agreement.
Regards,
[redacted]

Complaint: 11720133
I am rejecting this response because:
Regards,
J[redacted]
I did not  give Vinesse Wines permission to take/steal money from my checking account for any future statements.  I cannot read on the web the forms that they sent. Where is it stating that I explicitly gave permission to have Vinesse take money from my checking account.  I send a check to my utilities company every month and they have never taken money from my account  
without my permission.  I have not received a refund as was stated in the response.  I want all of the money that Vinesse STOLE from my account: $370.00.  I want responses via USPS and not the internet since that is the way I was solicited.  I want a legible copy of the contract Venesse said that I signed sent to me via USPS.  This is a company that would have continued to ship wines to my address and continue to steal money from my checking account without my express permission forever.  This could have continued forever  with no notification to the customer that a shipment was ready for shipment.  I have ordered from other Wine companies and was always alerted that a shipment was about to be sent so I could decline or accept the shipment.  Vinesse never did that and just sent wine to my address every month though the shipments were never received.  They stole money from my checking account without my permission. They stated that full refund was paid on 9/19/16 and that is a LIE.  I have no evidence that that was done.  I want $370.00.   I sent a ONE-Time check for $39.00 for a trial shipment of wine.  I did not give this company permission to take money from my account.  I was sent shipments of wine which was never accepted.  I was never at home and had no prior notification that a shipment was being sent.  Vinesse has my money and their wine and I have been screwed.  How is that legal and/or right?

On December 18, 2015, the customer, E[redacted], activated the American Cellars Wine Club with Vinesse through a Hilton Honors promotion. The promotion advises there will be monthly shipments at a higher cost than the introduction shipment. On January 15, 2016, E** logged into their member service...

center on Vinesse.com and changed the bottle count from 6 to 2 bottles and delayed the account until March 2016. On March 7, 2016 an email was sent to the email address the customer provided upon their enrollment that their shipments will begin processing again. On March 14, 2016 the second shipment processed, since E** did not contact Vinesse to cancel. On March 30, 2016, E** contacted Vinesse to cancel the club and demanded a full credit for the shipment. A Vinesse customer service agent let E** know that our po**cy, as stated on the Vinesse website, is a refund less shipping and a 15% restocking fee for all returned shipments. Since this conversation, E** has disputed the charge and money was refunded to them by their bank. No refund is owed unless the dispute is dropped. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12691173, and find that this resolution is satisfactory to me.
Regards,
G[redacted]

The account for the customer was refunded in the full amount. We understand there was an error when the order was processed and we have waived our policy due to the inconvenience. No further action is required. Thank you.

The customer, J[redacted], joined the Vinesse Wine Club through an American Airlines promotion on 7/9/2015. When activating the account the customer is agreeing to the terms and conditions, one of which being that the member must remain active for 21 days after the deposit date of the shipment...

in order to be eligible for bonus miles. Although the customer cancelled their account on 8/28/2015 and the second shipment had processed on 8/10/2015, we have honored the 3000 miles to his account because the shipment remains in his possession. Please see attached documents that the miles have been credited to the account.

We regret to hear you were not please with the table top opener that was offered with our introductory shipment, as most of our members are very please with this free gift.  I've also attached a copy of our satisfaction guarantee, which can be found on our website.  Vinesse will replace...

wines that members are not pleased with within 45 days, and send it at no charge with their next shipment.  Because you are no longer a member, you have no additional shipments, which is why the customer service representative advised that you would be responsible for shipping costs.Due to your dissatisfaction with our gift and product, we will replace the wine with no additional shipping costs.  Please allow 7-10 business days to receive your shipment.  Feel free to contact Vinesse customer service at 800-823-5527 for tracking information or any additional questions you may have.  Thank you.

On March 15, 2016, L[redacted] King became a customer with Vinesse through a NRA Wine Club promotion. The promotion was to enroll into the 5 Seasons Wine Club and support the NRA with each shipment. The offer explains that when enrolling into the club, you are authorizing ongoing automatic wine shipments....

The offer is attached. On May 4, 2016, L[redacted] called Vinesse to cancel an order she accidentally placed through an email offer. This order was cancelled per her request, however, she never mentioned to cancel the membership at that time. On June 7, 2016 L[redacted] called to cancel the club and this was done and a credit request form was sent to the email on file. We understand L[redacted] was not receiving these emails, but we did send them on three separate occasions. L[redacted] reached out to our credit department through a separate email thread on June 16, 2016. The shipment that had processed on June 6, 2016 was returned and a full credit was issued to her account in the amount of $216.47. Therefore, no further credit is owed to the customer at this time. We do apologize for the amount of time it took to have this matter resolved and we will be looking into why L[redacted] was not receiving the emails from Vinesse. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11128939, and find that this resolution is satisfactory to me.
Thank you for your stated willingness to resolve this dispute and issue a credit.Proof that Citibank has dropped the dispute is attached. I have drawn a red circle around the relevant information. Please confirm receipt and let me know if there are any other conditions I need to fulfill.
Regards,
D[redacted]