Allain Randy J DDS

We sincerely apologize for any misunderstanding in our promotional offersWe do see that the customer, J*** ***, enrolled through our American Cellars Wine Club through a United Airlines offer on April 19thHer first shipment began processing and was charged on April 28thWithin the terms and
conditions of the web enrollment page it explains that customers must remain active for day following the deposit date of each shipment in order to be eligible for the milesThis customer cancelled her membership account online on May 8thThe confirmation number of cancellation is We apologize if this information was missed prior to enrollment through this wine clubWe have honored the 2,miles to her account as of todayPlease allow 7-business days for the miles to post to her United Airlines accountIf you have any additional questions or concerns, please don't hesitate to askThank you and have a wonderful day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11457047, and find that this resolution is satisfactory to me
Regards,
Da*** ***

Complaint:
I am rejecting this response because:Viness / American Cellars Wine Club in NO way has “honored” a full credit. Viness has refusing a full credit multiple times (see attached Record of Emails), claiming that my 5/13/order couldn’t be cancelled because Viness “began processing the order on 5/9/16”, FOUR days before I even ordered it (see attached Record of Emails, Email of 5/16/11:04a claiming, "This shipment began processing for you on May 9th.") NOWHERE on the promotion, on the ordering form or Emails were any of the claimed “conditions.” (See attached Emailed offer; landing page offer) The order was cancelled prior to shipment as documented by Email time stamps and UPS records. The Revdex.com is welcome to contact me directly for access to UPS shipping records noting that Viness chose to ship AFTER order cancellation. After multiple outright lies by this company, their choice to ship despite my cancellation prior to shipping and their multiple refusals to issue a refund I was forced to initiate a chargeback dispute through my credit card company. That process is still pending. Because Revdex.com limits my uploads to four (4), please feel free to request additional documentation including:- Multiple Emails from Viness refusing full refund- Multiple Emails from Viness acknowledging that cancellation of order was received prior to shipment- UPS records documenting shipment initiating after cancellation- Full and further details of their offer, including the Emailed offer, landing page and follow up Emails, none containing claimed "conditions"- Documentation from my credit card company of Viness charge; lack of any issued refund Because of Viness’ continued fraudulent, misleading and deceptive business practices I will be following up with the FTC and local AGs office. Should further action be needed for full refund I will take direct legal action.
Regards,
*** ***

We regret to hear that you did not enjoy the wine, and that you believe they are overpriced You received bottles for $49.98, which is $per bottle I see in the notes on your account that you requested to return the wine I have attached a copy of our return policy, which
includes a 15% restocking fee, less shipping and handling, which is why you were told by customer service that this would be deducted from your refund amount if you wish to return the wineI also see in the notes that we offered you to keep the shipment with a 20% discount That would have been $per bottle I have attached a copy of the notes from your account for your review. With regards to someone "signing you up without your knowledge", it appears you placed your wine membership order by mailing in one of our promotions that you would have received in the mail We received your order form on Oct31, 2016, along with a check for $ I have attached a copy of this form that shows the date received, as well as your signature I've also attached an enlarged copy that better shows the check is in your name Your account was cancelled on Nov16, and your confirmation number is Since it appears there was confusion on whether you placed this order or not, I will issue you a full credit of $ Please allow 7-business days for the money to show in your account

We apologize for the confusion you are experiencing I've attached a copy of the notes in our system, showing the detail of your account I see where you attempted to activate a membership online and were disqualified on 11/4/The notes also show your previous membership that was
cancelled on 3/25/16, which was the reason for you not qualifying for another promotion at this time These notes also show the cancellation at 1:00:PM on 11/4/ At 11:23:PM on the same day, 11/4/16, it appears you went online and re-activated your membership This may not have been your intent, but this is how you ended up with an active account and a shipment that was deliveredI've also attached a copy of your transactions, showing the ship dates.Due to this confusion, we will honor a refund of $ Please allow 7-business days for the refund to appear on your account Thank you

Complaint:
I am rejecting this response because: I did not sign up for auto shipments when joining the club and refused 2nd shipment.I asked club to delay any furher shipments.Club charged restocking and shipping on 2nd shipmentClub sent a 3rd shipment automatically when I was on vacation in Europe -a letter arrived saying I should reject the special holdiday shipment or do nothing and the shipment would be sent automatically.This procedure is an unaccepable practice to me.I cancelled my membership after the 3rd shipment.The service person advised they would charge restocking and shipment costs on the 3rd shipment irregardlessI will have to check my credit card credits to see what credit I got
Regards,
R*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11821671, and find that this resolution is satisfactory to me
Regards,
A*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12797343, and find that this resolution is satisfactory to me
Regards,
*** D***

The member, J*** Lester, activated the American Cellars Wine Club in May The wine club ships every month with a special Holiday shipment at the end of the yearThe Holiday shipment includes extra bottles of wine at a discounted price, free gift bags, and tissue paperAll members receive a
letter in the mail days prior to the Holiday shipment processing notifying members that do not want to receive the bonus, to opt-out by either calling or going on line to our website and clicking the opt out linkJ*** did not contact Vinesse to opt-out of the Holiday shipment and the shipment was delivered to himWe understand J*** called after the shipment processed to cancel and was told incorrect information that the shipment could be cancelledBy the time J*** had called on November 11th, the shipment had already processed two days prior and was out for deliveryWe have honored a full credit to J*** in the amount of $because he was told incorrect informationThank you

The customer, J*** ***, joined the American Cellars Wine Club through the United Airlines promotion using the web link, http://www2.vinesse.com/ualelweb2015/?*** activated her membership on July 7th, Prior to J*** activating her account, N*** Russell, at the same shipping
address activated, another United Airlines promotion on May 17th, 2015, through the link http://www2.vinesse.com/ua***5/N*** Russell received a total of miles to his account for the first and second shipment, per the offer he enrolled withWhen J*** enrolled through the same promotion to earn miles for two shipments, she was disqualified due to our one per household ruleOn both the promotional web links the terms and conditions read that the offers are limited one per householdSince N*** had already taken advantage of the promotion, J***'s enrollment was not eligible to receive the milesJ*** contacted our company on July 31st about the promotion and was emailed a points and miles request form, per our procedureJ*** did not email the request form back to Vinesse until August 3rd, when she called the second timeOur agent, P***, responded through email to J*** the same day August 3rd and she did not replyOn August 4th J*** called to request a delay on her accountJ*** did not contact us again until August 17th to inquire about the promotionWe ask members allow 2-business days for a follow upCustomer is not eligible for miles since they were received by previous customer in same householdPlease see the attached documents

Complaint: 10723592I am rejecting this response because:It's true I responded to Vinesse's flier but for only one shipmentThere was no explanation of club membership and automatic shipments when I made the orderIn any case, it is a sneaky way of doing business, and the records in the public domain speak for themselves.Regards,M*** ***

The customer, M*** ***, joined the American Cellars Wine Club through an online promotion on January 10, This promotion offers an introductory shipment of six bottles of wine plus a Grand Reserve Table Top Opener and Stand at the discounted rate of $This opener is sent as a
complimentary gift with the introductory wine club shipmentThis was delivered on January 19, When joining through a web link online, the marketing offer will be added to the member's accountWe understand that M*** was under the impression he would be receiving additional bottles of wine as the complimentary giftWe are only able to offer one promotional gift per membershipHowever, due to the misunderstanding, Vinesse is willing to send two bottles of Gracenote Pinot Noir as requestedThis will arrive to M*** within the next business daysThank you

Attachments include the form we received from the customer indicating the club join and method of payment Under the signature it says "IMPORTANT, YOUR FUTURE SHIPMENTS..." explaining the monthly club shipments and price Also attached is our terms and conditions located on our website,
which states that return shipments are less shipping and handling and less a 15% restocking fee I've also included the customer transactions and notes on the customer's account, indicating the club enrollment through the mail on 5/24/ You can also see that we issued a full refund for each shipment that occurred after the first shipment in May on 9/19/

We do see that this member, Alex Xavier, enrolled through a promotion for our American Cellars Wine Club on May 31stThis promotional offer enrolled him to receive a shipment of twelve bottles of wine every other monthThe first shipment is sent at a promotional rate of $and all following
orders will be subjected to the regular pricingWe do see that the second shipment was delivered and signed for by "AXavier" on October 27thWe did not receive any notification of cancellation until after this order was already deliveredWe do not pick up shipments or provide return labelsOnce a package is accepted and signed for, it would be the customers responsibility to return any shipments at their expenseDue to the misunderstanding, we will be happy to honor a full refund for you to keep this recent packageHowever, we have noticed that you've disputed the transaction that you are requesting a credit forUnfortunately, our system does not allow us to issue a credit on a transaction that has been charged backIf you want a credit on this transaction, you can fax proof that the dispute has been dropped to (805)496-"ATTNK***Thank you and have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11742435, and find that this resolution is satisfactory to me
Regards,
A** ***

The customer did not state why he does not accept the responsePlease elaborateThank you

I have attached a copy of our system notes that indicate you joined our Grab Bag club via a phone call on April 19, and delayed your shipment as well We show there was an email notification that your club was resuming on 8/9/2016, but as you state, you did not receive this email.We
apologize that you did not receive the emails regarding your membership The email we have on file for you is [email protected] You've listed your email on the Revdex.com website as [email protected] If you can confirm a correct email address, I am happy to send an email confirmation that your membership has been cancelled, cancel ID #505458. I have also attached our credit and return policy, as well as a copy of our Grab Bag offer from our website, which shows the price of $for bottles. We regret that you have experienced confusion regarding pricing, emails receipts and timing of your shipment If you wish to return the wine, we will offer a full refund and waive the restocking feeYou would only have to pay for the return shipping cost, since the shipment was acceptedUpon receipt of the wine, we will issue a full refund of $ Or you can keep the wine and will refund the $that you are requesting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11780764, and find that this resolution is satisfactory to me
Thank you I contacted my bank and they confirmed that my account was credited.
Regards,
B*** ***

The customer, C*** ***, enrolled into the American Cellars Wine Club through a Hilton Honors promotion in March The promotion the customer enrolled through is attached and the terms and conditions explain that all promotions are for new customers onlyAfter receiving three shipments,
C*** called and cancelled his membership in May All miles for the promotion C*** enrolled through were issued to him by May In December 2015, C*** re-activated his account through the promotion attachedIn the terms and conditions, also attached, it states that the offer is for new customers onlySince C*** had been a customer prior to this enrollment, he was disqualified to receive the promotional price and milesC*** was made aware that if he returns the shipment we will issue a credit to his account, but unless the shipment is returned, no credit is owedThank you

The customer, Joe Sensendorf, joined the American Cellars Wine Club through the United Airlines promotion with VinesseThe promotion was to receive two shipments and Vinesse would award miles for the two shipments combinedWithin the terms and conditions of the offer Joe enrolled through, the
policy is explained that customers must remain active days after the deposit date of their shipments in order to be eligible for the milesThe day policy is in place to receive miles so that Vinesse can confirm the shipment was delivered successfully to the customerJoe had his second wine club shipment deposited on 6/24/and he called to cancel on 6/30/We have spoken directly with Joe in regards to this matter and honored the miles for the second shipmentThank you