Allain Randy J DDS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11507835, and find that this resolution is satisfactory to me.
Regards,
L[redacted]

Complaint: 11576789
I am rejecting this response because:
THis company
Regards,
N[redacted]

The customer, N[redacted], joined the Vinesse Wine Club through an American Airlines promotion for our World of Wine Club to earn miles while you receive wine shipments. N[redacted] agreed to receive automatic shipments on 10/14/2014. The shipments are scheduled to ship every 45 days. On 11/25/2014,...

N[redacted] called Vinesse to place her account on hold due to travel until February 2015. N[redacted] called Vinesse on 2/26/2015 to extend her delay on her account until April 2015 because she was unhappy with wines received in October 2014. Vinesse has a 45 day policy on our satisfaction guarantee. The members shipment had been in her possession since October 2015 and she did not decide she wanted replacements until February 2015. On April 13th the delay for the membership ended and a resumption email was sent notifying N[redacted] of the shipments. On April 14th, N[redacted] contacted Vinesse only inquiring about getting replacements for a shipment well over the 45 day satisfaction guarantee, per email attached. It was told to N[redacted] that the replacements would be included in her upcoming shipment so she would not incur shipping charges. Even though her shipment was not within our guarantee, we were willing to send her replacements. N[redacted] responded stating she did not want the upcoming shipment. When she was then asked if she would like to delay the shipment, she did not respond. Since N[redacted] did not respond, her shipments resumed as they should on 4/20/2015. The shipment was delivered to the address on file on 4/29/2015. N[redacted] did not contact Vinesse again until 6/25/2015. N[redacted] had another shipment process on 6/15/2015 that was delivered 6/24/2015. We understand N[redacted] is unable to return the shipment, and we have honored a full credit for the latest shipment delivered, but we will not credit the April shipment as well. Thank you.

On January 29, 2016, Jeanette Valencia, joined the American Cellars Wine Club using the web link http://www2.vinesse.com/hwes0116/?. This offers terms and conditions explain that all offers are limited one per household. Jeanette received two shipments and requested to cancel her membership due to...

no longer drinking on April 27, 2016. On May 2, 2016, Jeanette joined the American Cellars Wine Club through the link http://www2.vinesse.com/hwmpe0416/?. The terms and conditions advise all that enroll that the enrollment miles and discounted rate are for new customers only. Since Jeanette had previously been a member, she was not eligible for the discounted price and she returned the shipment. The policy for all returned shipments is listed on Vinesse.com and states that the refund will be less shipping and restocking fees. The credit for the returned shipment has been applied for the member and the membership has been cancelled. Thank you.

D[redacted] Andre enrolled into the American Cellars Wine Club on April 14, 2016 through an American Airlines promotion, see attached. The promotion explains the enrollment authorizes automatic monthly deliveries and charges to receive American Airline miles. On the day of D[redacted]'s enrollment, she...

received an email to log into her member service center on Vinesse.com. Our records indicate that she did this successfully on April 14, 2016 and again on May 19, 2016 with a new temporary password. Through the member service center portal, members can review their upcoming shipments, delay upcoming shipments, view previous orders, and much more. Since D[redacted] logged into her account on April 14, 2016, her next ship date would have been seen as  May 9, 2016. At that point, she would have been able to delay that shipment if she did not want to receive it or call customer service to cancel it. D[redacted] did not contact Vinesse until May 19, 2016, 10 days after the shipment processed. At that point we could not cancel the shipment, since it was being delivered to her. After speaking with D[redacted] Andre, we understand there was a misunderstanding during the enrollment process and a full credit was issued for the returned product. No further credit is owed for the returned shipment. Thank you.

The customer, M[redacted], contacted Vinesse Wine Clubs on 5/12/2015 to join the American Cellars Wine Club. The offer is explained to the customer when calling that they are authorizing automatic shipments each month and at any time they may call and cancel the club. Three shipments were...

delivered to the address M[redacted] provided and remain in his possession. M[redacted] contacted Vinesse on 7/20/2015 to stop all shipments, and this has been done. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11116114, and find that this resolution is satisfactory to me.
Regards, I WOULD LIKE A CHECK MAIL TO MY ADDRESS  AT [redacted] STREET FL.1 HARRISON,NJ 07029
G[redacted]

The customer, K[redacted], activated the 5 Seasons Wine Club by mailing an order form back to Vinesse. K[redacted] has not contacted Vinesse to cancel the membership until now. The account has been cancelled and no further contact will be made with the customer, as they requested. Thank you.

The customer, S[redacted], enrolled through the Earth-Friendly Wine Club through his member service center. Vinesse does not have access to any member service centers, as members create their own usernames and passwords for this service. I have provided an example of a test member service center account, showing what it looks like when the member chose to activate the club membership. The member was issued a full credit for the shipment. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12224970, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

I've attached a copy of our return policy for returned shipments.  I've also attached notes from your account, showing that you called to cancel your membership on 9/14/16.  I've also attached a copy of your transactions showing that the shipment had already processed on 9/12/16, two days...

prior to your cancellation, which is why the restocking fee was applied.  We apologize that you did not understand that you joined a wine club with monthly shipments.  Due to this misunderstanding, we will honor a full credit and issue a refund to your account for the difference of 39.77.  Please allow 7 to 10 business days for the refund to process and reflect on your account.  Thank you.

We do sincerely apologize for any misunderstanding in our offers. We do see that Mr. D[redacted] received an introductory offer for enrollment into our American Cellars Wine Club. He enrolled through this promotion online on February 3rd. This club ships orders automatically once per month. His third wine...

club shipment began processing on April 2nd. We did not receive any notification of cancellation until April 12th, after this shipment was in transit to him. At the time of the cancellation, Mr. D[redacted] was informed of our return policy and instructions on how to refuse the package when the delivery attempt was made. Due to the misunderstanding, we have honored a half credit for you to keep this recent shipment for this one time only. Since a thirty percent discount was agreed upon during the phone call on April 16th, this credit will be issued in two transactions. Please allow 7-10 business days to see a refund in the total amount of $76.49. Thank you and have a great day.

The customer, S[redacted], joined Vinesse through our American Cellars Wine Club and the Earth-Friendly Wine Club. On the Vinesse website, it is explained that all returned shipments are issued credit less shipping and handling and less a 15% restocking fee. We charge a shipping and handling fee...

because Vinesse pays to ship the product back to our warehouse, when the customer should have called prior to the shipment being sent to cancel it. The restocking fee is charged because we have to restock the product, that may not be resold because it was already shipped once. Vinesse understands the member was not aware of the shipping and restocking fee for return shipments and we will award the credit to the member. Please see attached. Thank you.

We do apologize for any misunderstanding there was with the customer, Mr. C[redacted]. Looking further into the matter, we concluded that there was an error when the system generated the order and created two. The account has been issued a full credit in the amount of $173.99. The customer...

may keep the shipment if he wishes, as this was our error. Thank you.

We apologize for the emails that you received regarding our promotional deals.  You have been unsubscribed and your email removed to confirm that you will not continue to receive our emails.  If for any reason you continue to receive them, please contact our customer service department at...

###-###-#### however I trust that this has resolved the problem.  Thank you.

Complaint: 11491162
I am rejecting this response because:Mr. S[redacted] has not or ever has spoke to a representative from Vinesse since a generic number is printed on their advertisement. In an email, they provided me with a telephone number to send a letter requesting a refund, however the number was a non working number and it was only after having put the charge in dispute, with my credit card company, did they provide that number to fax and all it kept doing was ringing and ringing.  Capital One Credit had the same issue, the number was not working.    As per my complaint, with Vinesse, it was clearly stated that that the wines were BAD, not DISLIKED as they would have you believe.  Within the attached files, if the product is damaged in shipment a refund would be given, item "A".  They keep pushing replacement, at my shipping expense, for which I do not want.  I want to be credited back.  I have requested a RA# and return label, so they could test the wine themselves, to no avail. Regards,
[redacted] S[redacted] ###-###-####

The customer, L[redacted], enrolled into the American Cellars Wine Club through the Vinesse website on January 24, 2016. On the website, we explain surcharges and taxes that are subject to certain states due to the alcohol laws in those states. On February 9, 2016, the customer called Vinesse to...

inquire about some missing bottles that were immediately shipped to them. At that time, the customer enrolled into the Grab Bag Wine Club, which has the pricing of $79.99 for 12 bottles. The customer did not want shipments for a few months, so each club was delayed for the customer. Once the delay was over, a resumption email was sent to the customer a week prior to the shipment processing and the customer contacted us after receiving the shipment about bottles they did not like. Our satisfaction guarantee is on our website, and states, that any bottles that are unsatisfactory to a customer will be included in the next club shipment, otherwise the customer must pay shipping fees to receive replacements. However, if wine is damaged, we send out replacements immediately at no cost to the customer. Since we were told the customer did not like the wine, not that it was damaged, we offered to send out replacements at the additional shipping charge since they are no longer a member. The annual fee was issued back to the member upon their request. The customer is sent a letter 30 days prior to the annual fee charge notifying them of the charge and that it can be used as a voucher on upcoming shipments. Since the refund was issued to the customer, we believe nothing further is owed. Thank you.

Complaint: 11552777
I am rejecting this response because: I requested no hold on any shipment. Yes, account was credited, but they are not being honest as to why. Just glad it is over with and I will never recommend this to anyone.
Regards,
C[redacted]

We do apologize for any misunderstanding in this matter. We do see that a phone call was made to our company on December 7th when this member verbally agreed to enroll into a second wine club to receive sparkling wines. After that date, she called in three other times inquiring about her Sparkling...

Wine Club. We did not receive a cancellation request for this club until December 22nd, after the first shipment was shipped and delivered. We informed the customer during the cancellation that we would honor a full refund due to the misunderstanding. However, since the package was delivered, it was the customers responsibility to return the shipment. No return was made. We would be happy to honor a one time pick up for this Sparkling Wine Club shipment. However, we do see that she has disputed the transaction that she is requesting a refund for. Unfortunately, our system does not allow us to issue a credit on a transaction that has been charged back. In order to process a pick up and a credit on this transaction, we must receive faxed proof that the dispute has been dropped to (805)496-4311 "ATTN" Kimmy. Thank you and have a great day.

We do sincerely apologize for any inconvenience in this matter. We do see that you enrolled through our American Cellars Wine Club on October 17th. This club ships orders automatically once per month. We do not send email notifications prior to shipments being processed as you are able to view all...

of this information through your web account. When a payment declines in our system, we do reattempt a few times before cancelling the order out. We do see that upon the reattempts, the shipment was able to process as scheduled on November 27th. We did not receive notification to cancel this order until November 30th, after the order was fully processed. Unfortunately, it was too far along to stop at that time. This shipment is currently still in transit to your location. If you do not wish to receive this order, you may refuse the package upon delivery. Once returned, a full refund in the amount of $144.06 will be issued back to the credit card we have on file. Please allow 7-10 business days for the credit to post to your account following the return. Thank you and have a wonderful day.