Allain Randy J DDS

The credit to D [redacted] A***'s account was posted by Vinesse on May 23, It can take up to 7-business days for her bank or credit card company to reflect this credit on her accountAs of today, June 20, 2016, our accounting department shows that this credit was deposited to her account on May 31, Please see the attached documents

Complaint: I am rejecting this response because:MrS [redacted] has not or ever has spoke to a representative from Vinesse since a generic number is printed on their advertisementIn an email, they provided me with a telephone number to send a letter requesting a refund, however the number was a non working number and it was only after having put the charge in dispute, with my credit card company, did they provide that number to fax and all it kept doing was ringing and ringing Capital One Credit had the same issue, the number was not working As per my complaint, with Vinesse, it was clearly stated that that the wines were BAD, not DISLIKED as they would have you believe Within the attached files, if the product is damaged in shipment a refund would be given, item "A" They keep pushing replacement, at my shipping expense, for which I do not want I want to be credited back I have requested a RA# and return label, so they could test the wine themselves, to no availRegards, [redacted] S [redacted] ###-###-####

On January 29, 2016, Jeanette Valencia, joined the American Cellars Wine Club using the web link http://www2.vinesse.com/hwes0116/?This offers terms and conditions explain that all offers are limited one per householdJeanette received two shipments and requested to cancel her membership due to no longer drinking on April 27, On May 2, 2016, Jeanette joined the American Cellars Wine Club through the link http://www2.vinesse.com/hwmpe0416/?The terms and conditions advise all that enroll that the enrollment miles and discounted rate are for new customers onlySince Jeanette had previously been a member, she was not eligible for the discounted price and she returned the shipmentThe policy for all returned shipments is listed on Vinesse.com and states that the refund will be less shipping and restocking feesThe credit for the returned shipment has been applied for the member and the membership has been cancelledThank you

The customer, J [redacted] , joined the Vinesse Wine Club through an American Airlines promotion on 7/9/When activating the account the customer is agreeing to the terms and conditions, one of which being that the member must remain active for days after the deposit date of the shipment in order to be eligible for bonus milesAlthough the customer cancelled their account on 8/28/and the second shipment had processed on 8/10/2015, we have honored the miles to his account because the shipment remains in his possessionPlease see attached documents that the miles have been credited to the account

We do apologize for any misunderstanding there was with the customer, MrC [redacted] Looking further into the matter, we concluded that there was an error when the system generated the order and created twoThe account has been issued a full credit in the amount of $The customer may keep the shipment if he wishes, as this was our errorThank you

The customer, R [redacted] , joined the American Cellars Wine Club on 5/20/and received the first shipmentThe member has since refused every shipment sent to him but has continued to request remaining a member with the clubEach returned shipment has been credited back to the member including the full amount of the last shipment for $Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12691173, and find that this resolution is satisfactory to me Regards, G [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11507835, and find that this resolution is satisfactory to me Regards, L [redacted] ***

The customer, S [redacted] , joined Vinesse through our American Cellars Wine Club and the Earth-Friendly Wine ClubOn the Vinesse website, it is explained that all returned shipments are issued credit less shipping and handling and less a 15% restocking feeWe charge a shipping and handling fee because Vinesse pays to ship the product back to our warehouse, when the customer should have called prior to the shipment being sent to cancel itThe restocking fee is charged because we have to restock the product, that may not be resold because it was already shipped onceVinesse understands the member was not aware of the shipping and restocking fee for return shipments and we will award the credit to the memberPlease see attachedThank you

We apologize for the emails that you received regarding our promotional deals You have been unsubscribed and your email removed to confirm that you will not continue to receive our emails If for any reason you continue to receive them, please contact our customer service department at ###-###-#### however I trust that this has resolved the problem Thank you

The customer A [redacted] joined our Seasons Wine Club through our online portal on 5/1/A [redacted] called to cancel her account on 5/12/because she had three memberships under the same addressWe cancelled all the accounts the member had signed up under per the customers requestOn our website, which is where the member joined, we list all our policies under "Shipping and Support." The "Credits and Returns" section states that if a shipment is returned as undeliverable within days of shipping, we will issue a credit to the original form of payment less a 15% restocking fee, less shipping and handlingUnder our satisfaction policy at the top of the page, we state you may receive replacements for wines you do not likeHowever, we do not state on any forms that the customer may receive a full credit for their purchaseThank you

The customer, Chad Baltz, joined Vinesse through an American Airlines promotion in December Chad received shipments through this promotion and miles to his American Airlines accountThe promotion was for miles for his first shipment, and miles for the second shipmentEvery shipment following would be issued miles per dollar spentThe terms and conditions on this offer state, that the offer is for new customers only and it is one per householdIn May 2014, Chad contacted our company to cancel his membershipIn May 2015, Chad re-activated his account with an United Airlines promotionThis promotion offers miles for your introduction shipment, and miles for your second shipmentThis promotion also lists in the terms and conditions that the offer is for new customers only, and it is one per householdWe can honor the price difference to the member, however, he agreed when rejoining that he would not receive the miles since he was a customer beforeThank you

The customer, M [redacted] , has been speaking with a customer service representative regarding his most recent shipmentThe customer had issued a chargeback with his bank, which has now been reversed, to receive a replacement shipment at no costThe replacement shipment is part of the Vinesse satisfaction guarantee, as we do not issue credits for wines customers did not likeThe representative was waiting on a response about which wines the customer would like to be sent as replacements, but we have not heard a responseIf the customer would like the replacements, we are happy to have those sent immediately at no cost to himThank you

The customer, Brian Arnold, was issued a credit for the return shipment per our policy listed on Vinesse.comBrian did not cancel the account until August 24th and the shipment had processed on July 17thOnce the shipment was returned, a credit less $for shipping and handling fees and a 15% restocking fee was issued to the customer in the amount of $Our return policy on Vinesse.com explains the fess for all returnsOn September 4th, the customer contacted Vinesse requesting the return fees be issued back to his account, because he was not aware of the chargesWe have honored the customers request and a full credit was issued to the accountNo further credit is owed on this transactionThank you

Complaint: I am rejecting this response because: THis company Regards, N [redacted]

I've attached a copy of our return policy for returned shipments I've also attached notes from your account, showing that you called to cancel your membership on 9/14/ I've also attached a copy of your transactions showing that the shipment had already processed on 9/12/16, two days prior to your cancellation, which is why the restocking fee was applied We apologize that you did not understand that you joined a wine club with monthly shipments Due to this misunderstanding, we will honor a full credit and issue a refund to your account for the difference of Please allow to business days for the refund to process and reflect on your account Thank you

Complaint: I am rejecting this response because: Interesting that a company who claims to have a Satisfaction Guarantee states that a customer, "will not be eligible for a credit to their account for satisfaction reasons." HmmmmI do not want replacements (nor the shipping fees associated) for your product as I do not TRUST your product based on the fact that of the three wine varietals sent, all three were unpalatableAs for the "shipment being perishable after opened", I can only assume that you mean that since we opened the case of bottles, yet only uncorked of the bottles, the entire order is now perishable?? I question your logic on that oneI will go ahead and take a "discount" of the order minus the "restocking fee" and shipping charges - this should work out to be approximately $reimbursement and I'll accept nothing lessI think this is MORE than fair as Vinesse will be getting approximately $from me and I'll have nothing to show for it except unopened bottles of awful wine and major frustrationI'll just plan to dump these remaining bottles that you deem to be "perishable"Beyond disappointed with this supposed "Revdex.com Accredited Business" and I'll be sharing with all social media outlets as well as with all of my friends Regards, S [redacted] The customer states she joined through our website where there is a detailed explanation of our satisfaction guaranteeThe details explain that you will not be eligible for a credit to your account for satisfaction reasons, but we will send you replacements in your next shipmentIf product being received for satisfaction is not sent in the next shipment, we will charge a shipping feeShipping fees for a bottle case is $Also, on the website the customer says she joined through, is the information that an email to our support center can take up to business days to receive a responseThe member was contacted the same day of the initial email sent to our companyVinesse cannot authorize pick up for shipments that have been opened, as product is perishable and cannot be returned after openedWe can authorize a discount of 40% to be issued to the customer to keep the shipment, since the shipment has been openedThe total price customer will have paid after the discount, if it is accepted would be, $Thank you

The customer, S [redacted] , enrolled through the Earth-Friendly Wine Club through his member service centerVinesse does not have access to any member service centers, as members create their own usernames and passwords for this serviceI have provided an example of a test member service center account, showing what it looks like when the member chose to activate the club membershipThe member was issued a full credit for the shipmentThank you

The customer, H [redacted] ***, activated the American Cellars Wine Club through a mail in offer on February 2, The offer states that ongoing shipments will be shipped to the address provided with the form of payment attached monthlyOn March 3, Helga contacted Vinesse to cancel the membership but disconnected the call before the representative could help her with the second shipmentAfter several phone calls with H [redacted] ***, we have picked up the shipment and refunded the full amount of $to the account she had provided upon enrollment

D [redacted] Andre enrolled into the American Cellars Wine Club on April 14, through an American Airlines promotion, see attachedThe promotion explains the enrollment authorizes automatic monthly deliveries and charges to receive American Airline milesOn the day of D [redacted] 's enrollment, she received an email to log into her member service center on Vinesse.comOur records indicate that she did this successfully on April 14, and again on May 19, with a new temporary passwordThrough the member service center portal, members can review their upcoming shipments, delay upcoming shipments, view previous orders, and much moreSince D [redacted] logged into her account on April 14, 2016, her next ship date would have been seen as May 9, At that point, she would have been able to delay that shipment if she did not want to receive it or call customer service to cancel itD [redacted] did not contact Vinesse until May 19, 2016, days after the shipment processedAt that point we could not cancel the shipment, since it was being delivered to herAfter speaking with D [redacted] Andre, we understand there was a misunderstanding during the enrollment process and a full credit was issued for the returned productNo further credit is owed for the returned shipmentThank you