Allain Randy J DDS

On January 29, 2016, Ali Vafaei activated the American Cellars Wine Club with Vinesse through an American Airlines promotion to receive miles for wine shipmentsThis offer was for an introductory offer of bottles of wine for the price of $Ali proceeded with this offer and received two club shipments through Vinesse, receiving a total of miles to their American Airlines accountOn the date of April 14, 2016, Ali decided to discontinue the American Cellars Wine Club membershipOne month later, on May 16, 2016, Ali re-activated the American Cellars Wine Club with Vinesse through an E-Miles promotionThis offer included an introductory shipment of bottles of wine and airline miles for $On the terms and conditions at the bottom of the offer, a page populates notifying members that this offer is only valid for new customers only and that if you have taken advantage of an introductory offer within the last months, you will be allowed to enroll but may not receive the introductory offer or milesTherefore, the customer was made aware that the introductory price would not be honored since he had taken advantage of the offer within the last monthsThe customer, Ali, has issued a chargeback on the transaction and the shipment remains in their possessionVinesse is willing to have the shipment picked up and a credit to be applied, however the customer must drop the dispute and provide proof to VinesseUntil then no credit can be issued on a disputed transactionThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12224970, and find that this resolution is satisfactory to me Regards, J [redacted] ***

The customer, K [redacted] , activated the Seasons Wine Club by mailing an order form back to VinesseK [redacted] has not contacted Vinesse to cancel the membership until nowThe account has been cancelled and no further contact will be made with the customer, as they requestedThank you

The customer, [redacted] , enrolled into the American Cellars Wine Club for the first time on October 14, through the attached offerThe terms and conditions on this offer explain that the offer is valid for new customers onlySince this was the first time [redacted] had been a customer with Vinesse, he received the promotional price that was offeredOn November 16, 2015, after receiving the second order for this offer, [redacted] called and cancelled his membership with the American Cellars Wine ClubOn May 13, 2016, [redacted] re-activated his account with the American Cellars Wine Club through the Hilton Honors Offer with Vinesse that is attachedThe terms and conditions on this offer also explain that the offer is valid for new customers onlyThe price was not honored because [redacted] had been a customer with Vinesse a year before and was disqualified from receiving another promotional priceWe understand [redacted] did not read the terms and conditions before re-activating his membership and he has refused the shipmentVinesse has honored a full credit for the amount of the returned shipment of $No further credit is owedThank you

We do sincerely apologize for your recent experience with our companyWe do see that an order was placed for two twelve bottle Grabbag packagesWhen the quantity is marked as two, our system recognizes this as two separate ordersWe do apologize for this errorWe would be more than happy to issue a credit for the difference in price back to your accountHowever, we do see that a recent dispute was placed on this transaction with your bankUnfortunately, when a charge back is placed our system restricts us from issuing any further refunds to your accountIn order to get this processed for you, we will need your bank to fax us in proof that the dispute has been removed for that chargeOnce we receive this information, we will issue the credit back to your accountAgain, we do apologize for any inconvenience in this matterThank you and have a great day

N*** *** joined the American Cellars Wine Club on June 20, 2016, through an offer he mailed inThe offer was to receive bottles of wine every month, plus a discounted introductory shipment at a discounted rate that included two complimentary bottles of premium winesThe customer is
allowed to call at anytime to cancel the club membershipOn the enrollment form, the customer is made aware, that providing a check is authorizing Vinesse to use the checking account provided for subsequent shipmentsThe customer is also made aware of the Vinesse satisfaction guaranteeThis guarantee entitles the customer to replacement bottles of wine for any bottles they did not enjoyIf the customer wishes to use our satisfaction guarantee, replacement bottles will be providedNathan contacted Vinesse on July 21, 2016, three days after the second shipment in the wine club processed, to cancel his membershipNathan was made aware of the shipment and he was told the Vinesse return policy, which can also be viewed on Vinesse.comNathan returned his second shipment from Vinesse and a credit was issued to his account per the Vinesse return policyNo further credit is owed to N*** at this timeThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10797364, only after emails and a Revdex.com complaint did they do the right thing They took more of my time than the credit was worth, but on principle, I wasn't going to walk away
Regards,
B*** ***

E*** *** joined the American Cellars Wine Club through the United Milage Plus link http://www2.vinesse.com/ualelweb2016/?When enrolling the advertisement says that you will receive bonus miles on your first and second wine club shipmentsThe terms and conditions highlight the first and
second shipment for the American Cellars Wine Club as wellThe credit for $has been issued to Eric's account and we will look further into his request for the termsThank you

As of August 1, 2016, J*** Colvin's membership with Vinesse has been cancelledJ*** had sent in the Priority Order Form to enroll into the American Cellars Wine Club on May 19, This order form indicates that submitting the form authorizes monthly shipments of wine and withdraw of funds
from the checking account providedAll customers are able to cancel at any time and no longer receive wine shipmentsJ*** had not called to cancel his membership, until after shipments of the American Cellars Wine Club had been shippedTwo refunds were sent to J***'s account due to the returnsHowever, at this time, J*** has placed a dispute to stop all payments on the accountNo money has been received, therefore, there is nothing to refund the customerJ*** will need to contact his bank if he is not seeing the money, as Vinesse has not received the fundsThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11875236, and find that this resolution is satisfactory to me
Regards,
C*** ***

The customer, L*** ***, became a Vinesse Wine Club member on January 28, L*** activated the American Cellars Wine Club membership through the US Airways offer to receive miles for shipments, http://www2.vinesse.com/usairem0114/?After one day of being enrolled in the wine club, L***
called and cancelled the membershipAlthough we have a policy that all members must remain active days after a shipments deposit date to receive the promotional miles, we went against our policy and awarded the promotional miles to L*** as a courtesyOn March 18, 2015, L*** activated a second account using a different shipping name, but the billing name is L*** ***The account was activated through another US Airways offer to receive promotional miles for shipments, http://www2.vinesse.com/usairways2015/?In the terms and conditions on all of our offers, we state that offers are eligible for new customers onlySince L*** was a returning customer, the promotional miles were not awarded, but the promotional price wasOn May 4, 2015, L*** called and cancelled the membership after refusing the second shipment that was processed on April 24, 2015, prior to her request to cancelThe shipment was returned to our warehouse, and per our return policy listed on Vinesse.com, we issued a credit for the return, in the full amount less shipping and handling and less a 15% restocking feeThe return policy is listed for all customers to view on the Vinesse websiteOn August 26, 2015, L*** rejoined the same account with an American Airlines promotion to receive miles for shipments, on the website http://www2.vinesse.com/aaem0815/?Since L*** has already taken advantage of two other offers with our company, she did not receive the miles or the promotional pricing. On September 24, 2015, almost a month after the shipment processed on August 26, 2015, L*** called and cancelled the membershipOn September 25, 2015, the recipient with the last name Pieroni signed for the shipment and it remains in the possession of the recipient who L*** put on the accountL*** is aware that no credit is owed for the delivered shipments, unless she returns them, and she was made aware of the return policyPlease see all attachmentsThank you

The customer, *** ***, joined Vinesse Wine Club through an United Airlines promotion to receive on going shipments and miles on 5/9/After activating the account, ***, went online to the member service center on Vinesse.com and delayed his second shipment until July At
that time, he also changed his wine preference to receive bottles instead of bottles in his shipmentsSince, ***, only set the delay until July, the second shipment began processing on 7/20/The shipment was shipped out on 7/23/2015, and we received no contact from *** during this time frameOn 8/2/2015, *** accessed his member service center and set a delay for the third shipment until October *** did not contact Vinesse to notify us he would be unavailable for the second shipment delivery until 8/3/At that time, we notified *** that shipment processed about a week prior to his request to delay and UPS would attempt to deliver the second shipment three separate times to the address on file, and return the shipment to our warehouse on 8/14/After the shipment was returned, we issued a credit less shipping and handling and less a 15% restocking fee to the account, per our return policy*** has now issued a dispute on the transaction, and a credit cannot be issued further unless the dispute is dropped with his bankPlease see attachedThank you

Revdex.com:
The offer made by this company to refund me the difference in what I was expecting to pay is a fair offerI will expect a refund of $75.54,
Regards,
*** ***

As advised by our customer service representative, it takes 6-business days for the money to go back into your account A credit of $was issued on 9/19/ If you do not see this refund applied to your account by 9/30/16, please contact Vinesse and we will look into the matter further If you have closed this account, please contact Vinesse immediately to arrange another form of payment We will also mail you a copy of the form you filled out and signed for your membership Thank you

The customer, S*** ***, received an email to join the Chardonnay Wine Club through Vinesse Wine ClubsThe Chardonnay Wine Club allows members to choose how many bottles they want to receive a certain number of times per yearShanna replied to this offer, agreeing she would like bottles
sent the specified times per year on 6/19/The first shipment of bottles processed on 6/19/and delivered to the address she provided on 6/22/On 6/24/Shanna called Vinesse to cancel the club stating she was not aware how the club workedShanna then emailed our company on July 6th stating the recipient was not satisfied with the winesOur satisfaction guarantee offers replacements in your next shipment, otherwise you will incur shipping costsEach email from Shanna has been responded to explaining the shipping costs for replacements not included in her next shipmentShanna has yet to respond to our latest email on 7/13/Thank you

This customer, Helen Elizabeth Maki, enrolled through our American Cellars Wine Club on August 23, This club ships orders automatically once per monthShe requested to put her shipments on hold until January through her web account portalHelen received an email on January 2nd to inform her
that her regular shipments will begin to resumeWe did not receive any communication following that email to delay or cancel the upcoming shipmentThe shipping carrier, GSO, attempted to deliver this package on January 19thThe customer was not available to sign for the package at that time so the shipment was returned to our warehouseCredits for all returned shipments are issued a refund less shipping and handling and also less a 15% restocking feeWhen this order was returned, the customer was refunded per our return policyAs of today, we have honored the full refund back to her accountPlease allow 7-business days for the refund to post to her accountThank you

The customer, E*** ***, joined the American Cellars Wine Club through an online promotion on June 11, This promotion offers an introductory shipment of six bottles of wine plus two complimentary bottles at the discounted rate of $After receiving the introductory offer, the customer
is to receive monthly shipments of wine unless they call to cancel their club prior to the future shipments processingThe customer's first shipment processed on June 11th and was delivered and remains in the members possessionTheir second shipment processed on July 1st and their third shipment processed on August Both of these shipments were delivered and remain in the customers possessionNo credit is owed unless the shipments are returned to VinesseThe customer, E*** ***, did not contact Vinesse to cancel these shipments until August 11, We understand that *** did not like some of the bottles he receivedHowever, our satisfaction guarantee, only allows replacement bottles to be sent in the next shipmentSince the membership is cancelled, the replacements would have to be sent with a shipping charge*** has relayed the information that he does not wish to pay the shipping charge to receive the replacement bottlesTherefore, Vinesse is willing to offer a full credit for one of the shipments, in the amount of $to be issued to ***'s accountThank you

We apologize that you were unable to reach us at the time you called Our office hours are 6:00AM to 5:00PM Monday through Friday and are listed on our website We also see that you delayed your shipment through our website on Sept14, however your shipment was already in process
We have cancelled your membership and you will receive a full refund for this shipment You may refuse the shipment that processed upon delivery or keep the wine, either way, you will receive a full refund We apologize for the inconvenience and assure you that you will receive no additional shipments or charges

Vinesse has tried to contact the customer Gazzie on four separate occasions to issue the money back to the customerCustomer refuses to take our phone calls and therefore, we are unable to refund the money to the customer because we have information we have to verifyIf customer would please
acknowledge the method of payment to apply these refunds to, we can have this resolvedCustomer has a bank account on file and we need to confirm this is where they want the refund applied, or if they would like a checkThank you

Complaint:
I am rejecting this response because: The shipment was returned by me the same day it was received and the seller in turn received the goods back on the 5th dayIt has nothing to do with "being returned as undeliverable within days of shipping"I am still entitled to a full refund as it was returned within the terms and condition of an introductore order/offerIt says that if not satisfied, a refund will be granted as I paid for the return shipment.Full refund of balance they not credited earlierRegards,Ann Baehren