Allain Randy J DDS

We do apologize for any misunderstanding in this matter. We do see that a phone call was made to our company on December 7th when this member verbally agreed to enroll into a second wine club to receive sparkling wines. After that date, she called in three other times inquiring about her Sparkling...

Wine Club. We did not receive a cancellation request for this club until December 22nd, after the first shipment was shipped and delivered. We informed the customer during the cancellation that we would honor a full refund due to the misunderstanding. However, since the package was delivered, it was the customers responsibility to return the shipment. No return was made. We would be happy to honor a one time pick up for this Sparkling Wine Club shipment. However, we do see that she has disputed the transaction that she is requesting a refund for. Unfortunately, our system does not allow us to issue a credit on a transaction that has been charged back. In order to process a pick up and a credit on this transaction, we must receive faxed proof that the dispute has been dropped to (805)496-4311 "ATTN" Kimmy. Thank you and have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11774949, and find that this resolution is satisfactory to me.
Regards,
K[redacted]

The customer, D[redacted], joined the American Cellars Wine Club through a Hawaiian Airlines promotion back on April 4, 2014. The customer then cancelled the account after receiving only one shipment on April 17, 2014. The customer rejoined the American Cellars Wine Club through a similar Hawaiian...

Airlines promotion on October 1, 2015, but was disqualified from receiving the promotion because she had already taken advantage of a promotion in the past with Vinesse. On the terms and conditions of both offers, it is explained that all offers are for new customers only and are one per household. Since the customer had already used an offer with us before, this made her ineligible to receive the promotional pricing. The customer did not contact the company until October  6, 2015 to cancel the shipment and the shipment was delivered to the customer on October 3rd. The customer was aware that if they want credit, they would need to return the shipment at their own expense. Please review the attached documents. Thank you.

Complaint: 10667737
I am rejecting this response because:
I am rejecting this response because:The business is referring to an order last year. I  am disputing the charge for the online purchase I placed in error on May 27th 2015. The business verbally stated I would receive a full refund for $195.95 and never mentioned any fees/shipping charges. As I mentioned I signed up online on 27 May 2015 for an offer for $79.95 not for $195.95. After signing up for the offer I did not receive an email confirmation. But within hours I saw my account had been charged for $195.95 and not for $79.95. I called the business immediately on the 27th May and was informed my order transaction would be immediately cancelled and a credit for $195.95 would be processed as I did not qualify for the $79. However, two days later I still saw the charge on my account. I contacted Vinesse and spoke to a supervisor named Nicole who reassured me again I would be credited for $195.95. The bottom line is Vinesse was aware immediately of my online error in signing up for the $79.99 offer, but then charging me $195.95. I contacted the company within hours and can provide phone records and calls made to the company regarding this matter. The website mislead me by not prompting me that I did not qualify for this offer and instead led me to complete the offer for $79.95, took my money and failed to send me an email and then charged $195.95 to my credit card! Vinesse continued to deceive me and mislead me by telling me they understand and want to help me and will issue a full refund...that the company will ultimately do the right thing, and that is to issue a full refund. The company failed to notify me online at the time I applied for the offer and failed to send an email confirming the transaction.  I was not aware I did not qualify for the $79.95 until I saw the charge for $195.95 pending on my credit card within hours of the mislead transaction.  I contacted Vinesse on the 27th May, immediately after I saw the charge for $195.95. I have recorded phone conversations from the supervisors as well as other representatives stating repeatedly I would receive a full refund and no mention of any fees/shipping charges. I also have email activity from the company, which are not timely nor accurate. The company repeatedly stated it has problems sending emails to gmail accounts when I repeatedly asked why I didn't receive an email confirmation. The company is extremely deceitful, greedy, insensitive, and misleading. I am asking Vinesse to issue a full refund in the amount of $195.95 to my American Express account immediately.
Regards,
A[redacted]

Complaint: 11450122
I am rejecting this response because:Vinesse 2nd response is nonresponsive to my answer to their 1st response including details of their false business practices.  Vinesse has, in NO way "honored a full credit..".If Vinesse would like to resolve this complain at this time Vinesse is welcome to mail a full apology acknowledging their false business practices - processing this order after receiving my cancellation; sending this order after receiving cancellation; making false claims that they began processing this order 4 days prior to the date of the order and the false claim that Vinesse has honored a full credit when Vinesse, in fact, forced me to dispute this charge directly through my credit card company due to Vinesse' refusal to issue a full refund even in the face of the above facts.As I already stated, if Vinesse is unwilling to take these steps to resolve this matter it will remain open with the Revdex.com until legal settlement through the FTC, the State AGs office and - if need be - my local courts should I need to take further action while awaiting resolution of the full refund.  In no case will I accept resolution prior to the 08/12/2016 date set for resolution of the chargeback Vinesse forced me to initiate in the face of their refusal to issue a full refund.
Regards,
[redacted]

The member enrolled in our promotional offer on 8/23/16.  On 8/29/16 the member called to cancel and we explained our terms, that you must be active for 21 days in order to receive the promotional miles.  Based on this information, the member decided to remain active, we lowered their...

bottle count, as well as delaying their next shipment to ship at the end of September.  The member has only received one shipment upon activation.  This membership has not been cancelled, based on the decision of the member on 8/29/16.Please see attached copies of our terms and conditions that explain the 21 day policy, the transaction history that shows only one shipment, and the customer notes from our system documenting conversations.If the member would like, we can cancel the membership at this time and honor the first 2000 miles only.  The second set of 3000 miles is honored with the second shipment, which would not ship if the member chooses to cancel.