Allain Randy J DDS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10814183, and find that this resolution is satisfactory to me.  Vinesse did provide a very acceptable and appropriate solution to the issue, and I appreciate their attention to the matter.
Regards,
C[redacted]

When reviewing the account that L[redacted] had with Vinesse, we see that Lee had been a member with the American Cellars Wine Club for 6 months and had one returned shipment. The shipment processed on June 6, 2016 and made the first attempt for delivery on June 13, 2016. UPS is scheduled to make a...

delivery attempt on 3 separate occasions unless otherwise notified. The second delivery attempt was made on June 14, 2016, and the third delivery attempt was made on June 15, 1016. At no point was there a request to hold the shipment for pick up so the package was returned to Vinesse. As stated in the Vinesse return policy listed on Vinesse.com under shipping and support, all credits for returned shipments will be incur shipping and restocking fees. No further credit is owed for the shipping and restocking fees. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12747641, and find that this resolution is satisfactory to me. As a suggestion to this company, in an effort to avoid this issue that is common as evidenced by multiple complaints via Revdex.com, I recommend they improve the communication methods in regards to monthly shipments and charges. Any other subscription service I have used has always sent an email in advance notifying me of the upcoming shipment and charges. A lot of headache could be avoided with this simple solution.  Otherwise you are refunding a bunch of unhappy customers and are gaining a reputation of being dishonest and deceitful. 
Regards,
M[redacted]

We are sorry to hear about your experience, however is it possible that you might have Vinesse confused with another wine club?  We do have a membership under your address and phone number under the name of C[redacted].  However we have not sent you any shipments since October, as there...

was a request to delay the November and December shipments, due to having too much wine.  I see we are also sending you replacements for wine that you did not enjoy.  These are sent with the next shipment, which is scheduled to ship in April.  I have attached the notes from our system that indicate these conversations and delays to your deliveries.  I have also attached a copy of the transactions on the account, showing that the last shipment sent to you was in October. If you wish to not receive the April shipment, or have any other questions or concerns, please contact customer service at ###-###-#### Monday through Friday, 6:00AM to 5:00PM PST.  Thank you for choosing Vinesse!

The customer, Chad Baltz, joined Vinesse through an American Airlines promotion in December 2013. Chad received 3 shipments through this promotion and 5450 miles to his American Airlines account. The promotion was for 2000 miles for his first shipment, and 3000 miles for the second shipment. Every...

shipment following would be issued 5 miles per dollar spent. The terms and conditions on this offer state, that the offer is for new customers only and it is one per household. In May 2014, Chad contacted our company to cancel his membership. In May 2015, Chad re-activated his account with an United Airlines promotion. This promotion offers 2500 miles for your introduction shipment, and 4000 miles for your second shipment. This promotion also lists in the terms and conditions that the offer is for new customers only, and it is one per household. We can honor the price difference to the member, however, he agreed when rejoining that he would not receive the miles since he was a customer before. Thank you.

The credit to D[redacted] A[redacted]'s account was posted by Vinesse on May 23, 2016. It can take up to 7-10 business days for her bank or credit card company to reflect this credit on her account. As of today, June 20, 2016, our accounting department shows that this credit was deposited to her account on May 31, 2016. Please see the attached documents.

The customer, [redacted], enrolled into the American Cellars Wine Club for the first time on October 14, 2015 through the attached offer. The terms and conditions on this offer explain that the offer is valid for new customers only. Since this was the first time [redacted] had been a customer with...

Vinesse, he received the promotional price that was offered. On November 16, 2015, after receiving the second order for this offer, [redacted] called and cancelled his membership with the American Cellars Wine Club. On May 13, 2016, [redacted] re-activated his account with the American Cellars Wine Club through the Hilton Honors Offer with Vinesse that is attached. The terms and conditions on this offer also explain that the offer is valid for new customers only. The price was not honored because [redacted] had been a customer with Vinesse a year before and was disqualified from receiving another promotional price. We understand [redacted] did not read the terms and conditions before re-activating his membership and he has refused the shipment. Vinesse has honored a full credit for the amount of the returned shipment of $114.99. No further credit is owed. Thank you.

The customer, R[redacted], joined the American Cellars Wine Club on 5/20/2015 and received the first shipment. The member has since refused every shipment sent to him but has continued to request remaining a member with the club. Each returned shipment has been credited back to the member...

including the full amount of the last shipment for $207.49. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12689680, and find that this resolution is satisfactory to me. However, just to tell anyone reading this message, I bought these wines as said "on a promotion". I did not buy to be in a enrollment. If was, should be somewhere on American Airlines page with letters sized like 6 or 4. I would never buy for refilling. I tried to return. They refused to accept the package back.
Regards,
A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11688745, and find that this resolution is satisfactory to me. Please have the merchant credit the 2000 miles account and close my account without further send out the second shipment. Thank so much for your help.
Regards,
L[redacted]

The customer, N[redacted], enrolled into the American Cellars Wine Club on May 26, 2016. We understand that the shipping company, Lone Star Overnight, did not deliver the second shipment on the customers account. The customer has contacted Vinesse since the incident and a full credit has been...

returned to the customer's account. No further credit is owed at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11628669, and find that this resolution is satisfactory to me.
Regards,
E[redacted]

The customer A[redacted] joined our 5 Seasons Wine Club through our online portal on 5/1/2015. A** called to cancel her account on 5/12/2015 because she had three memberships under the same address. We cancelled all the accounts the member had signed up under per the customers request. On our...

website, which is where the member joined, we list all our policies under "Shipping and Support." The "Credits and Returns" section states that if a shipment is returned as undeliverable within 45 days of shipping, we will issue a credit to the original form of payment less a 15% restocking fee, less shipping and handling. Under our satisfaction policy at the top of the page, we state you may receive replacements for wines you do not like. However, we do not state on any forms that the customer may receive a full credit for their purchase. Thank you.

We do sincerely apologize for your recent experience with our company. We do see that an order was placed for two twelve bottle Grabbag packages. When the quantity is marked as two, our system recognizes this as two separate orders. We do apologize for this error. We would be more than happy to...

issue a credit for the difference in price back to your account. However, we do see that a recent dispute was placed on this transaction with your bank. Unfortunately, when a charge back is placed our system restricts us from issuing any further refunds to your account. In order to get this processed for you, we will need your bank to fax us in proof that the dispute has been removed for that charge. Once we receive this information, we will issue the credit back to your account. Again, we do apologize for any inconvenience in this matter. Thank you and have a great day.

The customer, Brian Arnold, was issued a credit for the return shipment per our policy listed on Vinesse.com. Brian did not cancel the account until August 24th and the shipment had processed on July 17th. Once the shipment was returned, a credit less $25.00 for shipping and handling fees and a 15%...

restocking fee was issued to the customer in the amount of $78.62. Our return policy on Vinesse.com explains the fess for all returns. On September 4th, the customer contacted Vinesse requesting the return fees be issued back to his account, because he was not aware of the charges. We have honored the customers request and a full credit was issued to the account. No further credit is owed on this transaction. Thank you.

The customer, H[redacted], activated the American Cellars Wine Club through a mail in offer on February 2, 2016. The offer states that ongoing shipments will be shipped to the address provided with the form of payment attached monthly. On March 3, 2016 Helga contacted Vinesse to cancel the...

membership but disconnected the call before the representative could help her with the second shipment. After several phone calls with H[redacted], we have picked up the shipment and refunded the full amount of $114.99 to the account she had provided upon enrollment.

The customer, D[redacted], contact Vinesse Wine Club on 7/2/2015 in regards to a table top opener he received with his first shipment. During the conversation D** had mentioned that a the table top opener gift had pushed a cork into one bottle he had. The customer service agent D** had been speaking...

with offered to send a replacement for the opener **d the bottle of wine that the cork fell into. D** told the agent he did not replacements for either. D** has not contacted Vinesse since this phone conversation. Vinesse has a satisfaction guar**tee on all of our products. The satisfaction guar**tee provides replacements in your next shipment at no cost. If a bottle is damaged, we will send replacements at no cost immediately after being notified, unless the member refuses them. The customer, D[redacted], may receive replacements for **y wines he does not like, per our satisfaction policy. Th**k you.

The customer, M[redacted], has been speaking with a customer service representative regarding his most recent shipment. The customer had issued a chargeback with his bank, which has now been reversed, to receive a replacement shipment at no cost. The replacement shipment is part of the Vinesse...

satisfaction guarantee, as we do not issue credits for wines customers did not like. The representative was waiting on a response about which wines the customer would like to be sent as replacements, but we have not heard a response. If the customer would like the replacements, we are happy to have those sent immediately at no cost to him. Thank you.

On January 29, 2016, Ali Vafaei activated the American Cellars Wine Club with Vinesse through an American Airlines promotion to receive miles for wine shipments. This offer was for an introductory offer of 6 bottles of wine for the price of $45.41. Ali proceeded with this offer and received two club...

shipments through Vinesse, receiving a total of 5000 miles to their American Airlines account. On the date of April 14, 2016, Ali decided to discontinue the American Cellars Wine Club membership. One month later, on May 16, 2016, Ali re-activated the American Cellars Wine Club with Vinesse through an E-Miles promotion. This offer included an introductory shipment of 6 bottles of wine and airline miles for $41.95. On the terms and conditions at the bottom of the offer, a page populates notifying members that this offer is only valid for new customers only and that if you have taken advantage of an introductory offer within the last 24 months, you will be allowed to enroll but may not receive the introductory offer or miles. Therefore, the customer was made aware that the introductory price would not be honored since he had taken advantage of the offer within the last 24 months. The customer, Ali, has issued a chargeback on the transaction and the shipment remains in their possession. Vinesse is willing to have the shipment picked up and a credit to be applied, however the customer must drop the dispute and provide proof to Vinesse. Until then no credit can be issued on a disputed transaction. Thank you.

Dear Mr. L[redacted], I see you joined our American Cellars Wine Club on March 17, 2018, with our promotional offer of 6 red wines, along with 2 additional bottles of our Gracenote Pinot Noir for $49.98.  This offer was for a total of 8 wines.  We are sorry to hear you were not satisfied with the...

varietals that were sent to you in our introductory shipment.  While we shipped a variety of Cabernet, Merlot, Pinot Noir, Bordeaux and blends, we understand that wine is a very personal and subjective experience.  This is why we offer our satisfaction guarantee.  We can be reached at ###-###-#### Monday through Friday, 6:00am to 5:00pm PST, with no solicitation messages during business, or non-business hours.  Perhaps you can send us the number you dialed so we can look into this further.Our live chat is also active during the same hours, with no hyperlink during non-business hours.  Again, we apologize for your experience and have issued a full refund of $49.98 and canceled your membership.  Please allow 7 to 10 business days for the credit to appear on your account.