Allain Randy J DDS

On January 29, 2016, *** *** activated the American Cellars Wine Club with Vinesse through an American Airlines promotion to receive miles for wine shipmentsThis offer was for an introductory offer of bottles of wine for the price of $Ali proceeded with this offer and received two club shipments through Vinesse, receiving a total of miles to their American Airlines accountOn the date of April 14, 2016, Ali decided to discontinue the American Cellars Wine Club membershipOne month later, on May 16, 2016, Ali re-activated the American Cellars Wine Club with Vinesse through an E-Miles promotionThis offer included an introductory shipment of bottles of wine and airline miles for $On the terms and conditions at the bottom of the offer, a page populates notifying members that this offer is only valid for new customers only and that if you have taken advantage of an introductory offer within the last months, you will be allowed to enroll but may not receive the introductory offer or milesTherefore, the customer was made aware that the introductory price would not be honored since he had taken advantage of the offer within the last monthsThe customer, Ali, has issued a chargeback on the transaction and the shipment remains in their possessionVinesse is willing to have the shipment picked up and a credit to be applied, however the customer must drop the dispute and provide proof to VinesseUntil then no credit can be issued on a disputed transactionPlease see the attached documents for proof of terms and conditionsAlso, you may view the terms and conditions on the webpage http://www2.vinesse.com/emil2016/? located at the bottom of the page

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11552777, and find that this resolution is satisfactory to me
Regards,
C*** ***

MrR*** *** joined the American Cellars Wine Club on January 24, He received the initial introductory shipment at the price of $and his second wine club shipment on February 22, Mr H*** did not contact Vinesse to cancel his membership until March 22, We understand
that MrH*** was not aware of the second shipment and would like to schedule a pick up with UPS to retrieve the package from himOnce the package is picked up and returned, we will issue a full credit to MrH***s accountThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID Although I am disappointed by their insistence that I clicked on an offer that included a corkscrew (it was NOT an option when I looked at the webpage, and I would have NEVER found it an attractive offer), I did not ask for an apology and I find that the resolution offered is satisfactory to meI would still advise Vinesse to revise their website, which made this misunderstanding possibleSincerely,
M*** ***

We have issued a credit to match the price of $41.95, but this will not be honored for any future purchases this member makesWe cannot falsify notes in our systemThe notes are unable to be altered after being added into an account and the notes on this members account show they activated the same club twiceThe credit to the account will post in 7-business daysThank you.*** ***Customer Service Supervisor

We do see that this member, Gary Stuart, enrolled through our American Cellars Wine Club on October 19th over the phoneDuring this call, we informed him on three occasions that his second shipment would process on November 27th and that he must contact us prior to that date to make any changes to
his accountWe did not receive any communication regarding cancellation until after this shipment was already processedWe do see that a credit in the amount of $was issued back to the payment method on file on December 8thWe have processed a check refund for the remaining amount of $Please allow business days to receive this check refund in the mail at the address we have on fileThe American Cellars Wine Club account has been cancelled as of November 29thThe confirmation number is Cancel ID - Thank you and have a great day

The promotion that the customer signed up for was the American Cellars Wine Club, in association with Delta Sky Miles The introductory shipment was for $41.95, with the following shipments at our regular club price With regards to miles, the account needed to remain active for at least
days to earn miles The member joined on 8/30/and cancelled on 9/15/2016, which would not qualify for receiving the miles I have attached our terms and conditions, which were included in the offer, that explains these details I have also attached the member notes on the account that shows the date activated and date cancelled.With regards the credit, I see the return was received in our warehouse on 9/27/2016, so I have issued the full credit for this return of $ Please note it may take to business days for this refund to reflect on your statement.We apologize for the misunderstand of this club offer and promotion

The customer, *** ***, enrolled into the American Cellars Wine Club for the first time on October 14, through the attached offerThe terms and conditions on this offer explain that the offer is valid for new customers onlySince this was the first time *** had been a customer with Vinesse, he received the promotional price that was offeredOn November 16, 2015, after receiving the second order for this offer, *** called and cancelled his membership with the American Cellars Wine ClubOn May 13, 2016, *** re-activated his account with the American Cellars Wine Club through the Hilton Honors Offer with Vinesse that is attachedThe terms and conditions on this offer also explain that the offer is valid for new customers onlyThe price was not honored because *** had been a customer with Vinesse a year before and was disqualified from receiving another promotional priceWe understand *** did not read the terms and conditions before re-activating his membership and he has refused the shipmentVinesse has honored a full credit for the amount of the returned shipment of $No further credit is owedThank you

The customer, J*** ***, did not notify the company that she would be out of townTherefore, we were not informed the delivery would not take placeWe understand she has accepted the $shipping and handling fee due to the miscommunication, but would like the restocking fee issued back
to herWe are aware the letter the customer received did not state the 15% restocking fee and we will honor issuing the credit for the restocking feeAs of today, $has been issued to the customers account ending in ####Please allow 7-business days for this credit to reflect on her accountThank you

We do sincerely apologize for any misunderstanding in our offersWe do see that MrP*** received an introductory offer for enrollment into our American Cellars Wine ClubHe enrolled through this promotion on January 22ndThis club ships orders automatically once per monthWe do not send email
notifications prior to club shipmentsHowever, we do provide a web account onlineIn this member portal you can see the dates of upcoming shipments, check tracking for shipments in transit to you, adjust the wine preferences and bottle count of your club, delay upcoming shipments if needed, and change any personal informationWe do see that MrP*** set up this web portal on January 28thWe have issued a refund in the amount of $for the customer to keep the second shipmentPlease allow 7-business days for the credit to post back to the accountThank you and have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11604248, and find that this resolution is satisfactory to me
Regards,
J*** ***

Dear MrS***,Our introductory offer enables you to join our club at a lower introductory rate for the first shipment We regret that you did not understand that you joined a clubThe form does state that there is no obligation and you may cancel at any time, however it does not
specifically state that it "is not an enrollment to a club" I have included a copy of the form you signed, please note under your signature it states: "IMPORTANT YOUR FUTURE SHIPMENTS: I understand that each month I will automatically receive another American Cellars shipment...." The reason the authorization on your credit card came just a couple weeks after your first delivery is because we send our first shipments to our customer immediately upon receipt of the initial order, then you fall in to our regular monthly shipments The reason we did not have a tracking number on Oct17th is because our shipments leave our warehouse on temperature controlled trucks to preserve the wines quality Once it is passed over to the carrier that delivers to your home, it receives its tracking number We do have this number now and we are doing our best to stop this shipment from being delivered.I've also attached a copy of our credit and return policy, a copy of the transactions showing that your shipment processed on Oct10, a copy of the notes from your account, indicating we have cancelled your membership on Oct14th.Due to the misunderstanding of joining our club, we will issue you a full refund of $ Please allow to business days for the refund amount to reflect on your account Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10837670, and find that this resolution is satisfactory to me
Regards,
J** ***

The customer states she joined through our website where there is a detailed explanation of our satisfaction guaranteeThe details explain that you will not be eligible for a credit to your account for satisfaction reasons, but we will send you replacements in your next shipmentIf product being received for satisfaction is not sent in the next shipment, we will charge a shipping feeShipping fees for a bottle case is $Also, on the website the customer says she joined through, is the information that an email to our support center can take up to business days to receive a responseThe member was contacted the same day of the initial email sent to our companyVinesse cannot authorize pick up for shipments that have been opened, as product is perishable and cannot be returned after openedWe can authorize a discount of 40% to be issued to the customer to keep the shipment, since the shipment has been openedThe total price customer will have paid after the discount, if it is accepted would be, $Thank you

Complaint:
I am rejecting this response because: as evidenced by my and many other consumer's confusion (based on the number of complaints on the Revdex.com website) the terms of the offer are not easily foundAdditionally, to not receive even one call back after being told on five separate occasions at a supervisor or someone would return the call is unacceptableIt feels like the business would prefer to ignore their customers in hopes that they will give up, rather than resolving (or even addressing) their concerns.
Regards,
J*** ***

The customer, G*** ***, enrolled in the American Cellars Wine Club on May 10, 2015, through the web link http://www2.vinesse.com/ualelem0515/?This link takes you to our United Airlines promotion, which offers you to earn miles while you receive wine shipmentsG*** did not contact Vinesse
until July 20, to cancel his membershipThat same day, a shipment processed on his account and was later returned to our warehouseOur return policy for all shipments is credit less shipping and handling and less a 15% restocking feeWe understand G*** called to cancel the same day and have now issued the shipping and handling and 15% restocking fee back to his accountThank you

Complaint:
I am rejecting this response because:
The shipment sent to my home was never ordered and was shipped prior to billing my accountThe account with Vinesse had been inactivated once alreadyThree bottles of wine for over $is not and has never been an acceptable "value" through any on - line purchases that I have made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10882837, and find that this resolution is satisfactory to me Advise business there will be no need to worry about any future purchase mistakes as I can assure them that myself and anyone I know will NEVER do business with them again
Regards,
D*** ***

On March 11, 2016, E*** *** activated the Seasons Wine Club through an online offerThe offer is for an automatic wine club that ships times per year, with the first shipment at an introductory rateUpon enrolling E*** had activated a web account, which allows customers to view the dates of
their upcoming shipments, and she requested a temporary password twice after this dateAt no point, until May 24, 2016, did E*** contact Vinesse to assist her in retrieving the temporary password or cancel her membershipThe second shipment for the Seasons Wine Club had processed on May 23, 2016, and was unable to be stopped upon her cancellation request, but she was made aware that she could return itWhen E*** inquired about the returned shipment, she was made aware of our return policy, which is located on Vinesse.com under shipping and support for all customers to seeThis policy states that all returned shipments, will be credited less shipping and handling and less a 15% restocking feeHowever, E*** was credited the full amount of the return and did not incur the shipping and restocking feeThe amount of $was issued to her account on June 7, No further credit is owed to E*** *** and she will receive no further shipments unless requestedThank you

We do see that MrsW*** enrolled through our American Cellars Wine Club through this promotional offer on November 18thIn order to be eligible for the enrollment miles for this promotion, we do require all membership accounts to remain active for days following the deposit date of each
shipmentWe do apologize for any misunderstandings in our offersWe do see that MrsW*** then cancelled her membership account on December 6thUnfortunately, since she did not meet the qualification requirements, she was disqualified from the miles for the shipmentWe have honored the 2,Alaskan Airline miles to her account as of today, January 29thPlease allow 10-business days for the miles to post to your airline accountIf you have any additional questions, please don't hesitate to askThank you and have a great day