Allstate Insurance

Plumbing pipe behind shower wall was found to have an undetectable pin size hole, which suddenly expanded causing a noticeable water leak behind the wall that caused rot and mold. Home insurance claim through Allstate was submitted within a couple of days of identifying the issue. Claim was processed, home was inspected, but claim was denied due to Allstate claiming the water leak was not a " covered sudden loss." Conversations with the Allstate property manager, Lee *** () lead nowhere even when presented with specific clauses within policy that clearly define "sudden and accidental" as "sudden and accidental shall include a physical loss that is hidden or concealed for a period of time until it is detectable. A hidden loss must be reported to us no later than 30 days after the date you detect or should have detected the loss." Regardless of being an Allstate Insurance customer since 1985 Lee stated and Regional Claim Leader, Susan *** () both agree that this claim was reviewed and will continue to be denied due to the loss not being a "sudden loss", which was evident by the amount of rot on the wood behind the shower. The leak suddenly happened, but was not suddenly detected.

I was hit by someone insured by Allstate which is being handled by this location. The office is extremely rude and unprofessional. I have now been hung up on by 2 different people. Erika *** is handling my claim and has failed to email on 3 occasions so that I could forward her the police report. She has yelled at me on the phone and hung up on me. I have called the manager Angela *** twice now to her direct line and she has yet to ever contact me back (last week and this week). On the phone with someone in the office today I was told that they have accepted 100% liability for my accident (the police report cites the Allstate’s driver as contributing solely to the accident) but they refuse to provide me with authorization to get my car fixed. This person said that Erika put some sort of note in my file to tell others not to provide authorization. This has now been drug out over two months and no one in this office is doing anything to move my claim forward. The people in this office are seemingly holding up payment on purpose. Everyone at this office has terrible customer service, speak over you, yells, tells you that if you don’t do something they will not speak to you, ultimately hangs up without resolving issues at all. My insurance company has said that they have all the information they need to release authorization for payment, yet they refuse to do so.

Their client put his car in reverse on a busy street because he missed his stop and hit the side of my car. Allstate asked me to take pictures of the damages to my car. When I did, they offered 1800 dollars for extensive side damage to my Mercedes 2017 CLA on the driver's side. I can't even open my driver's door and the door behind the driver's door is crushed. Allstate knows that 1800 dollars probably won't cover the labor to fix the car. Allstate never looked at the Accident Report that clearly put their client 100% at fault. They attempted to place 20% of the blame on me because their client put his car in reverse and hit my car, his car had extensive damage to his bumper and trunk area. Their client even kept saying over and over," I know it's my fault and I'm sorry" to me at the scene of the accident and to the policeman that made out the accident report. However, the next day was a different story. They wanted me to go through my insurance to get my car fixed, and I told them absolutely not. I'm currently getting estimates for damages to present to them, otherwise, I will see them in court.

This is a complaint for agent Adam *** for providing false/misleading information to customers, resulting financial liabilities for customers, and extremely bad attitude toward customer service.
When I was initializing my policy with Allstate, I, Yifan *** asked Agent Adam whether there are discounts for paying the policy amount in full, and he specifically told me no (which was later discovered as false information). Obviously, due to this response, I opted to pay monthly. However, I later discovered that I have been charged an installment fee of $8 per bill, Adam failed to service customers truthfully and is clearly incompetent.
The total amount I have been charged as installment fees is: $8 4 = $32
I called Adam and discussed the issues with him, he told me, “that’s not my mistake, what do you want me to do?”, “there’s nothing I will do to change this, period”. “no I am the only one you can talk to, I am the agent, and you cannot talk with anyone else”, and other vicious words comparable to these.
I would like to request a refund/credit back in the amount of $32 for which was caused by Adam’s mistake. Also disciplinary action on Adam ***, teach him on the policy terms so he will not make false statements to customers and damage the reputation of Allstate, also train him as a better human-being, not a vicious dog that bites.

I received am unsolicited call from an agency who contacted me on behalf of Allstate Insurance . The caller stated that he would have his insurance agent provide me with 60 percent of rates. He also instructed me that when the Agent comes on tell them you are looking for huge huge discounts on my insurance. He also said please stay on the phone do not press any key I will press all of the keys. I was transferred to Lindsey *** an Independent Agent of Allstate. I sent an email to Ms. requesting a copy of her and the company she uses to contact consumers on the NDC list. I received a response back from Ms. with a statement from the Company she uses indicating that they did not call me I contacted them. Now I know why the caller asked me not push any buttons that he would because this will appear like I contacted the agent. This is why I asked for a current copy of Allstate and the Third Party they use policies and procedures for contacting consumers. Mrs *** did not include this information in her email only accusations from the third party she used to contact me. As a consumer this is a violation to use a phone that looks like they are contacting them. I responded back to Ms. with proof of my phone records showing that the call was made to me from a number that is not in service . SO the number was fake .

I left my long-term insurance company for Allstate. Big mistake! They’re great at making sure you pay your bill however, when it comes to filing a homeowners claim it is a nightmare. They sent out a third-party adjuster because they don’t have adjusters in Washington state. They didn’t like what the third-party adjuster that they sent out had to say because he indicated my roof had wind damage in multiple areas. It took over a month while my roof was leaking for them to finally agree to cover my roof which had lifted shingles and shingles that have been blown off from wind storms. My contractor noticed that there were more OSB boards that had damage from the wind which would end up rotting away in time.
We sent multiple pictures of these additional boards with damage. Allstate wanted him to put a new roof over bad OSB boards. We then sent Allstate another invoice including these boards and they are refusing to pay. This to me is unacceptable! why would you want to put a new roof on bad boards that are going to be rotting, causing mold, and other issues? Stay away from Allstate insurance they’re only interested in finding ways around not to pay any type of claim.

Allstate has been the worst to work with! I should have known there would be a problem when every contractor I talked with said "Oh, you have Allstate. Good luck getting anything done." I've been a customer over 12 years and filed wind and hail damage to my roof and siding. They have done EVERYTHING to discredit the 3 DIFFERENT contractors who verified the wind and hail damage to my roof. Here we are 8 weeks later and I still don't have a resolution. It has been the worst experience I have ever had. In the middle of the whole situation the loose siding on the side of my house blew off so instead of using that on the same claim they made me file a NEW claim. WHY? Oh, so that now I have a $2,000 deductible instead of $1,000. Don't waste your time or money. Find an insurance company who will actually take care of the problems you pay them to take care of!

Overstatement of home replacement values to increase insurance premiums Allstate increased the replacement value of my 1,200 sq ft home to over $200.00 a sq ft. which is more than twice the recent construction build costs in my area. Additionally, they want to estimate my furnishing at $150,000 when my contents are no more than $25,000. It clearly appears that they are doing this simply to increase the about they charge for the policy when reality is they would never pay out the amount they want to base the charges on

I filed a hail damage claim with Allstate and I strongly believe that Allstate company is acting in a BAD FAITH claim practice. The first adjuster they sent denied my claim in 10 minutes stating that the hail damages are old. Only because I had an email from Allstate's previous inspection that the roof doesn't have hail damage, they sent another adjuster who agreed with the Hail Damage but wanted to repair and not replace the roof. My contractor is assuring me that if it was repaired and not replaced, the roof will start leaking and I will have more loss and damages, and by that time Allstate will have terminated my policy and I will be on my own. The roofing contractor sent a supplement to Allstate which yesterday Allstate confirmed that they didn't even read, and its not part of my claim file. I think because Virginia doesn't require a license, Allstate is misusing this loophole with their Bad Faith Claim practices and there is no one to hold accountable. Reading other reviews online and Revdex.com reviews, it is very clear to me that Allstate always declines the claim in the hope that the client will let it go and cancels the policy at renewal. They maintain A+ rating with Revdex.com by responding the same exact way to every complaint and I am sure mine will be the same, that it is pending with the state insurance commission.

Claim # ***9

My roof is hail and wind damaged. There are multiple shingles missing and open deck exposed. Allstate is refusing to warranty the roof and will not respond. I have called the claims manager at and Douglas ***(disaster team) at and left voicemail at both and have yet to get a callback. This is holding up the sale of this home.

I was struck by an Allstate claimant in ***. Allstate admitted full liability. I recently contacted Allstate to get my vehicle repaired. During our first interaction, I was hung up on 3 times by various representatives and was transferred around the organization excessively. I spent several hours on the phone just trying to get a claim set up. I finally got to speak with an adjuster and she agreed to pay for my damages, including the rental vehicle. A few days later, I was advised that she was transferring my claim to another adjuster. The new adjuster rescinded the previous adjuster's offer to repair my vehicle and pay for the rental, saying he needed more proof. I sent in photos and he finally agreed to pay for the loss but refused to pay for the rental, saying I would need to pay out of pocket and apply for reimbursement. This adjuster seemed intent on not supplying full instructions on how to proceed with repairs and at one point acknowledged not providing me correct information. I had to continually pull information out of him, which is difficult in my position, as I don't know all of the questions to ask. I chose an Allstate affiliated repair shop, as it was painted as being an easier and more seamless route. But prior to disclosing my choice, I visited the repair shop and asked for an estimate. The shop quoted me for new OEM parts. I disclosed to Allstate that I had an estimate on file with this shop and they auth the repairs based on the estimate. I dropped my vehicle off, and a couple of days later was told that Allstate wouldn't pay for OEM parts, despite the estimate on file that they approved. I've asked to speak with a member of mgmt no less than 5 times and have yet to have any member of Allstate's mgmt team phone me to resolve this. Allstate seems intent on delaying my claim and repairs, withholding information and causing confusion during a global pandemic.. all over $170, when many Americans are out of work.

On January 17, 2020 our vehicle was hit in Key West, FL and the person who hit us ticketed. *** took responsibility for the repairs as their client was at fault. It is March 31 and the truck is still not repaired with parts on back order. The 50,000 of coverage provided by *** is almost gone (rental car and 40k plus in repairs). We are 1,300 miles from home in an almost empty campground with no truck to pull us and our camper home. My husband has a heart condition, stage 3 kidney failure and is diabetic. The 3 day drive home without a camper would require using public restrooms and hotels potentially exposing my husband to the virus. We asked Allstate to revisit the claim and use our 100,000 of under insured coverage to put us into a truck so we can safely get home. Because the truck damage does not meet the 80% threshold for totaling the vehicle they will only continue on with the repairs leaving us stranded. My husband has been a client with Allstate for over 40 years. We pay for underinsured coverage. Now our safety depends on being able to use that coverage to get a truck and get home. Allstate says no and one of their reps implied that I in his words was trying to "get an extra 50,000 from them." We have received nothing from either insurance company and in fact have spent several thousand dollars out of our pocket to stay in the campground beyond our scheduled stay. We simply ask that given these extraordinary circumstances, the repair shops inability to complete repairs on our truck in the last two and a half months or give us a date by which we will have the truck (also related to the virus), that Allstate total out our truck allowing us to get a working truck and travel safely home. We made this request to Allstate and were told repeatedly that the damages do not meet the threshold for totaling the vehicle leaving us without the use of our vehicle and a way to safely get home indefinitely. do we have any recourse?

Re: car insurance

With my previous car I was paying $169 per month for insurance and upon buying the new car I was informed that the new car insurance will increase my premium by $149 a year (I consulted with them before buying the car) bring it up to $181.58 per month.

however I was charged $326.30 a month for the new car as the insurance was changed on me without my consent (when I complained the agent said in her email "Since this is a brand new vehicle I’m sure you will need full insurance on it.")

and for some reason (I honestly don't understand) they don't divide the premium over 12 month as usual but instead only over the months between the purchase of the new car (March 2020) and the end of the original policy (Sept. 2020)

At Allstate I was talking to:
Deepa ***, Agent
Amanda ***, Manager

Thank you

I have filed a claim with my insurance company to get funds for my car after an accident. As a loyal Allstate customer for years, I was shocked to see their offer cash value for my car was only 4,200. The market value is 43% higher than the cash value offer they have given! This has been corroborated by a third party source, which is equivalent to Kelly Bluebook retail value. I have paid my insurance for years to make sure that I am covered, in case something bad were to happen. I was surprised to hear the agent say that I was making "excuses" when trying to ask about the best way to get the fair amount of money. Insurance agent was less than personable and was dismissive of my concerns.

Contacted Allstate due to vehicle being in the body shop 7 days and needing reimbursement for my rental after being kept 3 additional days due to Allstates turn around for supplement when my vehicle was already complete. CSR Crystal was extremely unprofessional and rather than apologizing and empathizing as my rental bill was over $400, she continued to raise her voice and did not take care of me as a long term Allstate customer. Allstate claims that I should be in good hands but this is the PERFECT example of the lack of integrity of Allstate not living up to their values. I will be switching insurance companies and do not recommend Allstate to anyone.

Last month, my Chevrolet Tahoe sustained a windshield crack unexpectedly. The crack is longer than 8 inches and is located in the center part of my windshield. I contacted my insurance company to replace the windshield and requested that the windshield be fixed with GM/original glass. The referral number is ***.

After a long wait, Allstate refuses to provide me with GM glass to fix the windshield. They further assert that I am required to pay the difference between the replacement glass and GM glass. I explained that this resolution was unacceptable because this poses a safety risk to myself and the vehicle is only about 1.5 years old.

I contacted GM directly to research weather the Tahoe should have non GM glass put in it, and they were vehemently opposed to it. They informed me that the auto brake and lane departure features could be compromised and pose a big safety risk.

I last called Allstate on March 11, 2020 and spoke to Clay, a supposed senior adjuster with Allstate. Clay was rather unfriendly on the phone and carried a haphazard attitude towards my claim. I explained to him that I would like GM glass put in my vehicle because it was a safety risk and would devalue the car. He just wouldn’t help me. He told me that he was allowed to put non GM glass in my vehicle based on my policy. After some back and forth, I asked Clay to kindly provide me the policy so I can review it. He told me he wouldn’t do that. I asked, “why not?” He said he NEVER REVIEWED MY POLICY, and DOESN’T EVEN HAVE A COPY OF IT. Thus, Clay is a liar. I obtained Clay’s supervisor’s name and number, Tom ***.

I called Tom *** twice. This morning, March 19, 2020, I left him another voice message to call me back with no response.

The outcome is unacceptable, and my vehicle poses a safety risk to myself. I pay all my payments on time and have been a good customer of Allstate for several years. Please do the right thing ang replace my windshield with GM glass.

Thank you.

I am an Allstate Automotive Insurance customer, and my vehicle was struck by another Allstate customer's vehicle. I submitted the claim and photos of the damage to my vehicle. An adjuster took my and the other driver's informal statements, and determined that since our stories differed, we would have to file under our own comprehensive insurance, which carries a deductible. Allstate never took a formal recorded statement from me, and I believe did not even perform an investigation of the accident, opting to simply take a deductible from both customers, rather than fulfill its responsibility to pay for damage caused by the other driver. The damage to both vehicles clearly verifies my story. I was never told what the other driver claimed happened, and when I asked if there was any recourse to continue the investigation, I was told no.

Roof was damaged due to wind. Filed claim. Alltstate sent a third party out to inspect. Inspector determined severe damage to roof and stated that roof was not repairable. Suggested full replacement. ook multiple photos and showed them to me. He submitted to Allstate. Allstate claimed roof is repairable and that the inspector stated so. We had Total Roofing, a professional roofing contractor, come to attempt repair. Shingles were too brittle for repair. Contractor documented this with pictures. Contractor sent pictures and estimate to claims agent. Contractor spoke directly with claims agent Veronica Hernendez. Claims agent told me nothing was ever sent to her. I stated I was copied on the email and I know it was sent to her. She claimed another department gets the info. I asked her to contact other department and she said that is not possible. Asked her for her email so I could send to her. She refused. Asked to speak to supervisor. She said she would have to check about that. We have always paid all premiums on time. First ever claim with them. Have provided all documentation as requested and they refuse to process any information. The roof leaks now and has damaged the ceiling (also noted by inspector). IF not repaired immediately there is risk of damage to the two Mercedes in the garage and to other parts of our dwelling. Immediate settlement resulting in replacement of roof is our request, as determined necessary by inspector and subsequently by professional contractor. Claim # ***. Damage occurred Jan 11 2020, claim submitted Feb 13, 2020 Inspection on Feb 29, 2020.

I purchased my home in 2013, apparently the roof was never replaced. I have had damage for God knows how long and noticed a leak in the kitchen ceiling. My father tried to patch some if it up and the shingles that were coming off. We have numerous missing shingles and Allstate refuses to replace the 20+ year roof, even though I obtained several “second opinions” to make sure the roof needs replacement.

*Allstate alleges the damage is less than my deductible and closed my claim.

Billed my mortgage company 4 times instead of 1. Payments were made from escrow 4 times. Cannot locate my refund. The agent was nice at first. Now cannot get a hold of him. I'm looking for some resolution. It can be as simple as emailing me some proof of duplicate payments being refunded back to escrow, a reply that the refund check that was mailed didn't cash or at least some reply.