Allstate Protection Plans

I am the owner of a laptop. The screen was cracked by mom son. I was witness to the event. My son was proactive and filed a claim. According to the website only the owner can file a claim. My son wrote the claim stating he threw his backpack k in anger and the laptop inside the back pack screen cracked. I spoke to the company after the claim was denied and explained that my son who is 11 years old and not of legal age wrote this and it is not true or accurate. He is not the legal owner as well and therefore the claim is not valid. And he did not intentionally try to damage the computer. I asked to refile the claim as the legal owner and was told that I was unable to. They then said that the warranty was void and was reissuing the warranty even though I did not ask them to. I specifically said I am not accepting this. I am asking that they honor the warranty for accidental coverage. It was accidental and I am the legal owner. Not an 11 year old boy.

I have bought 2 times from SquareTrade. First time I bought a warentee on a microwave. The company sent me the wrong Microwave and did not have the one I ordered. Square Trade refused to refund me. I had no product to cover but no refund. 2nd time, I bought GPS rearview camera on Ebay. Rear camera would not work. Seller would not refund. Square Trade said it was not covered. They had sent an email when I bought the coverage, saying my policy would be sent in 10 days. Then a 2nd email said they do not sent out coverage in the mail. So they take your money, never give you the rules, then when you have a problem they leave you high and dry. I WILL NEVER buy from them again. Lesson learned- my opinion they are a scam.

On approximately February 18, 2018 I contacted Costco concierge service to report that are 70 inch Sony flat screen TV and develop a dark spot in the screen Costco help me go through some steps on shutting down and restarting diagnosis just did not help I was advised to contact square trade and which I have purchased A five year warranty from Costco for this tv I contacted Square trade and explain the situation I have with the TV and gave them the contract number for the warranty and also informed them that I was in possession of the original receipt for the purchase of the TV from Costco in I paided $2099.00 and $99.00 for tv warranty I received a call from trade square approximately two days later informing me that they could not find the warranty and their system I again contacted Costco concierge service and explain the situation to them and which they contacted trade Square to inform them that they have a copy of the receipts in their system and will email it over to Them three days went by and again Square trade claim they never received anything from Costco then on 22 February 2018 I received an email from trade square axing me to fill out a survey for their customer service again received another email requesting that I take pictures of the TV and also a picture of the serial number and model label on back of the tv this was sent Back to trade square on March 04 2018 again I received another survey email from trade square wanted me to answer how did they do I didn't received two more emails on March 04 2018 informing me that my claim has been approved and the email also contain of choice of three TVs of which were one Samsung 70 inch one Sony 70 inch screen and one LG 75 inch All of which of low end models on March 7, 2018 I contacted Costco concierge and explain the situation about the office that I have been given by Square trade Costco contacted square tray and a manager answer the phone when I try to explain the situation that the TV that I had was a much higher value with more features the manager did not want to hear it and said no this is all he's awfully I feel like I've been cheated out of what I paid for plus I did not even ask for the installation of which I paid Cosco to have someone come in and mount the bracket on the wall and hang the TV I think that he could've been a little more fair by giving me a higher grade Sony TV instead of their basement model

I purchased a SquareTrade warranty for a sound machine and projector from Toys R Us. I returned a defective item, was told if I bought the warranty and had the same issue the item would be replaced. The sound machine was marked down to offset the defective item and the warranty was purchased. So, now the sound machine stops working. I contact SquareTrade and submit all my documentation. They approve the warranty for $5. I call and get a representative named ***. I explain my situation and he says he's going to work on it and get back to me. He calls me later and says that he spoke to a supervisor and they approved the warranty for the full amount of the machine $34.99. He told me I could check the website and see that my claim had been updated from $5 to $34.99, which it was. He told me to complete the process I needed to go online to my claim and complete an affidavit. Once completed, the claim would be processed and the check sent. I did that, waited the few business days for the check to arrive and it was only $5. I called and spoke to another rep and requested a supervisor. I was given *** (employee ***). He heard my complaint, agreed with me that it didn't make much sense for me to buy a $7 warranty on a $5 item, told me he was going to send this up to see what could be done, he was going to review my call with Ali and then get back to me after 1 business day. It took almost 5 days and numerous calls for me to speak to him again. He told me I needed to get a receipt from Toys R Us that said $34.99 or there was nothing they could do. I explained to him that I already spoke to Toys R Us and they couldn't provide me a receipt that said that. I then, told him that I felt like I was deceived and lied to by Ali and that I never would've signed the affidavit had he not told me the amount was $34.99, which the website confirmed. He told me that without further documentation there was nothing he could do my claim was closed.

I tried to file a claim with square trade on earphones I purchased from ebay. I was told I would have to pay for the item to be fixed. Send them the recipe and they would reimburse me. I asked them to show me where this is stated in the warranty when I purchased it. Who would purchase a warranty that you have to pay to have your product fixed.

A warranty policy for an iphone was cancelled by a representative based on an "order process date" on a receipt that was after the policy was purchased. I was refunded the price of the premium as I was not given a choice. Subsequently I found that the "process date" different that the actual purchase date which PRECEDED the purchase of the policy. I called to reinstate the policy and I am not getting satisfaction, although I have proof that I purchased the phone THAN I purchased the policy

Purchased a laptop at *** with the SquareTrade coverage for 3 years. Laptop screen started flickering 6 months in. After a total of 7-8 hours on the phone being patient as they NEED to follow proper diagnostic protocol. (btw, already took this to two computer repair men that say it is a faulty ribbon). After reformatting my computer and eleminating all software issues, Squaretrade then hands me off to ***. Now *** wants to do they same 3-4 hour protocol. Going to write the same review about ***.
No one will fix my computer
Both parties have said I am covered, but to use the other party
Wont listen to any advice I gave them about the computer. All stock phone jockeys going through protocol.
This has now been a 2 month, 10 hour process that has lead to no where, but fixing it myself.
I cannot recommend squaretrade or will I use them again.

I purchased a new cellphone through Purchasing Power through my job, I got the accident warranty and when my grandson damaged my phone they want to replace it with a refurbished phone. I am extremely unsatisfied. I have always had good service until now.

We bought a Vizio E65 TV from Sam's Club on 22 July 2016 in Owings Mills, MD with the 4-year premium warranty offered by Square Trade. On 9 July 2017 we called Square Trade after the TV failed to turn on multiple times, except when it was unplugged and plugged back in. The customer service representative said they did not have enough information to complete a claim. In September 2017 the representative said the issue was normal and was not a problem. In early December 2017 the representative said it was fairly normal, but if it got worse to call again. On 30 December 2017 the representative said they needed digital photos of the paper receipt and warranty. This was provided via email on 2 January 2018. On 3 January 2018 the representative finally opened a claim. On 4 January 2018 the representative said that they were still working on the claim. Later on 4 January the representative walked us step-by-step to do a "hard restart" on the TV. On 5 January 2018 we called back because the "hard restart" did not work and the problem recurred. The representative said they had to research the problem. On 9 January 2018 we called back after the issue occurred again, and the representative said the issue was not frequent enough. We argued with the representative until they relented to send a replacement motherboard by mail and a technician to replace it. On 14 January 2018 the technician replaced the motherboard with the new one that arrived by mail. On 23 January 2018 we called again because the problem was still occurring. On 24 January 2018 Square Trade ordered a replacement TV. Square Trade told us it shipped on 26 January 2018 via MXD Group. However, we did not receive a MXD Group shipment tracking number, only a Square Trade reference number. We called MXD Group on 26 January 2018 and provided our information. On 9 February 2018 MXD Group contacted us to set up a delivery date. On 10 February 2018 MXD Group delivered the TV. However, both the outer shipping box and inner product box were severely damaged. We refused to accept the shipment. We called Square Trade 10 February 2018 after refusing the shipment. The representative said we did everything right and that they would rush a replacement TV for the replacement TV. Square Trade sent an email on 13 February 2018 stating they had ordered the new replacement TV. On 14 February 2018 Square Trade sent another email stating it had shipped via MXD Group, and provided a Square Trade reference number but not a MXD Group shipment tracking number. On 14 February 2018 we called MXD Group, but they could not find any orders under our name except the original (damaged replacement TV) order. On 20 February 2018 we called MXD Group again and they still could not find the new shipment. We called Square Trade on 20 February 2018 and they said they would look into it. On 23 February 2018 Square Trade sent another email stating it had shipped via MXD Group, and provided a Square Trade a new reference number but not a MXD Group shipment tracking number. On 23 February 2018 we called MXD Group, but they could not find any orders under our name except the original (damaged replacement TV) order. On 28 February 2018 emailed that MXD Group was trying to contact us but could not, and if they still could not MXD Group would return the shipment. We were asked to contact MXD Group. Again, the email only provided the 23 February 2018 Square Trade reference number, and not a MXD Group shipment tracking number. We called MXD Group on 28 February 2018, but they still had no record of a shipment to us and that the Square Trade reference number did not work. MXD Group also stated they had not been trying to contact us. We confirmed that our contact information on file was correct, and it was. On 28 February 2018 we called Square Trade and were told not to worry about anything, and that they would call us back on 2 March 2018 with the correct shipment tracking information. Square Trade did not call on 2 March 2018. On 5 March 2018 we called Square Trade and the representative said they see the problem, they have a note of it, and that they would call us back by the end of the day. As of 2030 EST on 5 March 2018, Square Trade has not called or emailed.

?Bought SquareTrade warranty through *** for FitBit. Charger broke and SquareTrade says it is an accessory and not covered. Look of the definition of an accessory, SquareTrade. I will never buy a warranty on *** again or with SquareTrade. Shame. ?

Square trade is a scam. They refuse to fix my tv even though I have proof of the problem. They try and blame other reasons for the problem. They cite their contract doesn’t cover the issue but cannot even show me in the contract where it states this. I will never purchase anything from them again. I also found out from visiting their website that they are owned by Allstate Insurance, which makes a lot of sense cause Allstate is a horrible company as well.

I purchased a warranty to cover my purchase motherboard that I bought on ebay.com. the motherboard failed and I sent in my laptop to SquareTrade to get repaired or see if it cold be repaired. I was told to send in Send only your item along with its battery and charger/AC adapter. My device was a all built in so I sent in my device to them. A week later I received a check for the cost of the mother board but not the my device. I called and they told me they have trashed my device. The check was only for the motherboard not my complete device.

Have been a happy customer of Squaretrade in the past. This is the first time I've tried to use a warranty after they were bought but Allstate, and they have totally lost all of my current and future business. Here's how: Sent in my Neato robotic vacuum because it developed a well-known charging error where it wouldn't allow itself to recharge at its base once it ran through a cleaning cycle, rendering it unusable. Squaretrade authorized a return and sent it to a repair place. The repair pace kept it for two hours (I'm not exagerating) before returning it to me. All they had done was change the batteries! But I gave them the benefit of the doubt and ran it for a couple days before the error appeared again. So I called Squaretrade and told them the problem had not been fixed, and in fact had probably never been adequately diagnosed in the span of two hours. The rep authorized a second return and said that according to contract if they were unable to fix it this time I would receive a replacement or a check. So, I sent it back and waited a week and a half. After no word during this period,I called Squaretrade who then told me that they were unable to replicate the problem! Mind you, I have pictures, video, etc if they really cared to ask. Not to mention the fact that if they would just run it through a cleaning cycle they would experience the error. But the Squaretrade rep just kept saying, "we're sorry, we can't make them replicate the error. If they can't see the error then there's nothing we can do. " So basically I now have a broken Neato, no chance of refund or replacement since they claim there's no error, and no way to get it fixed because it will just get sent back to the same incompetent hacks at the repair shop. So my only way the recoup cost was to cancel all of my wife's and my policies, 9 in total, and drop them as customers. I hope this keeps others from making the same mistake of purchasing. They used to be a great company, but now they are a ripoff like every other extended warranty out there. AVOID!

I bought a warranty protection plan from Square Trade Company on a HP Notebook. My wife and I filed a claim three months ago with no actions taken yet by the company. Square Trade avoided their end of the contract by using cowardly tactics and maneuvers to avoid processing our claim. For example, my wife was put on hold for over one hour before she finally hung up the phone. She contacted them again at which time they sent a link that was inoperable to copy and paste our receipt. The third phone call we were promised to receive a box which never arrived.

I purchased a brand new laptop for $1,199.99 on 03/23/2015 and then decided to purchase a warranty with accidental insurance for it from squaretrade on Amazon, on 04/08/2015, still within the 30 days required by Squaretrade - as I've done various other times. I have and had multiple warranties from Squaretrade for many different electronic devices. Some have had claims, most have not and actually ran there course and to this day I still have the items intact. Another requirement of Squaretrade is that you submit a receipt/invoice whenever you want. I decide not to wait for an accident to happen, instead I proactively submit it within days of the squaretrade purchase. That way I'm not left running around to find it in the event a warranty issue does arise. Like clockwork, however, I then call to confirm if its valid and also ask if everything would be fine in the event a warranty issue would arise. For the laptop in question, this was done approximately on or after 04/09/2015, again, just as I've done with all my other warranties. The rep assured me the invoice is fine and also informed me that everything would run smoothly in the event a warranty issue would arise with the laptop. Fast forward to 02/16/2018, my 5 year old son tried to climb up the bureau to get to the wall mounted TV to raise the volume and the whole chest fell with all the items on it. One of the items was the warrantied laptop in question and it was accidently damaged. I called squaretrade on 02/17/2018 and explained the whole accident to the rep as I explained here. I was surprised to find out via the rep the warranty was invalid and there explanation was that because I did not purchase the laptop via Amazon they would not honor the warranty. Instead they offered to refund me the total value of the warranty originally purchased. I told them not to do anything and decided to wait to call later on in the week to get a Rep based in United States, I did achieve getting Michael from Orlando on a subsequent call on 2/23/2018 and he informed me that based on the 1st call on 02/17/2018, his hands were tied and could only offer me what was offered that day. I informed him, as I did the 02/17/2018 Rep, that it was deceitful on Squaretrades part when I asked if everything was fine with the warranty back in 04/2015 and was actually told everything would be fine. Mike told me there is no records of such calls. But proof that I have called each time after a warranty purchase is the fact that they currently have all my invoices for all my past and current warranties. If I had been told back in 04/2015 the warranty was not valid as they told me this week, I would have corrected the issue on my end by purchasing the warranty via the manner they'd required via the phone conversation. I was certainly within the 30 day period to do so, at the time. Very deceitful of Squaretrade. Now, I'm left with a warrantied damaged laptop that I was just told is not valid!

Easily the most frustrating company I have ever dealt with.
I purchased a laptop at Staples in 2016. The salesman talked me into the Squaretrade warranty, and I regret every dollar of it.
Soon after I brought the laptop home, it started making a high pitched beep sound. Staples told me to go through Squaretrade, so I tried.
I sent it in and they replaced the heat sink. I had already explained it was probably the hard drive, but they ignored me. Dell is notorious for using beeps for failing hardware. The sound persisted after this "fix". I called again with the same complaint and this time the IT department and I both agreed it was the the hard drive failing. (However, the girl I spoke to had to "google it" herself to even know what I was talking about). She said she would "personally add a note saying to replace the hard drive" in the claim's notes.
I sent it in again. This time I included a PHYSICAL NOTE saying it was the hard drive with the laptop when I mailed it in.
I waited OVER A MONTH for my laptop to be returned to me because the part they needed was "on back order" from Dell. After the first couple of weeks I called to explain that this is my work computer, and every day I am without it I cannot work. I lost hundreds of dollars in work time waiting for this machine back, and the gentlemen I spoke to just read a scripted apology to me. I didn't take it out on him, as this isn't really his fault, but that of a disorganized company.
Now I have the computer back, and it almost immediately made the beep again. The form says they replaced THE LCD BEVEL for the screen. Not the hard drive. They replaced the screen, which I never ever complained about.
I called again tonight, got the SAME canned apology and assurance that the employee would "personally add a note saying to replace the hard drive" to the claim. Now my machine will be gone again, and I'll be losing money each day it's gone.
At this point, I'd really like them to refund the amount I paid for the laptop and warranty, then just buy a new computer.
I cannot express how done I am with this company, and I fully intend to warn others too.

I was told today that my Laptop which was accidentally submerged while running for 10 minutes is being repaired which from ever technicians I spoke to said this is a horrible idea because contacts and connections that are fine now will corrode with time. There’s no way to stop this from happening unless everything is exchanged which I know you guys did not do because that would be silly. I’m EXTREMELY UPSET!! Because down the road I can’t have this happen where it goes out.

Laptop was repaired by SquareTrade but returned with the serial number deliberately scratched off after the motherboard and bottom pan were replaced. SquareTrade customer support claims this is a cosmetic issue and they won't fix it even though SquareTrade caused the damage. I am now unable to sell my laptop used as anyone who looks at it will think it was stolen.

I have a square trade warranty for a small robotic vacuum. The item was purchased back around 5/29/2014. At which time I sent in a receipt that was "accepted" by the system. I filed a claim on 2/10/2018 as the vacuum is no longer working but is not related to the battery. Upon filing the claim, I was informed that the receipt was not valid because it does not have a sales date. The receipt does have a printed date of 8/6/2014 but for some reason does not have a sales date. the company has since closed and I cannot get a receipt that has the sale date. I have the charge on my credit card for the amount of the vacuum dated 5/29/2014 and the supplementary receipt showing the item.

I've been a customer of SquareTrade for the past three years and never had any issues. In mid-December 2017 I received two emails, for my two iPhone warranties, that my warranties would be renewed on January 2nd, and my credit card would be charged $69.00 for each warranty. Around mid-January, I noticed that my credit card was not charged by SquareTrade. I reached out, via chat, to inquire. Initially, the problem could not be determined, but I was told not to worry, my iPhones were still covered. Also, during this chat, I received two $5.00 charges on my card, from SquareTrade. I asked the customer service representative what they were for, but he had no idea. Those charges eventually disappeared. Obviously my card still worked. After several days, I logged into the SquareTrade site, and my renewed warranties were not listed. I sent numerous emails over a four week period, just asking SquareTrade to charge me for the renewals. They repeatedly kept telling me that my iPhones were still covered and that they would show up online in my account in 48 hours. They never did. They assured me they were working the issue. Nearly a week went by, without contact from SquareTrade, so I reached out again. This time they told me they had a problem charging my card and that I should check it. I did check it and the card was valid, and there were those two $5.00 charges that went away. I asked them again to charge me for the renewals. They just would not do it, for some reason. I searched online and found the contact information for the CEO of SquareTrade, Mr. *** (*** / (***). I emailed Mr., asking for his assistance, but he did not even respond. Based upon all this, I would no longer recommend SquareTrade to anyone. I regret actually recommending them to family and friends in the past. These poor examples of customer service are totally unsatisfactory. Update: After posting this review on another site, I did receive a telephone call from SquareTrade telling me they resolved the issue and were ready to charge me for my two warranties. I declined.