Allstate Protection Plans

A while back I filed a claim with square trade to get my Note 8 replaced. At first Squaretrade said they couldn't send me a new phone the next day but I urged them and told them that is what I paid to get. Finally, they ended up sending me one. Problem, the finger print sensor was broken. I reset and reinstalled it multiple times, so it was definitely a hardware issue. Meaning I was sent a broken device. A new one did not arrive a day later, but a few days later. This one just randomly reboots every few hours, including during important conference calls. I feel like I am being screwed over because Squaretrade keeps sending me refurbished phones that other people probably returned for the exact same reason!

I purchased a ring for my wife on Amazon. We received it defective as the diamonds are cloudy and one is black. 4/21: - Wife calls Squaretrade and explains the issue, also provided them with the receipt for the purchase. - Agents tells my wife that the ring is still within the manufacturers warranty period and to contact the manufacturer (Szul) 4/23: - I call Szul and am told that the warranty is only 60 days and to review the website located at***-exchange that specifically states that there is only a 60 day warranty. - I call SquareTrade and speak to an agent who tells me that they need me to provide documentation from Szul explaining that the ring is outside of the warranty period. I told the agent that the Szul website states that all warranties that they provide expire after 60 days. The receipt that my wife provided you with has the date of purchase and proves that it exceeds the 60 day manufactures warranty. He said he cannot do anything regarding this. I requested to speak to his supervisor. He put's me on hold and tells me that he spoke with his "superior" and can make an "exception" to the rule (even though they have both documents in front of them which include enough proof that the warranty is only 60 days and that it has exceeded that time frame). The agent then tells me that my only option is to take the jewelry to a repair center, pay for it out of pocket and that Square Trade will reimburse me for the charges. - Note: The only reason I paid for the extended warranty was because they provide a service that is supposed to be convenient for the customers. This is anything but convenient. I proceeded to ask the agent if there were any other options in which he replied, "no". - I asked the agent for his name in which he replied with, "***" and refused to provide me with the following: - Name of the previous agent who provided my wife with inaccurate information - Current agents employee ID number - Name of the "supervisor" that the current agent has been speaking to

Around March I purchased a Asus tablet online from Amazon and Square Trade offered this extended insurance in case of drops or spills which could cause damage and provide a repair or replace coverage. Unfortunately the unit was dropped at work, and I submitted a claim which was approved after providing extensive information along with photos. Sent the unit in for repair or replace, when I received the unit back the outside of the unit was all scratched up and were they replaced the screen had a sharp jagged edge. The documentation in the box stated visual inspection: "Laptop is free of scratches" I called customer service and they basically told me they can send the unit back for cosmetic damage. I explained the cosmetic damage is due to poor workmanship, who ever did the repair did a poor job and did not take care during the repair not damage the unit. They offered to refund some of the money I paid for the warranty and also offered me reimbursement if I were to take it some where to get the scratches fixed and the cover repaired. I just wanted them to stand behind the repair. The unit was sent to them with only the damage stated on the document I submitted with my claim. I have photos of the unit before I shipped it to them. They are acting like I am submitting a claim, the damage was caused by their repair shop. This unit was brand new.

I sent my laptop in for a coffee spill, and it was returned to me with the case cracked. I called and they had me ship it back because the customer service rep. believed I should not have received it that way (mind you, it already took a month for me to get it back). Then, I get an email saying: "Your device has been deemed fully functional after a full audit and diagnostic testing. During this audit the reported issues on the unit have been deemed as cosmetic. At this time your device does not require repair since these cosmetic issues do not affect the functionality of the device in any way. Because we have determined the device is operational and does not currently require repair for the reported issue, your unit will be shipped back to you shortly." ....So, if I send my car in to get the brakes changed, and come back to pick the car up from the mechanic, only to find a big dent in its side...will the mechanic say "Sorry, hon...our mechanic backed your car into a pole by mistake...but the car still works...its only cosmetic"??? Called and spoke to a supervisor - Shah - who said..."Sorry..it's not in your warranty for cosmetic damage"...I'm sorry - I DIDN"T CREATE THE COSMETIC DAMAGE!!!! He said, well your warranty is expired anyway. WRONG..it expires NEXT YEAR!

I purchased an extended warranty with ***. I purchased the warranty and now two years later, they will not honor it. They state that I had to buy the computer through ***. I purchased it through Microsoft. None of this was disclosed at the time of purchase and now I have broken computer without a warranty. I have the T&C given when I purchased the machine, them showing receipt of the receipt I submitted and everything else.

I sent my laptop in for repair when it had two problems, 1. The screen was cracked, 2. It had a strange problem where when it was plugged in the computer slowed down until it was nearly unusable. The computer was sent back with the first problem resolved, but they had not even bothered to check the second problem, they simply wiped everything, reloaded the OS to Windows 8 and sent it back without any testing. On receiving it back I spent 4 hours on with tech support as they tried to figure out the problem. In this process they updated the OS to windows 10, reloaded drivers, and more. I then had to send it back to have them look at it again. Upon receiving it back they determined that, "pending windows updates are the cause of the issues you reported". Apparently, the problem is pending windows updates despite the fact that the problem happened when the computer was fully updated in windows 10, then still persisted when it had a fresh install of windows 8, and then a fresh upgrade to windows 10. It seems to me that they can't identify the specific problem and if they can't identify the specific problem it must be a software issue and therefore not covered. They also refuse to send me the details on how they determined the problem I am having is in any way related to windows updates.

Purchased a television in September of 2015 along with a extended protection plan for 3 years from Square Trade . Today I filed a claim because picked on the screen went out. I talked to a tech level 2 at square trade who requested pictures of the line of dead pixels. Shortly after sending the pictures I received an email stating my clam was denied due to physical damage that was not covered. I called requesting ago speak to a supervisor who kept telling me the photos were reviewed and it was physical damage. I informed them the TV has never been physically damaged and tere is not a scratch on it. They kept repeating that I mist have damaged it. There is no way of telling from a picture if there is physical damage. Requested they send a tech to look at the TV so they could tell in person there js no damage and they refused. I feel as though I have been scammed by this company. Giving them money in exchange for a false sence that they would do as they advertised and cover my tv repair or replacement. This is a defect with the TV itself not a result of physical damage and should be covered 100% by the extended protection plan I purchased.

I purchase a stereo for a boat for $650. The unit quit working and they said they would not cover it for the unit had water damage. The manufacturer says the unit is 100% water tight and if it took water then it is a manufacturer defect. It is 1 1/2 years old. I thought the warranty was for defects with unit. Every time I call I get someone that cant speak english and they will not forward me to a manager or someone state side. They keep telling me that they are always in a meeting.

I purchased a Square trade extended e year warranty for a 60 inch Samsung TV, I Purchased in 2015 ($1,198.00), and filed a claim on 04/11/2018, I called Square trade, claim #***, I was talked through the self diagnosis, test and the TV failed as indicated on the TV screen. Square trade e-mailed me further instructions for diagnosing the problem that are beyond my technical abilities. Called *** club for assistance as they were the ones that recommended that I purchase the extended warranty from Square trade. I explained to the *** Club Rep. that I was provided was provided the extended warranty booklet which illustrated how easy it is to file a claim in the event of a defect.. *** Rep., put me on hold on while he called Square TRADE. The *** Rep. referred me back to Square trade and I was advised that under the Fine Print Contract which I did not receive when I purchased the plan that I would be required to be technically able to conduct further diagnostic tests, up load photos to my computer convert to photo formats and send to Square trade before they even consider sending out a technician. So for now I will watch TV with a purple spot on my screen, and review the fine print contract that I am being e-mailed. In all I have talked and e-mailed to four Square Trade Reps, One *** Club Rep. I even offered to pay for the first on site visit to expedite the process and was denied. I definitely would not recommend buying an extended warranty from Square trade.

I would like to know first HOW this company has a Revdex.com rating of A+ with (184) NEGATIVE COMPLAINTS and 13 positive? Makes you wonder about Revdex.com, are you actually for the consumer? This company is IMPOSSIBLE to deal with WARNING TO ALL: DO NOT PURCHASE THEIR ACCIDENT PROTECTION PLAN, where they plainly state "SQUARETRADE HASSLE=FREE SERVICE", WE'LL HAVE YOUR ITEM FIXED WITHIN (5) FIVE BUSINESS DAYS OF RECEIPT, "GUARANTEED". I GUESS THEY DON'T GUARANTEE THAT THEY WILL SEND IT TO YOU??? I received a email from Squaretrade saying my computer was 100% complete, giving me a FEDEX tracking number on the 11 April, this is the 16 April, only to find through FEDEX after uno conversations with them, that it was JUST A (LABEL CREATED) even tho SquareTrade some how in that e-mail gave me a proposed expected to arrive at my address delivery date, and tracking number, WHAT THE HAY? Next up you gotta deal with NONE ENGLISH SPEAKING DIALECT customer service, I spent 'HOURS' on the phone my first call, mind you very, very nice west indian dialect but they can't understand you and you can't understand them. Same day after talking didn't help I went on the computer and started chatting with CS. From March 30 to today, right now April 16 NO FEDEX TRACKING NUMBERS, NO COMPUTER, NO FURTHER CORRESPONDENCE, first I dealt with I had a duplicate e-mail address, or I had used this repair service before OR COMPUTER LINKS THAT DIDN'T LINK OR FAX NUMBERS THAT WERE CONSTANTLY BUSY, it has been absolutely mind boggling, CRAZY. NOT WORTH IT, AND THIS IS AN ALLSTATE COMPANY. Give me MY COMPUTER refund me any money coming let me just deal with someone locally I can see and feel hopefully trust.

DON'T WASTE YOUR MONEY PURCHASING A SQUARE TRADE AGREEMENT!!!!!!!!. My laptop started rebooting itself. I had it for a year. I purchased a three year warranty. I contacted Square Trade. I work with technicians over the phone to repair my laptop. We set it down to factory setting on several occasions before they sent me a box to send off the laptop. Meanwhile, I get on the QVC webpage where I made the purchase and several others complained about the same issue. Square Trade returned my laptop stating it was fixed. Two weeks later, the laptop starts rebooting itself again. I call and work with technicians again to fix the problem. Finally, I was sent a box again to send the computer off for repairs. This time, technicians tell me there is liquid damage! There was never any liquid damage. I told them if there had been liquid damage they would have notified me the first time. Then I was told, I sent the laptop back after 65 days after repair. I informed them that I had been in contact with them two weeks after it was sent back and continuously since that "65 Day" period. Then, they back pedaled and stated the saw that but I still have liquid damage and my keyboard is sticky. There was nothing wrong with my keyboard but I 'm sure there will be when they send it back. They says I didn't purchase coverage to cover repairs such as the one I purchased. Then, to top it off, Square Trade said I could take it to someone to be repaired and send them documentation of the repair job and still keep their warranty. I asked how that comment makes any sense if they are telling me it can't be repaired. They kept repeating we found liquid damage. Again, I asked what kind and if they were accusing me of spilling something on my computer. They couldn't answer that question either. They only thing they could say is my keyboards were sticky. I did not have any problems with the keyboard just the system shutting itself down. I will never do business with Square Trade again. Purchase their warranty at your own risk. Find someone else to handle you computer repairs.

They took 129.00 for our 3 years insurance for a i-phone, now there was a simple problem which cost us 75.00 to solve it. it took a 1 hour phone call to find out we could take to a place to change the little charging port. They said get the bill and submitted we will pay you . now we did all they request and they come up with a 75.00 deductible out of nowhere. so I ask how in the world we just paid them for the insurance and they will charge more than half for a deductible? this people should be taken out of the market. Never will use them again., they take your money, never give you the rules, then when you have a problem they leave you high and dry. . Lesson learned- my opinion they are a scam.

I purchased a television that had a 5 year warranty. I was having issues with getting my tv to turn on. All I could get when turning on my tv were vertical lines. I contacted square trade about this a couple times. They wanted me to send in different pictures. I sent them the only picures I could with the verticle lines. I couldnt send them any other pictures with the picture test, etc considering the tv is broken and I cant get a menu to pop up. I told them this and they still refuse to help without these additional pictures. I paid for a warranty and didnt know why they couldnt send someone out to fix my tv or have me send it to them to be fixed. Why do I have to diagnose my own tv when I paid for a warranty. I just want my money back for the warranty since they didnt do anything to fix my tv. Actually they probably owe me more than that for all the problems they are giving me over this. I will never buy a warranty from them again.

This is the WORST experience I've ever had with a company in my life. Do not purchase this insurance at all. I purchased a LG television from *** in Sept 2016. They offered an insurance (Square Trade) for an extra 87.00 which at the time I thought was good since I had no other way of insuring my purchase.
On April 6, 2018 my television wouldn't turn on. I reached out to square trade and explained what happened. They gave me a series of procedures to follow to see if the television would turn back on. Once nothing has worked they informed me that a piece will be ordered and do not open the box only the technician can open the box. I was told if I open the box it will void my warranty. The part around April 10. I called the tv repair person they hired to inform the company the television part came in.
On April 11, 2018 around 10am the repair person showed up to my house. He tried to turn on my television. It wouldn't cut on he informed me he would reach out to the company bc its to expensive to fix. He asked for the box which was a backlight fir the television and left. A half hour later I received a email from the company asking to please provide a receipt. I provided the recipe and called the company. I spoke to a worker and he told me he'll transfer me to a manager bc I was unsatisfied with then sending a part and my television not being looked at I feel my time was already being wasted. I spoke to a Mr., he told me he'll send me to a link where I can choose another television. I told him I want my money back. He said he'll have to give me a TV that compares to the broken one I have. I asked him so that one can blow out within a year and a half no I want my money back so I can get a TV of that won't blow out on me. His response was well you can only get a television of low grade quality comparable to the one you have. I wanted to speak to a manager right away. He connected me to ***. I told him I want my money back and what his employer said about my television. I asked him if he was me would be accept this treatment he said NO. I told him what tv I wanted he said he can't upgrade me. I told him I'll pay extra but why should I choose a low grade quality television. He told me there's nothing he can do. I have to choose the selected television they have. I didn't because I was told by their employee I have a low grade quality television. They aren't trying to upgrade my television so I and I pay the difference and they won't give me my money back. So they kept my money and my television isn't fixed and they wouldn't help me. Worst company ever with an rude employee

I purchased a squaretrade warranty with a TV from a service called Purchasing Power on 3/19/2015. According to my account on their website despite the purchase date being on 3/19/2015, coverage did not actually start until 3/31/2015 and ends on 3/31/2018. I filed a claim on 3/29/2018 and a technician was unable to replace my televsision. I was then approved for a replacement TV until a call with a representative today who now tells me there is a "confusion" in the dates. I want what I was promised and since I reported the claim with the television within the coverage dates listed in my account and the technician was unable to repair the television, Squaretrade needs to honor the replacement.

In December of 2017 I purchased a warranty for an HP 150 Officejet printer. The advertisement on their website and the warranty contract explicitly covered mechanical failures such as a button failure. Over the weekend, the button on this printer failed. It just so happens that this is a modern printer, and all of its buttons happen to be on a touchscreen that cracked. When I called SquareTrade to get some help with repairing the printer, I was told that cracked screens voided the warranty coverage on my protection plan. I made it clear to them that this simply was not a cracked screen, that the printer buttons happen to be on a touch screen that happened to crack during normal use. The representative and the supervisor both refused to file my claim.

To whom it may concern: I am writing because I am VERY dissatisfied and disappointed in the services that I paid for when I purchased a Samsung 55 inch tv for $598.00 and a $99 extended warranty through Squaretrade from Sam's club located in Winterville, NC. I was assured at the time of purchase that if anything happened, either warranty would be honored. HOWEVER, this has been a horrible, extended, and very disappointing experience. . Once the established the original television could not be fixed, by a nice service man they sent out, I was sent a choice of two televisions to choose from. The choice I was given was a Samsung 55 inch and an LG 45 inch. I chose the Samsung 55 inch inch because I purchased what I THOUGHT it was the same product or very similar to the original television. However the television that this company, Squaretrade, sent was an older model refurbished tv that had problems. Once the problems were realized, I immediately called Squaretrade and informed them of the problems. We did the series of tests that the techs told us to do; took the pictures and even a video that is attached. Later on that afternoon a nice representative called back and said she saw the problems and within two days I would receive an email with options of a replacement choice of television. However, the next morning I received an email from the technical support specialist,***, and he said he didn't see the problem. He had us go through through the same tests and then asked us to call our cable company at our expense, for further expense on our behalf. Now we had already sent pictures of the television when it was not attached to the cable box as you will be able to see below and now he was asking us to acquire another bill. He then said if we sent the television back to them and they found nothing wrong it was nothing they could do. I was not happy at all I then asked to speak with a supervisor. I spoke with the "TV supervisor", ***. He gave me the same spill that the technical person had given...basically the run around. I was very angry because (1.) They sent me a USED, older model television, that had problems. I then regrettably cursed him out. I do regret using foul language throughout the process, but as a result of taking down that big 55 inch television, I fell and it fell on my left side. I incurred four bruised ribs and have been in abundant amount of pain. However, being sent a product that is and was not of equal value, or even one that matches the quality of the one that I purchased and paid a large sum for( as for me and my bank account), I was hurting physically and furious. Being asked to keep going through hoop after hoop and then being told that they may not replace a malfunctioned product was irritating and a breach of contract and fraud. As the daughter of a top manager of ***, school board president, city council representative, mayor pro-tem, and then first African-American mayor of Greenville, North Carolina I ALWAYS saw my father, and my mother(then and now), fight for their rights and the rights of others despite race, color or creed. Service to all mankind, justice for all, and maintaining one's word morally and legally was the drive behind his, and now my plight. He has sued and WON Burroughs Welcome because of civil rights not only for him but for all. Yes I have spoken to him about this situation, however he can't express how violated I feel. However, I will turn it over to him and EVERY civil rights leader and organization, our family lawyers, and EVERY social media outlet that exists to get justice. I want and deserve justice. I want what I paid for and was promised previously..... quality and satisfactory customer service. I feel deceived and I do not appreciate that. Below is attached a copy of the first set of pictures and videos. Following that, are the pictures that the TV supervisor, ***, requested. I don't want it to go any further than this and I want to compensated just as I was promised or else that is false advertisement and breech of contract and I WILL pursue a route that one should not have to go down. According to the Revdex.com, I am not the first victim of their, however prayerfully by bringing this attention.....and possibly more, I will be the last. I am asking you to do the right, moral, and legal thing to do. I want to thank you in advance for correcting the problems, injustices, and deceit that has transpired. I pray for a swift and very adequate resolution. Sincerely, Jacquelyn *** : Reviews & Complaints- Please take note of the number of complaints. Read them because I am not the only VICTIM. Filing a complaint? Looking for a faster resolution? Call SquareTrade's complaint line directly - *** Monday through Thursday 8 am to 6:30 pm Pacific Time and a Resolution Specialist will work with you to resolve your issue. View CustomerReviews [203] View CustomerComplaints [1160]

The insurance company sells insurance for cell phones, they will only settle claims if you call them. I dropped my cell phone it water and it will not work at all as I explained to them on their chat feature. They have a help chat but there is no help there as they will not do anything to help you if you phone is not working and you are unable to call them. What kind of company does business like this. This is so wrong. They used to allow you to file claims online and were easy to deal with but that is no longer the case, all they do is say you have to call them.

My problem with Square Trade Warranty's is that they aren’t successfully refunding me my claim that is under warranty with them. Send me emails telling me that my claim was approved they even sent me the check after months of calling them and actually having them send it. The check and did not cash I tried three times. And they just keep giving me the runaround for weeks now after they sent the check and it wouldn’t cash. They told me not to cash it that they’re going to void it and send me a new one. That was about a month ago. They haven’t sent it and they keep telling me they don’t know why it didn’t cash now they are saying that their department is trying to figure it out and that they’ll let me know when they send It out. But a month ago they told me were sending it out and I’ll be there in two days now they’re telling me that they’re still trying to figure it out so they’re not even sure when they’re going to send it .

I purchased a smoker/grill from Amazon.com and purchased a warranty on said grill through SquareTrade. The smoker never worked properly so I had to return the grill to the seller, which cost $99.90. I called SquareTrade to attempt to be reimbursed for the shipping cost of returning the smoker. Was told the warranty does not cover products that arrive damaged and was given the run around by having my phone call to departments that were not staffed and did not have voicemail.