Allstate Protection Plans

I purchased a television from Costco and in addition to a SquareTrade Extended Warranty. During the warranty period coverage by SquareTrade the television had technical issues. I submitted a claim to have the television repaired, which a part was sent and repair service conducted. The repair was not fixed and I was told by both the repairman and a SquareTrade the wrong part was sent and replaced. Two additional parts were ordered and a second repair visit was completed and the problem was not resolved. SquareTrade immediately notified me they would be replacing my television with a comparable model. Upon reviewing the specs I noticed the replacement model was a newer model but a much lower end television with lower resolution rates and less HDMI outputs, which would not support my current devices. I requested a review of the replacement be conducted and the representative *** responded they could not replace the television with a comparable model due to policy limits. I have never purchased a warranty that will not replace the product with a comparable model. I feel warranty and insurance policies are purchased to make a person 'WHOLE" and SquareTrade is definitely attempting to replace the product with a low end television model.

I purchased a 5 year extended warranty with Square Trade on a plasma 3D TV. My contract with Square Trade lists 3 specific coursed of actions if there is a problem with the TV. I listed each of the three options below along with my the responses I sent to Square Trade. REPAIR YOUR PRODUCT - You're authorized repair person came out twice to try to repair the item. You weren't able to repair it. Square Trade respected this part of the agreement and moved on to another option. PROVIDE A NEW OR REFURBISHED PRODUCT OF EQUAL FEATURES AND FUNCTIONALITY - This one is a bit tricky. My TV was a plasma and, just as important, it was 3D. The Square Trad rep*** acknowledged that you are unable to provide me with equal features. The rep tried to say that you are going to provide me a TV with "upgrades" to COMPENSATE me for the fact that you can't supply me with a TV with equal features. I say upgrades because those "upgrades" are strictly an opinion and not factual. What one person views as an "upgrade", another person can view that as a "downgrade". That is way I purchased a TV with very specific features and functions. Our lcontract doesn't state that you can give me something with LESS features and tell me it's better (no 3D, not plasma, etc., etc.). If fact, our legal agreement states under the section ENTIRE CONTRACT (I pasted it below for reference) that we can't change the the contract. You can't say "Well they don't make 3D anymore so you have to accept another TV or else you get nothing." That would go against our contract. That's why whoever made the contract gave Square Trade another option which is a payment for a NEW TV of equal feature and functionality up to the coverage amount. PROVIDE A CASH SETTLEMENT OR A GIFT CARD REFLECTING THE REPLACEMENT COST OF NEW ITEM OF EQUAL FEATURES AND FUNCTIONALITY UP TO THE COVERAGE AMOUNT - This is the third option in the contract. However, I have received e-mail communication from Square Trade stating that they will not honor this. I paid over $1100 for my TV (discounted price from Amazon due to a scratch on the base). Square Trade told me that I had to buy a more expensive policy ($1500 to $2000) at the time I purchased that extended warranty. This was At this time, Square Trade is offering me a TV that doesn't have equal features and functionality and retails for about $825. On top of that, they tell me that it could be a used TV that now would retail for about $600. I find that completely unacceptable. I can supply all e-mail to the Revdex.com if needed to help my case.

refuses to replace my computer and refuses to fix it.
04/20/2018 I sent the computer in.
04/23/2018 *** received the computer
04/27/2018 5 business days a guaranteed to be fixed. I chat with representative, they promise 2-3 more business days
05/04/2018 10 business days have passed since they received the computer. Chat again, promised It would be fixed in 2-3 more business days.
05/09/2019 13 business days have passed. I call. Am told they will refund the cost of the warranty, and promised 2-3 days. I ask to speak to a manager. They refuse to replace my computer.

The contract of the warranty states that if you can’t repair it, you must replace it. This computer is used by a non-profit that does suicide prevention to military veterans. If we don’t get a functional computer by 05/11/2018, we are going to start losing veterans. *** failure to replace the computer will result in the otherwise preventable suicide of USA military veterans with PTSD. They’ve broke their promises 5 times. Enough run around. Replace the computer today!

Purchased 3 year extended warranty for business printer. Claim initiated in March. They farmed the claim out to some company (Barrister) with employees that barely speak English. They have sent parts, three times. The company does not EVER call back when they say they will. I don’t hear from them for days. Three different repair men have come to put the parts in the printer. The error message is still displayed (parts never fix the error) and the repair man tells me that’s all they can do. They leave again within 10 minutes. I might get another call from the company *** later asking if my printer is woking now. They have no clue what they are doing!. The printer has been unusable for this whole time. They have not repaired the printer nor have they paid out the value as provided for in the extended warranty. Our business has been without the printer and I can not move forward with getting it replaced until this claim is resolved. What business can be without a printer for almost 2 months? We have to use two little desk printers to get us through until this claim is resolved. I talked to the representative again today and he told me he was going to look into my claim and call me back. Again, I did not get a call back. I am beyond frustrated. I put *** into toner for this machine in January. It was only used for about 2 weeks before the printer stopped working. It will probably be dried out before I get through this claim.

I filed my first claim for my iPhone X. Unfortunately, the phone suffered a fall today while I was out for a walk with one of my nephews. The phone’s front display cracked so I quickly filed a claim with SquareTrade. I was immediately disappointed because I noticed getting my display fixed at Apple was not an option. I chose the place closest to me, when I arrive there tonight I found out the place no longer was in business. A quick Google and Yelp search confirmed this. Luckily, they were in a mall so I went to another approved SquareTrade place within the same mall. The repair shop informed me they do not fix iPhone X displays due to the availability of parts. Disappointed, I got in contact with Apple who got me an appointment at ***. I went to Apple and they said they would have to replace my whole phone because the rear camera was also not functioning (must’ve happened during the fall but I had no idea because I didn’t use the camera at all today). The cost of this would be ***. I was shocked at the price and I couldn’t find Apple as an approved place anywhere on your website. I am a university student and I don’t have*** so I went to my current carrier, T-Mobile, to finance a new phone. It was vital I got my phone fixed as soon as possible due to the fact my phone is my only means of communication.

On MARCH 3, 2017 I bought a printer samsung all in one in staples and I bought Squaretrade garrantia for 3 yrs, after 1 year and two months the wi-fi printer does not work and the sheets printed with many straight lines on everything along the page. I call Squaretrade to make the claim and they ask me what happened, I tell them I do not know, and they tell me, that it was possible because of a storm that damaged the printer, that Squaretrade does not cover storm damage, and that therefore they would cancel the guarantee. I do not recommend this guarantee to any person for any item.

We sent an *** Notebook carepan ID with the problem that *** designed the notebook with the monitor being glued, instead of using screwed to the base, which is a horrible design.

I asked/begged them to give us are money back for this notebook, because you cannot fix poor design, but the customer service rep promised me that they would fix and correct the issue. A year after the warranty expired it broke again, just by lifting the lid.

I called Square trade and spoke with Emily who told me I should have called back within 30 days and they would rectified the issue, but nobody told me this when we were first having the problem.

Let me tell you a little bit about my experience with square trade.. I own a dvd/vcr recorder because I wanted to record my Home movies onto dvd. I tried the dvd recorder when I decided to pull out the movies and it didn’t work. Called them and they supposedly fixed it. I did t try it right away because I don’t have time to watch my movies often. When I did finally try it, it didn’t work again. I sent it back. When I received it bac again, when I decided to try it, it worked for like 2 tapes and stopped AGAIN!!
When I called them, even though I was still covered on the insurance, they told me that the cost of fixing exceeded the purchase price so therefore my insurance doesn’t mater. They refuse to fix it.... what a crock, what is the sense of buying insurance. This thing never worked correctly so I believe they didn’t know what they were doing and I will never go through them again. I am going to write to consumer services too. DO NOT PURCHASE THEIR INSURANCE, not worth it

Purchased an*** online web site order for a four (4) year Protection Plan totaling *** and CANCELLED the order through *** on *** for a FULL REFUND totaling *** Since that cancellation have received numerous e-mails from SQUARE TRADE questioning WHY the order was CANCELLED?! *** contacted SQUARE TRADE to get the CANCELLATION processed and a FULL REFUND totaling *** back to the original method of payment or back to the credit card used when the purchase was made?! Conference call with *** at SQUARE TRADE. Supervisor *** and myself but to no avail?! Have been in contact with two (2) other supervisors at *** but to no avail?! *** has refused to initiate the A-Z guarantee to expedite this refund process since SQUARE TRADE was the online seller on *** for this CANCELLED web site order?! Will NEVER purchase a Protection Plan from SQUARE TRADE again in the future now would I ever refer SQUARE TRADE to anyone I know!!!!!!!

DO NOT EVER BUY A WARRANTY FROM THIS COMPANY! THEY ARE DISHONEST, AND THEY WILL NOT REPAIR YOUR PRODUCT IF IT'S BROKEN. THEY WILL NOT RESPOND TO YOUR EMAILS OR PHONE CALLS AND THEY WILL USE EVERY DELAY TACTIC IN THE BOOK TO MAKE SURE THAT YOU DON'T FILE A CLAIM. THEY HAVE THE ABSOLUTE WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER DEALT WITH. DO NOT WASTE A PENNY ON THEIR WARRANTY COVERAGE PLANS . HOW ON EARTH THEY HAVE AN A+ RATING WITH SO MANY COMPLAINTS FILED*** AND SO MANY NEGATIVE REVIEWS *** IS BEYOND ME. I ALSO CANNOT BELIEVE THAT I HAVE TO RATE THEM 1 STAR. THEY SAID THEY WERE GOING TO GIVE ME A FULL REFUND AND THEY ONLY GAVE ME A PARTIAL REFUND FOR MY 3 WARRANTY.

My MacBook Pro bought from Ebay needed a repair in February and they replaced my logic board. Not long after that, I started experiencing crashes. My computer has been sitting in the repair facility for more than two weeks now. I finally emailed them since the repair is supposed to take a week or less. They emailed and said they would get back to me soon. Not long after, I got an email and a call saying that the logic board they'd originally replaced in my computer was not the same one as the one it had in it presently. They said that I had tampered with my computer and that all they could do was refund my warranty. The first time I called, the man I spoke with told me that he realized it didn't make sense that I would tamper with my computer for numerous reasons, and that SquareTrade would take responsibility for the fraudulent behavior that happened at the repair facility. He said to call back when I got the computer back (unrepaired of course) so we could open a new claim immediately. So that's what I did. This time, I got another representative who said the opposite: that I must have "let a friend borrow it" and they must have changed my logic board (I have been the only one to use this computer). I do not have the technical know-how to replace a logic board, and even if I DID I wouldn't want to because I need this computer to WORK. Someone at their repair facility has tampered with my computer. I don't know how, but they did. Either they were going to have to pay a lot to fix it or refund me because of the severity of the issues of the computer, and did not want to do that OR an employee of the facility put in the wrong, faulty logic board intentionally and then sold the working one for profit. I have never in my life been scammed so badly. This is unacceptable behavior and I will surely go further to make sure there are repercussions.

This is the letter I sent to the CEO about the problems that I have been having. I have yet to receive a response dated April 27 2018. ***,

I must inform you of the issues relating to my claims being submitted and the repairs that are incomplete. This is beginning to become a troubled situation beyond my belief.
I became disabled from a brain aneurysm and need to have large screens for reading. This also includes attempting to do scientific research on brains. I purchased this to begin a brain aneurysm org to help others that have survived this and becoming disabled as well including those that have been paralyzed and or disfigured. Applying for government assistance is a very long process approximately 18 months or longer. Helping those others with this disability is my purpose in this life. I'm going to summarize the remaining information with dates, #s and brief descriptions if possible.

On 9/29/17 I purchased a Lenovo from *** order #***. Purchased a warranty with your company plan #***.

Filed claim and sent back 12/29/17. Claim #***. Claimed to be repaired on 1/9/18.

Sent back claim date 3/23/18 claim #*** received 4/3/18 to your repair facility. Claimed to be repaired 4/17/18. Shipment delivered 4/20/18

On 4/23/18 called technician support due to black c++ screen issue. *** did a walk thru to reset to factory settings. This call was an approximately 35 minutes.
The system seemed to run fine. I put the computer to sleep/hibernate.

On 4/24/18 the computer failed to let me open it. The black c++ screen had appeared again. I then spoke with another technician support for approximately 47 minutes, Sid, explained how upset I was having this happen again and did another walk thru for repairs. Again, set the computer to sleep/hibernate and returned to use it and the screen/system went back to black c++.

So in all it's been since December of 2017 that I've really been able to use this computer at all. Attempting to help others with disabilities has set my timeline for completion of my org back much further than I had anticipated. Brain aneurysms can happen to anyone at any age and when it does it's usually too late to survive from. The pain is indescribable to explain and the financial setbacks are difficult to rebound from.

At this time I'm requesting a whole new system to compensate for all of this that I have experienced. I will be sending a copy of this letter to multiple others so that they may be aware of what is happening with warranty companies for electronics. All information in this letter is to the best of my knowledge and memory. I do thank you for taking the time in reading this letter and hope to hear back from you soon.

Sincerely

You buy a warranty, but they do everything in their power to not honor it. Maybe because they make it so difficult most people give up. so they get to steal your money and never provide the service you paid for. I am almost ready to give up. They are dishonest company. They tell you to jump through a hoop, finally get through that one then there is another. That seems to keep happening.

Makes me sick that a "company" can or does this to people.

Called to file a claim on *** because TV had failed. It took 11 days to get a replacement to me. The replacement was damaged beyond use. It has been 7 days since that happened and as of today they are telling me I need to wait further. The customer service simply repeats themselves over and over and when I try to get some type of actual commitment they refuse. I spoke with a supervisor who told me to wait 2 days, that was 3 days ago. Now they are telling to wait 2 days and will not let me speak with a supervisor. I tried to explain what the supervisor had told me 3 days ago and the person on the phone told me I was lying.

I purchased 4 Amazon Tablets in 2016 with a 3yr warranty for my niece and god kids. They fixed two of the tablets but refuse to fix the third. When I SENT in the second in for repair/replacement I was going to send the third one in, They told me they could only do one at a time and to submit it once the other one is returned to me. I called to do a new claim for the third one and they said my warranty was no longer good. Because the items were that they replace were more than what I paid. I then called QVC where I got the items and warranty from and they stated that they should still fix/replace because the insurance I purchased was covered.

I purchased Square trade warranty for tracfone through HSN July 24,2017 for a 2 year warranty. Filed a claim on March 29, 2018. Was sent a shipping lable and sent phone back. I was told the New phone would be Sent and I would receive it back in 3 to 5 days. No phone arrived. Called back 3 more times regarding not receiving the phone and each time was told someone didn't follow through with getting the order to the warehouse for shipment. On April 25th was told they would expedite it overnight so I would have it in 24 hours. The phone never was delivered. Called square trade again on April 29 th and was told this time I would receive it in 3 to 4 days. I feel they are trying to renege on the warranty by continuing to put off sending the new phone. A month to have a phone warranty fulfilled is unacceptable. What can I do to get my warranty processed?

I purchased the square trade warranty for a bike I purchased from ToysRUs. The bike had pieces falling off. Went back to Toys R Us, they gave us another bike. After having the second bike a week, the right brake handle broke and was the other looked like it was getting ready to break. Toys R Us going out of business wasn't able to help in store. Square trade refuses to reimburse me for the entire amount of the purchase. Have been trying to get this remedied for over a month. Customer service is bad and I will never purchase a warranty through this company again!

I filed a claim on 4/23 for *** Samsung inch TV and it was approved and determined they would be sending me a comparable model replacement. I received an email on 4/24 with the replacement TV; which was an insignia (not a comparable model) per the terms of the Square Contract or the Q&A provided on Square website. I immediately called on 4/24 and declined the replacement saying this was not a comparable model. Even the associates on the phone agreed and said it must have been a mistake that they offered an Insignia for a Samsung. They said I would receive an email with 24-48 hours with the new offer. 4/25- no new offer or any communication from Square trade, so I called again. Said my case was being escalated and that I should also respond to my email because the department might see quicker; so I emailed too. 4/26 - no new offer or any communication from Square trade, so I called again. Associate again said the replacement was not comparable and said I would get an email with a comparable replacement by the end of the day. I said I have heard that before and would prefer to stay on the line until you can get me my offer. Asked to be transferred to a supervisor and even asked so when I don’t get an email should I call back tomorrow and go through the same song and dance; at which point the associate said “yes” I then asked for his name and he came up with a fake name of ***. This is so deceptive that we allow a company to provide insurance to consumers on products but when it comes time for them to handle the claim they do so in breach of the contract that I had entered into. All I want is a comparable TV replacement; but I feel that will never happen.

My name is ***, in dec 2016 I purchased an apple ipad pro(399.99) from a seller on ebay and subsequently I purchased 2 year warranty from square trade at a discounted rate. Square trade was selling these warranties at 10-20% discount through sams club. Everything went smooth. Then few days ago I filed claim as ipad broke. Now square trade is not honoring the warranty. Now square trade is claiming thar the warranty plan should be either purchased from ebay or direct from square trade.

I purchased a warranty from Square Trade through a Square Trade employee. I explained that I was purchasing my phone from an individual for cash and even though it was brand new, he explained that Square Trade could cover it under a "Used" warranty for 2 years for a cost of *** I explained that since it was purchased from an individual I did not have a receipt and he stated that since it was a "Used" warranty I would not need to provide one. The warranty was purchased and I assumed my phone was covered until today when I contacted Square Trade to file a claim for a broken screen. I was then told by their representative that they could not process my claim because they did not have a receipt on file and I explained that there was not one and the I had been told that it was not necessary since it was a "Used" warranty. The representative then told me that did not matter and they could do nothing without a receipt. I then asked to speak with a supervisor and after @ *** the same representative informed me that she had explained the situation to the supervisor and was instructed to tell me the same thing that the rep had told me. Whether the rep actually spoke to a supervisor or not I cannot confirm or deny. The rep then told me that since they had misrepresented their product to me they would give me a full refund of my purchase price of ***. I replied that the refund was not satisfactory because that would not cover my repairs and I had depended on their company to honor their warranty so I could have my phone repaired. So, now I have a cracked screen on my phone that I cannot get repaired under a warranty because Square Trade will not honor their warranty and I did not seek to protect my phone under a second warranty because I put my trust in Square Trade. Why should a company be allowed to take your money and then when a claim is filed to take the least expensive route by returning your money instead of standing behind the product they sold? I view this as dishonest and very poor business practice.