Allstate Protection Plans

We purchased a warranty from Square Trade through the Costco store when we bought our TV. Our TV started turning off by itself and we had to manually turn it back on and then find the program we were watching. This problem is getting worse and sometimes now it takes 3 or 4 times to get the tv to stay on. The other problem that started is that the sound will go off. Again we have to change the channel or turn the tv off and back on again. It is very frustrating when you are trying to watch something. My wife has been taking care of this. For two weeks they have had her doing all sorts of things to the tv. We had to disconnect our cable and only watch netflix or amazon channel for a day to see if the problem still happened with no cable. They have had her crawling behind the tv etc. She is 71 and has bad knees. Finally they agreed to send out parts and a tv repairman. The tv repairman came out on Tuesday and both the parts they sent were no good. He took the parts and called Square Trade to ask them to send out another set of parts. I spoke to Square Trade and now they want me to record the problem as we are watching the tv and send it to them. My wife said to them so now you are calling us liars. We told at least 6 different people our problem and now you don't believe us so we have to tape it for you. Enough. Maybe you can get them to follow through and repair our tv. We looked up on the internet and the tv set we have is known to have these problems. Also Square Trade has a tremendous amount of negative comments from others who are trying to get their products repaired or replaced.

I filed a claim for a "freezing" laptop 6 weeks ago with Square trade. My laptop was delivered to a address in North Carolina twice, and I live in Illinois. Only to receive a laptop that was not repaired, and worse than it was prior to sending the laptop to them. The computer immediately sending pop-up notices and warnings that was never a problem prior to them getting the laptop. I was told that I would receive a refund for my warranty as a courtesy due to my frustrations, and never received. Only to have the laptop sent to them again. They were very clear if the laptop is not repaired, I would not receive a refund. I explained to them I bought a warranty that was suppose to refund monies if they could not repair it. They were clear other options would be suggested. This company has been very dishonest. Managers and supervisors refused to get on the phone at times, and when they did they were of no help. They would always say someone will get back to us in 1 to 2 days. This company has been very difficult to get answers from and frustrating. very dishonest.

I had a situation occur with an item I had purchased a warranty for. After filing a claim the time period is completely different than what I was told. I need this laptop either repaired or reimbursed. I unfortunately don’t have the luxury of having more than one computer and rely on the one that is not working.

Will not honor terms of contract. Can not provide proof for denial.

I submitted 2 seperate claims via mail. both items were accepted by squaretrade. my kindle claim was satisfied and closed out with a $49.99 check. but my samsung claim is not. squaretrade has my samsung tablet and has not replaced or fixed it in any manor. they have promised to fix it and they have promised to replace it with a check. I have contacted square trade by phone mail and there chat system. and I keep getting the run a round.

I purchased a warranty from them for my iPhone 6 that I purchased from a private party on 12/30/15 for $450. I submitted the handwritten receipt that I received from the seller which was apparently a sufficient receipt since they approved and issued the policy. I filed a claim on 2/7/2018 in order to get my cracked screen replaced. On 2/8/2018, I received an email*** "***" informing me that the receipt I submitted was not sufficient validation for the claim and that I needed to resubmit it. I answered his email responding that since the receipt I submitted was sufficient for the policy to be issued, it should be sufficient to honor the claim. If it was not sufficient, then the policy should not have been issued to begin with. Having not gotten a response, I called the company on 2/9/2018 and ***". As the result of that conversation, she cancelled my policy and got approval for a refund of the PRO-RATED amount of $38.17 on the policy. She refused to give me any information for whom I needed to contact regarding getting a full refund.

I purchased a TV with an extended warranty that is still valid. Our TV stopped working. I submitted a claim and was told a comparable or upgraded version of our TV would be sent out to replace the nonfunctional one. I was told I would receive a LIST of TV's to choose from. When the email arrived, there was one TV option to select and it stated that they could not provide a comparable TV so they had chosen one that was an upgraded model to our current TV. I trusted what the email said and selected the ONE option that was given with this promise. The TV arrived and it was much smaller than the one it was replacing. I was told by a Manager I would receive a return shipping label and a model would be then sent out to match or exceed the we had purchased, that broke. This was then confirmed by two more customer service representatives as I followed up on this promised return shipping label. Instead of receiving a return shipping label, I received an email stating they were sorry but no replacement would be sent. I called and was escalated to the floor supervisor, who also tried to claim she was manager when I asked to speak to one. She stated that she did see a Manager made the promises listed above but that he was not complying with company policy, so So SORRY for your luck with no further solution. I was told that because I picked a TV and it was shipped, I was stuck with it. I made the unfortunate mistake in trusting they sent us a comparable or upgraded version of what we currently owned and didn't investigate the specs of the TV. The end. No living up to what Management had promised me, they could care less.

I filed a claim and followed all necessary procedures, while it was under warranty, gave proof of purchase, and th claim was ignored. Tried calling many times and they would talk in circles or would put me on hold and eventually the call would be mysteriously "disconnected" aka they would hang up on me. They were never able to explain why my claim was not processed and eventually, the claim was closed, the warranty expired and I was not reimbursed, even though I have proof that proper steps were taken and receipts were uploaded while item was under warranty.

I bought the laptop brand new from Best Buy in and I've purchased the laptop warranty from Square Trade in from 2015. In October 2017 the laptop got water damage from a water leak in my basement. I called Square Trade to file a claim to have it send for service. I sent the laptop out for service at least 5 times for the same issue not powering on, I was noticing physical damage like the laptop was beaten to hell and noticed missing screws each time the laptop was sent back to me. I've contacted customer service to explain the issue the laptop isn't working and I am missing screws on the laptop. They are saying "oh it is from the shipping company "FedEx" lost the screws on the laptop. Please don't lie, you are hurting your image as a company and I have images to prove your company did this Square Trade. I have been 5 months without my laptop and I can't do my work. who are you guys trying to fool? Lemon Repaired laptop will not be accepted as per your policy, you are require to provide a refund.

We purchased a service warranty for my husband's cell phone. The phone had two service issues: a cracked screen and a faulty headphone jack. The service representative at Square Trade advised us to take our phone to an Apple store for service, and if a new phone was required, our warranty would cover the full cost less the deductible. The service technician at Apple replaced the screen and issued a work authorization. When we looked at the phone we realized that the headphone jack had not been repaired. The technician tried to repair it but could not, so said we would need a new phone. We went in the next day and a new work order was issued. Square Trade processed the first half of the claim but did not reimburse us for the second half of the claim, which was $149.00. I did receive a check for $19.99 but have not cashed it as I do not want to acknowledge satisfaction for the completion of the claim. My Claim number is***. In addition to emails, I have contacted service representatives several times. The last telephone contact was on December 27, 2017 where I was told that I would be receiving an additional $130. I have NEVER heard from the accounting department as to why I have not received balance of claim nor have I received any explanation as to why the claim is not being honored.

This place must have changed hands in the past few years!!! I had a couple of claims, 1 in 2014 and 1 in 2010, that went as they should have. My radar detector speaker recently blew. I try to file a claim and get no response for days. I call once and the female representative whom answered is obviously foreign! My claims representatives in the past were specifically "AMERICAN"!!! So, I'm instantly turned off. She tells me that I need to upload my receipt to their website. It had been a couple of years and I didn't think much of it. I looked in my file and found I had already submitted a receipt the same day I purchased my radar detector from Ebay. I call back later that evening and get another "FOREIGNER". This piece of "work" ("expletive understood"), tells me that because I purchased the warranty through the website and not with the Ebay merchant, the warranty is void. I told him there was NO COMMUNICATION to that effect, at the time of purchase of the warranty and that was totally unacceptable. I told him to get me a manager, he***???) said his manager was busy and I WOULD get a call back within 24 hours. No calls yet!!! It appears that AMERICAN BUSINESS has taken a HUGE DUMP!!! I'm ashamed to be an AMERICAN considering the representatives (CLOWNS) we have!!! I guess flaming businesses on social media is the next best thing anymore!!!

Sent a Phone to get repaired (replace front glass and speaker) after repair the phone was no longer water resistant. I tried talking to them but they keep saying that it was my fault that the phone fell in a bucket of water for 5 sec and got water damage. That now I have to pay the deductible again to get it fixed. (rated IP67. They are protected from dust and capable of withstanding water immersion between 15 cm and 1 meter for 30 minutes.) The phone fell in water for 5 secs in less then 2 FT of water. After removal from water I wiped down the phone, only to find that water had already gotten into the the camera (front and back).

My claim to SquareTrade was reviewed by them and corrections were made. I received a check for $257.94, the cost of the unit they warranted. Thank you to SquareTrade for reversing their original decision & deciding to honor their contract.

When you purchase SquareTrade online anywhere in the online shopping mall. BE AWARE. There was no disclaimer message nor notification claiming that it is not going to work with refurbished products when the service was offered along with the product purchase. I've decided to purchase this service since SquareTrade warranty was offered as default plan during the check out.
Lastly, SquareTrade already has your email address when it is purchased. It just doesn't tell you whether you are qualified for the warranty or not. Only way you can find out is to claim the service.

After an extraordinarily frustrating and needlessly protracted claims process, SquareTrade has sent me what appears to be a carrier-locked, counterfeit smart phone and they have thus far refused to answer or even acknowlege my numerous emails requesting assistance with this issue. All of my emails have been direct replies to the original, ongoing chain of correspondence, so it appears that SquareTrade is either woefully inefficient, or is deliberately ignoring them.

I purchased a cell phone warranty from this company when I purchased a phone on Amazon. Ever since purchasing on 1/27, I've been trying to confirm that my cell phone is in fact covered. I've attempted to reach the company via chat and email on 1/28/18, 1/30/18 and 1/31/18 and Square Trade has not responded. I included in my correspondence via email a copy of Square Trade's email to me as well as an invoice from the phone.

SquareTrace, Inc is a scam like so many other companies out there. They advertise such a great product or service and then fail to perform. It is sad because this is the new world we live in filled will lies and deception.

I bought a laptop off Ebay and a squaretrade warranty for the laptop off Amazon in August of 2016. As a part of the verification process Square trade requires you send the receipt of your purchase. I sent my receipt and my account was verified and I was given the plan #***. Today, I put in a claim as my laptop is failing. I was told that my warranty is invalid because I purchased the laptop on ebay. I asked why wasn't I told this almost 6 months ago when I sent the ebay receipt for my purchase. I was told Squaretrade doesn't look at the receipts and was offered a full refund. I informed them that had I known this was the case I could have purchased a different warranty at the time I bought the laptop. But now I am in a situation where they are trying to avoid the service claim on a $1700 laptop by giving me $180.

We purchased an HP Printer at Sams Club on 06/25/2014 with an extended 'three-year warranty' from SquareTrade. I would like to attach a photo of SquareTrade's brochure that is attached to my receipt but there is no way to do this here. I will send it if you can tell me how to do so. The warranty is very deceptive. In the bar line description, it clearly indicates the manufacturer covers the first year. Then the barline shows Square Trade coverage starts for years 2 and 3. The next section of the bar line shows that for a Sams Club Plus Member you receive a BONUS Year FOUR. Well, this is not how it actually works. I received a call back while trying to file a warranty claim as the printer head is broken and they said that SquareTrade's warranty BEGINS and runs concurrently in the same year as the manufacturer's warranty thus you really only receive a total of 3 years coverage, not really four. Even Sams club employees must not know how this works as I asked when I purchased the printer and she wrote down the date on the front of my brochure showing it covered to June 25/2018. Nowhere in SquareTrade's brochure (which is all you receive about their coverage) does it tell you that the second year when SquareTrade coverage begins actually begins in the first year with the manufacturer's coverage. I believe this is one of the most deceptive business practices I have run across! Please, kindly look into this as I am quite sure I am not the first to have experienced this and it puts a very bad taste in my mouth with Sams club as well.

Purchased this Extended TV warranty Plan for 4 years. My TV suddenly started showing lines both horizontal and vertical and those lines became wide and big. Contacted Square Trade with all the info. They came back stating this is Spider Web / Curve Damage and we dont cover. There is no physical Damage to the TV either from Internal or External, they are conveying that its some damage and we dont cover. During various forums and chats its clearly stated that this model of TV has this Mechanical knows issue i.e. a crack on the inside of the TV screen is considered a thermal crack from heat (an internal failure) not impact damage. Even in the Samsung Site the manufacturer itself confirmed that such are covered under warranty and since I have warranty I have contacted Square Trade. Rather than helping me with my Claim and assist me they are trying to avoid to give my claims bcz its a $1500 TV. Since this is a big money they are trying to cheat me with some wrong information and avoid my claim. They are conveying that they will refund my plan money than coverage bcz its a big amount.