Allstate Protection Plans

I called to file a claim. I was told the item was no longer under warranty. According to square trade website: "Most new purchases come with a manufactures warranty that will cover defects due to parts or workmanship. Like other extended warranties, Square trade coverage only begins when he manufactures warranty ends (typically up to one year from the date of purchase ).
SquareTrade- all-plans

This would mean my item is still under warranty.
The Item was purchased in 3/2016.
My items warranty with *** certified retailer states:
-one year warranty from date of purchase
- 6 month warranty on the 12 volt battery
- one year limited warranty covers the ride on vehicle against defects in material and workmanship
All of these require proof of purchase, which I have.

bought 2 computers and 1 tv, with extension for all 3 products 3 years of warranty from square trade. after one of the computers didn't work, I called the gentleman was nice and helpful, took all my information, gave me an invoice # and places where to go and fix it. here is where problem starts, called few places they don't work with square trade but will fix with a cost, other places I went don't know how to fix the problem. one problem was needed a new battery and the other was fingerprint didn't work. called again to square trade gave me other places to go and get fix, places can't fix it. went to best buy and got my laptop fix and yes I paid out of my pocket. so why is this company (square trade) is selling warranty and either the places where they sent can't fix and don't accept this insurance.

The jack became crooked and I was told at time of purchase that this warranty would cover all damage to headphones. And and that I could just bring them back to the store I bought them and they would replace them for me. I went to the store and they told me to go to the website I went to the website and it said claim denied case closed so I called and she told me that this was a warranty issue that could not be accepted and then it was not covered. I was extremely unhappy with this solution and it's in that reflect the information given to me at time of purchase.

Despite no visible damage to my *** headphones, *** turned down my warranty claim by asserting 'water and physical damage.' Over a month ago, the company emailed that assessment to me, then offered to refund my warranty purchase price if I responded to their email (which I did). Never got another response - despite multiple attempts to contact. This company should not be promoted on ***.

Wait till you actually have the results you have been promised before reviewing this company. I was so happy with the outcome of the telephone call I placed to SquareTrade, when I was sent an invitation to review them, I jump at the opportunity to promote them. Since then NOTHING I was advised happened or was correct. When the check for my phone didn’t come as promised by a SquareTrade team member, I called them again and was told that they were waiting for me to upload the receipt then they would be able to complete my claim. I had obviously misunderstood the first gentleman I spoke to. I uploaded the receipt. Today I checked the claim status and it was complete. They reimbursed me for the screen replacement only. My iPhone had been going haywire since the screen was replaced. Nothing was mentioned about this or a replacement phone. I called SquareTrade this morning and was told I needed to go to an *** store and have them fix it. I had already done that and they told me to call iPhone tech support who suggested I take it up with SquareTrade. After all, this is why I had extra insurance on it. The screen had been repaired by a third party store and I had discussed this with *** and SquareTrade in the first telephone call to them. Now I’m being told now that it’s been over 30 days I would have to pay another deductible since another claim would have to be opened, they would not pay for a new phone and after strenuously objected to this they offered this: they would send me a”like new” phone, I’d have to pay another deductible and they were placing a $750.00 hold on my credit card to be charged if they didn’t receive my phone in 7 days. I again objected to this and they finally agreed to send me their like new phone, they wouldn’t charge me another deductible and the wouldn’t place a hold on my credit card. I will be updating this Monday as to the outcome and possibly filing a claim.

I have been attempting to utilize a 4 year warranty I had purchased with my Vizio TV I had obtained through Sam's Club for at least three weeks. I have been getting the run around and customer service with this place is terrible. I have spoken to multiple representatives as well as e-mail them. I have sent all information requested just to be told to go back into the website to "file a claim" when I've already started one. And have been waiting for a call from customer service regarding my "claim" fro quite some time now. My warranty ID is *** I started the online claim the twenty second of this month after multiple phone calls being transferred to other representatives just to be told to go online and file a claim., which I would like some help doing because apparently the claim didn't even go through yet, although I was told in "steps" that once a representative called me the claim would be complete and sent out, which it was not, but I am unable to obtain a "customer service rep" to assist me in any way. Two times I was asked to stand by the TV while on the phone with a rep to do the same exact thing that was asked of me in the first phone call. I've heard nothing. It's frustrating.

ON *** I purchased a 3-year Squaretrade Protection plan on a powered recliner I purchased at Sam's Club. On *** I began having issues with the powered lift mechanism on the recliner and filed a claim with Squaretrade to have the recliner repaired. On ***, Squaretrade emailed me back to state that they would be unable to repair the recliner and would instead mail me a check for ***, the amount I paid for the recliner and I would receive these funds by the early part of next week since the check would be mailed from NY or FL and I reside in NC. They emailed me an affidavit to sign agreeing to the*** which I signed and sent back to them via email on *** and the acknowledged having received the signed affidavit via email a few hours later. On *** when I had no received the check as promised, I called in and eventually spoke to a Supervisor who identified himself as Brian Hunter out of the *** office. Mr. Hunter assured me that this was not the normal process and that there had been a ball dropped in accounting. After nearly an hour on hold, Mr. Hunter stated that he had been in touch with accounting and they had manually processed the *** refund check and it would be mailed out on *** and to allow 3-5 business days to receive (this information was further reinforced by an email from Squaretrade's accounting department spelling out these terms). On*** when I checked my claim status on line and saw check had not been mailed yet, I called in and was told after being on hold with a representative that the check had been mailed on*** (he was not sure why the additional delay yet again) and it just had not been updated on-line to reflect being mailed. When check had still not been received on *** I called in yet again, spending over an hour on hold with another representative and his Supervisor who identified himself only as Rich who said he would have to contact accounting again about why check had not been cut (yet alone mailed as I had been told on*** and I needed to allow 2 more business days just to find out why check had not been cut and then I should expect to have to wait another *** business days past that for them to mail check. At this point, I am fed up with Squaretrade's lies and am ready to pack the chair up and try to return it to Sam's Club and file a complaint with them on Squaretrade's complete and total failure to honor the service contract I paid for. I am also looking at taking my insurance business away from Allstate since they own Squaretrade and this is a deplorable way to treat customers

Purchased a laptop warranty which claimed full repair or reimbursement coverage. Attempted to submit a claim online on *** and immediately saw incorrect information. Chatted online with a specialist who requested a copy of the receipt. I responded to the email sent with a copy and was assured it would be resolved within an hour. No further contact from the company. I attempted again to make the claim without success and again contacted the company I was told to try to contact on *** because the issues would be resolved then. No attempted to make the claim online without success. I spoke with a rep at *** for 16 minutes and was placed on hold multiple times. I was told I would receive and email to respond to for follow-up. No email was received. I called again at *** and was placed on hold more than 7 times (lost count) while the issue was being resolved. I requested a manager several times and was again placed on hold multiple times. The call lasted more than one hour with no resolution. This has been 4 days of unresolved issues to simply file a warranty claim.

I purchased several SquareTrade warranties based on the knowledge of the Toys were broken then I could call place an easy claim and be sent a check or gift card for the price of the item. I have placed claims in the past and never had any trouble. Today I placed 2 claims, I am a teacher and school is now out some time. Both claims were denied because it is still in the first year. I was told I would have to provide proof that I had contacted the manufacturer. I was not told any of this when I purchased the plan and I have not had to do this in the past. SquareTrade received my money on the promise that they would take care of me easy now they are not providing the service promised.

I bought a printer from staples in *** and bough square trade warranty for 3 years on my printer. in *** my printer start giving me problem which I reported and file a claim with square trade after a long wait technician came and see the issue and order some parts and then came again to fix it but the issue was never resolved. I called them again and they asked for print report which I sent them on*** via email. and got a call that they dont have that part and will order it and send a technician to fix this. Now when I am calling them after 2 months I spoke to supervisor Simon sand he told me claim was closed and now they can not do anything and warranty is also completed. This kind of bad service they provide I recommend not to purchase anything from Staples or Square trade as they are just looting their customers. no warranty or guarantee will be given to you guys it just only a scam.

I purchase a *** iphone warranty to a *** STORE,the iphone purchase was broken and I file a claim,I was given an e-mail how to file a claim,Claim # ***,then on May 24, I contacted the *** chat room to clarify about having the phone repaired to a *** togo technician or I can go to an apple store where I set up an appointment to have the phone fix,the chat room response give an option to go to where I choose.I go ahead have the phone repaired to a local apple store,cost of repair $160.55.Today May 29,I called the *** to a file a claim,telling me that I go onmy own and have the phone repair,Change the contract of what I did by cancelling the claim deductible of $25 and place a new contract for me to pay $129.00 as a deductible for acting on my own.I try to explain that why he give me an option to choose rather telling me to go to their *** technician,out of my frustration I decided to cancel the claim & I ask for the supervisor,the person talking me put me for a long hold,then no supervisor able to talk to me since I cancel already,nothing they can do and also cancelled my warranty.As a consumer,trying to get a warranty hoping to help me out in time of need,fails to address the issue properly and drop me instead without a proper resolution.

I purchased a *** warranty with my *** 60 inch Smart LED TV from *** a few years ago. I rarely purchase warranties due to hearing terrible stories about the grueling claim process but for $99.99, their warranty didn’t seem to bad. On May 18, 2018, I turned my TV on and noticed a bright blue vertical line running down the edge of the right side of the screen. I did some troubleshooting but nothing worked. I called *** to file a claim on May 21, 2018 and they were able to verify my warranty purchase with ***. Then, the claim process began. I was transferred to a TV specialist and after I explained all of the troubleshooting I did, she informed me that I had already done everything possible as far as troubleshooting goes. At this point, the TV specialist informed me that all she needed now are photos of my TV verifying the blue vertical line. I sent the photos to their TV specialist team and they stated my claim qualified for a replacement TV, which may be new or refurbished. Their system automatically choose a replacement TV and it turned out to be an inferior base model *** TV. I did some research and found out this practice of theirs is common. Other customers reported that the TV replacement offers from *** were always inferior base model options. One customer reported he was offered a base model LED TV for his top of the line *** TV. Now, you don’t have to be a tech specialist to know that LED and *** tech is not comparable in the very least.

I was not satisfied with the base model TV replacement offer and called *** to express my concerns. The base model TV replacement was missing many ports and did not match the current specs of my TV. They instructed me to provide them with the exact TV specs from my current TV and stated they would find a replacement TV that would match or exceed my current TV specs. At this point, my case had been escalated to a supervisor and he assured me that if his team was unable to find a replacement TV with matching or exceeding specs then my claim would be escalated further to the resolutions team and a reimbursement of original purchase price of my TV would be granted. That same day after I spoke with that supervisor, I received and email from *** hours later stating: “Thanks for reaching out to us with your concerns. We have carefully reviewed your concerns. We attempted to source a 60 inch TV with 120Hz refresh rate and we are unable to provide one at that size. At this point in time we cannot provide a reimbursement. Please let us know how you would like to proceed.”

*** decided not to honor their previous policy regarding reimbursement even after they stated in the same email that they are unable to find me a replacement TV. I did not know what options I had left so I called them again and this time my claim was escalated to a senior manager. He informed me that his team would once again; try to find a replacement TV and if they are unable to, they would provide a reimbursement of the original purchase price of my TV. Their employees, including their supervisors have been giving me the run around and dragging this case on and I can see how many consumers would just quit at this point due to exhausting their time and effort; trying to have *** honor their own policies per their service and warranty agreement.

I purchased my *** Galaxy Note 4 from *** and I also purchased a protection plan with it. The phone started to boot loop and it was having a lot of heating issues, also the phone would shut down for no reason. So I called square trade and I told them the problems that I had with the phone, they sent me a shipping label and I sent the phone to their repair facility. I sent it and it arrived on Tuesday at 7:20 and I received another email that told me the phone was fixed and it was on the way back about an hour later, an hour later they wouldn’t have seen the problem with the phone but they claimed that they fixed it. I received the phone and I saw the same problems happen with the phone, so I called again and I told the representative that they didn’t do anything. I received another shipping label to send it back again, after the repair facility received my phone they claimed that the phone had liquid damage, which wasn’t true because I never had the phone next to water also because I had a case that was waterproof so right away I knew that they were lying. I called them again after I received the phone a second time and they didn’t want to help me, they kept telling me that there was liquid damage which wasn’t true. The second time I called I was speaking to Andy which hang up the line to my face. Then I called again and Macqanzy was speaking to me and she wasn’t helping me at all, although I told her to transfer me to a supervisor she didn’t and she transferred me to another representative and his name was rich, I spoke to Rich and he wasn’t helping me also so I told him to transfer to his manager again and I spoke to a manager named Juru and he was telling me to call the case company and try to lie to them and tell them that the water damage came inside the case when I had the case inside the phone. He also wanted to hang up the call and didn’t want to help me at all, he asked me if I wanted anything else and I said that you didn’t help me and he said that I would have to end the call so then I told him to help me and he eventually put me on hold and didn’t want to help me so he put me on hold so that way I hang up and he doesn’t end the call.

I have an Apple Watch that is under warranty with SquareTrade. The accelerometer on the watch does not so I am unable to track my fitness/steps/standing time. I sent my Apple Watch in to SquareTrade for the first repair on *** The first time it was sent back to me, the repair slip stated that an "electrical part" was replace. However, the problem persists. I called SquareTrade on Thursday, *** and informed the customer service representative that the problem persisted and the claim was reopened. The same day, I mailed it back to SquareTrade the same day. I received it back again on*** with no additional repairs made and the repair slip says that the watch passes all tests when hooked up to a computer. While I'm sure that that's true, computer testing does not mean that the accelerometer works. Furthermore, the watch was returned to me with physical damage, a different screen that is darker and much more dim and difficult to read (even at full brightness), and is in a different condition than when I originally sent it in for repair.

I bought a tv last year and the 4 year premium extended warrenty that was offered for ***. Here we are 1 year later and I need to use it because my screen is broken and they refuse to replace my screen saying that they never offer a warranty on screens when it says that they do in the warranty contract. ALSO, they have a Guaranteed buyback program that if you are unsatisfied with your product they will buy it back no issue. Once again they go back on their own policy and refuse to buy back the tv EVEN though the contract say they will.

In 2014 I purchased a 65" tv at costco. Along with the tv I bought the extended warranty for 5 yrs total from squaretrade. Not too long ago I started having issues with the tv. I called squaretrade to file a claim. I sent the appropriate documentation and my claim was approved SquareTrade Claim *** At that point they said they would replace the tv. They sent me an email with the replacement tvs they offered. They are nowhere near the same as mine. In the contract it states that they will either fix the tv, REIMBURSE the amount I payed for the tv or gift card, or at my decision they could find a tv with SIMILAR FEATURES and FUNCTIONALITY as my current tv. None of the tvs they offer are 3D tvs. They keep telling me they will not provide one because they arent made no more. I ask for a full refund so I can go out and find me a 3d tv my self since they cant find one nor fix the one I have rite now. Its been back and forth and they just keep playing it off and want me to take what ever they are giving me and thats not going to happen

I contacted Square Trade spoke to representative he said he was giving me refund for the warranty because they dont want to fix. I called back because the link he gave me did not work for refund. A different representative answered and he would not give me the refund as promised by first representative.

I have a squaretade warranty on my iphone5s. My iphone 5s sustained damage and I started a warranty process online on 4/24/18 @ squaretrade*** When filing my claim online I saw an option that said that my deductible would be $75 rather than $99 if I went through the *** store / genius bar to fix my phone. I called squaretrade on 4/24 to talk more about this and to see if I could get the $75 deductible even though I would have to replace then entire phone. I spoke to *** at squaretrade and he gave me ref # ***. He said that while I may have to pay more by going through the genius bar I would get a lower deductible. Because of that conversation I went out of my way to go through the *** / Genius Bar to get my iphone fixed by spending extra time and traveling father than I needed to. After I finally got my repair processed by *** / Genius Bar I then completed my claim paperwork on squaretrade and then I got an email from squaretrade indicating that they would charge me $99 deductible rather than the $75 deductible. I called up squaretrade on 5/11 and talked to *** @ 4:21 and she said that the $75 deductible only applies when the claim is $125 of less. I never saw that on the web page and furthermore the previous ssquretrade representative, ***, who I talked to on 4/24 who knew that the phone had major damage did not mention that but rather indicated that I would have the $75 deductable. After I complained about this issue to *** she said someone would review this issue and get back to me in a few hours. No on ever got back to me.

I purchased a 4 year warranty on a HP laptop computer (09/04/2016). The computer stopped charging its battery May 12, 2018. SquareTrade at first claimed I did not have a valid warranty. I then faxed them my purchase receipt for the computer $965.22 (including $299.99 for the 4-year warranty and $71.50 tax). Then they acknowledged that I have a valid warranty, but they want further proof of how much I paid for the computer. They have the receipt. I do not see what difference the price of the computer was. They are refusing to fix it or instruct me where to take it.

This is an awesome scam. Buy a three year warranty for $149 to cover a mobile phone. The phone has problems in 2 months. They are "unable" to fix the phone after paying the $100 deductible. They now send a check to buy the old phone for $520. Sounds good so far, right? They just bought the phone, minus the deductible and plan cost for $271. They now have the phone that they can refurbish and resell.

Meanwhile, my 3 year warranty that I bought is cancelled after only 2 months of use.
I would have to purchase a new plan to cover the new phone that we paid $850 for! They refuse to honor the 3 year plan I purchased from them on the new phone!!!

It makes much more sense to pay your carriers small monthly fee and whatever happens on whatever phone is always covered.

SquareTrade is a SCAM! 3 year warranty my ***!!!!