Allstate Protection Plans

I have purchased a warranty for accidentally damage for my IPhone 6s*** and Squaretrade has refused to honor my damages claim saying that since I bought my plan from them directly and not eBay that my claim is invalid saying that the can't guarantee my phone was I'm perfect condition because I purchased from a private seller which I did not the purchase can from an A rated dealer on eBay that has sold thousands of units and before the company would even activate my plan I had to go through I long process in which they remotely accessed and examined my device for any software or hardware issues as well as required me to send in photos of my brand new out of the box phone to endure there were no cosmetic issues. Now I wish to file an Arbitraion suit against the company for the value of the phone the will not cover under California Civil Code Section 51.7 (Ralph Civil Rights Act) and Section 52.1 (Bane Civil Rights Act) but the company continues to give me the run around after 6 calls and will not provide the Agent Of Process (or Agent of Service) contact so that I may file suit as my rights and their own contract say I can

I purchased an Element Electronics TV and the extended warranty package with Square Trade for $39 plus tax. The TV malfunctioned and eventually was returned to the company. After the TV was returned to Element both Element Electronics and Target redirected me to Square Trade for reimbursement of the warranty package purchased with the TV. I was sent a reimbursement check for the amount of $33.35 leaving a deficit of $5.65 owed to me. I had already forfeited the taxes for both purchases and simply wanted my $39 back. The company falsely claim that they retained the balance for taxes that I paid on both purchases. My greatest problem is it is not alright for a company to retain money from consumers without merit. They are potentially gaining wealth off of hardworking consumers like myself who's item was returned. I am justly due the balance of my refund in the amount of $5.65. Can your company kindly help me put an end to these bad business practices.

On December 9, 2017, I upgraded a cellular device at Target through my Verizon cell phone account. In that process, I purchased the damage insurance offered by SquareTrade for $7.99 per month. During the upgrade in the store, I paid for the first month starting 12/09/17 while expecting to be further charged monthly on the same reoccurring date. In January, I had changed my mind and decided to cancel when I saw (2) charges appear on my card 1/12/18. I called that day and spoke to a customer service gentleman at SquareTrade. He agreed to cancel the agreement for the (2) charges but informed me that I could not get a refund. He also stated that the warranty would remain in place until the 9th of the following month which would commence the end of the warranty contract on 2/09/18. On January 27, 2018 I called SquareTrade to process a claim for one of the phones still in place covered under warranty until 2/09/18 as I was previously told by the representative on the 1/12/18. However, this representative *** informs me that the warranty has been cancelled and he cannot process a claim. I am upset at this point because SquareTrade has taken my money on 1/12/18 and now states they will not process my claim. This is unethical and a definite breach of contract. Then *** informs me that they will in fact refund my money....12 days after I was told I could not get one. The transaction numbers for the refund processed on 1/27/18 are *** and ***. As I explained to *** over the phone, this is bad business and SqareTrade cannot have it both ways. You do not get to keep my money and deny my claim to fix my cell phone. I should have been provided my refund on 1/12/18 when I originally cancelled the warranty or they need to uphold the warranty and fix the broken cell phone in my possession.

The picture on my TV goes completely black sporadically with no rhyme or reason to when it will happen next also any apps on the smart TV seem to fall out and do not work correctly describe the problem to square trade send parts to my house replaced hearts problem stay the same in new problems arose call again set more parts to my how sent repair guy out who did absolutely nothing but take the parts and leave because the four minutes he was at my house the TV did not produce the problems call back to SquareTrade told them TV now wars with new issues volume will not be working and picture now seems to free sporadically they told me to set up a video camera so I can catch it when it happens because it is so sporadic this is impossible I’m stuck with A $2000 TV but that does not work correctly but because of my 12 hours invested with SquareTrade over the phone and waiting at my house for repair people I was offered $50

I purchased a warranty through SquareTrade when I purchased my phone in November 2016. The monthly payment was withdrawn from my account every month, a small quantity that I did not pay any attention to, until apparently they cancelled my policy without my knowledge. I called to reinstate my policy and was required to go through a series of texts on my phone, one of which was to hold my phone over a mirror. In doing so- over the only mirror in my home which is over a porcelain sink, I broke my phone. I called and explained the situation and was laughed at. They then told me that there was nothing they could do. I asked to speak to a manager and was put on hold for several minutes before being told that one would not speak to me as they would give the same answer. I was then told my the representative that he would give me a resolution, which was that I could fix my phone and come back to the company. I'm not sure how that was a resolution but he continued saying I could do it while I kept requesting to speak to a manager. I was told I could be transferred and was put on hold again, but not before receiving more attitude and being told how he was "going to resolve it". He continued to state this without saying how he was going to resolve it other than me having to go out of my way to deal with the situation on my own. When I spoke with the senior manager who proceeded to call me irresponsible. He proceeded to interrupt and speak over me. I asked to speak to his manager who he told me I could not be transferred to.

I have been trying to get warranty service on a TV for almost 30 days. Took 3 calls and 3 emailings of photos to get them to ok warranty repair. So far they have missed 2 appointments and when square trade says the service provider will call to set up another, they dont. TV is still not fixed.

Square trade is an embarrassment to extended warranties. Due to your lack of value I will no longer shop at *** and never buy a warranty through your farce of a company from any company. It is ridiculous that you can quote the purchase date, price and all germane material of the purchase and then require a receipt of purchase before you will honor the so called warranty that you have collected money for. Mind you I am well within the warranty period. From now on I will seek out companies that do not use square trade (the name is comical based on my experience) to do business with. You should be criminally indicted for theft.

I purchased a Squaretrade repair/replacement service plan through Costco for my television. The television failed and was unable to be repaired within the covered period of the service agreement. Under the agreement Squaretrade is to replace my television or refund the replacement cost of a like television. They initially proposed to replace my TV with a much inferior TV but then agreed to replace my Samsung Curved TV with another Samsung curved TV. Unfortunately when I was informed that they would be replacing the TV with another Samsung Curved TV they did not tell me the TV they were planning to send was 6 inches larger and 10 lbs heavier than my current TV. The replacement TV will not fit in my house. I informed them of this BEFORE they ordered the new TV and I have sent three emails and had two conversations with Squaretrade representatives to try to resolve this issue. As of now, the replacement TV has not been received by me and they are refusing to address my concern.

I sent a laptop in to be fixed. It was received on January 12, as confirmed by an email from ST. I called for an update on January 16 and was told by a claims representative that it had been fixed and was currently going through the audit process to make sure it was fixed properly, which was said to take about 24 hrs(then it would be shipped 2nd day). I then received a phone call from a different claim representative that same night to give me an update. He told me that they received the laptop and were beginning the diagnostics. When I told him of the information I received earlier that day, he said he didn’t know why that was said, but this information he was giving me now is accurate. So, I was given the timeline of 2-5 days. I called for an update on January 18 and was told a part had to be ordered, but was supposed to be delivered on January 20. I called for an update on January 24 and was told they were waiting on a part, but was supposed to be delivered on January 27. I voiced my great concern over the evergrowing timeline and was referred to a manager who would be contacting me within 24 hours. 24 hours and 20 minutes later on January 25, I receive a call from the manager that is now handling my case. He tell me that a part was ordered and due in January 27. I go over with him the all updates I have received and he allowed that it was taking longer than normal and he would send it overnight once it had been fixed. I expressed my deep concern and dissatisfaction as to the evergrowing timeline, false information received at times, but most importantly the lack of communication coming from ST. I informed him, as he saw on the claim history, that the last email update I received from them was on January 12 letting me know that it had been received into their facility. The last update I received over the phone, unsolicited, was January 16. There had been no update online since January 18 either. He allowed that it was a flaw that there were no updates given when a delay occurs, but did not offer anything else.

I purchased Squaretrade protection on a new television which stopped working almost 2 weeks ago. I am still within my 4 year coverage plan. I filed an online claim with Squaretrade ***). Someone was supposed to call me that day but they did not. The following day I called them. They said that they would arrange for someone to repair my television. When I contacted the repair company they said they could not perform the repair. So I called Squaretrade back. They said someone would call me back within 2 days. They did not. After 5 days I called them again. They gave me the option of choosing a junky replacement television which I do not want. My claim with them is still unresolved.

Terrible company with terrible customer service
Purchased phone warranty and they make it extremely difficult to get a replacement as promised:
1. Stall tactics, being put on hold numerous times
2. Directed to return form sent in email, never received
3. Told to take phone to repair shop, originally told 24hr free shipping replacement
4. They take customer credit card info for deposit but don't send replacement phone

Heres my story: Bought an LG 55" TV with a ST 3 year protection plan that you basically choose with a click of a button, a year later while 'Handling' the TV it got some interior damage (Nothing cosmetically outside). I quickly remembered that I had purchased a 3 year warranty plan with ST so I went and logged into my ST account and quickly started to read over the contract to see if I was 'Covered.' PLEASE BE CAREFUL PEOPLE, while reading the contract, I noticed that it was catered towards Cell Phones, Tablets, Jewelry and Watches and Furniture. So I assumed that my TV fell under the 'ALL OTHER PRODUCTS' category. Under section ALL OTHER PRODUCTS D.I.2 it CLEARLY states this: "Accidental damage from handling (ADH), such as damage from drops, spills and liquid damage associated with the handling and use of Your Product, if the coverage has been offered and purchased at the time of sale with your Protection Plan; " I would assume that my coverage handled the ADH that I had signed up for that NEVER ONCE did anyone ever tell me when I simply clicked a button IF IT WAS OFFERED AT THE TIME. WELL IT DOES NOT. I dealt with Two different CSR's and At one point the SECOND (SUPERVISOR) CSR told me that the TV was NOT covered under ALL OTHER PRODUCTS and at one point he did. The first one had no answers and at one point told us "As a person, I honestly can see your point with this contract" We felt horrible with how we treated both of them bc in the end, they are forced to stick behind a product even if the product has major flaws. Thats what good employees do. I was told at one point to go to the original retailer of the product and ask to cancel the warranty service. There were TWO MAJOR flaws with that suggestion: 1) This TV was already a year old. The warranty service was all PIF 2) so AFTER TELLING ME I would not get a refund for anything, I asked him why I would go cancel a service that I had paid for if I wasnt going to get a refund for the warranty that I still had two years on? Bottom Line, DO NOT DEAL with this company unless you are buying a Cell Phone or Tablet, Jewelry and Watches or Furniture bc after this Horrific experience, I bought a warranty that really didn't cover anything but their own butts. NEVER PAY for this product people. You're paying to feel all warm and fuzzy that you have a coverage but in the end, you're paying for basically nothing. Under my ST account, it states that my claim has been resolved bc I dropped my TV! So now I guess I am accused of lying to them about what happened. But even so, under 'ALL OTHER PRODUCTS' D.I.2 DROPS are also included in the "coverage." I told the 2nd CSR that even cell phones offer damage protection for unfortunate events like this, even though you still have to pay $150 extra for a replacement, It still outweighs paying full price for a new product. In the end I ended up paying ST $400 for a warranty that couldn't and didn't do a thing. Scam and Rip Off

Purchased phone warranty and they making it impossible to get a replacement as promised: 1. I spent at least 4 hours on the phone with them so far, stall tactics, being put on hold numerous times 2. Directed to return agreement form sent in email before they could proceed, never received, I shouldn't have to agree to any new terms other than the ones I agreed to when I purchased the warranty. 3. Told to take phone to repair shop, originally was sold 24hr free shipping replacement service. 4. Called local repair shop they directed me to and repair shop warned me they had no parts to fix my phone. 5. They took my credit card info for $750 security deposit but didn't send replacement phone. 6. Hung up on me several times. 7. Refused to get me a supervisor when asked. 8. When I call to follow up on solution they tell me they do not have a solution yet even though they are supposedly sending me a replacement phone

Worse company to deal with. Please don't buy a warranty from them. They give you the run a round when something is wrong. I have a TV and the sound keeps going out. If it goes out again and they are not open to report it they want me to take a video of the TV with no sound and send it to them. How can they determine what is wrong by looking at the video. They must think people are stupid. they deserve a 0 star for their customer service and warranty.

I contacted square trade on 10/04/2017 with an issue I had with a TV. The Atrica TV was still under factory warranty but shipping is not covered. When I checked on shipping it was going to be forty some dollars each way to get it repaired. I contacted square trade on 10/08/2017 with this information & was instructed by Felix to get it repaired & send receipts. Square trade would cover shipping. I sent the TV to NBC Electronics who Artica has do their repairs. I shipped the TV by UPS & the cost was $42.30. After NBC Electronics received & checked the TV I was told the repair would be covered & to send a check for $45.00 to cover shipping for the TV to be returned to me. The repairs were made & TV returned. This took some time to get the TV from West Virginia to California & back. The instructions were stated in the copy of the warranty card enclosed below. I sent the receipts to square trade on 12/14/2017 when I finely got the TV back. Square trade sent me an e-mail on 12/18/ 2017 that one receipt was in wrong format so I resent it. Later I received a check for $45.00. That covered shipping the TV back to me. Since then no e-mails have been answered. Twice I have been told the check for $42.30 would be sent. It was not. Then I was ask to send a receipt for the $45.00 I paid for shipping that I have already been reimbursed for. I contacted the repair company & was told there was no other receipt besides your canceled check & receiving your TV. I'm not sure why you don’t want to honor the UPS receipt for $42.30 for the cost of shipping the TV to the repair shop. The last e-mail I sent was on 01-11-2018 with no response.

I purchased a laptop via Amazon. I purchased a 3 year protection guarantee from SquareTrade. 2017 I submitted a claim. SquareTrade acknowledged that the claim was correct, acknowledged receipt of the defective laptop, and states they sent me an email with a link for an Amazon gift card. I never received this email. After several calls and chats, they supposedly attempted to resend the email a few times. I state supposedly because I never saw these emails either. And I was careful to check junk mail, etc. And they have confirmed my email several times. The problem is not on my end. However, after one of the last exchanges, instead of saying they were going to retry the payment, they sent me an email stating they could not send payment because the gift card had already been redeemed. ?? Impossible, since the gift card emails were never received. But I confirmed this with Amazon: no gift card has been redeemed to my account. So SquareTrade is claiming an Amazon gift card from them has been redeemed, but Amazon has no record of that happening. So now I have an insurance provider claiming to have satisfied the claim, when I have yet to receive actual payment. It has been a frustrating experience from the beginning, as they would tell me it was being taken care of, or later on, that it was being "escalated" only to repeatedly wake up one morning and realize, Oh, nothing ever came. At first I thought it was just a process problem that was annoying, but would eventually be worked out. But now that they are claiming payment has happened, this is far more serious. I have asked for proof of payment, which they have refused to provide, actually saying something like, "That involves revealing internal data, which we cannot do." ?? In fact, customer service actually told me that issues with the gift cards "never" happen. But if they tell everyone that has this issue, this "never" happens, how are they ever going to first acknowledge and then fix the problem? They owe me at least $170. Please hold them accountable.

This company is a sham. I submitted a claim for cosmetic repairs to a laptop. I was told the turn around time was 2 weeks. 4 weeks later I still do not have my laptop back. I have called in every day and been told lie after lie to stall the process. I have been told they are waiting on replacement parts for 2 weeks and now I am being told they have decided to either replace my laptop or reimburse me, but they don't know how they are going to handle. I WOULD NOT PURCHASE A WARRANTY THROUGH this group ever again.

I purchased a SquareTrade three year protection plan when I purchased my laptop about 2 years ago. After experiencing some screen issues I contacted SquareTrade to have my item repaired, they accepted my claim and I sent the item off to them to be repaired. About a week later the item was returned and not fixed of my reported issues. I contacted them again and after some hassle had my item shipped back to them. This time over the course of three weeks I was told a story by the representatives I contacted about how my laptop would be repaired soon or that they where waiting on a part to fix the laptop until on January, 16th I received an email stating that my laptop could not be repaired and would not be returned to me and instead I would be receiving a check for the laptop. I believe this to be a failure of the expected service that my laptop would be repaired as that is the expected service of a warranty especially because I was told by customer service representatives that the item was in the process of being repaired.

I was watching a football game Sunday (1/14) when my *** 70" TV began smoking and something inside the back of the TV was burning. I quickly disconnected the power cord. I purchased the TV at *** and I have an extended warranty through Square Trade. I contacted Square Trade and they are doing everything they can to NOT honor the warranty. They wont even send anyone out to look at it. The had me send them photos and they are telling me there is damage to the back of the unit. This is completely untrue. This TV has never moved or sustained any damage and the photos clearly show no exterior damage. They offered to refund the amount I paid for the warranty fee but refuse to honor the warranty. If they would just send out a technician who would physically look at it they would see there is no exterior physical damage and if they open the back I know they will see that something inside the TV burned up. This extended warranty is a scam, as evidenced by their quick offer to refund my warranty fee but not willing to repair my TV as per our contract. This is just not right.

Purchased a five year warranty from Costco in store on 3-9-2013 for a new Panasonic TV that was originally bought from Amazon.com on 2-25-2013. The warranty was supposed to be 5 years. All documents received from Squaretrade state that the warranty term was 5 years. Our Squaretrade account listed the warranty as being for five years. The TV blew out last week and we filed a claim with Squaretrade. They attempted to deliver parts and setup a repair appointment. Neither the parts or the repair technician arrived. Upon calling in to find out what was going on, Squaretrade informed me that the warranty was NOT in fact 5 years, and that they had made a mistake in both emailing me the warranty terms and listing it in my account as being 5 years long. The warranty term was now 4 years, applied retroactively, and there was nothing they could do to help me. This despite the company having never once gotten in contact with me via email, phone, or through the online account to inform me of this. The company had my receipt this entire time showing the TV was not purchased at Costco. Back in 2013, you could go into a Costco and buy a warranty for a TV not purchased there. They have since discontinued this practice. Its completely ridiculous that they are attempting to weasel out of covering this TV and we seek the Revdex.com's assistance in holding this duplicitous companies feet to the fire. I have included the text of the squaretrade warranty email below: *** 3/9/13 From: SquareTrade Warranties *** Date: Sat, Mar 9, 2013 at 8:58 PM Subject: Thank You for Your SquareTrade Warranty Purchase To: ***m Don't miss out on important warranty emails. Add *** to your address book. SquareTrade Call***, You are receiving this email because you requested that we resend the contract for your SquareTrade 5-Year Panasonic Plasma TV Protection Plan. Your request is our command. If you didn't ask us to send this contract, please call us at the number below. If you have any questions, please call us toll free at *** Thanks, The SquareTrade Team Your Protection Plan Coverage Amount: Item Purchase Price Coverage Term: 5 Years Protection Plan Price: 59.99 Coverage Type: Standard Covered Product: Panasonic Plasma TV