Allstate Protection Plans

I had my laptop repaired and they never repaired it or changed anything out. They in all actuality never did anything. The *** store told us no new parts were installed. Nothing was ever repaired. First the operator told me that it had a 90 day warranty on the work done, but I had called within the 90 days and they said my warranty was dead. When I called in January the supervisor even told me it was 90 days and they basically didn't care, b/c my warranty had died. I don't understand how a company can say they repaired something and even the *** store said nothing was fixed. I am a disabled veteran and they don't care at all. Please help. I had called within the 90 days and now they changed the date from dec 17th to dec 29, so then I am outside the 90 days. A supervisor named *** in Orlando, Florida was the one who changed this information.

Zero star is the real rating for this square trade protection plan. After 2 and a half year into a 3 year contract the 5 DVD duplicator warranted would not make all 5 copies. Square trade sent me a mailing label to send them back the unit. They shocked me when they told me the unit I sent them had a strong smell of urine & insect infestation. I took very good care of the duplicator. It was always in a safe, clean place. I do not have a dog (their explanation of where the urine came from) or any other pet. I do not have an insect infestation. Square trade should not be available through Amazon or any other company. They are dishonest. Beware. A warranty with square trade may not be honored.

I have contacted Squaretrade over 10 plus times in an attempt to file a claim under my Squaretrade warranty for a *** 70-200 mm lens. They have repeatedly confused the lens with a cheaper lens, asked for information I've already provided, and made it very difficult for resolution. I do not have time to keep contacting the company and I do not trust them with my $2000+ lens given their history of not even knowing what lens I have. Squaretrade Claim Number *** Replacement Price: $1,999 This company should not be doing business. They repeatedly confuse items and make the claims process nearly impossible in the hopes that the customer will become exhausted and no longer pursue claim. They have 1,175 customer complaints on the Revdex.com site. 172 Negative Reviews 83% of total reviews. I do not have time to deal with this company any further. Please inform them of my request for resolution by way of replacement of the 70-200 mm lens.

I placed a warranty claim with square trade and based on what I told the representative over the phone my claim was approved for repair. About a week later I got my item back and it was not in the condition I sent it to the company and they headphones were now completely broken and not turning on. The letter that was in the package said that the item I sent to them was not covered under my warranty plan. I called the company and spoke with *** in Customer Service and then A a manager there. *** said that he would help. He said they hire another company to inspect the headphones and fix them and that company told square trade that the headphones were damaged by water which is not true. Bottom line is square trade broke my headphones and refused to fix them when I purchased a warranty from them.

I contacted square trade via telephone to report damage to my cellphone. The phone representative approved a claim on my phone. He said to take it to apple and obtain a Genius Bar authorization. The square trade phone representative stated that if the phone was not repairable I would be able to receive the cash amount I paid for the phone of $750 toward the cost of a NEW phone. I specifically asked him if the phone had to be the same model and after checking with his "supervisor" said that I could purchase any phone and would receive $750 toward it. Apple diagnosed the damaged phone and determined it was unrepairable. I purchased a new phone like the representative from square trade told me to do. The next day I submitted a receipt and they now refuse to honor the claim. I asked for a cash settlement for the phones original price of $750 per the representatives promise and per the contract and they refused that also. They said I would have to pay them $99 to receive a "refurbished" phone. I am highly upset by them misleading me and providing false information. When I reference my contract it says that they are supposed to reimburse me for the cost of a new phone or give me the cash settlement for what I paid ($750). They are refusing to honor this policy. I can't speak with a US call center and nobody's is helpful. below are excerpts from the contract that they refuse to honor; Coverage Amount: The purchase price of the Covered Product. ($750) 5. HOW WE WILL SERVICE YOUR PRODUCT: A) Repair Your Product, or; B) Provide a cash settlement or a Gift Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or; C) Replace Your Product with a product of like, kind, quality and functionality.

I purchased a protection plan on my tablet from Squaretrade. I purchased the wrong plan, my fault, it was only for a max. $99, the tablet is worth $599.00. I sent the tablet in for repairs, they said it was not repairable (I was upset because the tablet worked fine, it SIMPLY had a cracked screen). They said they would send me a check for $99.00. I told them I wanted the tablet back, mail it back to me. They told me they did not have the tablet, it had been surplussed already. I told them they owe me for the tablet ($599.00 minus the $99.00). They are refusing to replace the tablet, or reimburse me for it. They should have had my tablet and sent it to me. I am out a $599.00 tablet. Squaretrade has my receipt on file for the tablet I purchased from Best Buy. Philip

Dear Sir or Madam, I bought an insurance for my IPad with Squaretrade***. I also paid the extra fee for accidental handling damage. I decided to buy it from them as opposed to the Apple insurance because the promised the same thing Apple insurance promised and I would have one extra year of coverage (I bought the 3 year plan). Also because they've promised that during the course of the insurance if they could not fix my IPad, they would send a check with the amount I insured my IPad for. They charged me US$129,00 for the value of US$849,00. It is almost 20% of the value of what I paid for my IPad. In November I filed a claim with Squaretrade website because my IPad wasn't charging and for no reason and without even letting me know why they denied my claim 3 times. Finally after calling them to ask why they didn't not allow me to file a claim, they decided to allow me to start my claim process. They sent instructions on what to do to send my IPad to their repair center and I did what I was told. They sent an email saying that my IPad had been repaired with success. A few days later I received a package containing an IPad that obviously was not mine. It was from a different color, they sent a silver one, mine was black and the serial number did not match. It arrived with scratches, as if had been used by someone before. it definitely looked old. I then saw that they sent another message saying that my IPad could not be repaired and that a replacement was on its way. They did not give me the opportunity to choose between a replacement or a check with the value I insured my IPad for. They never said that they would be sending to me a refurbished/used item, that belonged to another person and that I did know where it came from. I called Squaretrade and explained what happened and asked for what they promised me, a check with the value I insured my item for and NOT a refurbished item that I did not want. They said that "it is what it is" and that I had to accept the refurbished one. I did not insure my IPad to receive anything refurbished. They promised me a check and they should keep what they promised. Or send to me a brand new replacement and not refurbished IPad, after all they promised the same thing Apple promised. I can do an analogy, when we buy car insurance and our car cannot be fixed, the insurance company send a check with the value that we insured the car for. They do not send an used car that according to them (and we have to believe in what they say) is in the same condition that my previous car was and that we have to accept it. No this is not how it works, I never asked for a refurbished item. They promised me a check with the value I insured my iPad for so I think I have the right to get it. People that intend to buy insurance from Squaretrade must be aware that if something happens to their products they will be receiving used products as replacement. Just be careful. When I bought the insurance, they promised the same thing Apple insurance promised. Apple would give me a brand new IPad and not a refurbished/used item like Squaretrade sends to their customers. They do not keep what the promise and I am very upset with it. Now I am stuck with an IPad air 2 that has been used by someone else, that I never asked for, that is of a different color, that has scratches, that doesn't seem in good condition, that came without its original box and without any receipt/paperwork. Squaretrade doesn't keep their promise to send me a check with the value I insured my IPad for. I am writing to Revdex.com because I think Customers must be aware that if whatever they insured with Squaretrade, and for some reason it cannot be fixed, they will receive used/refurbished replacement that they will never know if it is really in good condition or not, or where it came from, instead of the check they promised in case something happened. I trusted Squaretrade and it was a huge disappointment.

Bought a set of Beats headphones from off of Amazon*** and purchased a squaretrade extended protection plan in Dec. Of 2016. In October of 2017 the left hinge came apart so we sent them in to squaretrade they were repaired and sent back. When we received them back one side of the Bluetooth didn't work. My son said he didn't care and would use them corded. Then in December of 2017 the right hinge broke. So we sent them in. Now they are saying that the broken hinge isn't physical damage it's accidental and they won't cover it. We asked about getting the Bluetooth fixed and they said it was liquid damage and wasn't covered. When my wife signed into her squaretrade account they were marked as repaired. Now they just canceled the warranty and issued me a refund that was there only recourse and said I had to accept the refund before they could have their special team let me know what/where exactly the liquid damage was because we haven't spilled anything on them or dropped them in water or anything.

This is a complete rip off. They sell you an extended 2 year contract, then say it starts when you purchased product. So will not honor what they sold you. I purchased a *** computer from an authorized *** dealer on ebay. brand new still in the *** box unopened with security tape intact. *** warranty expired on February 14, 2016. The protection plan says coverage 2 years . coverage starts the later of any warranty expiration or waiting period. The key word here is LATER. waiting period was 30 days. That is because for 30 day item is returned to seller not ***. Computer died 1/5/2018 Square trade says extended warranty from them is expired because the warranty starts when I purchased computer not what the contract says. I ask why was told because it was purchased from ebay they start warranty on date of purchase, not after *** warranty. Why get an extended warranty Square Trade if it runs same time as manufacturers warranty. Total miss representation and a ripoff. How can this company have a AAA+ Revdex.com rating with all these complaints and bad reviews. Be happy to furnish them a copy of my purchase, *** warranty expiration date, copy of the warranty info Square Trade furnished me that says starts the later of any warranty. and 2 year warranty from Square Trade

My phone started overheating, smoking, turned my charger black. That was scary, and I was happy I bought insurance for this OBVIOSE Electric issue. Problem is they voided my warranty because of a hairline scratch on the phone, saying it potentially may not be an electric issue because of that. My mind is blown, I have never been so offended in my life. That obviously has nothing to do with smoking or a potential fire. This place is only out for your money and will twist anything to get their way. Saying your phone is smoking from a hairline scratch on your phone. UNBELIEVABLE!

On July 30, 2016 my wife's iPhone 6 plus 64GB was broken due to water damage and we filed a claim with square trade. The phone was covered under warranty we had previously purchased from square trade and we filed the claim on July 30, 2016. over the course of 18 months, we have called and talked to multiple agents over a dozen times via telephone and have corresponded about the clam to and from square trade via email 18 times. After buying a new replacement phone from Apple store as we were instructed for $352.03. We have yet to receive the money due to us from square trade for the difference between the total cost of the new phone ($352.03) and the deductible ($75). Square Trade owes a reimbursement of $27.03. After a year and a half and constant contact the clam has been closed again and no refund has been issued.

This is the 5th time in 5 weeks SquareTrade has stated that they have refunded me not only for the warranty I bought but also the product. Each time the escalations team confirms the claim should've received the refund; however, due to their own internal issues the check for either has never gone out. I am not able to be escalated to anyone who is able to do anything about this and I am continuing to be given incorrect and bad information. Now as I sit here after the 5th hour on the phone there is not a resolution now.

After purchasing a protection/warranty plan for a new computer I recently purchased, I received the protection/warranty (from Square Trade) with only one issue which was taken care of within a very reasonable length of time. Fast forward maybe about a week (give/take), I purchased a protection/warranty plan for a new monitor. Both the monitor and protection/warranty were purchased on 12/25/17 (on Amazon). Delivery for both was estimated to be 12/28/17. I received my new monitor but have yet to receive as expected from Square Trade for my protection/warranty plan for my new monitor.

I was given a phone with battery problems and I sent the phone to Square Trade and paid my deductible. They replaced the battery and sent the phone back to me. I was not able to use the phone for one month as I was on vacation. Upon returning I noticed that the phone continued to have battery problems, it does not charge past 86% and below 30% becomes VERY slow. I called Square Trade and they told me that because it was out of the 30 days they could not do anything for me except charge me another $75.00 deductible fee. I was so dissatisfied and unhappy with their service that I decided to take the phone to Apple and have them replace the battery for the $29 promotion they had. When Apple attempted to do the repair they found out that the phone had a third party battery in the device that had been glued in. They were unable to replace the battery without doing any damage to the phone and were not able to complete the request due to the poor workmanship of the initial battery replacement done by Square Trade. I called Square Trade notifying them of this and they told me that they cannot do anything for me except charge me another $75.00 fee. At this point, I'm frustrated and appalled by a "top rated protection plan trusted by millions." This company uses fake Apple batteries in phone and then makes the buyer spend more money to fix a problem that was caused by them. I'm requesting a replacement of the faulty device that was initially given to me.

I purchased two protection plans on Amazon*** on 12/22/2017. I have contacted square trade and amazon. I was offered a refund. I do not want a refund. I want the protection plans as I ordered them. I have no idea why they issued a refund and refuse to give the protection plan.

I filed a claim for my damaged Nexus 6P phone, which was beyond repair. My initial claim was rejected and was told to go through the manufacturers warranty (which had long ended). This led me to petition Square Trade to contact me regarding my claim. During this conversation, I was informed to visit a local authorized repair shop for the damage to my device. When I visited the repair shop, I was informed that the device was beyond repair and I should contact my warranty provider and seek replacement. Based on the information provided to me by the authorized repair store, I proceeded to once again contact SquareTrade and inform them of the situation. When I notified the "warranty specialist," I was told that I needed to provide a work authorization document stating that the phone could not be repaired including the reason why it could not be repaired. This request of a work authorization by SquareTrade clearly violates the terms of the warranty agreement, which I explained to the "warranty specialist". The specialist agreed that I am not required to do this yet they were refusing to uphold their end of the warranty agreement and provide me a replacement device. I am not filing this complaint for my benefit, but simply to inform others to be vary of this companies blatant disregard of their own contractual obligations.

They refuse to refund the purchase price of the Asus tablet that I purchased the warranty for. I have an issue with the charge port and this falls under the protection policy that I purchased from squaretrade. They said ebay would have to get the return (which is false as it was not DOA) then they claimed it was covered under manufacturer warranty, which is also a lie. They continue to put me on hold, hang up, or flat out lie to me on the phone saying they will send a check from the east coast. I checked the status of the claim and they LIED and are planning to cancel their plan of $11.99 instead of honoring their warranty. Customer service has had me on hold for over 2.5 hours in 2 days of trying to resolve my refund. They will do everything they can to not pay out their claims.

Product was sent in for a repair. Clearly listed on the claim, and then again on the form that was to be sent in with the computer. The computer was then returned and a laptop inspection checklist and laptop repair summary were with the repaired laptop. The forms state the reported issues and that they were successfully repaired. The repair did 1 of 4 things, even though the checklist was said to be completed and approved that the repairs were made. The computer went in for keys that did not work and stuck when pressed, the tablet mode did not work, the screen had white blotches all over it, and cracked bottom cover. The only actual repaired issue was cosmetic. The operational issues were not. Keys still stick, the screen still has the white blotches, and the tablet mode still does not engage. Also, the repair technician has 2 separate repair technicians, so who repaired the computer. One signed the repair and the other signed the checklist. The bottom plate, which has the serial number on it was replaced. The "used" plate has the serial number scratched out and a yellow sticker with my previous plate's serial number on it now. The plate is scratched, and in worse cosmetic shape than the original which only had a small crack. I now have issues with the touch mouse pad, which was fine before I sent it in. I sent this in over winter break to ensure I would have it ready for my spring semester, but square trade could not do what they said they would, let alone said they did. This is ridiculous that I buy a warranty and unfortunately have to use it, and the computer comes back in the same, actually worse shape than I sent in it. Now I am at the mercy hoping to have a working computer for my spring course because of negligence and falsified repaired completion paperwork.

I bought a4 year warranty in my LG 2014 4K UHD tv. I have had multiple repair techs out and had the motherboard replaced 2 times. The agent who replaced my motherboard the lsst time tested my tv and said because I only had 1 4K device that Squaretrade would probably say that it could be the device and not the tv. I have gotten 2 other devices and both had an issue at one time or the other. Now they want to come out for a 3rd time to replace my motherboard instead of honoring their contract of the no lemon clause in their policy. There were not many 4K devices at the time of my firsr error or they were prohibitively expensive. I’m dusgusted and want an arbitrator to force Squaretrade to pay as the policy I bought says. Don’t ever buy a warranty from these people. They will try to close cases on you, as they just did mine, while I was still wanting a solution.

I upgraded my cell phone at a local *** store and was sold a squartrade warranty to protect the phone. Last week, my phone screen cracked and I tried to file a claim with the company to get a replacement. They told me that I had to have the receipt transaction number to show that the warranty was purchased. I went to *** to have the receipt reprinted because I couldn't find the original. When I provided the receipt information, they claimed they couldn't find the warranty in their system. The next day, however, they charged my debit card for $7.99. I do not understand how they can charge me for a warranty they cant find, especially since I had not been charged prior other than for the original pirchase of the policy from ***. After this, I decided to file a claim with the insurance that comes with my *** contract instead. Now, I am trying to cancel my policy with squartrade and they keep saying that the copy of the receipt from *** is not enough information. I requested cancellation and a refund of the most recent charge and they refuse both.