Allstate Protection Plans

Bought Square trade warranty for my television, and my claim was approved. That was the easy part, getting them to follow up on the claim and get my tv repaired has been a nightmare. The claim was approved and they shipped the parts to repair my tv to my house. Then they send me an email stating that a repair technician would be there by appointment, which was made by Square trade. Appointment day came and the technician did not show after I had made arrangements for someone to be here. Called square trade and they said I could take it to local repair shop. Then they sent me an email saying there was not a certified technician in my area. Then I get another email saying for me to go ahead and ship the parts back shipping labels attached. Then I get another email saying I could take it to one of the repair shops in the list they had sent me. I have to haul the tv to the repair shop, they install the parts square trade had sent me. The tv is now worse than it was when I dropped it off after they had installed the new parts square trade had sent. Now I have to have the repair shop run diagnostics on the tv to find out what part they sent is bad. They also told me that I would be reimbursed for the money I pay out of my pocket. Have spent several hours on the phone with this company, and I am getting nowhere with them it seems.

I file a claim with Square trade over 2 weeks ago. The claim involve the repair of a Surface tablet. They advertise that most claims should be resolve 2-3 days. They claims was approved over 5 days ago, according with the customer service agent they will send you a replacement Surface tablet. So far they do not have any information of when my tablet will be shipped out.

I purchased a computer from Amazon approximately 2 years ago with a 3 year warranty. The computer has issues and Square Trade has accepted that the issues are covered under the warranty. They said that they would repair the computer (if economically reparable), replace it, or provide a check to cover the original purchase amount. If repaired, that would be done within 2 - 5 days. They have elected to repair the computer. Their site says that it may sometimes take longer if parts need to be ordered. They have currently had the computer 9 business days. I inquired on the status today and they said they would have the computer repaired between April 10 and April 30. I told them that this was unacceptable. The offered to return the premium I paid. I told them that this too is unacceptable - I purchased a warranty so that I it would be repaired or replaced if there was a problem, not to have my premium refunded if there was a problem. What I want if for them to honor the warranty in the spirit of the agreement. Specifically to repair in a reasonable period (which is essentially expired) or to replace the computer (physically or monetarily).

I purchased Squaretrade warranty for my projector and when I send them to fix the focus issues, squaretrade did not fix it. They returned my projector with the issue as it is. The issue is related to focussing and technician needs to look very carefully, though its a known issue which people have been facing. Twice they refused to fix the focus lens and chose to return without repair. My warranty expires this month end and now I am stuck. In Spite of having a valid warranty, Squaretrade has not repaired my projector. They have violated the warranty contract and I will now lose money for repairing it myself, which I dont know how? We rely on the warranty provider and they do not honor their warranty contract. Their technician was not able to see the issue, though I provided them details on internet on the issue which many people are facing and which have been fixed by Optoma. I asked them to check with Optoma on the issue and they can clarify, which they refused and asked me to check. I checked, and they want me to send the Projector to Optoma. Now this is hassle as I will end up paying for shipping and diagnostic charges from Optoma. Now if I have squaretrade warranty, then why should I spend additional money? I was asked to go to local repair shop and I cannot do that as I did not find authorised dealer for Optoma repair in Phoenix. Only authorised service center is in*** and I wont be going there to get it checked and repaired. Issue detail*** 2nd issue : Squaretrade returned my original box 1st time, however kept it 2nd time when they returned. Since the box is my personal item, and squaretrade did not pay for it, they do not have right to toss it away. I want squaretrade to return my original box.

After 48 hours on the phone about a warranty the repair will not be to my residence for 13 days just to repair a dryer. I asked about them paying other vendors they informed me that they will not.

SquareTrade is attempting to get out of fixing my Apple Macbook. SquareTrade staff members have made false accusations and claims to me by phone, and have not fulfilled the promises of the warranty or the commitments they made by phone. I sent the Macbook in for repair in January. SquareTrade sent it back to me without fixing the problem. They agreed to take it into the repair shop again. This time, they are refusing to fix it, based on an unbelievable and undocumented story - trying to avoid taking responsibility for their promises and the warranty I purchased. Ebay should stop offering this "warranty" to their customers and Revdex.com should investigate the company and reconsider it's A+ rating.

I have a warranty with squaretrade that covers repairs on my phone. My warranty was automatically renewed in Nov 2017. My phone was damaged in January of 2018. I attempted to file a claim with the company and was told that my service had expired in 2017. I sent over my credit card receipt to the company as proof of renewal. They stated they would update my account and reactivate my service so that I could file a claim. As of today, 3/26/18 my service is still not activated. In the mean time I was told by the company that I could repair my phone and they would reimburse me for the repair. I have their assurance in e-mail correspondence. I sent the receipt for the repair to SqaureTrade and they stated they would mail me a check within two weeks. That time has more than lapsed and I have yet to receive a check. I have called several times and each time they read the notes and state they will forward my concern to the manager handling the case. They state that he will call me back within 24 hours. He rarely calls me back and when he does he has no information as to why my account is still inactive or why I have not received my reimbursement.

I purchased a square trade warranty in hopes of never having to use the warranty. Unfortunately, My TV was deemed non-repairable and I was offered a replacement by Square Trade. Initially Square Trade offered Units that were no where near comparable, nor were the TVs in the sam pricing. Basically, Square trade tried to push a 400.00 display on to me in which I paid nearly 3000.00 for. I attempted to reach out to Square Trade several times with refusal to transfer me to a supervisor. Finally, a supervisor reached out to me and said they took into consideration my offer and will only replace the TV with a Vizio. I was also informed that if I did not accept the offer while on the phone that there was nothing else they could do and no replacement would be offered. I received the new unit which was defective. I attempted several different alternatives to change the settings, attempted all updates, yet nothing could be done to improve the defective TV. I called in again, and once again was refused the opportunity to speak with a manager and the excuses started pouring in, as they were scripted and identical to my previous encounter.

I purchased a new unlocked cell phone from Ebay, which was a Samsun Mega 2 (an AT&T branded phone). With the purchase, I bought the Square Trade 2 year warranty to go along with it. After having the phone for a month, I noticed the phone would shut off and reboot and upon rebooting, I didn't have any service. It said emergency calls only. I called Straight Talk, which is my provider and they said there weren't any issues with the network and referred me to the phone manufacturer. The manufacturer kept referring me to my cell phone provider. I didn't get any resolution. I attempted today, 3/26/2018 to file another claim. This time, the phone has a cracked screen in addition to the previous claims that I attempted to file. Now Square Trade will not accept my claim due to the phone having a cracked screen. What about all the previous times I attempted to file a claim before the screen was cracked?

We paid for a three year warranty for our cell phone. The battery is no longer holding a charge. We have been trying for 3 months to get a new battery and have received nothing but a hassle. Each time we call we are told another version of what we need to do and what they will offer. We are told multiple versions in the same call. We always are told we have to call back. We were told no deductible, told we had to take everything off of our phone, to return the phone, go to a battery place, buy a new batter and they would pay us back. Each time we call we are placed on hold while they talk to a manager and they come back with a new story. Claim

I purchased SquareTrade coverage for a Samsung Galaxy S7 Edge. About a month later I needed to file a claim because my dog had chewed my phone, and it was broken beyond repair. When I filed the claim, however, SquareTrade told me they did not have any new phones in stock, and I would need to take it to a repair shop. I did so, and the repair man told me my phone could not be repaired. He called SquareTrade on my behalf and told them that they would have to replace the phone because it was unfixable. SquareTrade then told me they would not be able to replace the phone. I asked when they would have more in because I had a temporary phone and was happy to wait. They told me I did not have the option to wait for a new phone. My only option was for them to issue me a check for the exact amount of a new phone. What they then failed to tell me was that this would "complete" my contract. A contract that I had already paid up front for. Otherwise, their contract allows four claims during a two year period with a maximum of 4 full phone replacements. I believe that their reluctance to send me a new phone--even though I was willing to wait a month or more--instead of issuing me the the check was a direct result of them then being able to complete my contract with them after I had already paid them.

My identity may have been stolen by the repair techs. Just get a GeekSquad protection plan. I filed a claim to get my laptop screen repaired on February 23, 2018. I got my laptop back March 20, 2018. Ridiculous right? That's not even the worst part of the story. After starting the claim process, you are required to prove that you purchased the plan and the provide the receipt from when you purchased your device. They also require that you provide the serial number to your device and suggest the wrong places for you to look ( try removing the battery and looking on the inside of the computer) SquareTrade claims to respond to your email within 2 days or less, but I had to email and call 4 days after sending in my proofs to see what the status of my claim was to even get the ball rolling. It's March at this point and they finally send the box to send them my laptop in. Inside the box there are instructions for what you should do to your device before sending it in. The list includes removing personal information from your device, but since the screen was completely distorted there was no way for me to remove anything, but I still needed to get my screen repaired so I sent it in. FYI you have to give your login information. I dropped off my laptop to a FedEx drop off location on March 9, 2018. I got my laptop back on March 20, 2018, even though the laptop was repaired March 14, 2018 and delivery was to take 2-5 days. after starting up my laptop I knew that there were a few things that probably needed to be updated, like my iTunes. My iTunes had some new downloads of songs and videos all downloaded on March 14, 2018 when SquareTrade had my laptop. I was furious. the people who were supposed to be repairing my laptop were playing on it! upon further inspection, I found that they also removed my laptop virus protection, changed my language settings on my browser to Spanish, and logged out of several of my accounts. I'm still terrified that my identity may be stolen since I couldnt erase my personal information, and ive had to get several fraud protection plans since then. After seeing that my laptop had been meddled with I contacted customer service (BTW they don't have a phone number listed, you have to talk via chat) the service rep claimed to setup a callback time with a manager for 2 pm, 2:20 rolls around and I decide to initiate contact once more, this time demanding a phone number ( I wont bother posting it since it'll be blanked out anyway) I finally get to a woman who tells me that she cant get me a manager unless I tell her what the issue is. I tell her and wait on hold for 20 minutes for a manager that cant speak English and couldn't answer any of my questions, she could only read me a script. I demanded to speak to her boss, and at first she insisted that she didn't have one and that there were only other managers. I wanted to speak to the person she answers to since she was absolutely no help and wanted me to send them an email so she could get off the phone. waited another 20 minutes for her boss! Finally someone who speaks English and isn't reading my some written script! I told him my concerns about my identity being stolen and the ridiculous theory that the manager and the customer service rep gave me about why things had been tampered with like "they only downloaded songs and videos to test that the speakers work" so the thousands of songs already on my iTunes wasn't good enough to test for sound? "things may have been changed if they had to update your laptop" I updated my laptop March 21, 2018 so that wasn't the case either. "We sent you an email that said to erase personal data before you sent in your device and if your identity is stolen it would be your own fault" I asked her how she thought it was possible for me to erase anything when the entire screen was distorted and I couldn't see a thing, and that if there was a case of stolen identity I would be contacting a lawyer. the head honcho gave me his direct line and promised to follow up with the repair techs to see why this happened since he claimed that this was the first complaint of its kind. i've had to download my McAfee protection again, which I pay for, and have run a complete scan almost everyday since I received my laptop.

I purchased a Squaretrade warranty plan via Office depot back in Nov 17'. I was sold on the plan because I was told the plan covered accidental damage (ie. laptop falling off of counter) or basically anything besides the equipment getting lost or stolen. I had my laptop fall of a table (one of the examples the salesman sold me on) and then when I go to make a claim they say I didn't purchase the correct plan. The salesman never said there were 2 different plans.. I have purchased multiple Squaretrade plans in the past and was never told of multiple options when choosing plans. I have had the same problem with a laptop in the past and they fixed it no problem at all.. When talking with the customer support for Square trade they tell me there is nothing I can do besides go to Office depot and try to get them to do something about it. This company is Falsely adverting its so called "Warranties".. the warranty they are selling (for electrical damage) is already covered under the manufacturer warranty.

I purchased a TV from Sam's club and the only warranty they offered was Squaretrade. So I had no other option if I wanted warranty for my TV. I have been having trouble with the TV. It has black lines and shadowed lines that have shown up on the TV screen while in use. Good size blemishes too. Enough issues that it has happened multiple times. Sometimes it does it for 20 minutes and some for longer. I contacted square trade and sent them 14 pictures of what I am talking about. The TV was not having the issue at the time I talked with Squaretrade so they told me there was nothing the could do until it was doing it again. How are they going to make it out to look at the TV in the matter of minutes? I am a reasonable person and could understand this procedure if I did not have pictures of the problem. I know they can not be that uneducated about diagnosing the issue. Its a TV. Not brain surgery.

Purchase d a TV from a reputable dealer and than got contacted Costo who I a a member with to purchase a extended warranty from Square Trade which was purchased 10/23/2017 and was paid for. My model*** Serial ***. I called 2 weeks ago to have a service since it appeard I was having some problems, Costo referred me to Samsung after I contacted Square Trade. I contacted Samsung *** back stating that they accepted the warranty and I have the contract. I tan escalated my calls to management at Square Trade and was promised a TV repairman would come out however no follow up was done to advised me when. I continued to call sSquare Trade and have not gotten any call backs. They took my money for the warranty however have done nothing to take care of the warranty I purchased for 5 years.

DO NOT EVER BUY A WARRANTY FROM THIS COMPANY! THEY ARE DISHONEST, AND THEY WILL NOT REPAIR YOUR TV IF IT'S BROKEN. THEY WILL NOT RESPOND TO YOUR EMAILS OR PHONE CALLS AND THEY WILL USE EVERY DELAY TACTIC IN THE BOOK TO MAKE SURE THAT YOUR WARRANTY IS EXPIRED SO THAT THEY CAN TELL YOU THAT YOU ARE OUT OF THE COVERED PERIOD. THEY HAVE THE ABSOLUTE WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER DEALT WITH IN MY ENTIRE LIFE. TO MAKE A LONG STORY SHORT, OUT TV THAT WE BOUGHT AT *** QUIT WORKING, WE HAD PURCHASED A WORTHLESS WARRANTY THROUGH *** FOR SQUARE TRADE. THEY TRIED TO REPAIR THE TV BUT IT WAS NOT FIXED CORRECTLY. I THEN SPENT 2 YEARS DEALING WITH THE COMPANY AND THEY WOULDN'T TRY TO FIX IT AGAING. NOW THE WARRANTY IS OVER AND THEY ARE SAYING THAT THEY DON'T HAVE ANY RECORD THAT I HAD CONTACTED THEM TO FIX THE TV AGAIN AND THAT IT IS NO LONGER COVERED. DO NOT WASTE A PENNY ON THEIR WARRANTY COVERAGE PLANS . HOW ON EARTH THEY HAVE AN A+ RATING WITH SO MANY COMPLAINTS FILED(1100+) AND SO MANY NEGATIVE REVIEWS (184) IS BEYOND ME. I ALSO CANNOT BELIEVE THAT I HAVE TO RATE THEM 1 STAR JUST TO POST THIS NEGATIVE REVIEW. THEY DON'T DESERVE EVEN ONE STAR. THEY ARE CROOKS AND STOLE MY MONEY. NOW I HAVE A TV THAT DOESN'T WORK AND I SPENT $1,000 DOLLARS FOR THE TV AND THE USELESS WARRANTY. I AM SURPRISE THAT *** HAS ANY TIES AT ALL TO THEM.

I purchased a pressure washer from Sam's Club back in 2014. Around the time that my warranty was about to expire, my pressure washer stopped working. I filed a claim with SquareTrade and was told that it would be no problem to get my claim reimbursed. I just needed to take it to the local repair shop and submit the receipt after the repairs were completed. Little did any of us know that it would take 8 months for the repair shop to receive the part from the manufacturer and repair my pressure washer. Transcript from original conversation with SquareTrade: Ian (6/5/2017, 2:21:21 PM): Hi! Thanks for contacting SquareTrade. My name is Ian. How may I assist you? Me (6/5/2017, 2:22:40 PM): I have a warranty on a Simpson power washer that expires on June 7th. It has decided to stop building pressure and we would like to get it repaired before the warranty is up, but I don't know if we can get it into a repair shop before Wednesday or if we would be able to be reimbursed for the repairs. Ian (6/5/2017, 2:23:05 PM): As long as you're filing a claim before the warranty expires it will not be an issue. You can file a claim today and can take it to the repair facility at your own convenience. Ian (6/5/2017, 2:23:35 PM): We'll definitely reimburse you for the repairs after that. Me (6/5/2017, 2:24:37 PM): Okay. I was to the step where you request a check or gift card and I didn't know what the process was after that. Is there any way to extend the warranty any further on this item? Ian (6/5/2017, 2:24:53 PM): Warranty cannot be extended, however, you do not have to worry about the claim if you're filing it today or tomorrow. Ian (6/5/2017, 2:25:23 PM): You can choose check as a reimbursement choice and the check will be delivered to your address under your name. Me (6/5/2017, 2:26:26 PM): Okay, perfect. I didn't know if I had to have it repaired by Wednesday or if I just needed to get it posted so that we could be reimbursed. Thank you. Ian (6/5/2017, 2:26:39 PM): Perfect. Is there anything else I can assist you with today? Me (6/5/2017, 2:27:00 PM): No. That will do it. As you can see, nowhere in this chat conversation does it say that I have 90 days to file my receipt... NOWHERE!!!! So, we finally get the call that our pressure washer has been repaired and is ready for pickup. My husband and I go to the repair shop today to pick up our pressure washer and directly afterwards I went online to file my receipt for reimbursement...only to find that my claim has been closed!!!!!! I immediately start an online chat...with the same guy that told me that I would be able to get reimbursed for my claim...to have him tell me today that my claim has been closed and there is nothing I can do to get my $275 back. I demanded to have a supervisor call me and was told that one would call me within 30 minutes. Three and a half hours later a supervisor called me only to tell me the same thing, that I was not going to be approved for a refund of my monies.

I had an issue with my computer, presumably the battery. I called squaretrade told them the issue. I failed a claim because the computer wouldnt turn on at all. After about two weeks they finally approve my claim, and literally the day after I get a message saying they are going to send me my computer back unrepaired for unrelated issues. There was literally no other problem with computer other than what I had it sent in for. I called multiple people and not a single one would tell me why they are sending the computer back or what the issue was. I suspect they broke my computer in the process and aren't willing to pay for their damages. Only logical reasoning.

purchased *** inch Samsung tv in july of 2016. purchases 5 year extended warranty from sam's club in Eau Claire, WI. Extended warranty is really though Square trade based out of San Francisco, CA. Developed vertical lines in the TV starting in October of 2017 and they have progressively gotten worse. Contacted Square Trade with the issue, took pictures and emailed them to Square Trade. They believe the lines are from physical damage thus no coverage for the TV. I did and can prove there still is no physical damage to the TV would like them to stand behind the coverage for televisions that they sell. I have the original receipt and can send additional pics if necessary but their lack of coverage indicates a breech of contract for the coverage I purchased.

I purchased a 4 Year Repair/Replacement warranty for my TV. Squaretrade cannot make the repair and is refusing to replace my TV with a "Like for Like" model. The warranty clearly states I get a replacement of my TV, it does not indicate anything about only covering up to $X.00 amount of dollars. The Warranty company is refusing to "replace" my TV and is trying to replace with a lesser quality model.