Allstate Protection Plans Reviews (%countItem)
Allstate Protection Plans Rating
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Hi, I purchased a 4 year extended warranty from Squaretrade via Amazon*** on 12-24-2017. The order number is ***. This warranty was for a Xbox One (order ***) bought through Amazon***. Please know Amazon gives two different order numbers for the Xbox One console and the warranty, even though I paid for entire order together. The price of the Squaretrade warranty is $19.76 ($18.55 warranty price plus $1.21 sales tax). Amazon applied my account gift card credit to pay for the Squaretrade order. I changed my mind and cancelled the Xbox One order later that day on 12-24-17 so therefore did not need the Squaretrade warranty. Amazon showed that the Squaretrade warranty had been e-mailed to me,but I did not receive anything at all. Also, the warranty information was not in my Squaretrade online profile for me to cancel. So I submitted the cancellation of the Squaretrade warranty through Amazon on 12-24-17. I am just having a really hard time getting Squaretrade to refund my money and totally getting the runaround. I had a Squaretrade representative named Ryan e-mail me on 12-26-17 to cancel the warranty through my Squaretrade online account. But, as I told Squaretrade in the cancellation request, it is not there. It just seems so simple for Squaretrade to just cancel this warranty and refund my money. But no, it has been a complete nightmare dealing with their customer service agents. When you phone Squaretrade, the representatives do not help you and want to get you off the phone as quick as they can. I am just hoping the Revdex.com can help me get Squaretrade to refund my $19.76. Thank you.
We apologize for any difficulty the consumer may have experienced with cancelling their warranty.
When Squaretrade received the cancellation/refund request for this warranty one of our agents reached out to the consumer to confirm the cancellation. We have since received confirmation and have requested the consumer's policy is cancelled and refunded in full via the original payment method used on amazon. This request was processed on December 27th and takes 3-5 business days to process.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Hi there, I would like to request that the complaint ***) I filed against Squaretrade on 12-27-17 be cancelled as they refunded my money to my Amazon account today on 12-28-17. It was beyond frustrating dealing with their non-US customer service phone reps as they just didn't want to help me at all (made a bunch of excuses/hung up on me repeatedly) and just was so upsetting. I just was so disappointed as I have been a 15 year Squaretrade customer and their biggest fan and would always tell everyone how wonderful their customer service was. But it sure isn't like that anymore sadly (must have been the sale to Allstate). But thankfully, they refunded after going through the Amazon claim process. Thank you for everything you and your Revdex.com office do in helping consumers like myself. Thank you for cancelling the complaint against Squaretrade. Have a great day and Happy New Year.
Sincerely,
Michael
My son purchased an *** computer through *** and a square trade warranty to accompany it. On December 20, 2017 he attempted to access the warranty and it was listed as inactive. We thought this was incorrect and checked the warranty purchase date it was listed as July 2015 with a corresponding expiration date of July 2018. We attempted to call but the website does not provide a number it only allows for email contact. I told him to go through the steps and then we had to wait for phone call. Once the call back was received my child was informed that the warranty was inactive because his prior repairs exceeded the value of what he had purchased. My son said but how much did it cost. The service person started rattling off two alleged costs. I asked my son where was the paperwork he said he never received any inThe box or via email. I asked to speak to a supervisor. The rep came back to the phone and said the supervisor said read the contract and call back. I lost it. first we didn't have a number and two they never send a contract just a number for your contract. I asked that supervisor come to the phone. Fibally, *** came to the phone he had s very thick accent which may have made him sound very rude snd arrogant. I told him that my so had never received any cost itemizing from Square Trade only the computer in a box. I said how do we know how much you spent. He said we don't have to tell you how much it cost because you are not paying for it. I also asked him where was the limitation of services and he referred me to a paragraph in the contract which we never received prior to the 20th of December, well after the fact. So here are the problems: 1. Square trade does not send contract into buyers just a number 2. Square trade dies not provide a contact. Phone number on their information. 3. Square Trade does not send the customer any information detailing how much has been spent in repairs at all. This information is crucial if the contact is limited to the *** the do that the customer can decide if the proceed with the repair prepare for the future that is be aware that they no longer have a warranty. The overwhelming problem is how is a customer to know what you have spent their funds on if you can just put something back in a box and return it with no indication of what was done. *** is wrong. Square Trade is wrong The customer is paying for these repairs if it is limited to the amount if the contract and not the years. It is like the customer only has so much in their account and Square Trade is deducting fro it. The customer is entitled to know what was done also. We have no idea if we got a fair deal from square trade or if we were ripped off. I think we were ripped off. I just purchased an item for a son through *** with a warranty and did not know that Square Trafe trade was the warranty we purchased as an extended warranty as the warranty company the entire product is going back. Again, it sent just a number with the Square Trade logo. When I click on it it takes me back to the ***.vom page where I purchased the item. No warranty contract and this is what they sent my son / no details no parahraphs as to what is covered. I will never deal with them again. I informed *** they they have quality and honesty issues. And again when I received the warranty via email there is no contract it information attached just their name and a number just like what they sent my son. This is a horrible horrible dishonest rude uncommunicative company.
We apologize for any difficulty experienced with the purchasing of our warranty.
We were unable to pull up the relevant customer account using the information provided in this complaint. We have since reached out to the customer requesting additional warranty and contact details, and once this is provided we will follow up with the consumer to provide additional assistance or clarification. Our warranty contracts are available to be sent to the consumer via an email or hard copy upon request, as well as being listed on www.squaretrade.com. We apologize we cannot provide more specificity in our response, and will follow up once we are provided the account information.
Complaint: ***I am rejecting this response because: I provided them with the requested information on January 3, 2018. This is the identifying info I sent:
indicative of the problem that my son is experiencing.
1.The computer was purchased on *** under the name of ***.
2.The order was placed on July 21, 2015 on ***.
3. The order number for the warranty on *** is ***. It was for three years.
This is the information that was given to Square Trade to locate the account on January 3, 2018. They should be able to use this to find it. It is what we used on *** yo locate the order since no documentation was sent by Square Trade I want the full amount that was paid if they cannot locate the warranty or honor it.
Sincerely
We appreciate the consumer providing us the required information.
Once we were provided the correct contact information we were able to determine that the consumer's warranty is complete due to the total amount paid for repairs on the item exceeding the value of the warranty. Section 7 of the consumer's warranty contract explains that we will only cover repairs on a device up the limit of liability, and in this case we confirmed after an internal review that the cost of this item's repairs previously exceeded that limit.
Once the warranty is completed we are unable to provide further service unless an item is experiencing repercussive issues of the previous repair while within the rework period, and in this circumstance too much time has elapsed. We do apologize if the consumer did not receive a copy of the warranty contract upon purchase but this contract is available upon request and via our website. Though the consumer may not have received it on the date of purchase her policy still adheres to these terms and conditions, and these results were previously explained to the consumer via correspondence.
Complaint: ***I am rejecting this response because:
. Square Trade has not responded to the complaint. It is seeking to obfuscate the problem by CLAIMING that the work done has exceeded the amount of the warranty. This entire complaint asks how are we to know that, because Square Trade says so. Perhaps, we would be more willing to accept its word if Square Trade had conducted themselves with more transparency,because it did not, we find their claims spurious. Below is the crux of the problems that we have with Square Trade.
I stated that Square Trade did not provide my son with a copy of the warranty. When I previously responded, I included a copy of the information I received from *** when we purchased the warranty. The information said that Square Trade would provide us with a copy of the warranty at our home address, it did not.
2. Square Trade is attempting to rely on information it never sent customers. How can it do that? Square Trade has not denied this.
3. Square Trade CLAIMS that my son has exceeded the amount of his warranty with his two previous repair requests. When we protested how could we know that a representative, ***, told us that Square Trade did not have to provide us with an itemization of repairs, because we were not paying for the repairs. That is completely incorrect. If the customer is limited to the amount of the warranty, Square Trade has an obligation to provide the customer with an itemization of the work that it is charged at the time that the work is performed. Square Trade has not provided a copy of an acclount of any work performed - not an itemization or even the kind of work performed - yet - and to do so now would be useless.
It should be of note to you that I took my son's computer to *** to have the problem diagnosed. The technician their hooked it up to two different machines and said that the problem was that the cable was loose. He said that it was negligible to replace and that it would take mere minutes to do so. I asked him about charges and he said de minimus. I told him about Square Trade and he said that they should know about this problem, it was pretty common and very simple and inexpensive.
My son noted that the computer was exhibiting the same problem that when he sent it to Square Trade previously. Interesting?
Square Trade is lying about the amount of work that was done and that is why they refuse to itemize the work or provide customers with warranties. It is up to you to stop this thievery.
Therefore, we request that Square Trade refund the full amount of the warranty - $167.00.
2. That Square Trade is required from this time forward to provide customers with a copy of the warranty.
3. Square Trade must provide customers with an itemized statement of the work performed at the time that the work is done.
Sincerely
I purchased a Squaretrade warranty on a Fitbit Charge HR in April of 2016. In October of 2017, the back of my Fitbit fell off. I sent it to Squaretrade and they supposedly fixed it. However, it would not sync properly. I would have to "reboot" the Fitbit by plugging it into my computer and shutting the Fitibit down everytime I wanted to sync it. I sent it back to Squaretrade a second time. This time, they replaced the "main board". When I got it back for the second time, it would not set up at all on my phone. I sent it back a third time and they said it was fine, it had passed all inspections and they would send it back to me. They emailed saying to make sure I set it up as a NEW device. I am a lawyer and I have been a lawyer for 18 years. I've passed two bar exams in two states. I assure you that I did that properly. They are not honoring their warranty which is if they cannot fix it (which they haven't), they would replace or reimburse. I want my reimbursement of $121.49.
We apologize for any difficulty the consumer experienced with their claim. Due to this device still having issues upon return to the consumer we have filed another claim to have the item sent back in. We have included a very detailed synopsis of the current issue on the new claim, and if our depot finds they can replicate the issue and are unable to complete the repair sufficiently they will move the item to a different resolution such as replacement or reimbursement.
Complaint: ***I am rejecting this response because: they don't have the item. Inform they already sent it backnfor the third time and it will not sync. They are not honoring my claim. They've tried to fix it three times.Sincerely,Sara
We apologize for the inconvenience, and have contacted the consumer regarding an alternative resolution. Hopefully this proves to be satisfactory, and we appreciate the consumer's patience while we addressed this issue.
I purchased a Squaretrade warranty contract on 6/16/2015 Squaretrade policy was send us your receipt to hold on file , today I called them with a problem and file a claim, to be denial because they don't have the receipt that I gave them, most people don't have receipts .it a shame a company that I once called great could be so plenty now , I been buying warranty for years not I'm sadden by this I left with. A non working DVD player.
Whenever Squaretrade provides a consumer a directly purchased warranty it is required that we receive a copy of the proof of purchase in order to ensure the policy validity. In this situation we understand the consumer previously attempted to provide us the receipt, but unfortunately this is not on file.
We apologize for any inconvenience this may have caused, and we request the consumer contacts us if he is able to retrieve a copy of the receipt. At this time the consumer's claim is approved for a mail in repair, dependent on receiving this proof of purchase. If this cannot be ascertained we can cancel the consumer's policy for a full refund.
Revdex.com:Cancel my contract, you guy will never get business
From me or any other family members.
Sent
I have reviewed the response made by the business in reference to complaint ID 12571123, and find that this resolution is satisfactory to me. Sincerely, James E Higdon Sr
I feel it is important to share my story with others and I think SquareTrade needs to seriously fix this problem. I had an alert that my warranty service was suspended because I had to update my credit card expiration date. Easy enough, so I changed it right away and was charged the next day. Instead of charging me the price I have been paying (since I bought the phone): $8.69, they instead charged me $9.99, therefore overcharging me $1.30. I went on the website and saw they only had an option to chat (no phone number listed on the site), I thought it was an easy fix so I used it. The customer service rep not only had the wrong information on his computer, but he tried to school me on how taxes worked. He explained that I was charged $.70 for taxes and said "that's what happens when you pay for something" (uh what!? I'm not kidding, I have the transcript). What he didn't understand was simple math. $8.69 + $.70 does not equal $9.99, but him and TWO others reps I talked to ARGUED this point with me because that is what they had in front of them! They still continued to tell me I was wrong even when I told them the math didn't add up! Do you know what does add up? The plan stated on my ACTUAL account that says $7.99 a month and guess what number adds up to $8.69?? You guessed it, the $.70 tax!!! SquareTrade, I had to SCREAM at your employee who unbelievably stayed calm but still had no clue what I was talking about even when they got a "supervisor' involved. Before you outsource your business, you need to TRAIN your employees and not only ensure they can access customers accounts, but also know simple math. I was absolutely astounded that I had to go through this. I will never do buisness with this company again. I truly hope my phone doesn't break, because that experience might be worse. I have to seriously trust this company with my phone after this!? I don't think so. After I sent screenshots, and my bank statements, it was resolved, but not so much my stress levels. Please fix this!!
Completely corrupt!!!! DO NOT waste your money. They say they’ll have your product fixed in 2-5 business days. It’s been a month! They keep telling me that I’m on a customer service waitlist and they’ll contact me within a day. They’ve never contacted me. I’ve called them 4 times now. No product, no refund on my laptop. Now I’m screwed for college finals, worst company ever.
I purchased a warranty for a Samsung smart watch. I also purchased the accidental coverage. Due to accident I had deep scratches on it and sent it in for repair. They denied it and send it back. Resubmitted and they denied again claiming its cosmetic. I explained that there tech also chipped the glass when replacing the bezel. They claimed cosmetic and would not do anything even after speaking with supervisor.
After four months and over 20 hours of my time, SquareTrade has yet to approve the claim for a Samsung 5500 television purchased at Sam's Club. Spent 2 hours with a "technician" who reset the tv back to factory settings and actually told me that since the tv had been unplugged for 3 months, it may have repaired itself. I am not kidding. I learned today via Facebook response that they have closed the claim without even notifying me of their decision.
They actually posted that I had "100% confirmed that the tv was functioning properly which is a lie. Purchasing a warranty from this company is a waste of hard earned money.
I have dealt with square trade in the past 10 yrs with no problems...until recently. They did nothing to the tablets I sent in. I honestly think they sent them back as soon as received without checking them out. One is working ok but the other won't connect to the internet and that's one of the problems it was sent in for. Tried to call numerous times and can't get past the stupid recording.
I'm not one to normaly complain, but this company has the worst customer service I have even dealt with. The communication / language barrier was horrible. And when I asked to speak to a manager I was put on hold 4 differnt times and given the run around. She would keep coming back on the phone instead of giving me the manager like I asked. And after he came on the phone 30 mins later I decided to just hang up and write this review instead.