Allstate Protection Plans

I’m assuming the reason they have a 4.9 is from paying Revdex.com for the rating. I have called and emailed square trade about 6 times about a warranty for a handsfree device. Still no gift card, refund, or communication from the company. The last time I spoke to square trade they had said the email gift card had been having problems for sometime and they would mail me a check. I would have said check with in 15 days. Two months later still no check or reason why. I will never buy a squaretrade warranty again.

Absolutely Terrible.
Bought a phone with a missing button, and I thought nothing of it. The phone still worked perfectly, so I wasn't terribly excited.
Today, the phone went into safe mode while I was playing a game, and no longer works.
Squaretrade will not help me because of the missing button.
I have wasted my time, frustration, and money, on a worthless program for the last time.

The option menu is confusing. We just hit a number to get an agent and they had to transfer us to the right dept. Once we got in touch with the right dept, it was 45 mins to file a claim! But the person we spoke with was courteous and helpful. I received the reimbursement within the time stated, however it would have been better if they just sent a new tablet.

Bought a camera on *** but had a problem. It was made in *** and the company had no repair or support. Couldn't even contact the company that claimed a one year warranty. Square trade refunded the purchase price.

I was thoroughly pleased and impressed with my experience with Square ***. From the initial contact they were professional and it was obvious they were customer service oriented. They outlined the plan and the time frame of the process. Before the day was over I was contacted by them several times by email to inform me of the status of my claim and each correspondence brought the claim window a shorter time until resolution. The utilized a 3rd party to take care of part of the process and it was also obviou they were just as eager to resolve the matter. I have never had anyone in the customer service business to treat me any better and satisfy my need than this company. I would be happy to recommend them to anyone.

Their service is time effective. We received our repaired item in no time at all.

I submitted a picture of my TV and was told that the damage was due to external sources. The TV is mounted on the wall with no type of heat source around it, not even direct sunlight. I clearly smelled the TV burning so I unplugged it. Because I was told it was due to a external source, Squaretrade won’t honor my warranty

Easy submission process and fast response

My son cracked his tablet all over and I sent it in and they repaired it super fast no questions asked. Looks brand new again. They returned it 2 day shipping.

Great service!

Easy claim file.Prompt fixed my computer hinge,fast return

I purchase appliance insurance from square trade. I filed a claim and was directed to mail my appliance *** to a reputable repair shop. I did so. Once I received, and paid for($379.15), my repaired appliance, I went ahead and finished filing my claim with Square Trade. They requested a copy of the receipt and I did so. Then they said they don't accept hand written receipts. So I requested a non hand written receipt from my reputable repair shop and went ahead and emailed that in. They stated that the receipt needs to be itemized. So I itemized the receipt and emailed that in. then they stated that it didn't show the amount that I paid. So I circled the amount and sent that in. They stated that the receipt still doesn't show the amount I paid. I circled and zoomed in on the amount on the receipt and sent that in. then they stated that the receipt was not itemized. So I circled the itemized items on the receipt and sent that in. They stated that the receipt was blurry. So I sent another HD, full color, copy of the receipt and also a extra zoomed in 2 page printout of the receipt. Then they stated that I didn't provide a copy of the repair receipt. So I sent in a copy of the checks that were written to the licensed repair shop and also bank statements showing the cashed checks written to the licensed repair shop. Then they stated they need a copy of the receipt showing the repair location name, repair price itemized, date of purchase and the item name. That has all been sent to them in ALL the previous emails. I will gladly include all the images if need be.

n August 2018, I bought my wife a LED desk lamp at ***. When I bought the lamp, the *** cashier pressed the sale of a SquareTrade (ST) warranty because it would pay for any defects in the lamp for up to two years. He showed me a ST info sheet which contained the same info as their website: "SquareTrade Protection Plans covers all mechanical/electrical failures that happen during normal use, such as button failure, depleted (non-replaceable) batteries, and non-responsive charging ports or audio jacks. Plans that include accident protection also cover damage from accidents like drop and spills."
In March 2019, the switch quit working. On March 13, 2019, I tried to log into ST website and it refused my email address. I then called ST. The first ST representative dropped the connection with me and never called back. The second ST representative was worthless. After 15 minutes of waiting for a manager*** came on the. He promised to take care of registering my claim and promised me three times to call me the next day to confirm that my claim was filed and update me on the status. *** did NOT call me back the next day. I was finally able to register on-line and file a claim (lamp quit working after 8 months). ST declined the claim, saying I should contact the manufacturer within the first 12 months. The item has been discontinued by *** and the manufacturer can not be reached. After 45 minutes, *** agreed to refund me the cost of the lamp (but not the warranty). I will never ever buy a ST warranty again. I am sending this complaint to the Revdex.com in San Francisco. In my view, the ST warranty system is a scam designed to refuse claims or wear down the client.

I sent my TV in to get fixed and was told my TV is unable to get fixed ..I received an email stating that I should pick out a TV based on what they want me to get..The warranty paperwork I have states that if my TV can not be repaired I will be reimbursed the original tv purchase price ...Square trade refuses to do this ...I would like to choose my own new TV like I did the first time , the TV's they have chosen for me are ones I am less likely to purchase ...I purchased the extra warranty on my TV because of the guarantee that I would be payed back if something would go wrong...My tv wasn't even 2 years old and barely used and a better brand then the ones offered ..I feel they should follow through with what they say and send me a check so I can go pick out a TV I would actually enjoy

I sent in my iwatch series 2 to get repaired. I had to mail it . I wrapped the watch in bubble wrap and sent it out. I took extremely good care of this watch and bought a few cases for it. When I sent it out there was no screen crack. The screen was in good condition. I got a claim # ***. I saw through the website that the claim was approved and then the next day the case was closed. I used a chat service off their website to find out what happened and I was told that there was a crack on the screen. I let them know I sent it out with no crack on there screen. It was either damaged during transport or in their care. Either way once it is mailed out it is in their care. They broke my screen and they will not fix it because that is their excuse. They said they took pictures but did not show me those pictures and would not help me any further.

I felt your agents handled my issue promptly and professionally. I will highly recommended to my friends and family about your service. Thank you.

WOULD NOT RECOMMEND THIS COMPANY!
Where do I start? I purchased an *** one controller last year and added a 2 year sqauretrade prorection plan. I read many good reviews, I feel most if not all are false/paid advertisement. This is a completly HONEST review, and I never review anything.
So I purchased my protection plan, as an *** one controller is not cheap. It broke, things happen, the button on the pad just stopped working. Thing is a dime a dozen. So after owning for 5 months, it broke. Now time to call Squaretrade for my warranty plan that I paid for. I would hope it was easy and the process I could send any and all proof of my broken controller.
I ended up having to call 3 seperate times.
- 1st call - The phone prompt and buttons to push just to get to an agent is OUTRAGEOUS. You are on the phone confused and don't know which agent to respond to. Just fair warning!
When I finally got an agent the man on the phone partially spoke english and couldnt understand anything I was saying. After having to repeat myself 3x on every letter to spell my name, address, email...finally I got somewhere. He then says my warranty won't work as it is covered under manufacture warranty through ***
I tell him thank you and call *** Better said than done. *** doesnt have a call center for *** warranties. Just an online VR prompt customer agent. The prompt asked me for my serial number on the controller.
I input my serial number. It comes back that this controller is not under warranty. And they actually don't warranty *** controllers after 30day period.
- 2nd call - I call back Squaretrade. After 5mins of pushing prompts and answering questions on their ridiculous answering system. I get an agent. Very nice man, who answered all my questions and tried to figure out how to help. After 15mims of talking with supervisor they told me that *** had a warranty, and I explained to them the dont on my product. After argueing with the supervisor for 5mins, he told me to email them everything I had on my convo with ***. Agent said bye and hung up.
Next I emailed the address the supervisor gave me and gave them all the info he requested.
FAST FORWARD 1 1/2 WEEKS.
I got no response from Squaretrade so I decided to call back.
- 3rd call - 1st off after getting through that damn automated phone prompt (which is so annoying it makes you want to hang up) you finally reach an agent. My agent ***, I give it to him he spoke english and was a great agent. He did answer all my questions and wqs persistent...But after being on the phone for 1hour and 6mins explaining AGAIN *** does NOT warranty my product. He finally pushed through my claim. He tried to give me the phone number to *** AGAIN. I told him no, I sent all the info over and you can see it. If I had not called Squaretrade would have never followed up my claim! 0 STARS. WORST!
So after *** pushed through my claim I get 2 choices
1 - Get a prorated "Fastcash" check which was a grand total of $42 (my item was $61.66)
2 - I let Squaretrade pick out a replacement item of "equal value"
I chose the first option...for several reasons.
1- I don't trust or want to deal with this company again
2- They tried to push off their warranty on another company when they were clearly at fault.
3- The icing on the cake, my warranty is no longer valid. THEY STOPPED MY WARRANTY. I would not want them buying my another product that was crappy/cheap and had ZERO warranty.
So now onto the "Fastcash"
Just the fact they say "fastcash" infuriates me. I get a check in 7-10 business days....Not a *** deposit...not a deposit in my checking account...a check in the mail
...It is the 21st century. So in all it'll take 2 weeks to get my PARTIAL Payment back.
This was my honest review of Squaretrade.
I would not recommend this company or warranty to any person I know or strangers!
This company is just like *** (auto warranty company). LOOK IT UP!
If I could give zero stars I would!
Thank you very reading and I hope I could help!

I purchased a Nintendo Switch for my nephew for Christmas at Target. I purchased and extended warranty at the time of the purchase. The employee at Target explained to me that this additional coverage covered accidents like drops and spills. However; upon filing my claim online, it turns out that there were 2 different plans available. This was not at all explained to me. I also, have the brochure for Square trade that specifically states that my item is covered for life's accidents, Plus mechanical and electrical failures.

I called and spoke to square trade only to be given the run around by 2 different employees per customer support. I even asked if I could upgrade to the plan that I thought I had purchased and pay for the plan. They said I could not and only offered to cancel my current warranty. Now why would I want to do that?

Target said the liability was on Square Trade after 30 days'.

I sent my *** in for repair it was received on 02/21/2019 I was sent an email saying that my computer would be ready within 5 days and nothing has been done the parts are on back order and have no *** of when the parts will be available. I have called every day to get updates on my laptop as I use this for school. I am out of 3,000 because I was told that my computer would be ready in 2-5 business days. After 5 days of not hearing anything from the company I called to find out what the issue was. I was told I will get an email from the repair department and I have yet to hear from them with any update. I called today 3/11/19 to get an update and was told that my computer would be repaired by 3/14/19 and sent back to me. About an 1 to and hour and a half I received a call saying the processor was ordered today and had no clue as to when the part will be in. This company has given me the run around since they received my computer. I was offered a refund on what I paid for the warranty thinking that would keep me quiet. I just want my computer or it be replaced. I can’t afford to loose money for school. This company has lied on several occasions. I asked for the number to the corporate office and I was denied I was told write a letter and mail it in. I do not know what to do. This company gives fake information and do not take their customers issues seriously. I would never recommend this company to my worse enemy. Revdex.com can you please help with this situation. I do not want to have to file a legal suit. SQUARETRADE STOP DECIVING YOUR CUSTOMERS

We purchased our All in one Desktop from costco 0n 06/12/2016 and purchased protection plan from Squaretrade on 06/13/2016 for 3 year. On our desktop my grand daughter spilled some liquid by playing near. And the desktop stop working. I contacted to Squaretrade on on 12/28/1018 for claim. They started claim and it was approved and asked me to send it to them and they will repair. They sent me the box which was very small, I could not put my Desktop in it with the cushioning. So I have to purchase the box and sent to them on my own expense it was around $ 19.00 which they told me they will reembushe to me. When I sent the box to them I called Customer service and talked to them for my travell to out of country for a month and half. I told them not to send the desk top to me without my Information. When I came back from my travell I called them to send me my device. They sent it to me on Feb 15. I opened the box and my Desktop screen was craked and the corner was all craked. I called them for this. They said send us back and they will repair. And they sent me the box and lable. Again the box was not that I can fit my desktop. Still I managed to fit it and put the lable came with the box and dropped it to Fedex. Next day the box came back to me because the rep send the labe addressing me. Now they are asking me to send it again and sent me the lable in the email. I have to take the hazel to take that big box and drop to Fedex location for third time.
I just want hey can give me the full amount of my purchase. Because during this back and forth I needed the Desktop for my work so any way I ended up buying new device. So if they can give me my purchase amount.
I want Revdex.com help me in this issue and get my money.