Allstate Protection Plans

The terms and conditions of a SquareTrade warranty program explicitly state that in the event SquareTrade cannot repair or replace your item, they will "pay You an amount equal to the original purchase price of Your item."
However multiple staff in the claims processing department first offer an "instant" approval for reimbursement, if you accept a lower amount than the full original purchase price of the product. You must refuse this initial offer and insist on a repair for your original purchase price to be honoured and refunded. I believe this to be in violation of the terms of service, which do not mention offers other than to replace, repair, or reimburse the full purchase price of your item. I believe this practice to be purposely misleading consumers into forfeiting their rights under the terms and conditions with SquareTrade warranty program.

I purchased a warranty Care plan *** had a *** used on the *** which needed repair under the warranty. SquareTrade instead gave me supposedly a NEW PHONE as a replacement. My plan expired 2/4/2018. I had no issues with the phone. Recently I was notified by *** that this phone given to me by SquareTrade is in fact under another persons name and number and they are listed as the original owner, who are still under active contract. As a result, my phone was locked and I am prevented from moving to another network or changing my plan because they say the phone does not belong to me. I told them Squaretrade replaced my original phone under a warranty. They responded that Squaretrade engaged in fraud. I contacted Squaretrade and was disconnected deliberately via chat when I explained the situation. One Rep named *** even went as far as to say I never had a claim for a phone repair or replacement. The Other rep offered me a New warranty without a deductible..after both disconnects, I called, spoke with a supervisor, who originally said he could just replace the phone then changed and said there was nothing he could do because I have no warranty, despite the fact that they gave me a phone that belonged to someone else. So I am stuck with a phone, regardless of how long ago the warranty expired, that never belonged to me in the 1st place & now I am out of both money & unable to use my phone as I wish nor change my network and Squaretrade doesn't seem to think they are responsible

I purchased an extended warranty for a Lenovo Yoga tablet from this company. Both purchases occurred on Amazon on or about March 30, 2017. I have called several times and been told they would call me back and they never do. They have done this numerous times and they do not respond until after your product is no longer covered. I cant afford to take anymore loss with these people and I am requesting your help.

SquareTrade willfully ignores *** out of warranty support and third party technician’s that they sent out. After more than 30 phone calls, they are refusing to fix my TV because they believe my TV has “burn in” which is not covered by the SquareTrade warranty. *** and the third party technician who came out to my house both refute SquareTrade’s conclusion of “burn in” and believe that my TV has panel failure which would be covered by the manufacturers warranty. SquareTrade can make this right by honoring their agreement by either - Repairing my television - Sending me a check or gift card for the amount of an equivalent TV — Purchased an *** in May of 2017. It comes with a one year manufacturers warranty. I purchased a 2-Year Squaretrade warranty for the price of the TV *** A few weeks ago, our *** TV developed a dead patch of red pixels in the center left. I called , who transferred me to out of warranty support. They set up for a technician to call me. Talked to ***, and exchanged photographs of the TV, went over what was going on, etc. *** said the TV has a panel failure, and the TV has what *** calls dark pixels. It will cost $907 to fix + labor of approximately $175, plus the $125 for the visit. With this information I call SquareTrade. They take my information, and open a claim. I send them photos of the TV, give them my *** reference number, and tell them what I’ve done so far. The next day, SquareTrade sends me an email that they are denying my claim. They say the TV has “burn in” which is not covered by the warranty. I call SquareTrade and get to a supervisor *** and tell them that *** out of warranty support contradicts them saying it’s burn in. I send the supervisor that I’m talking to documentation of this, and I send them links to ’s support documents about burn in and the difference between that and Light and Dark pixels which are considered to be panel failure. The supervisor agrees with me. He asks me for more photographs and videos. I send them, and he says he’ll get back to me the next day. The next day, the supervisor ays he can authorize a technician to come out to my house and take a look at the TV, since they only have pictures. He says I’ll here in the next 24 hours about a technician coming out to my house. I hear back on Friday about a company named *** Service who is local to me is going to come out and take a look at the TV. A technician named *** from *** comes out to my house on Monday. *** looks at the TV and says that the pixel discoloration is unacceptable and is not burn in. *** explains to me that he diagnoses a lot of TV’s and burn in is very different than what I am experiencing. He takes some photos and leaves, telling me I’ll hear back in the next 24 hours from SquareTrade. The next day I receive an email from SquareTrade saying my claim is being denied yet again, saying that my TV has “burn in.” I call SquareTrade who says they’ll set up a call with another supervisor to review my case with me. I call *** who says they heard that SquareTrade denied my claim, and that they are disputing it. I call *** who says he would be happy to be on a conference call with SquareTrade to explain burn in and explain dead pixels. I received a call back from SquareTrade who says they will be contacting *** to learn more about my TV. I should hear back in 24 hours. The next day I talk to SquareTrade *** who says he will be taking over my case, and he will personally call me in the next few hours to go over a resolution*** never calls me back. The next day I receive a call from SquareTrade *** saying they are denying my claim because two departments have concluded that my TV has burn in which is not covered by the warranty. They cannot help me anymore. I’m at lunch (12PM CST) so I tell *** I’ll call him back personally in 30 minutes. I call 30 minutes later (12:36PM) and *** and I go over the situation again. *** tells me that they have it documented that *** and *** both do not believe it is burn in. He said that their internal department believes it is burn in. I ask how I can clear up the misunderstanding, and says he can get me in touch with his supervisor, and it would be about 10 minutes. He says he’d ***fer to call me back rather than me waiting on hold. I call an hour later (1:46PM) and leave a message for *** saying I haven’t heard back. I call an hour later (2:45PM) and leave a message for *** saying I haven’t heard back. I call another 30 minutes later through the regular support line and the support rep *** transfers me ***, who repeats they can’t help me since two departments have denied my claim. We go over the entire case again. He repeats that they have documentation saying that *** and *** do not believe it is burn in. But that their internal departments do believe that is is burn in. I ask if I can speak to anyone who can explain to me how they came to the conclusion of burn in. *** tells me that the TV picture team does not take calls or offer explanations. *** then says maybe he should transfer me to his supervisor. He transfers me to *** who also tells me the same thing. *** goes over the entire case with me again, and says there is nothing he can do. I ask if there is someone who can do anything, and he says the decision was made by a different department. I ask if I can speak to anyone in that department, he says they do not take phone calls. Additional details: TV model number: *** out of warranty reference number: *** SquareTrade plan number:

I bought a 1 yr square trade policy when buying a cell November of 2018 phone on ***. In February 2019 my cell phone speeder was not working anymore. I contacted square trade and filed a claim. I was to get a call back with in 24 hrs. Never did get the call. Called back the following day and was told the system was having problems and they would call with in 24 hrs. I told them I never received the call back last call. They apologized and promised it would be resolved by the 24 hrs. I repeated the call 4 days later and got the same response, the system was having problems. Fast forward 4 more calls and it is almost a month later I called again today with the same story and was told they were having problems with the system and would get it resolved with in 24 hrs. I just keep getting the run around from them and they are not holding up to there end of the policy.

I sent my laptop in to see if it could repaired and I was told it could be repaired and was told I will get my laptop back within 2-5 days they received it 2/21/19 after not seeing any email saying my laptop repairs are completed and we have shipped it back when I finally reached out to see what the hold up was and I was told that they would email the repair center because they didn’t see any information in the system. I was finally told that the parts are on back order and there is no ETA on when the parts will be available. I tried expressing that I was under the assumption that I would have by laptop back by now since I use it for school I am now out of money because I had to withdraw from my class. I asked if it can be replaced and I was told the only thing they can do is wait for the parts to come in this is truly unfair to me as the customer. They offered to return the payment that I made to have this insurance on my laptop. I just don’t understand when they ordered the parts why wasn’t I given the option of how I wanted to proceed. This company is so upsetting now I am out of a laptop until I don’t know when and have to pay 3,000 again for my class.

I called to return a product gave them my new address and phone number. received an email telling me what I needed to do to return the product. I returned my product in waited for my refund. I received an email stating payment had been sent but the email had the wrong address. I called and told them they had the wrong address. The lady spoke with stated that their computer change my address back to the old address. She then told me she would have the check re routed to my new address. I received the check deposit in my bank and then was charged a fee because they put a stop payment on the new check. Still trying to get this issue resolved and trying to get my money back

I bought *** on a printer, which has failed, which has not expired by eight months and I get a run around when I try to contact the *** to file a claim. Their web page says I can file a claim on line but that is not true. Their chat line will not file the claim and they keep saying to call a number. I have a *** which charges by the minute and I will not make long phone calls and pay large phone bills. I believe after four days of internet chat, that they have a stall tactic to avoid paying the claim. they have the receipt and proof of purchase but never asked what was wrong with the printer. They just passed me around. I believe thesis a scam

I purchased a three year warranty for my cell phone device through Square Trade; however, when I went to use the warranty, Square Trade requested the original receipt for my cell phone device when I purchased it from ***. Since I was unable to locate it at that time--I've since found it--Square Trade offered to refund the amount I paid for the warranty. They refunded the money to the credit card that I used to originally purchase the warranty. The problem is, I made the purchase with my ***, and *** has since terminated their business relationship with ***, so the card was cancelled. According to ***, it's impossible that the funds were returned to the credit card, because the card had been cancelled long before Square Trade says they refunded the money. I have reported this numerous times to Square Trade; however, they refuse to help.

I purchased a pair of earphones on ***. I also purchased a warranty. The earphone stopped working and I filed a claim through the warranty company SquareTrade. I was told my claim would be filed and a check would be sent to cover the price of the product. I cashed the check and was informed by my financial institution SquareTrade put a stop payment on the check. I have been attempting to resolve this issue with SquareTrade and have been given nothing but the run around. I can never get a definite answer on why they put a stop payment on the check in the first place.

I purchased a cellphone protection plan at *** when I purchased the phone. I went through the clams process when I cracked the screen.*** card for 99 dollars was sent to my email account. All fine until I tried to buy a new phone, suddenly there was no money on it. Square trade says it is *** says square trade took it off. I just want my phone!

I had an *** that needed repair. I sent in the same laptop on 3 different occasions but it is still not fixed. On the second repair, I was told the item will be either replaced or paid the cost of the product but they have denied me. When I got back the laptop for the 3rd time, the exact same problem was there and nothing had been done. I called Squaretrade again and this time I was transferred to their technical support team who claimed that everything has been done and that's the best they could do. I was denied of their replace or refund policy.

I purchased a warranty from Square Trade through ***. After 5 days I still didn't have my warranty and they gave me the run around about where it was. I wanted the paper work and they wouldn't send. After several emails I cancelled the warranty and wanted my money back. Again after several emails they advised they would be refunding my credit card for the amount I paid. After again several emails and a month still no refund. I have received several different versions of where my money is. One is they refunding my credit card and they did not, then they stated they mailed a check, and then they said they refunding my *** account. I paid with a ***, not an *** account. Now they tell me it is my problem and I will have to contact *** and find my money. This is ridiculous. I have spent hours and many emails trying to get my money back. I did contact my credit card company to dispute the charge, however this company needs to be held responsible and refund the money they have told me they would.

Did not give full replacement cost. It was prorated and the rep tried to make me feel they were doing me a favor. Offered to give a 1 time exception additional fee but still did not cover full replacement cost as stated in contract. The 1 time additional fee never came.

I purchased a *** in 2016 and the squaretrade protection plan was encouraged by the *** associate. I paid $99 for a 4 year protection plan. I opened a claim on February 8th 2019 and was told they couldn’t find my plan and requested a copy of my receipt which I sent them attached to an email. After many disconnected calls and premature closed chat sessions I finally called *** customer service on February 22nd. The representative called Squaretrade to get some answers while I was on the phone also. We were told again that they are trying to locate my protection plan and I would receive an email when they found it which would include a link allowing me to file a claim. I asked to speak to a manager who just repeated what I was already told. I finally received the email on February 23rd. I used the link to file a claim in which I detailed the issue with the color problems on my TV. The TV is covered in blue tint and the audio is off. When I submitted the claim it immediately said that this was accidental damage that is not covered in my squaretrade protection plan. There is nothing physically wrong with the screen or TV. I have since done research on line and found this is a common issue with these TVs when the phosphor or yellow center on the backlight leds crumbles and falls off leaving you with a bluish purple tint to everything on the screen. This is not accidental damage. My TV has been connected on my wall with a TV mount and has not been moved since it was placed there. I am going to report squaretrade to Revdex.com as well as consumer protection agency. If I could give zero stars I would have.

Great value. Easy process to file claims. Fast fix and fast turn around!

I purchased a existing computer/tablet protection plan for my lap top the plan specifies there only limitations are computer must be in working non damaged which was the case for my device. I purchased plan on Feb 7th one of my keys on my lap top came off the other day square trade is refusing to honor my warranty claiming that my computer has to be refurbished to honor receipt there is a class action law suit dealing with a similar issue the rep I spoke to was really *** and has me on hold for over a hour refusing rontransfer me to a manager *** is his name he was *** and provided poor service

We purchased a plan/warranty for our *** through Square Trade. They will not fix or replace the vacuum when it stopped working . I sent it to them for repair and they sent it back to me not working and said it had accidental damage and that our plan didn't cover that. We purchased it in May of 2017 and it is a plan for 3 years. They will only give me my money back for the plan, $33.50. I would like the vacuum repaired or replaced.

Caution *** Protect Plan SquareTrade powered by ***. Back in September I bought an adapter for my*** it’s a audio and charge port. It’s now not charging. Filed a claim with *** protect plan SquareTrade through the *** Spent two hrs chatting and then 30 min talking to them. *** Protect plan SquareTrade denied my claim because it’s still warrantied through the manufacture. I paid for a 2 year plan for nothing then. They took me for $ 3.00 but if you think about how many people they do this to they getting rich.

Horrible! They are seriously the worst customer service I have ever dealt with. And dont call the complaint number as that goes through to the same people providing the horrible customer service.