Complaint: I am rejecting this response because the company never sent me a penny for the transaction I processed and I suspect they are a fraudulent company Regards, M [redacted]
Hello,To begin, this client has also filed case under #in May Client's claims of missing funds in the amount of $would be innaccurate as we have explained on the phone with the clientClient is fully aware after phone conversations totaling at least seperate calls, that the client had a customer dispute (chargeback) in the amount of $on 4/13/Additionally, client will need to provide specifics to match the total quoted of $as this does not match any transaction ledger in our system.As with the previous response to the case #This client posed a high risk to our business and his merchant account was closedClient was running sales outside of the limits approved, selling products prohibited and received many large customer disputes (chargebacks).As this client has filed multiple cases under the same context, we request no further cases to be authorized on this merchant account/business as we have addressed the clients concerns.Thank you
Complaint: 10581112 I am rejecting this response because:Thank you for your letter dated, April 22, 2015. I am responding to the message from business” point by point.1. We are unable to review what you mention we should on the call with the sales agent.They may be unable to review the recording, but this does not change the fact that we were assured that there was no contract for this service. Does their response mean the recording no longer exists? Did they speak with P [redacted] P [redacted] (sales agent) regarding this issue? Is hecurrently employed by the business?2. The application your company submitted contains all pertinent information for your review before agreeing to and using our services. Digital signatures are accepted.We never submitted a written or on-line application. We never signed, digitally or otherwise, an application.3. I do apologize but we did not forge the application.We never signed an application, digitally or otherwise. We never submitted an application.4. I do see you using our services at one point.We did use the companys service briefly in December, and then canceled the service.5. How did your company apply-setup and use the service without authorizing and agreeing to an application?We set up the service on the phone with P [redacted] " with Merchant Account Solutions in December 2014. He never sent or asked us to sign, digitally or otherwise, an application. P [redacted] P” assured us that there was no contract involved and that we could cancel this service at any time, because there was no contract.6. The services were used and the application was agreed to with your company, we are unable to refund fees owed for services rendered.We used the service briefly in December and then canceled the account. We are not disputing charges for the service used. iPayment Inc. made an unauthorized withdrawal from our bank account on 01-12-2015 in the amount of 272.00 after we had canceled the service. We informed our bank not to allow iPayment Inc. to make any more withdrawals from our bank account. Another unauthorized withdrawal from our bank account was made on 03-12-2015 under the name, Merchant Account, in the amount of 295.00. We closed our bank account to prevent further theft,I would like to add that Merchant Account Solutions has not been able to provide a signed contract or the recording of the phone conversation when the account was set up. We have repeatedly tried to speak with the sales agent, P [redacted] P*, who set up the service on the phone with us, but have been unsuccessful. I have to wonder why P [redacted] is unavailable.Thank you for your assistance in the matter.Regards, Green Plumbing Inc
Complaint: I am rejecting this response because: We have spoke to several representatives in regards to closing this account prior to December 5thThey say the calls are recorded in sure they have them Regards, S [redacted]
Merchant processed outside of he approved contractual limits Merchant is responsible for fees associated with the charge for sales and returns as stipulated in Merchant Agreement
Complaint: I am rejecting this response because: The credit card company charged the card holders cards The credit card company is holding those funds We never received them and can prove it beyond a doubt with copies of our bank statements The credit card company is trying to take the funds from us even though we never received them The credit card company needs to release the funds back to the card holders Regards, K [redacted] ***
Complaint: I am rejecting this response because: in October of 2015, I decided it was not healthy to keep getting frustrated over this matter while pregnant by calling every single daySo I asked for an email address to continue trying to resolve this matterThe next morning, I emailed, and I have emailed more than timesI stopped counting at I have never received a replyEverAnd as far as the 'merchant being called and told it was denied," that is 100% falseI have never in the history of my dealings with this company gotten a promised return call, email, fax, mail, nothingEven when my refund was approved by management, and was told he would call me back in minutes to tell me how my refund would come (mail, transfer etc)I stated that I was going into a funeral, so he promised me it would be no more than minNever called me backWhen I called the next day, no one had any knowledge of our conversationI couldn't get in touch with this manager again, even with the direct number I was givenOne time over a month later, I did get him on the line, & he quickly said he hadn't forgotten about my refund, & of course needed to call me back, & of course never didThe bottom line is, this company made a mistakeMany mistakesAnd instead of simply refunding the money that was stolen from my bank account, they are just completely refusing to even acknowledge the incident by giving me the worst customer service and completely mishandling this for YEARSI showed them proof of cancellation, many, many times, there should be nothing else to do Regards, [redacted]
Complaint: I am rejecting this response because:I called the indicated phone number.Of course, noaccounts agree the data is good but in a matter of a problem turned out that I have a bad tel#They said I should call the Gift Card departmentI asked about thenumber of the Gift Card said the department does not have a phone numberCan you help me understand what's going on ??They know everything about me but why draw my money from my account they did not know any thinkThank You Regards, [redacted] ***
Complaint: I am rejecting this response because: it does not solve the issue National approved the amount that was to be supposed to be credited to my account and I want my money! I filed a second complaint on Feb I do not understand why there are no notes on my account reflecting these issues when my agent J [redacted] has been talking to National on my behalf since June MrH [redacted] told me today that Revdex.com contacted him and he will be talking with Revdex.com about these issues Regards, [redacted]
Dear Merchant, Funds were held to verify as the account is new online with us. The funds were verified and released back to your account at the end of November. Thank you.
Hello,We are sorry to hear of this issue Upon review of the notations on your account, you had stated on the phone you were unsure of whether you sent a written closure request or not You stated to our customer service representative that you "probably" sent one in I understand you verbally advised us to close your account and you have confirmed on the phone and in this complaint that you are aware we require a written request During your phone conversation on 6/6/after being advised to send in a written request you hung up the phone and have yet to send in a written request Please fax a request to ###-###-#### to close your account.In some cases where we fail to close an account we are in grounds to issue a refund As we explained to you the procedure and you did not follow through with us, we are unable to refund you the fees applicable per your agreement for services Our agreements state you will have monthly and/or annual recurring fees charged whether you process a credit card or notUntil you complete our procedures to close, your account remains open.Please be certain you verify we receive your request as well Being that you cannot be certain if a fax or email makes it's way to the recipient without calling and confirming.Thank you
Funds were held due to exceeding the 2K high ticket as agreed to on the Merchant Agreement. Risk has now released the excess funds back to you. In the future please submit proper documentation and approval prior to running charges over your approved limits.
Hello,We acknowledge your concern with the funds being held to your accountThe main reason funds are held is because iPayment is using it's funds to deposit into credit card merchant accountsIf a customer for any business chooses to dispute a transaction with a merchant, it creates a liability with iPayment's fundsTo prevent any losses as for any business, we must take certain precautions from liabilities such as chargebacksWe acknowledge your concernAt this point in time unfortunately, the funds must remain on hold should a future cardholder dispute (chargeback) occurs
Complaint:
I am rejecting this response because:
I faxed cancelation on 12/2/where the employee said I would not be charges again at that point in the mean time on 12/17/and also 12/28/a fee of on both occasions.Again typical business practice of double billing on monthly fees that where cancelled on 12/2/
Regards,
J*** ***
Complaint:
I am rejecting this response because: It would appear that the defense offered by the business boils down to: if they are able to hide the fact that they will be taking additional funds from their customers in the small print, never disclose what the amount of these charges will be in advance, and then successfully disguise the charges in the monthly statements, then it is valid for them to take that money from a chump like meIf the undisclosed amount of this "fee assessment" had been $rather than $174, would that still be valid? How about $17400? My fault for not hiring a lawyer to read the application before signing? While it may be that they are technically within their rights in taking this money from me that still leaves them as still owning the titles of dishonest and unethical
Regards,
Lee Wickstrom
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150794, and find that this resolution is satisfactory to me
Regards,
Y** ***
Complaint: I am rejecting this response because the company never sent me a penny for the transaction I processed and I suspect they are a fraudulent company Regards, M [redacted]
Hello,To begin, this client has also filed case under #in May Client's claims of missing funds in the amount of $would be innaccurate as we have explained on the phone with the clientClient is fully aware after phone conversations totaling at least seperate calls, that the client had a customer dispute (chargeback) in the amount of $on 4/13/Additionally, client will need to provide specifics to match the total quoted of $as this does not match any transaction ledger in our system.As with the previous response to the case #This client posed a high risk to our business and his merchant account was closedClient was running sales outside of the limits approved, selling products prohibited and received many large customer disputes (chargebacks).As this client has filed multiple cases under the same context, we request no further cases to be authorized on this merchant account/business as we have addressed the clients concerns.Thank you
Complaint: 10581112 I am rejecting this response because:Thank you for your letter dated, April 22, 2015. I am responding to the message from business” point by point.1. We are unable to review what you mention we should on the call with the sales agent.They may be unable to review the recording, but this does not change the fact that we were assured that there was no contract for this service. Does their response mean the recording no longer exists? Did they speak with P [redacted] P [redacted] (sales agent) regarding this issue? Is hecurrently employed by the business?2. The application your company submitted contains all pertinent information for your review before agreeing to and using our services. Digital signatures are accepted.We never submitted a written or on-line application. We never signed, digitally or otherwise, an application.3. I do apologize but we did not forge the application.We never signed an application, digitally or otherwise. We never submitted an application.4. I do see you using our services at one point.We did use the companys service briefly in December, and then canceled the service.5. How did your company apply-setup and use the service without authorizing and agreeing to an application?We set up the service on the phone with P [redacted] " with Merchant Account Solutions in December 2014. He never sent or asked us to sign, digitally or otherwise, an application. P [redacted] P” assured us that there was no contract involved and that we could cancel this service at any time, because there was no contract.6. The services were used and the application was agreed to with your company, we are unable to refund fees owed for services rendered.We used the service briefly in December and then canceled the account. We are not disputing charges for the service used. iPayment Inc. made an unauthorized withdrawal from our bank account on 01-12-2015 in the amount of 272.00 after we had canceled the service. We informed our bank not to allow iPayment Inc. to make any more withdrawals from our bank account. Another unauthorized withdrawal from our bank account was made on 03-12-2015 under the name, Merchant Account, in the amount of 295.00. We closed our bank account to prevent further theft,I would like to add that Merchant Account Solutions has not been able to provide a signed contract or the recording of the phone conversation when the account was set up. We have repeatedly tried to speak with the sales agent, P [redacted] P*, who set up the service on the phone with us, but have been unsuccessful. I have to wonder why P [redacted] is unavailable.Thank you for your assistance in the matter.Regards, Green Plumbing Inc
We will close & waive the Early Termination Fee as a courtesyThank you
Complaint: I am rejecting this response because: We have spoke to several representatives in regards to closing this account prior to December 5thThey say the calls are recorded in sure they have them Regards, S [redacted]
Merchant processed outside of he approved contractual limits Merchant is responsible for fees associated with the charge for sales and returns as stipulated in Merchant Agreement
Complaint: I am rejecting this response because: The credit card company charged the card holders cards The credit card company is holding those funds We never received them and can prove it beyond a doubt with copies of our bank statements The credit card company is trying to take the funds from us even though we never received them The credit card company needs to release the funds back to the card holders Regards, K [redacted] ***
Notes in October of show refund denied Merchant was called as well No refund to be given
Complaint: I am rejecting this response because: in October of 2015, I decided it was not healthy to keep getting frustrated over this matter while pregnant by calling every single daySo I asked for an email address to continue trying to resolve this matterThe next morning, I emailed, and I have emailed more than timesI stopped counting at I have never received a replyEverAnd as far as the 'merchant being called and told it was denied," that is 100% falseI have never in the history of my dealings with this company gotten a promised return call, email, fax, mail, nothingEven when my refund was approved by management, and was told he would call me back in minutes to tell me how my refund would come (mail, transfer etc)I stated that I was going into a funeral, so he promised me it would be no more than minNever called me backWhen I called the next day, no one had any knowledge of our conversationI couldn't get in touch with this manager again, even with the direct number I was givenOne time over a month later, I did get him on the line, & he quickly said he hadn't forgotten about my refund, & of course needed to call me back, & of course never didThe bottom line is, this company made a mistakeMany mistakesAnd instead of simply refunding the money that was stolen from my bank account, they are just completely refusing to even acknowledge the incident by giving me the worst customer service and completely mishandling this for YEARSI showed them proof of cancellation, many, many times, there should be nothing else to do Regards, [redacted]
Complaint: I am rejecting this response because:I called the indicated phone number.Of course, noaccounts agree the data is good but in a matter of a problem turned out that I have a bad tel#They said I should call the Gift Card departmentI asked about thenumber of the Gift Card said the department does not have a phone numberCan you help me understand what's going on ??They know everything about me but why draw my money from my account they did not know any thinkThank You Regards, [redacted] ***
Complaint: I am rejecting this response because: it does not solve the issue National approved the amount that was to be supposed to be credited to my account and I want my money! I filed a second complaint on Feb I do not understand why there are no notes on my account reflecting these issues when my agent J [redacted] has been talking to National on my behalf since June MrH [redacted] told me today that Revdex.com contacted him and he will be talking with Revdex.com about these issues Regards, [redacted]
Dear Merchant, Funds were held to verify as the account is new online with us. The funds were verified and released back to your account at the end of November. Thank you.
Hello,We are sorry to hear of this issue Upon review of the notations on your account, you had stated on the phone you were unsure of whether you sent a written closure request or not You stated to our customer service representative that you "probably" sent one in I understand you verbally advised us to close your account and you have confirmed on the phone and in this complaint that you are aware we require a written request During your phone conversation on 6/6/after being advised to send in a written request you hung up the phone and have yet to send in a written request Please fax a request to ###-###-#### to close your account.In some cases where we fail to close an account we are in grounds to issue a refund As we explained to you the procedure and you did not follow through with us, we are unable to refund you the fees applicable per your agreement for services Our agreements state you will have monthly and/or annual recurring fees charged whether you process a credit card or notUntil you complete our procedures to close, your account remains open.Please be certain you verify we receive your request as well Being that you cannot be certain if a fax or email makes it's way to the recipient without calling and confirming.Thank you
Funds were held due to exceeding the 2K high ticket as agreed to on the Merchant Agreement. Risk has now released the excess funds back to you. In the future please submit proper documentation and approval prior to running charges over your approved limits.
Hello,We acknowledge your concern with the funds being held to your accountThe main reason funds are held is because iPayment is using it's funds to deposit into credit card merchant accountsIf a customer for any business chooses to dispute a transaction with a merchant, it creates a liability with iPayment's fundsTo prevent any losses as for any business, we must take certain precautions from liabilities such as chargebacksWe acknowledge your concernAt this point in time unfortunately, the funds must remain on hold should a future cardholder dispute (chargeback) occurs
We have reviewed the complaint As a courtesy we have waived the collections balance owed Thank you
These accounts are now closed as of 10/18/
Complaint:
I am rejecting this response because:
I faxed cancelation on 12/2/where the employee said I would not be charges again at that point in the mean time on 12/17/and also 12/28/a fee of on both occasions.Again typical business practice of double billing on monthly fees that where cancelled on 12/2/
Regards,
J*** ***
Complaint:
I am rejecting this response because: It would appear that the defense offered by the business boils down to: if they are able to hide the fact that they will be taking additional funds from their customers in the small print, never disclose what the amount of these charges will be in advance, and then successfully disguise the charges in the monthly statements, then it is valid for them to take that money from a chump like meIf the undisclosed amount of this "fee assessment" had been $rather than $174, would that still be valid? How about $17400? My fault for not hiring a lawyer to read the application before signing? While it may be that they are technically within their rights in taking this money from me that still leaves them as still owning the titles of dishonest and unethical
Regards,
Lee Wickstrom
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150794, and find that this resolution is satisfactory to me
Regards,
Y** ***