HelloWe understand your concern for returning the equipmentWe have an address to return the equipment by calling ###-###-#### but we do not send return tags for the equipmentWe are looking at the application for the merchant account, moreover, there is no cancellation feePlease call ###-###-#### which is the independent sales office who handles the closure
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10783913, and not like their respond, they actually refunded whole amount I requestedBut I still need their documentation about promise refunding $every month until FDGL contact ends for old terminal Jay Sharp supposed to cancel in last MarchIf I get the right document, I will satisfy the result Regards, M [redacted] ***
Funds are to remain held as a security interest for up to days as stipulated in the Merchant Processing Agreement However, we agree that calls should have been returned promptly and this is being addressed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed]I am rejecting the response because I have an email from Jonathan Moser stating if I start back processing with you all I would be refunded the Early Termination Fee I have been processing with you all for the last months and charged additional fees only to have this not be the case Yes, I processed with you all in November and I have processed additional transactions with you since that time.I am asking that either the $Early Termination Fee be refunded or the $Compliance Fee be refunded and account closed It is not fair that you charged me a fee tell me that if I start processing with you again I will be refunded the fee and that not be done I was not told that the fee would be refunded once but twice (Sophia, Customer Service) If I am a customer how can you hold my Early Termination Fee? That is called bait and switch and totally dishonest I have been dealing with dishonesty from the beginning since the rep told me that if I did not like service I would be refunded fee and that was not the case I will take the blame for trusting someone's word and not taking full consideration of the contractHowever, I would have never reopened this account contingent that my fees remained $and my ETF be refunded I am requesting that this be refunded immediately If this is not the case then I would like the compliance fee refunded and my account closed since I have already paid the ETF fee and it is in your possession.I look forward to your favorable response Complaint: I am rejecting this response because: Regards, T [redacted] To whom it May Concern: I am rejecting the response because I have an email from Jonathan Moser stating if I start back processing with you all I would be refunded the Early Termination Fee I have been processing with you all for the last months and charged additional fees only to have this not be the case Yes, I processed with you all in November and I have processed additional transactions with you since that time.I am asking that either the $Early Termination Fee be refunded or the $Compliance Fee be refunded and account closed It is not fair that you charged me a fee tell me that if I start processing with you again I will be refunded the fee and that not be done I was not told that the fee would be refunded once but twice (Sophia, Customer Service) If I am a customer how can you hold my Early Termination Fee? That is called bait and switch and totally dishonest I have been dealing with dishonesty from the beginning since the rep told me that if I did not like service I would be refunded fee and that was not the case I will take the blame for trusting someone's word and not taking full consideration of the contractHowever, I would have never reopened this account contingent that my fees remained $and my ETF be refunded I am requesting that this be refunded immediately If this is not the case then I would like the compliance fee refunded and my account closed since I have already paid the ETF fee and it is in your possession.I look forward to your favorable response.Sincerely,T [redacted] ***
Hello,We can certainly understand your concerns We normally abide by our legal agreements which are signed, honoring all terms As you did return the equipment and closed your account the same month as signing the addendum We will honor the request and refund the $cancellation fee charged You will see this deposited directly into your checking within a couple weeks.Good luck to you with your new processor.Thank you
Merchant agreement clearly states merchant needs to provide processor in writing request for cancellation Never received We have closed the account per this requestNo refund will be given
Merchant processed over approved high ticket, also for a product not approved for on accountWhile researching it was also discovered that the charge was for a family memberUpon review of all information and financials it was determined to be to high of a risk, and we exercised our right to close the account
Complaint: I am rejecting this response because: Regards, M [redacted] *** Hi, thanks for your help I reject this decision because I never know that this company will charge $because on their web site they didnt mansion that there is a monthly fee and also there is canceletion fee which is $why should anybody sign a contract for this service there is soo many same services totally free I didnt sign any contract the sales rep told me you have to setup account on line I told that person I m not a computer expert sales rep told me ill help you it will take only minute she was on phone with me and I did as she said I did not know she was lying to me and having me sign contract this compony is fraud all sales persons are lairs I call them and I asked for recorded conversation and signd contract they denaied to provide any proof that I accept any contract or accept any monthly fee I call them many times they are very unprofessionals and rude they are thef hunting innocent citizens they are scamers I am gonna take them to court I beleive this compony will be black list and will be guilty for Email fraud I allready made a complain to illinois state attorney office and I promisse Merchant Account Solutions will pay the for this fraud,And I know I am not only victim there is soo many innocent victims but I m not gonna pay them a dime for there fraud,I appriciate Revdex.com help you are doing good,REGARDS,M [redacted] ***
Hello,Thank you for sharing your concernsI have reviewed this case thoroughly and this account is currently closedThe customer placed a stop payment on our feesIf at any point, the customer requested the account to be closed, we would had advised to send in a written requestThe customer did enter an agreement for services which authorized our monthly chargesAll fees assessed are in accordance with the agreement.To discuss the equipment issueWe have confirmation equipment was shipped and signed for based off the UPS tracking #1ZR078W [redacted] and UPS websiteTo date, the customer has not returned our equipment to usThe customer should contact the independent sales office, Merchant Account Solutions, to discuss returning the equipment.We do apologize you feel you have been overcharged, however we have fulfilled our side of the agreement and are not responsible for you choosing not to use the service or cancel within our required guidelines.Thank you
HelloiPayment acknowledges the concern for the matter at handOur records indicate the cancellation was rejected due to a reason of a "stop payment" and the funds declined on our end during our attempt; thus, we can not credit what was not debited
This account has been open an active since October No information ever received requesting closure We will close account and waive collections balance No further funds will be refunded
Complaint: I am rejecting this responseWhile we appreciate the account closure and waiving of the claimed outstanding balance, we would appreciate receiving a copy of the emailed responses which were generated to our business notifying us of the inability to process the Close Merchant Account Request Forms dated and faxed on 1/2/and 3/2/16.Additionally, please let us know why [redacted] 's signature on the 3/2/Close Merchant Account Request Form was not accepted, as our copy of the Merchant Agreement indicates that [redacted] was listed as Principal 1.Regards, [redacted]
Hello,We are sorry to hear of the issues you have experienced in closing your account Upon review of the notations in our systems, we see our customer service department spoke with you on 08/01/regarding our closure procedures At which point, you had refused to be transferred to the assigned agent about the closure procedures and then disconnected the call from our customer service representative From there, we did not receive a call from you until 06/08/ We require proper written request to close an account and as we attempted to assist you in from which you disconnected the line, we are unable to refund the charges for our services We have monthly costs which are not waived if you do not process any volume in 08/01/you were aware your account was still open and active and failed to provide the closure request we require.Thank you
Hello,We are sorry to hear about the issues you have experienced with the independent sales office, Merchant Account Solutions Here at iPayment Inc., the processing center, we have closed your merchant account and waived any applicable cancellation fees If you were sent equipment from the independent sales office, Merchant Account Solutions, then you must return that equipment to avoid any additional charges.Please contact the independent sales office at ###-###-#### to arrange for returning any equipment.Thank you
Mr***,Please provide your merchant number so we can locate you account and review your complaint Based on the information provided so far we are not able to locate your account
Funds were held due to disputes incoming and negative responses from the issuing bank Credits have now been issued from the merchants side Merchant account is now closed
Complaint: I am rejecting this response because: Ipayment and Merchant Lynk Collection PracticeMy complaint is that Ipayment has an ISO which is Merchantlynk and the agreement between Merchant lynk me as the customer is not the same as the agreement with Ipayment and MerchantlynkIpayment is charging fee's that Merchantlynk stated would no appliedWhen reach out to both parties they referral you back and forth between each otherLeaving you to get no resoultion from either companyThe agreement and contract agreement is no vaild per Merchantlynk who is ISO with IpaymentThey continue to charge my account for a service that I don't want or used or have every useI want this to end asap with no other fees or relationship with these to companiesStop trying to bill my bank account which has cause me over draft fees and collection and affecting my credit rating and relationship with my bank Regards, [redacted] ***
People referenced in the above are sales representatives, they are not employees of iPayment Inc They are independent sales offices who broker card processing services through various companies For servicing needs or concerns please call iPayment Inc directly at ###-###-####, per the current notes on the account The rates are being lowered and a partial refund is being submitted
HelloWe understand your concern for returning the equipmentWe have an address to return the equipment by calling ###-###-#### but we do not send return tags for the equipmentWe are looking at the application for the merchant account, moreover, there is no cancellation feePlease call ###-###-#### which is the independent sales office who handles the closure
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10783913, and not like their respond, they actually refunded whole amount I requestedBut I still need their documentation about promise refunding $every month until FDGL contact ends for old terminal Jay Sharp supposed to cancel in last MarchIf I get the right document, I will satisfy the result Regards, M [redacted] ***
Funds are to remain held as a security interest for up to days as stipulated in the Merchant Processing Agreement However, we agree that calls should have been returned promptly and this is being addressed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed]I am rejecting the response because I have an email from Jonathan Moser stating if I start back processing with you all I would be refunded the Early Termination Fee I have been processing with you all for the last months and charged additional fees only to have this not be the case Yes, I processed with you all in November and I have processed additional transactions with you since that time.I am asking that either the $Early Termination Fee be refunded or the $Compliance Fee be refunded and account closed It is not fair that you charged me a fee tell me that if I start processing with you again I will be refunded the fee and that not be done I was not told that the fee would be refunded once but twice (Sophia, Customer Service) If I am a customer how can you hold my Early Termination Fee? That is called bait and switch and totally dishonest I have been dealing with dishonesty from the beginning since the rep told me that if I did not like service I would be refunded fee and that was not the case I will take the blame for trusting someone's word and not taking full consideration of the contractHowever, I would have never reopened this account contingent that my fees remained $and my ETF be refunded I am requesting that this be refunded immediately If this is not the case then I would like the compliance fee refunded and my account closed since I have already paid the ETF fee and it is in your possession.I look forward to your favorable response Complaint: I am rejecting this response because: Regards, T [redacted] To whom it May Concern: I am rejecting the response because I have an email from Jonathan Moser stating if I start back processing with you all I would be refunded the Early Termination Fee I have been processing with you all for the last months and charged additional fees only to have this not be the case Yes, I processed with you all in November and I have processed additional transactions with you since that time.I am asking that either the $Early Termination Fee be refunded or the $Compliance Fee be refunded and account closed It is not fair that you charged me a fee tell me that if I start processing with you again I will be refunded the fee and that not be done I was not told that the fee would be refunded once but twice (Sophia, Customer Service) If I am a customer how can you hold my Early Termination Fee? That is called bait and switch and totally dishonest I have been dealing with dishonesty from the beginning since the rep told me that if I did not like service I would be refunded fee and that was not the case I will take the blame for trusting someone's word and not taking full consideration of the contractHowever, I would have never reopened this account contingent that my fees remained $and my ETF be refunded I am requesting that this be refunded immediately If this is not the case then I would like the compliance fee refunded and my account closed since I have already paid the ETF fee and it is in your possession.I look forward to your favorable response.Sincerely,T [redacted] ***
Hello,We can certainly understand your concerns We normally abide by our legal agreements which are signed, honoring all terms As you did return the equipment and closed your account the same month as signing the addendum We will honor the request and refund the $cancellation fee charged You will see this deposited directly into your checking within a couple weeks.Good luck to you with your new processor.Thank you
Merchant agreement clearly states merchant needs to provide processor in writing request for cancellation Never received We have closed the account per this requestNo refund will be given
Merchant processed over approved high ticket, also for a product not approved for on accountWhile researching it was also discovered that the charge was for a family memberUpon review of all information and financials it was determined to be to high of a risk, and we exercised our right to close the account
Complaint: I am rejecting this response because: Regards, M [redacted] *** Hi, thanks for your help I reject this decision because I never know that this company will charge $because on their web site they didnt mansion that there is a monthly fee and also there is canceletion fee which is $why should anybody sign a contract for this service there is soo many same services totally free I didnt sign any contract the sales rep told me you have to setup account on line I told that person I m not a computer expert sales rep told me ill help you it will take only minute she was on phone with me and I did as she said I did not know she was lying to me and having me sign contract this compony is fraud all sales persons are lairs I call them and I asked for recorded conversation and signd contract they denaied to provide any proof that I accept any contract or accept any monthly fee I call them many times they are very unprofessionals and rude they are thef hunting innocent citizens they are scamers I am gonna take them to court I beleive this compony will be black list and will be guilty for Email fraud I allready made a complain to illinois state attorney office and I promisse Merchant Account Solutions will pay the for this fraud,And I know I am not only victim there is soo many innocent victims but I m not gonna pay them a dime for there fraud,I appriciate Revdex.com help you are doing good,REGARDS,M [redacted] ***
Hello,Thank you for sharing your concernsI have reviewed this case thoroughly and this account is currently closedThe customer placed a stop payment on our feesIf at any point, the customer requested the account to be closed, we would had advised to send in a written requestThe customer did enter an agreement for services which authorized our monthly chargesAll fees assessed are in accordance with the agreement.To discuss the equipment issueWe have confirmation equipment was shipped and signed for based off the UPS tracking #1ZR078W [redacted] and UPS websiteTo date, the customer has not returned our equipment to usThe customer should contact the independent sales office, Merchant Account Solutions, to discuss returning the equipment.We do apologize you feel you have been overcharged, however we have fulfilled our side of the agreement and are not responsible for you choosing not to use the service or cancel within our required guidelines.Thank you
HelloiPayment acknowledges the concern for the matter at handOur records indicate the cancellation was rejected due to a reason of a "stop payment" and the funds declined on our end during our attempt; thus, we can not credit what was not debited
This account has been open an active since October No information ever received requesting closure We will close account and waive collections balance No further funds will be refunded
Complaint: I am rejecting this responseWhile we appreciate the account closure and waiving of the claimed outstanding balance, we would appreciate receiving a copy of the emailed responses which were generated to our business notifying us of the inability to process the Close Merchant Account Request Forms dated and faxed on 1/2/and 3/2/16.Additionally, please let us know why [redacted] 's signature on the 3/2/Close Merchant Account Request Form was not accepted, as our copy of the Merchant Agreement indicates that [redacted] was listed as Principal 1.Regards, [redacted]
Hello,We are sorry to hear of the issues you have experienced in closing your account Upon review of the notations in our systems, we see our customer service department spoke with you on 08/01/regarding our closure procedures At which point, you had refused to be transferred to the assigned agent about the closure procedures and then disconnected the call from our customer service representative From there, we did not receive a call from you until 06/08/ We require proper written request to close an account and as we attempted to assist you in from which you disconnected the line, we are unable to refund the charges for our services We have monthly costs which are not waived if you do not process any volume in 08/01/you were aware your account was still open and active and failed to provide the closure request we require.Thank you
Hello,We are sorry to hear about the issues you have experienced with the independent sales office, Merchant Account Solutions Here at iPayment Inc., the processing center, we have closed your merchant account and waived any applicable cancellation fees If you were sent equipment from the independent sales office, Merchant Account Solutions, then you must return that equipment to avoid any additional charges.Please contact the independent sales office at ###-###-#### to arrange for returning any equipment.Thank you
Mr***,Please provide your merchant number so we can locate you account and review your complaint Based on the information provided so far we are not able to locate your account
We have reviewed your concerns and will be refunding your Early Termination Fee Thank you
Funds were held due to disputes incoming and negative responses from the issuing bank Credits have now been issued from the merchants side Merchant account is now closed
Complaint: I am rejecting this response because: Ipayment and Merchant Lynk Collection PracticeMy complaint is that Ipayment has an ISO which is Merchantlynk and the agreement between Merchant lynk me as the customer is not the same as the agreement with Ipayment and MerchantlynkIpayment is charging fee's that Merchantlynk stated would no appliedWhen reach out to both parties they referral you back and forth between each otherLeaving you to get no resoultion from either companyThe agreement and contract agreement is no vaild per Merchantlynk who is ISO with IpaymentThey continue to charge my account for a service that I don't want or used or have every useI want this to end asap with no other fees or relationship with these to companiesStop trying to bill my bank account which has cause me over draft fees and collection and affecting my credit rating and relationship with my bank Regards, [redacted] ***
People referenced in the above are sales representatives, they are not employees of iPayment Inc They are independent sales offices who broker card processing services through various companies For servicing needs or concerns please call iPayment Inc directly at ###-###-####, per the current notes on the account The rates are being lowered and a partial refund is being submitted
We will close and waive the early termination feeWe will also waive/refund the $EMV support fee