Please move this review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentCreditcardprocessing.com's role in the sales process with this merchant is to explain the rates and fees
associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with I-Payment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions
Hello, we understand your concern for the funds on holdAs a merchant service provider, iPayment verifies the cardholder information with the customer to prevent any liability issuesIn the case with Simply Housewares, it was indicated on 10/30/the cardholder information did not match the
invoiceShould the cardholder dispute the transaction and create a chargeback, the merchant service provider, iPayment, would suffer the loss and not the cardholderOn 11/9/15, the merchant was credited $and on 11/11/the merchant was credited $
Hello,The original filed complaint requests the annual fee refunded. We have completed the annual fee refund for you. I have attached a copy of your agreement detailing other fees you were charged. I am sorry but our services never stated there were absolutely no fees to be charged. We are unable to refund the monthly fees as they were agreed to by you upon application of this account
Hello,We are sorry to hear about these issues. It looks as though your conversations with customer service have already resolved your complaint. The cancellation fee and PCI fee were discussed on being refunded.Good luck to you in your future endeavors
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11185054, and this resolution is satisfactory to me if they carry through with it. I spoke with ***
*** * *** at iPayments Inc., last week after filing these complaints and he was suddenly quite cooperative and said that the money would be returned to the customer. We are waiting to see if this happens. At this point (3/8/16) the customer has not indicated to us that they have received a refund
Regards,
*** ***
Complaint:
I am rejecting this response because: I Payments was notified in a timely manner of our stopping using there servicesTheir attempt to avoid closure by setting up requirements to avoid timely closure is not an .acceptable requirement the very fact that no amounts were submitted to them for service, is ample testimony to underscore the closureIn my conversations with there agents, they kept requiring me to switch to other agents until they cut me off.I will be blogging their fraudulent billing for no service to all businesses represented in our Rotary Club and our non profit museum associations, as well as pointing out their excess costs of services compared to E Commerce solutions which we changed to.When you see the number of complaints against them, it confirms that an A rating by Revdex.com is a terrible mistake
Regretfully, DrB*** ** ***, Chairman- Trustees The *** Bennington Center for the Arts
B*** ***,chair
Hello C***,
We understand your dissatisfaction with our sale rep and we will address that
with the sales repUnfortunately your lease agreement is with First Data
Global
Leasing and not with iPaymentiPayment is the merchant service
processor and we have accommodated your request to cancel your merchant
account effective 11/16/You will need to contact First Data Global
Leasing at ###-###-#### and provide them your copy of the application showing
you did not initial the lease section of the application
Hello,First off, I am sorry to hear of the issues you experienced with completing the compliance and the cancellation fee not being discussed beforhand. It is strongly suggested to always review both your merchant application and your program guide which is mailed upon approval. All of
which do disclose the PCI fees and contract terms.To clarify, the PCI Non Action fee is not $79.89. It is $per month until you become compliant. You have other monthly fees which again are discussed in your merchant application/agreement.We will issue a refund to you for the cancellation fee of $due to these issues but we are unable to refund you any penalty fees for not being in compliance with our and the industry's requirements.Thank You*** *
Complaint:
I am rejecting this response because:
Regards,
S*** ***
When I filed a fraud claim with my bank the initial charge under Bank Moto discwas reversed, then the company debited my account under a different name ipayment for $forcing me to close the account to stop any further debits.The company instructed me to file a police report and I will be against this company
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID 11484624, and find that this resolution is satisfactory to meI just want to say thank you to Christine W for being an absolute gem and finally resolving the issue.
Regards,
*** ***
Complaint:
I am rejecting this response because:
I spoke with with risk mgmt (E***) on June And was
told that he released out of I want all my money and not partial
Regards,
J*** ***
Hello,
We have reviewed your account and have acknowledged your concernsWe will have
your merchant account closed today 12/15/We will have November, October
& September fees refunded back to you totaling $August fees are
valid as you originally called in on
8/11/for closure
proceduresPer our agreement, closure requires a day notice written
notice which would have been a closure date of 9/11/We apologize for
the delay in closure and any inconvenience this may have caused.thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564750, and find that this resolution is satisfactory to me
Regards,
T*** ***
Complaint:
I am rejecting this response because:I would like to see the copy of the Merchant Service contract that I had signed I never received a copy of this agreement.In July when my account was actived after a seasonal hold, the tech support resprentative told me the new upgrades on the reader would not work on my phoneNo solution was given I was expected to change my phoneI checked with my phone provider and I was unable to change my phone at that time.In December of I told the representive I spoke to that the reader didn't work on my phone If you check my account records, you will see no transactions were made in I paid the monthly charged even though I was unable to use the reader I asked if I could end my service account but was told I would have to pay over $to close my account I did ask for a seasonal hold that time. I don't know why these conversation were not noted in my accoiunt records.Please honor my request to terminate the last year of my contract since the ungraded credit card reader does not work on my phoneI do not feel it is fair to pay for services that I can not useI have never felt that this company isinterested in making things right for their customersI hope you will prove me wrong and do the right thingThank-you!
Regards,
S*** ***
Complaint:
I am rejecting this response because:iPayment's response is leaving out facts that I DID sign and send them cancellation notices via email, fax, and US mail multiple times across several years I did use their proper form Whether they lost them, misappropriated the form or the mailman lost them is not the issue I am the principal on the business, Unidatum Integrated Products They chose to not respond to my multiple cancellation notices And they are choosing to not address this issue by ignoring responsibility for NOT properly cancelling my account Two things can happen going forward: Continued denial of cancellation and use of a collections company to collect on a late fee despite cancellation requests for Unidatum Integrated Products And misuse of using my personal name to report a perceived business debt between iPayment and Unidatum Integrated Products This will result in this issue not being resolved to my satisfaction through the Revdex.com channel And this will initiate the process of me putting together a lawsuit in my county of Misssissippi claiming damages in excess of $have been done on A*** ***'s credit profile and a second lawsuit issued by Unidatum Integrated Products against iPayment for not delivering services and ignoring cancellation requests per the Merchant Service Agreement for over months amounting to over $that we will ask to be refunded All of this will be presented and judged upon in Mississippi That's two lawsuits of which I will update the Revdex.com with on the status of as well as to make it public knowledge Public knowledge of lawsuits on these matters can in the future assist similar complaints made by other people in class actions that class action lawyers may be putting together Close collection processes and deliver a letter saying there is no debt owed between A*** *** and iPayment This would result in the issue being resolved and would allow me to provide proof to credit agencies that there is no debt Please include in future correspondences the name, position, and location of the person responsible for responding to this Revdex.com complaint Also include their direct manager Their decision on how to settle or not settle this complaint in the Revdex.com forum should be clear and accountable This is a serious matter and I will use all means legally to have this issue resolved
Regards,
A*** ***
The merchant number provided does not belong to us I see you processed with us back in 2012, then closed your account Please review to see the merchant account number is correct, and the contact information on your merchant statement is correct
Please move this review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentCreditcardprocessing.com's role in the sales process with this merchant is to explain the rates and fees
associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with I-Payment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions
Hello, we understand your concern for the funds on holdAs a merchant service provider, iPayment verifies the cardholder information with the customer to prevent any liability issuesIn the case with Simply Housewares, it was indicated on 10/30/the cardholder information did not match the
invoiceShould the cardholder dispute the transaction and create a chargeback, the merchant service provider, iPayment, would suffer the loss and not the cardholderOn 11/9/15, the merchant was credited $and on 11/11/the merchant was credited $
Hello,The original filed complaint requests the annual fee refunded. We have completed the annual fee refund for you. I have attached a copy of your agreement detailing other fees you were charged. I am sorry but our services never stated there were absolutely no fees to be charged. We are unable to refund the monthly fees as they were agreed to by you upon application of this account
Hello,We are sorry to hear about these issues. It looks as though your conversations with customer service have already resolved your complaint. The cancellation fee and PCI fee were discussed on being refunded.Good luck to you in your future endeavors
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11185054, and this resolution is satisfactory to me if they carry through with it. I spoke with ***
*** * *** at iPayments Inc., last week after filing these complaints and he was suddenly quite cooperative and said that the money would be returned to the customer. We are waiting to see if this happens. At this point (3/8/16) the customer has not indicated to us that they have received a refund
Regards,
*** ***
Complaint:
I am rejecting this response because:I am still due my once payment is made by check, I will accept the agreement
Regards,
V*** ***
Complaint:
I am rejecting this response because: I Payments was notified in a timely manner of our stopping using there servicesTheir attempt to avoid closure by setting up requirements to avoid timely closure is not an .acceptable requirement the very fact that no amounts were submitted to them for service, is ample testimony to underscore the closureIn my conversations with there agents, they kept requiring me to switch to other agents until they cut me off.I will be blogging their fraudulent billing for no service to all businesses represented in our Rotary Club and our non profit museum associations, as well as pointing out their excess costs of services compared to E Commerce solutions which we changed to.When you see the number of complaints against them, it confirms that an A rating by Revdex.com is a terrible mistake
Regretfully, DrB*** ** ***, Chairman- Trustees The *** Bennington Center for the Arts
B*** ***,chair
Hello C***,
We understand your dissatisfaction with our sale rep and we will address that
with the sales repUnfortunately your lease agreement is with First Data
Global
Leasing and not with iPaymentiPayment is the merchant service
processor and we have accommodated your request to cancel your merchant
account effective 11/16/You will need to contact First Data Global
Leasing at ###-###-#### and provide them your copy of the application showing
you did not initial the lease section of the application
Hello,First off, I am sorry to hear of the issues you experienced with completing the compliance and the cancellation fee not being discussed beforhand. It is strongly suggested to always review both your merchant application and your program guide which is mailed upon approval. All of
which do disclose the PCI fees and contract terms.To clarify, the PCI Non Action fee is not $79.89. It is $per month until you become compliant. You have other monthly fees which again are discussed in your merchant application/agreement.We will issue a refund to you for the cancellation fee of $due to these issues but we are unable to refund you any penalty fees for not being in compliance with our and the industry's requirements.Thank You*** *
Complaint:
I am rejecting this response because:
Regards,
S*** ***
When I filed a fraud claim with my bank the initial charge under Bank Moto discwas reversed, then the company debited my account under a different name ipayment for $forcing me to close the account to stop any further debits.The company instructed me to file a police report and I will be against this company
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID 11484624, and find that this resolution is satisfactory to meI just want to say thank you to Christine W for being an absolute gem and finally resolving the issue.
Regards,
*** ***
Hello,Those fees will be refunded
Complaint:
I am rejecting this response because:
I spoke with with risk mgmt (E***) on June And was
told that he released out of I want all my money and not partial
Regards,
J*** ***
A credit return was issued back to the card yesterday as per the merchants request
Hello,
We have reviewed your account and have acknowledged your concernsWe will have
your merchant account closed today 12/15/We will have November, October
& September fees refunded back to you totaling $August fees are
valid as you originally called in on
8/11/for closure
proceduresPer our agreement, closure requires a day notice written
notice which would have been a closure date of 9/11/We apologize for
the delay in closure and any inconvenience this may have caused.thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564750, and find that this resolution is satisfactory to me
Regards,
T*** ***
Complaint:
I am rejecting this response because:I would like to see the copy of the Merchant Service contract that I had signed I never received a copy of this agreement.In July when my account was actived after a seasonal hold, the tech support resprentative told me the new upgrades on the reader would not work on my phoneNo solution was given I was expected to change my phoneI checked with my phone provider and I was unable to change my phone at that time.In December of I told the representive I spoke to that the reader didn't work on my phone If you check my account records, you will see no transactions were made in I paid the monthly charged even though I was unable to use the reader I asked if I could end my service account but was told I would have to pay over $to close my account I did ask for a seasonal hold that time. I don't know why these conversation were not noted in my accoiunt records.Please honor my request to terminate the last year of my contract since the ungraded credit card reader does not work on my phoneI do not feel it is fair to pay for services that I can not useI have never felt that this company isinterested in making things right for their customersI hope you will prove me wrong and do the right thingThank-you!
Regards,
S*** ***
The second account was closed last month We will refund the past months of fee's charged
Complaint:
I am rejecting this response because:iPayment's response is leaving out facts that I DID sign and send them cancellation notices via email, fax, and US mail multiple times across several years I did use their proper form Whether they lost them, misappropriated the form or the mailman lost them is not the issue I am the principal on the business, Unidatum Integrated Products They chose to not respond to my multiple cancellation notices And they are choosing to not address this issue by ignoring responsibility for NOT properly cancelling my account Two things can happen going forward: Continued denial of cancellation and use of a collections company to collect on a late fee despite cancellation requests for Unidatum Integrated Products And misuse of using my personal name to report a perceived business debt between iPayment and Unidatum Integrated Products This will result in this issue not being resolved to my satisfaction through the Revdex.com channel And this will initiate the process of me putting together a lawsuit in my county of Misssissippi claiming damages in excess of $have been done on A*** ***'s credit profile and a second lawsuit issued by Unidatum Integrated Products against iPayment for not delivering services and ignoring cancellation requests per the Merchant Service Agreement for over months amounting to over $that we will ask to be refunded All of this will be presented and judged upon in Mississippi That's two lawsuits of which I will update the Revdex.com with on the status of as well as to make it public knowledge Public knowledge of lawsuits on these matters can in the future assist similar complaints made by other people in class actions that class action lawyers may be putting together Close collection processes and deliver a letter saying there is no debt owed between A*** *** and iPayment This would result in the issue being resolved and would allow me to provide proof to credit agencies that there is no debt Please include in future correspondences the name, position, and location of the person responsible for responding to this Revdex.com complaint Also include their direct manager Their decision on how to settle or not settle this complaint in the Revdex.com forum should be clear and accountable This is a serious matter and I will use all means legally to have this issue resolved
Regards,
A*** ***
The merchant number provided does not belong to us I see you processed with us back in 2012, then closed your account Please review to see the merchant account number is correct, and the contact information on your merchant statement is correct