Complaint: I am rejecting this response because: it's obvious Ipayment don't want to return the money in the amount of 2,they took out my bank account for the past 1/yearsthe way they took it out without me finding out for so long is clever on there partyou think if I was told to close the account a certain way and if not done that way that I would be charge a month I wouldn't do it .I remember clearly sending the form to close the account .what I don't recall is the agent kyle hicks informing me of the per month fee if not closeif they are going to take out per month you don't think I deserve a least a monthly statement from themnot my bank so I can be aware of there actionsI guess it didn't cover the paper it was to be printed on or postageI got several documents emails and packages receive from them they say I never close my account I said yes .we can go back and forth on this and not get nothing resolve .im in talks with a lawyer I will get my day in courtI have always wanted to go to Californiathanks Revdex.com for allowing me to file this complaint against this company you should google the many complaints ipayment have receive over the years from hundreds of former clients .I don't see how ipayment can have a Revdex.com accredited rating of an A+ when there is so many complaints
Hello, we understand your concern with any funds on hold; however, we requested our supervisor to review the account and we can assure there are no funds on holdWe do show $1,being rejected due to the account being closed for 9/4/totaling transactionsMoreover, $was rejected totaling transactions because the account was closed 9/4/Please be advised these transactions were never debited from the card holder and never deposited into the merchant accountWe can provide credit card numbers and the merchant can rekey these missing transactions at their new providerOur customer service is ###-###-####
Hello, we understand your concern and acknowledge your issue with iPaymentAs your merchant service provider, we will submit the refund for $for the Payment Card Industry - Enhanced Security Package Annual FeeWe apologize for any inconvenience and please allow 7-business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11398047, and find that this resolution is satisfactory to me Regards, N [redacted]
Hello, we understand the matter involved with the fees and the credit card processingUnfortunately the fees are stated on the third page on the application under "Schedule of Fees," including the PCI Annual FeeThe fee was withdrawn $in May, $in June, $in July, and $in August totaling only $which is a valid feeUnfortunately no refund can be submitted as this was in the merchant application nor compensation for the time since the merchant service provider did not withdraw the $
Merchant entered into Merchant Agreement and signed and agreed to contract Issues were resolvedMerchant rejected month end fee's owed as unauthorized Per agreement funds owed were authorizedAccount was closed do to rejected funds and sent to collections No refunds will be given
Hello, we understand the concern for your business.On or about 6/29/15, the merchant account, F [redacted] Video, was set up to process credit cardsiPayment allows businesses to use credit card services and deposits funds into Merchant AccountsOn page of the Merchant Agreement, a Schedule of Fees is given to the merchant so the merchant knows the actual rates and feesUnfortunately these month end fees are used to keep the Merchant Account open and active and the fees can not be reversedPlease call ###-###-#### between 6am PST and 6pm PST to cancel the account Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Complaint: I am rejecting this response because: The information provided is not true I have all the calls recorded and there were no open disputes We had our customer dispute the charge because you held funds and we advised them that we couldn't do their job until funds were releasedYour company do business on faulty unethical practicesThe account is closed now as of days ago you told us you would refund the customer which you didn't and the customer filed a dispute of funds then your company sent a email stating that you would be deducting the funds from our business account and we never were released the funds we advised the customer that you guys have their money, however our company is responsible to give a customer money back that we never received Regards, E [redacted] ***
Complaint: I am rejecting this response because: Why it took few weeks we can get the response?aWe didn't get any responses until we filed to Revdex.comSo every time we want to here from you, we need to file a complaint?bIf issue a refund is the only way, you should tell us at the first instead holding our money.cThe guy we talked to said he will send us the transaction increase form every time we time, still see nothing dThe business line is always meet an unusually volumeso we wrote an email to the company requesting the application to see if there is really a days rule, still didn't get anything.Overall, the customer services is horrible.We would like to get any outstanding funds back and close the account as soon as possible Regards, H [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11695018, and find that this resolution is satisfactory to me Regards, [redacted]
No information noted on account about any of the events listed Merchant signed and agreed to terms clearly stated in Merchant Processing Application Account was closed only when merchant rejected funds owedNo mention of merchant ever requesting closure No refunds to be given
Hello, we understand the concern for your businessOn page of the application it says "a PCI Annual Compliance Fee will be assessed to each Merchant Account annually, which amount will be determined by compliance and security requirements at the time of the fee assessment." Because of the facts on the application, these fees are valid per the agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11818259, and find that this resolution is satisfactory to me Regards, G [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11574557, and find that this resolution is satisfactory to me However, this does not solve the lost money and further payment to terminate the lease agreementI will call the number provided and talk to themWhat course of action should I take if they will not come to a reasonably agreement? J [redacted]
Merchant ran charge over his approved limitsPer his merchant agreement merchants limits are: $8,total monthly volume with a high ticket amount of $1,The merchant ran a single charge for $8,and when reviewed it shows that it is for past due billing beyond days The merchant has been asked to issue a return, as this violates his merchant agreement with iPayment inc
HelloWe acknowledge your concern for the month end fees being taken outThe fees are used for maintenance on the account and keeping the account openOur records indicate on October we referred the merchant to the Independent Sales Organization, Reliable Group, to discuss rates; however, there was no indication to cancel the accountTo cancel the account, please call 800-554-and request closureWe also show notes we replied to an e-mail 10/13/showing the account is in compliance with the Payment Card Industry or the PCIUnfortunately no month end fees can be reversed as the merchant account still remains active
accounts were established both for home inspection and repair, neither agreement indicates vacation rentals Fee's are owed, as a courtesy we did waive the returns fee's owed that were sent to collections No further fee's will be refunded
Complaint: I am rejecting this response because: it's obvious Ipayment don't want to return the money in the amount of 2,they took out my bank account for the past 1/yearsthe way they took it out without me finding out for so long is clever on there partyou think if I was told to close the account a certain way and if not done that way that I would be charge a month I wouldn't do it .I remember clearly sending the form to close the account .what I don't recall is the agent kyle hicks informing me of the per month fee if not closeif they are going to take out per month you don't think I deserve a least a monthly statement from themnot my bank so I can be aware of there actionsI guess it didn't cover the paper it was to be printed on or postageI got several documents emails and packages receive from them they say I never close my account I said yes .we can go back and forth on this and not get nothing resolve .im in talks with a lawyer I will get my day in courtI have always wanted to go to Californiathanks Revdex.com for allowing me to file this complaint against this company you should google the many complaints ipayment have receive over the years from hundreds of former clients .I don't see how ipayment can have a Revdex.com accredited rating of an A+ when there is so many complaints
Refund will not be issued due to signed contractual agreement agreeing to terms and conditions of merchant account
As a courtesy we have closed and waived the ETF on this account
Account was closed on 11/10/16, no further fee's will be assessed
Hello, we understand your concern with any funds on hold; however, we requested our supervisor to review the account and we can assure there are no funds on holdWe do show $1,being rejected due to the account being closed for 9/4/totaling transactionsMoreover, $was rejected totaling transactions because the account was closed 9/4/Please be advised these transactions were never debited from the card holder and never deposited into the merchant accountWe can provide credit card numbers and the merchant can rekey these missing transactions at their new providerOur customer service is ###-###-####
Hello, we understand your concern and acknowledge your issue with iPaymentAs your merchant service provider, we will submit the refund for $for the Payment Card Industry - Enhanced Security Package Annual FeeWe apologize for any inconvenience and please allow 7-business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11398047, and find that this resolution is satisfactory to me Regards, N [redacted]
Hello, we understand the matter involved with the fees and the credit card processingUnfortunately the fees are stated on the third page on the application under "Schedule of Fees," including the PCI Annual FeeThe fee was withdrawn $in May, $in June, $in July, and $in August totaling only $which is a valid feeUnfortunately no refund can be submitted as this was in the merchant application nor compensation for the time since the merchant service provider did not withdraw the $
Merchant entered into Merchant Agreement and signed and agreed to contract Issues were resolvedMerchant rejected month end fee's owed as unauthorized Per agreement funds owed were authorizedAccount was closed do to rejected funds and sent to collections No refunds will be given
Hello, we understand the concern for your business.On or about 6/29/15, the merchant account, F [redacted] Video, was set up to process credit cardsiPayment allows businesses to use credit card services and deposits funds into Merchant AccountsOn page of the Merchant Agreement, a Schedule of Fees is given to the merchant so the merchant knows the actual rates and feesUnfortunately these month end fees are used to keep the Merchant Account open and active and the fees can not be reversedPlease call ###-###-#### between 6am PST and 6pm PST to cancel the account Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });
Complaint: I am rejecting this response because: The information provided is not true I have all the calls recorded and there were no open disputes We had our customer dispute the charge because you held funds and we advised them that we couldn't do their job until funds were releasedYour company do business on faulty unethical practicesThe account is closed now as of days ago you told us you would refund the customer which you didn't and the customer filed a dispute of funds then your company sent a email stating that you would be deducting the funds from our business account and we never were released the funds we advised the customer that you guys have their money, however our company is responsible to give a customer money back that we never received Regards, E [redacted] ***
Complaint: I am rejecting this response because: Why it took few weeks we can get the response?aWe didn't get any responses until we filed to Revdex.comSo every time we want to here from you, we need to file a complaint?bIf issue a refund is the only way, you should tell us at the first instead holding our money.cThe guy we talked to said he will send us the transaction increase form every time we time, still see nothing dThe business line is always meet an unusually volumeso we wrote an email to the company requesting the application to see if there is really a days rule, still didn't get anything.Overall, the customer services is horrible.We would like to get any outstanding funds back and close the account as soon as possible Regards, H [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11695018, and find that this resolution is satisfactory to me Regards, [redacted]
No information noted on account about any of the events listed Merchant signed and agreed to terms clearly stated in Merchant Processing Application Account was closed only when merchant rejected funds owedNo mention of merchant ever requesting closure No refunds to be given
Hello, we understand the concern for your businessOn page of the application it says "a PCI Annual Compliance Fee will be assessed to each Merchant Account annually, which amount will be determined by compliance and security requirements at the time of the fee assessment." Because of the facts on the application, these fees are valid per the agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11818259, and find that this resolution is satisfactory to me Regards, G [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11574557, and find that this resolution is satisfactory to me However, this does not solve the lost money and further payment to terminate the lease agreementI will call the number provided and talk to themWhat course of action should I take if they will not come to a reasonably agreement? J [redacted]
Merchant ran charge over his approved limitsPer his merchant agreement merchants limits are: $8,total monthly volume with a high ticket amount of $1,The merchant ran a single charge for $8,and when reviewed it shows that it is for past due billing beyond days The merchant has been asked to issue a return, as this violates his merchant agreement with iPayment inc
HelloWe acknowledge your concern for the month end fees being taken outThe fees are used for maintenance on the account and keeping the account openOur records indicate on October we referred the merchant to the Independent Sales Organization, Reliable Group, to discuss rates; however, there was no indication to cancel the accountTo cancel the account, please call 800-554-and request closureWe also show notes we replied to an e-mail 10/13/showing the account is in compliance with the Payment Card Industry or the PCIUnfortunately no month end fees can be reversed as the merchant account still remains active
accounts were established both for home inspection and repair, neither agreement indicates vacation rentals Fee's are owed, as a courtesy we did waive the returns fee's owed that were sent to collections No further fee's will be refunded