The Merchant Services Program Guide clearly states in section the following: You will use the Services only for Your own proper business purposes and will not resell, directly or indirectly, any part of the Services to any Person; (Note: Factoring is prohibited.) Section &
Section address fees/fines and the establishment of Reserve funds
Complaint:
I am rejecting this response because:
I submitted the cancelation form within the "30daytrial" now am being charged a $cancelation feeAlso regarding the lease your sales rep G*** *** added my initials to the contract regarding the lease that he submitted to you My initials are not on my copy!!
Regards,
C*** ***
11/27/
Complaint
First, the business promise to beat my previous credit card processor rateGive a quote looks very low, but it turns out not low, gradually higher than my previous card processorSince there is not contract for the service, we try to cancel the service and close the accountHowever, it is just
so hard to cancel and we keep getting charge (direct deduct from our bank account)We call the customer service number ###-###-####, waiting is always over minutes, eventually we get someone on the line and get a cancellation form sent to us, after we fill in the form and try to fax to the number provided, the fax never work, then, we emailed to the email provide in statement and follow with a phone callI was told by the representative that the cancellation request email receivedHowever, we still receive bill (direct deduct from out bank) $84.94, including a charge called ADDITIONAL FEE $and ask us to call for additional fee explanationAnother over minutes waitingMake the cancellation so hard and keep charging us for statement fee etcToo bad, this is very bad business practice
Desired Resolution
Please close our account right awayNot charge anything further and refund the overcharge (additional fee, statement charge etc
Consumer Business Dialog
Complaint:
I am rejecting this response because:I did NOT sign anything indicating paying them even they are NOT rendering their servicesThey did not complete any simple transaction for meWhy I should pay them $for what? Because they are thiefThey are lying I want to them to show me the contract (if they have) with my signature indicating the customer will pay them even we are not doing our job.
Regards,
M*** ***
Complaint:
I am rejecting this response because: I CONTACTED Anthony Herrara 9/17/and he still requires me to pay $and can not produce the contract he claims I signed. EPN is the merchant that supplies the car terminals and I requested to cancel the service it was processedthey also told me that there is no cancelation feesAnother rep from Merchant Services by the name of "Courtney" asked me to forward this complaint with the message from their company stating that there is no cancellation feeShe said I can not mail the equipment until they review the messages they sent to the Revdex.com. Having said all of that, I will not accept the response unless I have documentation that rectifies my complaint as far as the fee(s) dropped and also getting the ok to mail their equipment
Regards,
A*** ***
I did acknowledge the fees until I read them and at that point I verbally told them I was no longer interestedAnd said no
thank youAt that point I thought the account was closedR*** told me okmonths later I received an invoice from a totally different company name implying that since I applied even though there was no terms given and it was to a different company that I was obligated to their termsIt's a switch and bait companyI told them I have maybe American express request a yearI was just curious in finding about their company and before I know they sent me application with no terms for me to signI didn't even agree to their termsAnd I don't do that much business because I am an actress and spend most of my time studying scripts
Complaint:
I am rejecting this response because:
Regards,
B*** ***
According to iPayment’s records, a Closure Request Form was sent to the email on file for the pertinent merchant account on or about 4/11/2017. While the complaint indicates the instructions and timeframe for processing was not clear, the text of the email to which the Form was
attached stated in pertinent: “You may return the completed and signed document via fax or email as referenced on the formThe form must be signed by an authorized signer on the merchant accountIf you have any questions, please feel free to contact our Customer Service Department at 800-554-option 1.” The Closure Request Form states at the top in large capital font: THIS REQUEST WILL NOT BE EFFECTIVE UNTIL THE REQUIRED DOCUMENTS ARE PROVIDED AND APPROVED. PLEASE REFER TO YOUR MERCHANT PROCESSING AGREEMENT WITH RESPECT TO TIME FRAMES. Pursuant to the contract between the parties, the accountholder “may terminate [the Agreement] by giving thirty (30) days written notice to [iPayment].” Therefore, even if a Closure Request Form had been properly executed and submitted on 4/12/2017, the month-end fees for April would have accrued during the thirty-day processing period for change requestsWe note that although the Closure Request Form was not properly executed, iPayment has already processed partial refunds for May, month-end fees (which totaled $191.90), as a courtesy to the former customer. A refund in the amount of $was issued in June, and an additional credit is in process as of 7/20/17, in the amount of $57.90. As was communicated to the accountholder by an iPayment representative during a telephone communication on 7/20/2017, the refund would take several days to process, and she should contact us if it did not show up in the accountWe do not have record of further contact after the 7/20/contact, and assume the refund was receivedWhile iPayment regrets that its former merchant customer reports dissatisfaction, iPayment has acted and continues to act per the contract between the parties
Complaint:
I am rejecting this response because: This is the statement that was forwarded to Revdex.com "Hello, on behalf of iPayment, we apologize for the misunderstanding between the sales agent and your businessAfter reviewing the account, we noticed there was no request for cancellation in January, the time you claimed the business was not operationalMoreover, the agent ofice, Global Core Solutions, processed several refunds ($-6/23/15; $-4/23/15; $- 2/15/15)Because iPayment simply deposits the funds into the account and only allows your business to process credit cards, the cancellation is handled by the agent office, Global Core Solutions, whom First Class Ultra Lounge initially set up the account withiPayment has contacted the agent office, Global Core Solutions, to cancel the account immediately and refund the month end fee of $Again, we apologize for the misunderstanding and will do our best to rectify the situation"THIS IS MY STATEMENT, the company turned around on Aug 3, and took $more dollars out of my account after they informed your companyI want to renew my complaint ASAP, this is not an honest company as far as I can tell. My companies name is First Class Lounge & RestaurantMy contact number is ###-###-####
Regards,
A*** ***
Merchant was indeed signed up for an month contract, merchant was also not suppose to have been charged for $for an early termination fee There are no notations regarding any $up front promiseMerchants additional fee's are for PCI compliance and are noted on his monthly
statements that he would be charged We will refund the $ETF fee
I am writing on behalf of iPayment, in response to complaint #12047187, filed by MrB*** ***, regarding a hold placed on the merchant account associated with MrA***’s business, Bitzenburger Machine and Tool IncBy way of background, please note that each merchant account is established
with monthly processing limits, which are established by our underwriting department at the time merchant accounts are opened, based on independent research regarding the business, and information provided by the merchantiPayment records indicate the above-reference merchant account was placed on hold, on or about March 15, 2017, after processing activity on the account exceeded monthly processing limitsThe total amount held was $4,269.00. The business completed one refund, with iPayment’s assistance, in the amount of $2,605.00. Thereafter, remaining funds held in connection with the merchant account were released to the merchant. In addition, as a courtesy to its merchant customer, iPayment waived the sales and return fees on the account associated with the above-described refundAccording to iPayment records, as of April 10, 2017, the above-referenced merchant account remains open. iPayment hopes that this matter has been satisfactorily resolved. Unless we hear otherwise, we will assume this matter is closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11754583, and find that this resolution is satisfactory to me
Regards,
*** ***
Hello,
we acknowledge your concern and have reach out to your agent office Titan
Merchant ServicesA representative from Titan Merchant Services has reached
out to you and
provided you with the closure proceduresOnce the closure
form is received your merchant accounts will be closedIf you need to reach
out to Titan Merchant Services their phone number is ###-###-####
12/9/
Complaint
My company was closed in transaction since AugustIve been trying to close it since then but nobody told me that I need to file it and return the equipment but anyway I finally did it in October and sent the machine as wellI received my month bill for October 1- for and called
them and asked why they have charged me for thatSo they said for being inactive and for statement where ZERO transactionsI tried to call them to asked for refund but they said they cannotFrom August till this date I am not anymore active and company was closed for being unsuccessfulThis company has no pity with youThey said I will have bill again fro NovemberHow come? Even you are not earning anymore money and business is closed, they doesnt care bcoz they only care only the money that they got from youMy bank is keep charging me for unsuffiecient funds bcoz of their chargesNo Pity
Desired Resolution
refund my money back and stop charging me again
Consumer Business Dialog
Hello, we understand the concern for your business with the collections and cancellation feesThe balance is owed is $and we have submitted it to be waivedUnfortunately we can not submit the credit for our early termination fee due to the signed agreement
Hello,I am sorry to hear of your issues so far. When you say the $was advertised, was that on the internet, TV, radio or anything other then the agent verbally offering $100.00? What sales office was *** from? Was there a requirement that a merchant agreement must be made
in order to earn the $100.00?Unfortunately, with the provided information, our corporate office cannot provide you with a $payment
Complaint:
I am rejecting this response
because:
Regards,
R*** ***
There salesman lied about free equipment ipayment needs to resolve .All equipment has been returned Ipayment is a scam company they had the equipment sent they will need to have First Data cancelled
Hello, we understand your concern for any funds on holdThe reason iPayment held the funds was due to transaction being processed as a hotel/airfare transaction and the business was set up to process medical transactionsThis creates a liability issue since the card holder can dispute the
transaction within months and iPayment would suffer the loss for processing under the wrong industryWe apologize for the inconvenience; unfortunately, we can not reinstate the accountOnce the refund has been processed, our risk department can close the merchant account
Hello, we acknowledge your concern with iPaymentHowever, with the information which was provided, (Name, Address, Phone number, e-mail) there is no active account open with a $ETFPlease provide sufficient documentation to continue investigation such as a Merchant ID numberThank you
Revdex.com:
This acceptance is working under the assumption that I will not have the fees charged to me as a creditI was told several times by company representatives that they would attach the charge as a credit on my SSNThis was told to
me after I instructed them I would file a fraud claim with my bank should the amount attempt to be deductedAttached is a screen shot of my conversation with sales rep Tim boydI am more than happy to furnish any and all communications from the company in my possession.I thank the company for their prompt action after I filed a complaint with the Revdex.comIf the company had been upfront with all costs associated, I would have probably used them
I have reviewed the response made by the business in reference to complaint ID 11152392, and find that this resolution is satisfactory to me as long as it is honored
Regards,
*** ***
Hello, we understand the concern for any small businessThe call back request was from the Independent Sales Organization who is not associated with iPayment; however, they handle the rates and feesUnfortunately without a written closure request, we can not know if the account needs to be closed as we do not have notifications based on inactivityTo obtain the closure form, please call ###-###-####Regarding the refunds, iPayment can refund the past months
The Merchant Services Program Guide clearly states in section the following: You will use the Services only for Your own proper business purposes and will not resell, directly or indirectly, any part of the Services to any Person; (Note: Factoring is prohibited.) Section &
Section address fees/fines and the establishment of Reserve funds
Complaint:
I am rejecting this response because:
I submitted the cancelation form within the "30daytrial" now am being charged a $cancelation feeAlso regarding the lease your sales rep G*** *** added my initials to the contract regarding the lease that he submitted to you My initials are not on my copy!!
Regards,
C*** ***
11/27/
Complaint
First, the business promise to beat my previous credit card processor rateGive a quote looks very low, but it turns out not low, gradually higher than my previous card processorSince there is not contract for the service, we try to cancel the service and close the accountHowever, it is just
so hard to cancel and we keep getting charge (direct deduct from our bank account)We call the customer service number ###-###-####, waiting is always over minutes, eventually we get someone on the line and get a cancellation form sent to us, after we fill in the form and try to fax to the number provided, the fax never work, then, we emailed to the email provide in statement and follow with a phone callI was told by the representative that the cancellation request email receivedHowever, we still receive bill (direct deduct from out bank) $84.94, including a charge called ADDITIONAL FEE $and ask us to call for additional fee explanationAnother over minutes waitingMake the cancellation so hard and keep charging us for statement fee etcToo bad, this is very bad business practice
Desired Resolution
Please close our account right awayNot charge anything further and refund the overcharge (additional fee, statement charge etc
Consumer Business Dialog
Complaint:
I am rejecting this response because:I did NOT sign anything indicating paying them even they are NOT rendering their servicesThey did not complete any simple transaction for meWhy I should pay them $for what? Because they are thiefThey are lying I want to them to show me the contract (if they have) with my signature indicating the customer will pay them even we are not doing our job.
Regards,
M*** ***
Complaint:
I am rejecting this response because: I CONTACTED Anthony Herrara 9/17/and he still requires me to pay $and can not produce the contract he claims I signed. EPN is the merchant that supplies the car terminals and I requested to cancel the service it was processedthey also told me that there is no cancelation feesAnother rep from Merchant Services by the name of "Courtney" asked me to forward this complaint with the message from their company stating that there is no cancellation feeShe said I can not mail the equipment until they review the messages they sent to the Revdex.com. Having said all of that, I will not accept the response unless I have documentation that rectifies my complaint as far as the fee(s) dropped and also getting the ok to mail their equipment
Regards,
A*** ***
I did acknowledge the fees until I read them and at that point I verbally told them I was no longer interestedAnd said no
thank youAt that point I thought the account was closedR*** told me okmonths later I received an invoice from a totally different company name implying that since I applied even though there was no terms given and it was to a different company that I was obligated to their termsIt's a switch and bait companyI told them I have maybe American express request a yearI was just curious in finding about their company and before I know they sent me application with no terms for me to signI didn't even agree to their termsAnd I don't do that much business because I am an actress and spend most of my time studying scripts
Complaint:
I am rejecting this response because:
Regards,
B*** ***
According to iPayment’s records, a Closure Request Form was sent to the email on file for the pertinent merchant account on or about 4/11/2017. While the complaint indicates the instructions and timeframe for processing was not clear, the text of the email to which the Form was
attached stated in pertinent: “You may return the completed and signed document via fax or email as referenced on the formThe form must be signed by an authorized signer on the merchant accountIf you have any questions, please feel free to contact our Customer Service Department at 800-554-option 1.” The Closure Request Form states at the top in large capital font: THIS REQUEST WILL NOT BE EFFECTIVE UNTIL THE REQUIRED DOCUMENTS ARE PROVIDED AND APPROVED. PLEASE REFER TO YOUR MERCHANT PROCESSING AGREEMENT WITH RESPECT TO TIME FRAMES. Pursuant to the contract between the parties, the accountholder “may terminate [the Agreement] by giving thirty (30) days written notice to [iPayment].” Therefore, even if a Closure Request Form had been properly executed and submitted on 4/12/2017, the month-end fees for April would have accrued during the thirty-day processing period for change requestsWe note that although the Closure Request Form was not properly executed, iPayment has already processed partial refunds for May, month-end fees (which totaled $191.90), as a courtesy to the former customer. A refund in the amount of $was issued in June, and an additional credit is in process as of 7/20/17, in the amount of $57.90. As was communicated to the accountholder by an iPayment representative during a telephone communication on 7/20/2017, the refund would take several days to process, and she should contact us if it did not show up in the accountWe do not have record of further contact after the 7/20/contact, and assume the refund was receivedWhile iPayment regrets that its former merchant customer reports dissatisfaction, iPayment has acted and continues to act per the contract between the parties
Complaint:
I am rejecting this response because: This is the statement that was forwarded to Revdex.com "Hello, on behalf of iPayment, we apologize for the misunderstanding between the sales agent and your businessAfter reviewing the account, we noticed there was no request for cancellation in January, the time you claimed the business was not operationalMoreover, the agent ofice, Global Core Solutions, processed several refunds ($-6/23/15; $-4/23/15; $- 2/15/15)Because iPayment simply deposits the funds into the account and only allows your business to process credit cards, the cancellation is handled by the agent office, Global Core Solutions, whom First Class Ultra Lounge initially set up the account withiPayment has contacted the agent office, Global Core Solutions, to cancel the account immediately and refund the month end fee of $Again, we apologize for the misunderstanding and will do our best to rectify the situation"THIS IS MY STATEMENT, the company turned around on Aug 3, and took $more dollars out of my account after they informed your companyI want to renew my complaint ASAP, this is not an honest company as far as I can tell. My companies name is First Class Lounge & RestaurantMy contact number is ###-###-####
Regards,
A*** ***
Merchant was indeed signed up for an month contract, merchant was also not suppose to have been charged for $for an early termination fee There are no notations regarding any $up front promiseMerchants additional fee's are for PCI compliance and are noted on his monthly
statements that he would be charged We will refund the $ETF fee
I am writing on behalf of iPayment, in response to complaint #12047187, filed by MrB*** ***, regarding a hold placed on the merchant account associated with MrA***’s business, Bitzenburger Machine and Tool IncBy way of background, please note that each merchant account is established
with monthly processing limits, which are established by our underwriting department at the time merchant accounts are opened, based on independent research regarding the business, and information provided by the merchantiPayment records indicate the above-reference merchant account was placed on hold, on or about March 15, 2017, after processing activity on the account exceeded monthly processing limitsThe total amount held was $4,269.00. The business completed one refund, with iPayment’s assistance, in the amount of $2,605.00. Thereafter, remaining funds held in connection with the merchant account were released to the merchant. In addition, as a courtesy to its merchant customer, iPayment waived the sales and return fees on the account associated with the above-described refundAccording to iPayment records, as of April 10, 2017, the above-referenced merchant account remains open. iPayment hopes that this matter has been satisfactorily resolved. Unless we hear otherwise, we will assume this matter is closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11754583, and find that this resolution is satisfactory to me
Regards,
*** ***
Hello,
we acknowledge your concern and have reach out to your agent office Titan
Merchant ServicesA representative from Titan Merchant Services has reached
out to you and
provided you with the closure proceduresOnce the closure
form is received your merchant accounts will be closedIf you need to reach
out to Titan Merchant Services their phone number is ###-###-####
12/9/
Complaint
My company was closed in transaction since AugustIve been trying to close it since then but nobody told me that I need to file it and return the equipment but anyway I finally did it in October and sent the machine as wellI received my month bill for October 1- for and called
them and asked why they have charged me for thatSo they said for being inactive and for statement where ZERO transactionsI tried to call them to asked for refund but they said they cannotFrom August till this date I am not anymore active and company was closed for being unsuccessfulThis company has no pity with youThey said I will have bill again fro NovemberHow come? Even you are not earning anymore money and business is closed, they doesnt care bcoz they only care only the money that they got from youMy bank is keep charging me for unsuffiecient funds bcoz of their chargesNo Pity
Desired Resolution
refund my money back and stop charging me again
Consumer Business Dialog
Hello, we understand the concern for your business with the collections and cancellation feesThe balance is owed is $and we have submitted it to be waivedUnfortunately we can not submit the credit for our early termination fee due to the signed agreement
Hello,I am sorry to hear of your issues so far. When you say the $was advertised, was that on the internet, TV, radio or anything other then the agent verbally offering $100.00? What sales office was *** from? Was there a requirement that a merchant agreement must be made
in order to earn the $100.00?Unfortunately, with the provided information, our corporate office cannot provide you with a $payment
Complaint:
I am rejecting this response
because:
Regards,
R*** ***
There salesman lied about free equipment ipayment needs to resolve .All equipment has been returned Ipayment is a scam company they had the equipment sent they will need to have First Data cancelled
Hello, we understand your concern for any funds on holdThe reason iPayment held the funds was due to transaction being processed as a hotel/airfare transaction and the business was set up to process medical transactionsThis creates a liability issue since the card holder can dispute the
transaction within months and iPayment would suffer the loss for processing under the wrong industryWe apologize for the inconvenience; unfortunately, we can not reinstate the accountOnce the refund has been processed, our risk department can close the merchant account
Hello, we acknowledge your concern with iPaymentHowever, with the information which was provided, (Name, Address, Phone number, e-mail) there is no active account open with a $ETFPlease provide sufficient documentation to continue investigation such as a Merchant ID numberThank you
Revdex.com:
This acceptance is working under the assumption that I will not have the fees charged to me as a creditI was told several times by company representatives that they would attach the charge as a credit on my SSNThis was told to
me after I instructed them I would file a fraud claim with my bank should the amount attempt to be deductedAttached is a screen shot of my conversation with sales rep Tim boydI am more than happy to furnish any and all communications from the company in my possession.I thank the company for their prompt action after I filed a complaint with the Revdex.comIf the company had been upfront with all costs associated, I would have probably used them
I have reviewed the response made by the business in reference to complaint ID 11152392, and find that this resolution is satisfactory to me as long as it is honored
Regards,
*** ***
Hello, we understand the concern for any small businessThe call back request was from the Independent Sales Organization who is not associated with iPayment; however, they handle the rates and feesUnfortunately without a written closure request, we can not know if the account needs to be closed as we do not have notifications based on inactivityTo obtain the closure form, please call ###-###-####Regarding the refunds, iPayment can refund the past months
We have reviewed your concernsWe are closing the account and we will waive the Early Termination Fee
We are reviewing your concerns